CiHMS vs. Rezovation:
Which Is Right for You?

The Decision

Choosing between CiHMS by CiHMS and Rezovation by Rezovation hinges on your hotel’s size, operational needs, and regional presence. CiHMS is a feature-rich, cloud-based PMS with a strong track record and recent positive reviews, while Rezovation focuses heavily on online reservations and marketing for small to mid-sized properties. Your decision should align with your hotel’s specific management complexity and growth ambitions.

Both products aim to streamline operations and increase revenue, but they diverge significantly in scope, integrations, and regional reach. Does your team need a comprehensive management system or a reservation-focused platform? Let's explore.

Is CiHMS or Rezovation Better for Hotels?

CiHMS offers a broad suite of features including advanced room management, revenue optimization, multi-channel integration, and extensive reporting, making it suitable for larger or growing properties. Rezovation primarily targets small to boutique hotels, inns, and B&Bs with a focus on online reservations, website design, and internet marketing.

CiHMS’s strengths lie in its detailed operational modules and regional presence in Asia, the Middle East, and Africa, supported by a high user rating. Rezovation’s appeal is its simplicity, strong online booking features, and extensive global distribution connectivity, especially for smaller properties. Do you prioritize comprehensive management or online marketing and reservations?

CiHMS vs Rezovation: Which Should Your Hotel Choose?

If your hotel needs a full-scale property management system that consolidates reservations, operations, revenue management, and multi-channel sales, go with CiHMS. It’s ideal for medium to large hotels, resorts, or chains that require detailed reporting, automation, and integration with external systems.

If your property is a small hotel, inn, or B&B focusing mainly on online reservations and marketing, Rezovation is the better fit. Its user-friendly interface and GDS partnerships help boost visibility and bookings without overwhelming your team with complex features. For properties expanding their digital presence, Rezovation’s suite simplifies online sales.

Is CiHMS or Rezovation Easier to Use?

CiHMS boasts a high ease-of-use rating of 4.9/5 based on recent reviews, with most users finding its interface intuitive after onboarding, despite some initial complexity. Its onboarding rating of 4.84/5 indicates a relatively smooth process, though some staff may need training to maximize its features.

Rezovation’s usability details aren’t explicitly rated, but its focus on online reservations and marketing tools suggests a simplified interface tailored for smaller teams. Given Rezovation’s niche for small properties, its platform likely requires less training and is more straightforward for daily operations.

Edge: CiHMS.

Which Has Better Features: CiHMS or Rezovation?

CiHMS offers 33 exclusive features including a Spa & Wellness module, Channel Manager, Revenue Management, Integrated CRS, Booking Engine, Automated Night Audit, and Mobile App. These modules support comprehensive hotel management, automation, and guest services, making it a versatile choice.

Rezovation, while less feature-dense overall, specializes in online reservations, credit card processing, and website design, crucial for small properties. It connects to Expedia, Kayak, and GDS systems, but lacks the extensive operational modules found in CiHMS.

Edge: CiHMS.

Which Has Better Customer Support: CiHMS or Rezovation?

CiHMS maintains a high customer support rating of 4.92/5, with reviews praising its responsiveness and professional support team. Users mention that support helps resolve issues quickly, even during peak times, and appreciate the detailed onboarding process.

Rezovation does not provide recent customer support ratings or detailed reviews, making it difficult to assess its support quality. Given CiHMS’s strong support ratings and recent positive feedback, it is the clearer choice here.

Edge: CiHMS.

Which Has More Integrations: CiHMS or Rezovation?

CiHMS integrates with three verified partners, including SiteMinder, DerbySoft, and Easyway, enabling connection to distribution channels, channel managers, and other systems. Its broad integration scope enhances operational flexibility.

Rezovation currently has no verified integrations listed, limiting its connectivity options. For properties needing a connected ecosystem that consolidates reservation channels and management tools, CiHMS’s integrations are a significant advantage.

Edge: CiHMS.

Which Do Hoteliers Rate Higher: CiHMS or Rezovation?

CiHMS’s recent reviews reflect a high NPS score of 9.8/10, with 98% of users likely to recommend it. Its 101 reviews over the last six months, mostly positive, highlight its ease of use, support, and feature set.

Rezovation has no recent reviews or ratings available, making it impossible to assess user satisfaction definitively. Given the recent review volume and high ratings for CiHMS, it clearly holds the higher reputation among hoteliers.

Edge: CiHMS.

How Much Do CiHMS and Rezovation Cost?

CiHMS charges a flat base price of $900 per month, with no free trial or additional implementation fees. Its pricing reflects its extensive feature set and regional support.

Rezovation’s pricing details are not publicly disclosed, but it is positioned as an affordable solution for smaller properties, often with additional fees for website design and marketing services. If transparent pricing is crucial, CiHMS’s straightforward model provides clarity.

What Type of Hotel Should Use CiHMS?

• Hotels that operate at a large scale, such as resorts, city center hotels, or hotel chains with multiple sales channels.
• Teams that need a full property management platform with revenue management, integrated CRS, and automation.
• Properties seeking detailed, customizable reports and multi-currency/multilingual support.
• Hotels in Asia Pacific, Middle East, or Africa, where CiHMS has regional presence and support.

Not ideal if your hotel is very small or primarily needs online reservations without operational complexity — Rezovation might be more suitable.

What Type of Hotel Should Use Rezovation?

• Small hotels, inns, B&Bs, or boutique properties focusing mainly on online reservations.
• Teams that want an easy-to-use platform for marketing and distribution via Expedia, Kayak, and BedandBreakfast.com.
• Properties that need real-time booking engines and GDS connectivity without extensive management features.
• Innkeepers who prefer straightforward website design combined with reservation tools.

Not ideal if your hotel requires a comprehensive PMS, revenue management, or detailed operational modules.

CiHMS vs Rezovation: The Bottom Line for Hotels

CiHMS provides a comprehensive, feature-rich property management system with strong regional support, high user satisfaction, and extensive integrations. It’s best suited for larger hotels or chains seeking operational automation and detailed insights.

Rezovation excels in online reservations, marketing, and connectivity, making it ideal for small properties that prioritize digital visibility and simple reservation management. Its limited operational features make it less suitable for larger hotels.

If your hotel needs a robust PMS with automation and support for complex operations, go with CiHMS. If your focus is on online reservations, website design, and simple distribution, Rezovation is the right choice.

In summary, for a growing or larger property, CiHMS is the safer bet with its proven track record and rich feature set. For small, digitally-focused inns and B&Bs, Rezovation offers an easy, reservation-centric platform that can help boost direct bookings.