Compare Clarabridge vs Helix by micrometrics vs Loop CXM (by Benbria)

Clarabridge

Clarabridge

0 reviews
MicroMetrics

Helix by micrometrics

2 reviews
Benbria

Loop CXM (by Benbria)

1 reviews

Compare Clarabridge vs Helix by micrometrics vs Loop CXM (by Benbria)

Guest Surveys & Feedback vendor comparison between Clarabridge vs Helix by micrometrics vs Loop CXM (by Benbria). Find out which Guest Surveys & Feedback is right for you based on realtime data from 3 verified hotelier reviews across 2 countries.

Clarabridge

Clarabridge

Ranked 18 (out of 25)

N/A
0 reviews
View profile
MicroMetrics

MicroMetrics

Ranked 11 (out of 25)

4.8
2 reviews
View profile
Benbria

Benbria

Ranked 14 (out of 25)

4.5
1 reviews
View profile

Ratings Summary

HT Score

Clarabridge

unranked HTScore Icon

Helix by micrometrics

unranked HTScore Icon

Loop CXM (by Benbria)

unranked HTScore Icon
Popularity

Clarabridge

0 verified reviews

Helix by micrometrics

2 verified reviews

Loop CXM (by Benbria)

1 verified reviews
Likelihood to Recommend

Clarabridge

0%

Helix by micrometrics

95%

Loop CXM (by Benbria)

90%
Ease of Use

Clarabridge

0

Helix by micrometrics

5

Loop CXM (by Benbria)

4
ROI

Clarabridge

0

Helix by micrometrics

5

Loop CXM (by Benbria)

4
Implementation

Clarabridge

Not enough data available

Helix by micrometrics

Not enough data available

Loop CXM (by Benbria)

Not enough data available
Customer Support

Clarabridge

0

Verified Customer Support

Helix by micrometrics

4.8

Verified Customer Support

Loop CXM (by Benbria)

5

Verified Customer Support

Certificate of Excellence

Clarabridge

Helix by micrometrics

Loop CXM (by Benbria)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Clarabridge

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Helix by micrometrics

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Loop CXM (by Benbria)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Clarabridge
vs.
MicroMetrics
vs.
Benbria

Customers

Top 3 Segments

Clarabridge

Resorts - 0%
Motels - 0%
Hostels - 0%

Helix by micrometrics

Other - 50%
Boutiques - 50%
Resorts - 0%

Loop CXM (by Benbria)

Resorts - 100%
Motels - 0%
Hostels - 0%
Featured clients
-
-
-

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

Clarabridge has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

MicroMetrics has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Clarabridge

Pricing Available By Request
Clarabridge has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Helix by micrometrics

Pricing Available By Request
MicroMetrics has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Loop CXM (by Benbria)

Pricing Available By Request
Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Clarabridge
vs.
MicroMetrics
vs.
Benbria

What Customers Are Saying

Most Recent Review

Clarabridge

Clarabridge doesn’t have any clients that have vouched for the product

Helix by micrometrics

Outstanding Guest Engagement. We changed the rating level so we could increase the number of responses from 7 to 8.

General Manager from (United States)

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing
Most Positive Review

Clarabridge

Clarabridge doesn’t have any clients that have vouched for the product

Helix by micrometrics

Outstanding Guest Engagement. We changed the rating level so we could increase the number of responses from 7 to 8.

General Manager from (United States)

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing
Most Critical

Clarabridge

Clarabridge doesn’t have any clients that have vouched for the product

Helix by micrometrics

Outstanding Guest Engagement. We changed the rating level so we could increase the number of responses from 7 to 8.

General Manager from (United States)

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing
References
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General Info

Screenshots

Clarabridge doesn't have any screenshots

Integrations

Clarabridge

Clarabridge doesn't have any integrations

Helix by micrometrics

Property Management Systems (1)

Loop CXM (by Benbria)

Staff Collaboration Tools (4) Event Management Software (3) Housekeeping Software (3)
Recent Company Updates
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Recent Articles

Clarabridge

Clarabridge doesn’t have any recent articles

Helix by micrometrics

MicroMetrics doesn’t have any recent articles