Clock HMS vs. Cloudbeds HMS:
Which Is Right for You?

Is Clock HMS by Clock or Cloudbeds HMS by Cloudbeds Better for Hotels?

Clock HMS and Cloudbeds HMS target overlapping but distinct hotel segments. Clock excels in boutique hotels and medium-sized independent properties emphasizing intuitive workflows, integrated guest communications, and comprehensive on-premise operations. Cloudbeds fits a broader global market, including hostels, vacation rentals, and multi-property groups, with a strong focus on unified management, channel distribution, and scalable integrations.

Both platforms solve the core hotel management problem of consolidating reservations, front desk, housekeeping, and guest services into one cloud-based system. They reduce manual errors, enhance operational efficiency, and centralize revenue-driving activities. However, their approach to features, integrations, and user experience diverges in ways that affect which properties benefit most.

Clock HMS by Clock vs Cloudbeds HMS by Cloudbeds: Which Should Your Hotel Choose?

If your hotel is a boutique or city-center property with a team that values ease of use and a unified guest communication portal, Clock’s 4.8/5 overall rating across 83 reviews, including high marks for support, suggests it is well-suited. The limited recent review volume (5 in the last 6 months) requires cautious consideration of current product iteration.

If you run a small to medium independent or multi-property group, especially one seeking extensive channel management and integrated revenue tools, Cloudbeds’ 4.8/5 rating on 202 reviews in the last six months out of 1614 total reviews indicates a mature, scalable solution. Cloudbeds’ extensive global reach and integration marketplace are also assets for properties with complex distribution needs.

For very small properties or hostels, Cloudbeds’ 14% user base representation and 4.6/5 hostel rating over 307 reviews provide strong evidence of fit. Conversely, Clock’s smaller presence in these segments means less comparative data.

Is Clock HMS or Cloudbeds HMS Easier to Use?

Clock rates slightly higher on ease of use (4.8/5) and onboarding (4.7/5) than Cloudbeds (4.6/5 and 4.5/5 respectively), but both have more than 80 reviews, suggesting these ratings are reasonably reliable. Reviewers of Clock describe the interface as intuitive, with new staff learning quickly, aided by a visual calendar and floor plan that support rapid reservation management. Cloudbeds users emphasize the system’s intuitive design and quick onboarding, particularly for properties without dedicated tech teams.

User comments for both include requests for more robust mobile apps for staff on the move. Given the close scores and similar feedback, staff adoption and day-one usability appear comparable.

Edge: Even.

Which Has Better Features: Clock HMS or Cloudbeds HMS?

Cloudbeds significantly outpaces Clock in feature count, offering 52 unique features compared to Clock’s 4, on top of 45 shared features. Cloudbeds includes revenue management modules, integrated channel manager with unlimited channels at no extra cost, multi-currency and multi-lingual support, automated night audits, and a native booking engine with price comparison widgets. These features provide operational advantages for properties requiring complex distribution, dynamic pricing, and multi-property control.

Clock’s unique features—gift vouchers, integrated ID & passport scanning, shift planning, and ancillary revenue tracking—offer front-desk and operational tools that support guest verification and staff scheduling in one platform. These features cater well to boutique hotels emphasizing personalized service and onsite operations.

Edge: Cloudbeds.

Which Has Better Customer Support: Clock HMS or Cloudbeds HMS?

Clock holds a 4.8/5 customer support rating with 83 reviews; Cloudbeds scores 4.4/5 across 1614 reviews. Clock reviewers highlight fast, reliable support and responsive development teams that listen to user feedback. Cloudbeds’ larger user base reports generally responsive and knowledgeable support, especially during onboarding, but some reviewers mention slow response times and reliance on outsourced chat support.

Clock’s higher rating, combined with qualitative feedback on support responsiveness and expert guidance, suggests stronger customer support for properties valuing close vendor collaboration.

Edge: Clock.

Which Has More Integrations: Clock HMS or Cloudbeds HMS?

Cloudbeds supports 208 verified partners, nearly double Clock’s 109. Both share 61 common integrations including key partners like FLEXIPASS for mobile access and RevControl for revenue management. Cloudbeds’ broader marketplace includes specialized modules for POS, revenue management, CRM, and payment processing, appealing to hotels requiring rich ecosystem flexibility.

Clock’s integrations tend to focus on operational and revenue tools like Customer Alliance and Profitroom, serving boutique and mid-sized properties with specific local needs.

For hotels prioritizing extensive third-party integrations and flexibility in technology stack customization, Cloudbeds is the stronger option.

Edge: Cloudbeds.

Which Do Hoteliers Rate Higher: Clock HMS or Cloudbeds HMS?

Clock’s overall rating is 4.8/5 from 83 reviews, while Cloudbeds rates 4.6/5 across 1614 reviews. Clock’s boutique hotels and resorts rate it at 4.9/5, while Cloudbeds’ boutique hotels and resorts rate it slightly lower at 4.6/5 but with much higher review volume. Clock’s limited recent review count (5 in 6 months) makes its current rating less certain; Cloudbeds’ recent rating is stable at 4.8/5 from 202 reviews.

In hostels, Cloudbeds scores 4.6/5 from 307 reviews, significantly surpassing Clock’s 4.4/5 from 6 reviews, indicating stronger fit and satisfaction in this segment.

Overall, Clock leads slightly in boutique and luxury segments but Cloudbeds dominates in volume and reliability of rating data.

Edge: Even.

How Much Do Clock HMS and Cloudbeds HMS Cost?

Clock charges a $600 base price without implementation fees or per-room fees. Cloudbeds starts at $500 base price, also without implementation fees or per-room fees. Neither offers freemium or flat monthly pricing publicly.

The $100 price difference is marginal relative to the feature and integration differences. Without detailed per-room or module pricing, cost comparison beyond base fees is limited.

What Type of Hotel Should Use Clock HMS?

• Hotels that prioritize an intuitive, user-friendly interface with quick staff onboarding (4.8 ease of use rating).
• Boutique and city-center hotels seeking integrated guest messaging and ID scanning features.
• Properties valuing responsive, high-rated customer support (4.8/5 support rating).
• Hotels wanting a unified platform for reservations, front desk, housekeeping, and ancillary revenue tracking.
• Teams that benefit from shift planning and operational workflows tailored to busy-day realities.

Not ideal if:

• Needing extensive channel management or multi-property centralized control (Cloudbeds offers more).
• Requiring advanced revenue management or dynamic pricing modules.
• Operating in regions demanding broad multi-lingual, multi-currency support.
• Wanting a rich ecosystem of third-party integrations and marketplace extensions.

What Type of Hotel Should Use Cloudbeds HMS?

• Independent hotels or small groups requiring comprehensive channel management and unified booking engines.
• Properties managing multi-property portfolios with centralized user and role management.
• Hotels prioritizing advanced revenue management, real-time OTA synchronization, and automated reporting.
• Teams needing extensive integrations with payment processing, CRM, and native email marketing.
• Hotels operating globally that require multi-lingual and multi-currency capability.

Not ideal if:

• Seeking a higher-touch, personalized customer support experience (Cloudbeds support rating is lower).
• Wanting dedicated mobile app functionality beyond information viewing.
• Needing highly customizable reporting without reliance on third-party tools.

Clock HMS by Clock vs Cloudbeds HMS by Cloudbeds: The Bottom Line for Hotels

Clock HMS and Cloudbeds HMS both consolidate the core hotel management functions of reservations, front desk, housekeeping, and guest communication into cloud platforms. Clock targets boutique and mid-sized hotels emphasizing user-friendly workflows and high-touch support. Cloudbeds serves a wider market with feature depth in distribution, revenue management, and multi-property management.

Choose Clock if your property values an easy-to-use interface with strong customer support, integrated guest verification, and operational workflow tools like shift planning and ancillary revenue tracking. Clock’s 4.8 overall rating and 96% likelihood to recommend reflect satisfaction among boutique and resort hotels.

Choose Cloudbeds if your hotel needs extensive channel management, advanced revenue modules, and a broad integration marketplace. Its scalable platform supports multi-property groups and hostels effectively, with a 4.8 rating from 202 recent reviews demonstrating current product strength. Cloudbeds’ rich features and integrations offer operational and commercial advantages for properties with complex distribution and billing needs.