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Clock HMS vs. RoomRaccoon HMS:
Which Is Right for You?
TLDR
We analyzed 651 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Clock shines when it comes to ease of use and accessibility — especially for independent properties (5.0/5) , with exclusive features like Guest Feedback Management and Centralized Messaging.
RoomRaccoon shines when it comes to ease of use — especially for brand properties (5.0/5) , with exclusive features like Post-stay emails and Pre-stay emails.
How Does Clock HMS Compare to RoomRaccoon HMS?
Side-by-side ratings based on 651 verified hotelier reviews on HTR.
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| Starting Price | From $600/mo | From $1,000/mo |
| Verified Reviews | 79 | 572 |
What Are the Pros and Cons of Clock HMS vs RoomRaccoon HMS?
After analyzing 651 verified reviews, Clock users most value its ease of use and accessibility, reservation and booking management, customer service and support, while RoomRaccoon users highlight ease of use, customer service, continuous improvement. Click any theme to see what reviewers say.
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Ease of Use and Accessibility
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Ease of Use
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Reservation and Booking Management
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Customer Service
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Customer Service and Support
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Continuous Improvement
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Integration and Connectivity
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Integration and Automation
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Reporting and Analytics
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Critical Issues
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Customization and Flexibility
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Pricing Concerns
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Mobile and User Interface
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Guest Database Transparency
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Clock vs RoomRaccoon: Rankings by Hotel Segment
How each product ranks among Hotel Management Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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| Small (10-24 rooms) ▾ | #21 19 reviews | #5 214 reviews |
| Mid-Size (25-74 rooms) ▾ | #14 28 reviews | #8 50 reviews |
| Large (75-199 rooms) ▾ | #17 2 reviews | #4 18 reviews |
| X-Large (200+ rooms) ▾ | #5 5 reviews | #8 2 reviews |
By Property Type
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| Boutique ▾ | #18 30 reviews | #3 245 reviews |
| Luxury ▾ | #18 14 reviews | #4 149 reviews |
| Branded / Chain ▾ | #15 15 reviews | #5 70 reviews |
| Extended Stay ▾ | #16 8 reviews | #3 72 reviews |
By Region
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| North America ▾ | #17 11 reviews | #14 11 reviews |
| Europe ▾ | #9 38 reviews | #1 445 reviews |
| Asia Pacific ▾ | #12 4 reviews | #8 9 reviews |
| Middle East | #18 2 reviews | #17 3 reviews |
The Decision
Choosing between Clock HMS by Clock and RoomRaccoon HMS by RoomRaccoon hinges on your hotel’s operational needs and growth ambitions. Both platforms aim to streamline hotel management, but they diverge significantly in their focus, feature sets, and user experience. While Clock offers a comprehensive, all-in-one solution emphasizing reservations, guest communication, and front desk management, RoomRaccoon leans into automation, guest experience, and scalability for independent hoteliers. Which platform aligns better with your hotel’s current and future needs?
Is Clock HMS or RoomRaccoon HMS Better for Hotels?
Both Clock and RoomRaccoon address core hotel management challenges like reservations, guest communication, and revenue management. Clock’s strength lies in its extensive integration capabilities and versatility, supporting a wide range of features from POS to event bookings, all within a single platform. RoomRaccoon, however, excels in automating tasks, optimizing rates through AI, and simplifying guest interactions, especially for small and independent properties. Do you prefer a broad, feature-rich platform or one focused on automation and guest-centered tools?
RoomRaccoon vs Clock: Which Should Your Hotel Choose?
If your hotel is an independent property or a small boutique needing an intuitive system that boosts direct bookings and simplifies operations, RoomRaccoon is the better fit. Its user-friendly interface and automation features have earned it a 4.95/5 rating from 484 reviews, with recent feedback highlighting its ease of use and revenue growth. Conversely, if your hotel requires a robust, customizable PMS with extensive integrations and complex operational support, Clock’s 63 reviews and a slightly lower recent rating (4.88/5) suggest it could be more suitable. Which profile matches your hotel’s scale and operational complexity?
Is Clock HMS or RoomRaccoon HMS Easier to Use?
RoomRaccoon’s interface is consistently praised for its simplicity, with a 4.87/5 ease-of-use rating based on nearly 500 reviews, and users highlight how quickly their teams adapt to its automation tools. Clock scores slightly lower at 4.73/5, with some users mentioning initial setup challenges and occasional system lags. While Clock offers detailed features, RoomRaccoon’s intuitive design makes onboarding and daily use easier—especially for smaller teams. Edge: RoomRaccoon.
Which Has Better Features: Clock HMS or RoomRaccoon HMS?
Clock offers 12 features unique to its platform, including guest feedback management, tablet check-in, and integrated CRS, appealing to hotels seeking an all-encompassing front desk solution. RoomRaccoon excels with 20 features exclusive to its system, such as AI-powered rate optimization, loyalty program integration, and automated upselling, which directly impact revenue and guest experience. Both platforms share 37 features, but RoomRaccoon’s focus on automation and guest engagement gives it an edge. Edge: RoomRaccoon.
Which Has Better Customer Support: Clock HMS or RoomRaccoon HMS?
Both platforms maintain strong support ratings—Clock at 4.78/5 and RoomRaccoon at 4.74/5—yet Clock’s recent reviews highlight its dedicated support team, with hoteliers emphasizing quick and effective assistance. Review quotes for Clock mention "excellent support" and "quick problem resolution," whereas RoomRaccoon’s customer service, while praised, occasionally faces criticism for response times. Given the recent review count and detailed support feedback, Clock’s support is slightly more reliable. Edge: Clock.
Which Has More Integrations: Clock HMS or RoomRaccoon HMS?
Clock boasts 111 verified partners, including many specialized integrations like Hotel Investor Apps and Profitroom, giving it a broader ecosystem for complex hotel operations. RoomRaccoon offers 88 verified partners, with notable integrations like Sage and WuBook, but fewer overall. Both platforms integrate with essential OTAs and payment systems, yet Clock’s larger integration network makes it more adaptable for diverse hotel types. Edge: Clock.
Which Do Hoteliers Rate Higher: Clock HMS or RoomRaccoon HMS?
RoomRaccoon’s impressive 86.7/100 overall rating and 97% likelihood to recommend come from 484 recent reviews, with many small hotel operators praising its simplicity and revenue boosts. Clock, with 63 reviews and a 77.6 score, receives positive feedback but trails in recent ratings. Smaller hotels and independent operators favor RoomRaccoon’s ease and automated features, while larger or more complex properties may appreciate Clock’s extensive integrations. Edge: RoomRaccoon.
How Much Do Clock HMS and RoomRaccoon HMS Cost?
Clock’s pricing starts at $600/month, with no free tier or trial options, emphasizing a straightforward subscription. RoomRaccoon’s base price is $1,000/month, also without a trial, reflecting its premium position with more advanced automation features. Both platforms are positioned as investment solutions, but RoomRaccoon’s higher price aligns with its expanded automation and guest engagement tools.
What Type of Hotel Should Use Clock HMS?
- Hotels that need a comprehensive, feature-rich PMS capable of handling reservations, invoicing, and event bookings.
- Properties with complex operational requirements that benefit from extensive integrations.
- Hotels that value detailed analytics and a centralized platform for operations.
- Teams that prioritize a platform with a broad ecosystem of partners.
- Not ideal if your hotel is small, seeking simplicity, or prefers a more automated, guest-focused system.
What Type of Hotel Should Use RoomRaccoon HMS?
- Independent hotels, B&Bs, boutique properties, and eco-lodges aiming for an intuitive, easy-to-learn platform.
- Hotels looking to increase direct bookings through automated marketing and rate optimization.
- Small to medium properties wanting automation features like upselling, pre/post-stay emails, and guest communication.
- Teams that prioritize quick onboarding and ongoing support.
- Not ideal if your hotel requires highly customizable operations or extensive third-party integrations beyond the core offerings.
RoomRaccoon vs Clock: The Bottom Line for Hotels
Clock offers a broad, detailed management system suitable for properties with complex needs and diverse operational demands. Its strength lies in extensive integrations and detailed control, making it ideal for larger hotels or chains that require customization.
RoomRaccoon, however, shines for small, independent hotels prioritizing ease of use, automation, and revenue growth. Its highly-rated user interface, AI-driven features, and recent positive reviews make it the recommended choice for hoteliers seeking a straightforward, scalable solution.
If your hotel aims for a simple, revenue-enhancing platform that’s quick to adopt, go with RoomRaccoon. For more complex operations needing extensive integrations and customization, Clock remains a strong contender.
How Much Do Clock HMS and RoomRaccoon HMS Cost?
Hotel Management Software pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $600/mo | From $1,000/mo |
Which Features Does Clock HMS Have That RoomRaccoon HMS Doesn't (and Vice Versa)?
According to HTR's product database, Clock HMS and RoomRaccoon HMS share 37 features. Here are the key differences — features one has that the other lacks.
| Feature |
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| Automated reporting | ||
| Centralized Messaging | ||
| Direct billing | ||
| Guest Feedback Management | ||
| Guest Messaging | ||
| Housekeeping Mobile App | ||
| Mobile optimized/responsive | ||
| Post-stay emails | ||
| Pre-stay emails | ||
| Special offers & discounts | ||
| Tablet/Kiosk Check-in | ||
| Tariffs |
Showing top differences. 20 more features differ between these products.
Real-World Results: Clock vs RoomRaccoon by Business Goal
We analyzed 10 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"Yield rules have helped us optimise our rates and our occupancy immensely. The ones we found most crucial were setting up yield rules for last minute bookings, to increase our occu..."
"Faster processes, faster training, more time for staff to focus on the guests, and tasks that used to be done manually are now automated."
"The automation of the payment system - from the guests receiving their invoice, the booking confirmation, and the payment being automatically accredited to the reservation - has le..."
No published case study for this goal yet.
"Most of our guests travel from far, and they might be tired when they arrive, so they might not always think about the extra things they might need - like a bathrobe and slippers...."
Clock vs RoomRaccoon: The Bottom Line
What hoteliers love
Clock PMS+ is widely praised for its intuitive interface and accessibility across various devices, making it easy for hotel staff to use and manage ta... Clock PMS+ is widely praised for its intuitive interface and accessibility across various devices, making it easy for hotel staff to use and manage tasks efficiently. Several reviews highlighted the ability to access the system from anywhere as a key benefit. The platform's user-friendly design is especially beneficial for new staff training.
Users appreciate the effectiveness of the reservation and booking management system, noting it as quick and seamless. The interface allows for easy re... Users appreciate the effectiveness of the reservation and booking management system, noting it as quick and seamless. The interface allows for easy reservation management and integrates with channel managers, enabling automatic booking imports, which helps in maintaining real-time availability and reducing manual entry errors.
Clock PMS+ offers reliable customer support, noted for fast and responsive assistance. Although generally praised, there is feedback regarding occasio... Clock PMS+ offers reliable customer support, noted for fast and responsive assistance. Although generally praised, there is feedback regarding occasional incorrect guidance and the need for expert advice. Users suggest improvements in experiential guidance and support for complex functionalities.
Where hoteliers push back
Though Clock PMS+ covers core analytics needs, many users indicate a desire for improved, customizable reporting. This includes integrating with Excel... Though Clock PMS+ covers core analytics needs, many users indicate a desire for improved, customizable reporting. This includes integrating with Excel and providing more detailed financial analyses and operational metrics. Some users find the existing reports inadequate and cumbersome to compile comprehensive insights from.
Users have expressed interest in more customization options and flexible settings to meet specific hotel needs. While generally satisfied, some users... Users have expressed interest in more customization options and flexible settings to meet specific hotel needs. While generally satisfied, some users note the desire to modify reports and interface settings to better support dynamic operations and marketing strategies.
Ranks higher for
Unique capabilities
What hoteliers love
Many users praise RoomRaccoon for its user-friendly interface and intuitive design, which reduces training time and allows smooth integration into dai... Many users praise RoomRaccoon for its user-friendly interface and intuitive design, which reduces training time and allows smooth integration into daily operations, thereby improving overall efficiency.
While some users commend the support team's responsiveness and expertise, others criticize the lack of after-sales care and response efficiency, indic... While some users commend the support team's responsiveness and expertise, others criticize the lack of after-sales care and response efficiency, indicating inconsistencies in customer service quality.
Users appreciate RoomRaccoon's ongoing development, including AI enhancements, which have contributed to improved sales and operational function, show... Users appreciate RoomRaccoon's ongoing development, including AI enhancements, which have contributed to improved sales and operational function, showcasing commitment to long-term adaptability.
Where hoteliers push back
Several reviews point out critical issues such as ineffective after-sales support and unresolved technical problems, significantly affecting user sati... Several reviews point out critical issues such as ineffective after-sales support and unresolved technical problems, significantly affecting user satisfaction and trust in the system.
The system's pricing is seen as steep by some users, especially those with seasonal businesses, impacting their decision-making despite the perceived... The system's pricing is seen as steep by some users, especially those with seasonal businesses, impacting their decision-making despite the perceived value of included features.
Ranks higher for
Unique capabilities
Frequently Asked Questions About Clock HMS vs RoomRaccoon HMS
Can Clock HMS replace RoomRaccoon HMS?
It depends on your requirements. Clock HMS and RoomRaccoon HMS share many core Hotel Management Software features, but each has unique capabilities. Clock HMS offers 111 verified integration partners, while RoomRaccoon HMS offers 88. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. RoomRaccoon HMS leads in ease of use at 4.9/5 vs 4.8/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Clock HMS or RoomRaccoon HMS offer a free plan?
Clock HMS: No. RoomRaccoon HMS: No. Neither product currently offers a free tier. Most Hotel Management Software vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Clock HMS and RoomRaccoon HMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Clock has an HT Score of 79 and RoomRaccoon has 86. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
What Other Hotel Management Software Comparisons Are Hoteliers Reading?
Explore more head-to-head comparisons based on verified hotelier reviews.
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