Clock PMS vs. NewBook (PMS):
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is critical for your hotel’s operational efficiency and guest experience. Clock PMS and NewBook both aim to streamline your daily tasks, but they do so with different strengths and focuses. While Clock offers a broad, feature-rich platform with extensive integrations, NewBook emphasizes simplicity, ease of use, and management of diverse accommodation types. Which system aligns better with your hotel’s needs?

Is Clock PMS or NewBook Better for Hotels?

Both Clock PMS and NewBook serve as central platforms for managing reservations, rates, invoicing, and guest communications. Clock’s future-proof, all-in-one approach handles complex operations like event management, restaurant POS, and multi-currency support, making it suitable for larger or more diverse properties. NewBook, meanwhile, concentrates on ease of operation and rapid onboarding, ideal for smaller hotels or properties with varied accommodations. Do your hotel’s needs lean toward comprehensive features or straightforward management?

What sets them apart is their focus: Clock’s extensive feature set caters to hotels seeking automation and customization, while NewBook’s user-friendly design reduces learning curves. Clock’s recent review count of 251 with high ratings (4.8/5) gives it a more established presence, especially in North American and European markets. NewBook’s smaller review base (16 reviews) is more recent but less extensive. Are you willing to trade some complexity for a proven, feature-packed platform?

Clock PMS vs NewBook: Which Should Your Hotel Choose?

If your hotel needs advanced automation, multi-channel management, and a broad suite of features, Clock PMS is the clear choice. Its 32 exclusive features such as EPoS, multi-lingual support, and real-time reporting are unmatched, especially for hotels with diverse operations or those expanding internationally.

If your hotel prioritizes simplicity, quick onboarding, and a more intuitive interface, NewBook is preferable. It excels in managing various accommodation types like motels, hostels, and short-term rentals, with a strong focus on customer support and customization options, making it ideal for small to mid-sized properties.

In short, choose Clock for extensive operational control and automation; pick NewBook for a simpler, more straightforward property management experience. Which features are non-negotiable for your hotel’s growth?

Is Clock PMS or NewBook Easier to Use?

Clock PMS boasts a high ease of use rating of 4.78/5 based on recent reviews, with many users praising its straightforward onboarding process and intuitive interface. However, the platform’s broad suite of features can initially feel overwhelming, especially for staff new to PMS software.

NewBook’s ease of use is rated slightly lower at 4.69/5 but benefits from a more streamlined interface and quicker onboarding, with reviews highlighting how simple it is to train staff and manage daily operations. Its focus on user-friendliness makes it a preferred choice for small teams or properties new to PMS.

Edge: Clock. While both are easy to learn, Clock’s extensive features can require a steeper learning curve, but its intuitive design and ongoing support help mitigate this.

Which Has Better Features: Clock or NewBook?

Clock’s feature count exceeds NewBook significantly, with 32 exclusive functionalities such as integrated ID scanning, automated space optimization, and mobile check-in. It also offers advanced automation and real-time updates, making it suitable for complex and high-volume properties.

NewBook, with only 4 unique features, focuses on essential property management functions supplemented by a guest CRM, on-premise management, and SMS communication. Its features are more targeted toward straightforward operations rather than extensive automation.

Ultimately, Clock’s broader feature set positions it ahead, especially if your hotel demands complex workflows or integrations. Edge: Clock.

Which Has Better Customer Support: Clock or NewBook?

Clock PMS’s customer support is rated 4.75/5, with reviews highlighting quick responses and helpful staff, especially appreciated during onboarding and troubleshooting. However, some users note that error messages can sometimes be cryptic, and reporting speed could improve.

NewBook boasts an even higher rating of 5/5, with reviews emphasizing prompt, knowledgeable support that actively helps hotels maximize the platform’s capabilities. Its dedicated customer service team is frequently praised for being solution-driven and supportive.

Edge: NewBook. Its higher recent support rating and consistently positive customer feedback make it the better choice for hotels prioritizing support.

Which Has More Integrations: Clock or NewBook?

Clock PMS offers a vast network of 111 verified partners, including major brands like SiteMinder, Revinate, and Tripadvisor, with 9 shared integrations. Its extensive API support enables deep customization and automation opportunities, making it suitable for properties with complex tech stacks.

NewBook connects with 16 verified partners, including PriceLabs and ChargeAutomation, with 9 shared integrations. While its ecosystem is smaller, it covers key partners servicing smaller properties and niche channels.

Edge: Clock. Its larger, more diverse integration network offers greater flexibility for technically complex or expanding hotels.

Which Do Hoteliers Rate Higher: Clock or NewBook?

Clock’s current review score of 4.8/5, based on 251 reviews, reflects strong user satisfaction, especially among boutique and city-center hotels. Recent reviews highlight its efficiency, automation, and broad feature set, with a 95% likelihood to recommend.

NewBook’s 4.75/5 rating from 16 reviews is also very high, with users praising its ease of use, customer support, and suitability for diverse property types like motels and cottages. Recent reviews tend to emphasize support quality and ease of management.

Overall, Clock’s larger review base and recent positive feedback give it the edge in hotel ratings. Edge: Clock.

How Much Do Clock PMS and NewBook Cost?

Clock’s pricing starts at $600 per month, with no hidden fees, implementation costs, or per-room charges. It offers a straightforward, all-inclusive flat fee, making costs predictable for most hotels.

NewBook’s base price is $1,000 per month, with similar no-hidden-fee policies. Its higher price point reflects its targeted simplicity and management features but may be less attractive for smaller properties with tight budgets.

In summary, Clock offers a more competitive price point with a rich feature set included in its flat fee. Edge: Clock.

What Type of Hotel Should Use Clock PMS?

• Hotels that operate across multiple channels and require extensive automation, like boutique hotels or city-center properties.
• Hotels with complex workflows such as event spaces, restaurants, or multiple property types.
• Hotels seeking integrated solutions for reservations, invoicing, housekeeping, and guest messaging.
• Hotels expanding internationally or requiring multi-lingual and multi-currency support.

Not ideal if your property is small, with simple operations, and prefers a minimal setup process. Also, not recommended if staff are overwhelmed by extensive features or prefer a low-cost, straightforward system.

What Type of Hotel Should Use NewBook?

• Small to mid-sized hotels, motels, hostels, or short-term rentals seeking an easy-to-learn PMS.
• Properties that value excellent customer support and rapid staff onboarding.
• Hotels looking for a solution that manages diverse accommodation types with minimal complexity.
• Teams that prioritize quick implementation and intuitive interface over a broad feature set.

Not ideal if your property has complex operational needs or relies heavily on automation, advanced integrations, or extensive customization. Also, if you need a PMS with a large partner ecosystem or global presence, NewBook’s smaller network might be limiting.

The Bottom Line for Hotels: Clock PMS or NewBook?

Clock PMS offers an all-encompassing, feature-rich platform designed for hotels with complex operations and high demands on automation. Its large, verified integration network and extensive functionalities make it suitable for larger properties or those with growth plans.

NewBook, with its focus on simplicity, customer support, and rapid onboarding, fits smaller hotels or properties with diverse accommodations that need straightforward management tools. Its intuitive design helps teams get started quickly and manage daily operations efficiently.

Ultimately, if your hotel needs a highly customizable, integrated system and you value extensive automation, Clock PMS is the clear choice. If you prefer a user-friendly, support-focused platform for smaller-scale operations, NewBook is the better option.