Cloudbeds HMS vs. HotelRunner HMS:
Which Is Right for You?

The Decision

Choosing between Cloudbeds HMS and HotelRunner HMS hinges on your hotel’s specific operational needs and growth plans. Both products aim to streamline operations and enhance guest experiences, but Cloudbeds offers a more extensive feature set and larger user base, especially in recent months. With over 1,200 reviews and a high NPS score, Cloudbeds demonstrates a proven track record of customer satisfaction. Conversely, HotelRunner’s simpler platform may appeal to smaller hotels seeking cost-effective, straightforward management.

While Cloudbeds excels in integration and scalability, HotelRunner may suffice for properties prioritizing basic functions at a lower price point. Which product aligns better with your hotel’s current stage and ambitions?

Is Cloudbeds HMS or HotelRunner HMS Better for Hotels?

Cloudbeds offers a comprehensive all-in-one platform with nearly 80 features exclusive to its system, including PMS connectivity, analytics dashboards, revenue management, and a booking engine. HotelRunner, with only three unique features and a smaller partner network, provides core reservation management and online visibility tools. Both products manage reservations and automate tasks, but Cloudbeds’ extensive capabilities support larger, growing hotels with complex needs.

Cloudbeds’s unified platform reduces the need for multiple systems, streamlining daily operations at scale. HotelRunner’s simpler interface may be a better fit for small hotels with limited management requirements. Do you need a broad, integrated system or a straightforward reservation platform?

Cloudbeds vs HotelRunner: Which Should Your Hotel Choose?

If your hotel needs a full-featured PMS integrated with channel management, revenue tools, and automation, Cloudbeds is the clear choice. Its large review base and recent positive feedback show it’s trusted by properties of all sizes, especially boutiques, hostels, and resorts aiming for growth.

If your property is small, with basic reservation and online visibility needs, HotelRunner could be sufficient, especially given its lower starting price and native marketing tools like email marketing and POS. For properties planning to expand or needing advanced reporting and integrations, Cloudbeds’s richer feature set is more suitable.

Are you focused on growth and operational efficiency? Or do you just need simple reservation management?

Is Cloudbeds or HotelRunner Easier to Use?

Cloudbeds boasts a user-friendly interface with an average ease-of-use rating of 4.58/5, praised for quick onboarding and staff adoption. Reviewers highlight its intuitive navigation, which helps reduce training times and simplifies complex tasks like channel management and revenue optimization.

HotelRunner scores slightly higher at 4.64/5, with users appreciating its straightforward design and efficiency. Its platform is praised for enabling hotels to control reservations and simplify daily operations. Edge: HotelRunner.

Which Has Better Features: Cloudbeds or HotelRunner?

Cloudbeds’s platform includes over 78 features exclusive to its system, such as multi-lingual support, online check-in, automated night audits, housekeep mobile apps, and advanced revenue management tools. HotelRunner offers only three features unique to its platform, mainly native email marketing, POS, and gift vouchers.

While both systems share 12 core features, Cloudbeds’s extensive feature count and deeper operational tools give it a significant advantage. If your hotel requires comprehensive management capabilities, Cloudbeds is the clear winner. Edge: Cloudbeds.

Which Has Better Customer Support: Cloudbeds or HotelRunner?

Cloudbeds has a strong reputation for customer support, rated 4.38/5, with recent reviews emphasizing quick, attentive responses. Users appreciate their support team’s responsiveness, with comments like, “They got everything I need and respond immediately.”

HotelRunner’s support rating of 4.5/5 indicates solid performance, with reviews praising its helpfulness. However, Cloudbeds’s larger user base and detailed feedback make its support slightly more reliable. Edge: Cloudbeds.

Which Has More Integrations: Cloudbeds or HotelRunner?

Cloudbeds boasts over 190 verified partners, including major OTAs, payment processors, property management, and revenue systems. Shared integrations include Expedia, Airbnb, Stripe, and others, with Cloudbeds offering unique integrations like Cloudbeds itself, Trevo, and Umi Digital.

HotelRunner has 17 verified partners, mostly within the hospitality and POS sectors, with fewer external integrations. For seamless operations across multiple channels and partners, Cloudbeds’s extensive network offers a broader reach. Edge: Cloudbeds.

Which Do Hoteliers Rate Higher: Cloudbeds or HotelRunner?

Cloudbeds’s overall rating of 4.62/5 and recent reviews from diverse property types—boutiques, hostels, resorts—show widespread satisfaction. Properties like The ZERO Hotels and Yugo praise its ease of use, automation, and revenue growth capabilities, reflecting positive recent feedback.

HotelRunner’s perfect 5/5 ratings from its small sample size highlight user satisfaction but lack the depth and volume of Cloudbeds’ reviews. Cloudbeds’s larger, more recent review base indicates a stronger, more consistent reputation. Edge: Cloudbeds.

How Much Do Cloudbeds and HotelRunner Cost?

Cloudbeds’s pricing starts at $500/month, with no free tier or trial, reflecting its enterprise-level capabilities. HotelRunner’s basic plan begins at $100/month, offering a lower entry point, but lacks detailed pricing for advanced features.

Pricing reflects the scope and complexity of each platform. For hotels seeking a full-featured system with extensive integrations, Cloudbeds’s higher cost is justified; smaller properties may prefer HotelRunner’s affordability.

What Type of Hotel Should Use Cloudbeds?

• Hotels that need a scalable, all-in-one platform with extensive features.
• Properties aiming for automation and revenue management.
• Hotels planning to grow geographically or operationally.
• Teams that prefer integrated booking, PMS, and channel management.
• Hotels that value detailed reporting and multi-lingual support.

Not ideal if:

• You operate a small property with minimal management needs.
• Budget constraints limit investment in a full platform.
• Your team prefers a simple, lightweight reservation system.

What Type of Hotel Should Use HotelRunner?

• Small hotels or boutique properties needing an easy-to-use solution.
• Hotels focusing on online visibility and direct bookings.
• Properties with limited operational complexity and staff resources.
• Hotels that want native marketing tools like email marketing and POS.

Not ideal if:

• You require advanced revenue management or extensive integrations.
• Your property is large or expanding rapidly.
• You need a highly customizable or multi-property platform.

Cloudbeds vs HotelRunner: The Bottom Line for Hotels

Cloudbeds’s core advantage is its expansive feature set and proven reliability across diverse property types, especially in recent, high-volume reviews. Its ability to serve hotels at every stage—from boutique to resort—makes it a versatile choice for growth-focused hoteliers.

Choose Cloudbeds if you need a comprehensive, scalable management system that supports automation, integrations, and advanced revenue tools. Its extensive reviews and recent customer satisfaction cement its status as the top recommendation.

Opt for HotelRunner if your hotel prioritizes ease of use, affordability, and basic online presence management. Its simplicity and native marketing features are ideal for small hotels seeking straightforward daily operations.

In summary, Cloudbeds is the superior choice for most hotels seeking a robust management platform with proven performance, while HotelRunner suits smaller properties with limited needs or tighter budgets.