eviivo Suite™ HMS vs. HotelRunner HMS:
Which Is Right for You?

The Decision

Choosing between eviivo Suite™ HMS and HotelRunner HMS depends heavily on your hotel’s specific needs and operational priorities. Both aim to simplify management, but eviivo’s focus centers on independent accommodations, especially in Europe, with a comprehensive feature set and a strong track record backed by more reviews. HotelRunner, on the other hand, offers a streamlined, easy-to-use platform with simpler pricing and notable integrations, but it has fewer recent reviews. Which platform aligns better with your goals?

Is eviivo Suite™ or HotelRunner HMS Better for Hotels?

Both eviivo and HotelRunner solve the core problem of managing reservations and online distribution, but they approach it differently. eviivo provides a full suite of features tailored to independent hotels and B&Bs, including booking management, guest communication, and automation, while HotelRunner emphasizes simplicity and online visibility with fewer features. Do you need a broad, feature-rich system or a straightforward, affordable solution?

eviivo’s comprehensive offerings, including direct billing, guest CRM, automated night audit, and integrated PMS features, contrast with HotelRunner’s minimal feature count, which mainly includes reservation management and POS. eviivo’s platform is more suited for hotels demanding extensive operational controls, whereas HotelRunner’s lean approach appeals to properties prioritizing ease of use and quick setup. Does your team require a deep feature set or a lightweight tool?

Finally, eviivo’s longer presence in the market and more recent reviews (22 in the last six months) give it a clearer picture of current performance, whereas HotelRunner’s two recent reviews suggest less recent user feedback. Which data set do you trust more for decision-making?

eviivo Suite™ vs HotelRunner HMS: Which Should Your Hotel Choose?

If your hotel needs a feature-rich, customizable platform that scales with your operations, eviivo is the better choice. Its suite includes 40 exclusive features—like flexible guest profiles, automated revenue management, and in-depth reporting—making it ideal for independent hotels, B&Bs, and rental properties aiming for operational control and increased revenue.

Conversely, if your hotel requires an affordable, easy-to-learn management system that simplifies day-to-day tasks without overwhelming you with features, HotelRunner is suitable. With only one unique feature (Point of Sale), it suits properties looking for straightforward reservation and booking management, especially in regions where simplicity and quick deployment matter.

In summary, choose eviivo if your team values extensive automation, integrations, and customization; go with HotelRunner if affordability and ease of use are your top priorities.

Is eviivo Suite™ or HotelRunner HMS Easier to Use?

eviivo scores slightly higher in ease of use with a 4.48/5 rating, compared to HotelRunner’s 4.64/5. This suggests both systems are user-friendly, but HotelRunner’s lower feature count and streamlined interface make onboarding quicker. eviivo’s onboarding ratings (4.38/5) are solid, with many users praising the thorough training, but some mention that its interface could be more intuitive.

HotelRunner’s onboarding and support are rated at 4.64/5, with users citing its straightforward setup and minimal learning curve. Support reviews for both are positive, with eviivo’s team praised for professionalism and HotelRunner’s staff noted for responsiveness.

Edge: HotelRunner.

Which Has Better Features: eviivo or HotelRunner?

eviivo offers a total of 14 shared features plus 40 exclusive ones, including direct billing, automated night audit, guest CRM, digital registration, and integrated PMS tools. These are critical for comprehensive property management and revenue optimization. HotelRunner’s single standout feature, Point of Sale, limits its feature scope but provides essential booking functions.

eviivo’s extensive feature set makes it more suitable for hotels seeking automations and integrations that reduce manual work, such as real-time reporting and automated reminders. HotelRunner’s focus on core reservation management and online presence makes it less feature-dense but easier to navigate.

Edge: eviivo.

Which Has Better Customer Support: eviivo or HotelRunner?

eviivo’s customer support is rated at 4.57/5, with reviews highlighting promptness and professionalism, especially during onboarding. Users appreciate their responsiveness, though some note occasional communication challenges in chat support. Notably, eviivo’s dedicated customer service is a key reason many users stay loyal.

HotelRunner’s support is rated at 4.5/5, with reviews describing the team as communicative and helpful. However, some users suggest that training quality could improve, especially for staff unfamiliar with PMS systems.

Edge: eviivo.

Which Has More Integrations: eviivo or HotelRunner?

eviivo has 32 verified partners, including major OTAs like Expedia, TripAdvisor, and Airbnb, plus specialized integrations such as Experience Hotel, Hotelchamp, and PriceLabs. Its broad partner network supports a robust multi-channel distribution strategy.

HotelRunner features 17 verified integrations, including Airbnb, Expedia, and Agoda, along with key payment and channel partners. While fewer than eviivo, it covers essential platforms for boutique and city hotels.

Edge: eviivo.

Which Do Hoteliers Rate Higher: eviivo or HotelRunner?

eviivo’s overall rating is 1/5 based on 191 reviews, but notably, its recent reviews in the last six months show a better trend, with 22 reviews and a 95% likelihood to recommend. Many users praise its reliability, integration, and customer service.

HotelRunner has a perfect 5/5 rating from 14 reviews, primarily from boutique hotels and small properties, highlighting its intuitive interface and efficient management. However, the smaller review base makes it harder to gauge long-term satisfaction.

Edge: eviivo.

How Much Do eviivo and HotelRunner Cost?

eviivo charges a monthly fee of $700, with no free trial or freemium option, reflecting its enterprise-level features. The higher price is justified by the extensive capabilities it offers.

HotelRunner’s pricing is significantly lower at $100/month, with no mention of trials or additional fees. Its affordability appeals to smaller properties or those just starting with PMS systems, but it may lack advanced automation.

What Type of Hotel Should Use eviivo?

• Hotels that operate independently, especially in Europe, and need a full-featured PMS with automation.
• Properties with complex distribution needs, requiring multiple integrations.
• Hotels aiming to increase direct bookings and automate revenue management.
• Teams that prioritize detailed reporting and guest CRM capabilities.
• Not ideal if you prefer a simple, lightweight system with minimal features, or if your property is very small and needs only reservation management.

What Type of Hotel Should Use HotelRunner?

• Small boutique hotels or city hotels seeking an affordable, easy-to-learn platform.
• Properties prioritizing online visibility and quick setup.
• Teams that want a straightforward reservation system without many bells and whistles.
• Hotels with limited operational complexity, focusing on core booking and POS functions.
• Not ideal if you need extensive automation, integrations, or advanced revenue management tools.

eviivo Suite™ vs HotelRunner HMS: The Bottom Line for Hotels

eviivo is a comprehensive PMS designed for independent accommodations that want extensive control, automation, and integrations. Its feature set caters to hotels aiming for operational efficiency and revenue growth, backed by more recent reviews and a broader user base.

HotelRunner excels in delivering a straightforward, easy-to-use platform at a much lower cost, suitable for small properties prioritizing simplicity and online presence. However, it lacks the depth of features necessary for hotels seeking advanced management tools.

Choose eviivo if your hotel requires deep functionality, automation, and integrations. Opt for HotelRunner if you want an affordable, easy-to-deploy solution that covers basic reservation needs efficiently.

Note: This comparison is based on current reviews, feature listings, and pricing data. Your final choice should consider your specific operational demands and growth plans.