HMS by HotelRunner

4.9 (10 REVIEWS)

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HMS by HotelRunner

4.9 (10 REVIEWS)

Unranked in Hotel Management Software

The unified Hotel Management Software for all your needs.

What is HotelRunner?

Founded in 2011 | Headquarters in United Kingdom | 60 employees
HMS by HotelRunner is a comprehensive property management system (PMS) that integrates sales, operations, distribution, and revenue management into one unified platform. Designed to streamline hotel operations, this software allows you to easily manage reservations, bookings, inventory, and payments. It also offers a variety of marketing tools to enhance your hotel’s visibility and attract more guests. HMS by HotelRunner fits seamlessly into your business operations by providing AI-driven solutions that simplify and optimize day-to-day tasks. This results in increased efficiency, improved guest experience, and higher revenue, making it an ideal solution for properties of all sizes. Additionally, the platform is user-friendly, cost-effective, and supported by a dedicated team of professionals.

Capabilities

Property Management System (PMS)

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

HotelRunner Reviews Summary

4.9
Excellent
Ease of Use
4.5/5
Customer Support
4.3/5
ROI
4.5/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, HMS by HotelRunner is the #11 most trending product in the Hotel Management Software category (out of 72) and the #381 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

HotelRunner’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

HotelRunner Pricing

Pricing Available By Request

HotelRunner has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Success Stories

18

References

10

Featured Customers

HotelRunner Case Studies

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HotelRunner doesn’t have any case studies available

Popularity by Segment

Size

27 | X-Small (1-9 room)

30 | Small (10-24 room)

21 | Medium (25-74 room)

9 | Large (75-199 room)

10 | X-Large (200+ room)

Country

5 | Italy

5 | Morocco

4 | Turkey

3 | Argentina

3 | Colombia

2 | Vietnam

2 | Thailand

2 | France

2 | Mexico

2 | Panama

2 | Greece

2 | United Kingdom

2 | Portugal

1 | Uzbekistan

1 | Korea, South

1 | Cyprus

1 | Tunisia

1 | Azerbaijan

1 | Tanzania

1 | New Zealand

1 | Georgia

1 | South Africa

1 | Oman

1 | Chile

1 | Hungary

1 | Kenya

1 | Nicaragua

1 | Germany

1 | Romania

1 | Sri Lanka

1 | Brazil

1 | China

Type

51 | Boutiques

34 | Bed & Breakfast & Inns

28 | Luxury Hotels

26 | Airport/Conference Hotels

25 | Limited Service & Budget Hotels

23 | City Center Hotels

17 | Resorts

11 | Branded Hotels

9 | Vacation Rentals & Villas

7 | Hostels

6 | Extended Stay & Serviced Apartments

6 | Motels

1 | RV Parks & Campgrounds

Region

17 | Europe

11 | South America

9 | Asia Pacific

9 | Africa

6 | Middle East

2 | North America

1 | Oceania

Category

102 | Channel Managers

36 | Booking Engine

14 | Website Design

12 | Property Management Systems

10 | Hotel Management Software

8 | Rate Shopping

1 | Business Intelligence

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HotelRunner Reviews

Hotelier Rating

Excellent
95
Very Good
6
Average
2
Poor
0
Terrible
4

Property Size

  • X-Small (27)
  • Small (30)
  • Medium (21)
  • Large (9)
  • X-Large (10)

Country

  • Italy
    Italy
    (5)
  • Morocco
    Morocco
    (5)
  • Turkey
    Turkey
    (4)
  • Argentina
    Argentina
    (3)
  • Colombia
    Colombia
    (3)
  • Vietnam
    Vietnam
    (2)
  • Thailand
    Thailand
    (2)
  • France
    France
    (2)
  • Mexico
    Mexico
    (2)
  • Panama
    Panama
    (2)
  • Greece
    Greece
    (2)
  • United Kingdom
    United Kingdom
    (2)
  • Portugal
    Portugal
    (2)
  • Uzbekistan
    Uzbekistan
    (1)
  • Korea, South
    Korea, South
    (1)
  • Cyprus
    Cyprus
    (1)
  • Tunisia
    Tunisia
    (1)
  • Azerbaijan
    Azerbaijan
    (1)
  • Tanzania
    Tanzania
    (1)
  • New Zealand
    New Zealand
    (1)
  • Georgia
    Georgia
    (1)
  • South Africa
    South Africa
    (1)
  • Oman
    Oman
    (1)
  • Chile
    Chile
    (1)
  • Hungary
    Hungary
    (1)
  • Kenya
    Kenya
    (1)
  • Nicaragua
    Nicaragua
    (1)
  • Germany
    Germany
    (1)
  • Romania
    Romania
    (1)
  • Sri Lanka
    Sri Lanka
    (1)
  • Brazil
    Brazil
    (1)
  • China
    China
    (1)

Region

  • North America
    North America
    (2)
  • Europe
    Europe
    (17)
  • Asia Pacific
    Asia Pacific
    (9)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (6)
  • South America
    South America
    (11)
  • Africa
    Africa
    (9)
8

Thanks to the software, transactions are often carried out through the portal without the need to enter online channels one by one.

Ön büro Şefi from 25-49 room Boutique in Istanbul (Turkiye)

Verified
1 months ago
Thanks to the software, transactions are often carried out through the portal without the need to enter online channels one by one. Fast completion of work thanks to automatic integration of reservations
Country Turkiye
Ön büro Şefi
Medium Hotel
10

Thanks to Gizem!!

Hotel manager from 10 to 24 room Bed & Breakfast & Inn in Bocas Town (Panama)

Verified
12 months ago
Very easy to use and I can find all my bookings instantly at the same place. Gizem is exceptional and make everything very easy!
Country Panama
Hotel manager
Small Hotel
10

Easy to use and if used correctly guarantees good results.

Sales from 5 to 9 room Bed & Breakfast & Inn in Paipa (Colombia)

Verified
14 months ago
The platform is really user friendly and easy to use . If you use it right, the results will come in increasing occupancy and price very soon.
Country Colombia
Sales
X-Small Hotel
Fatih from HotelRunner replied
Hi there, Thank you for your feedback! We are glad you find our platform user-friendly and easy to use. We are always working to improve our product, and we will take your suggestions into consideration. Regards, HotelRunner Team
10

Easy to use and if used correctly guarantees good results.

Sales from 5 to 9 room Bed & Breakfast & Inn in Paipa (Colombia)

Verified
14 months ago
The platform is really user friendly and easy to use . If you use it right, the results will come in increasing occupancy and price very soon.
Country Colombia
Sales
X-Small Hotel
Fatih from HotelRunner replied
Hi there, Thank you for your feedback! We are glad you find our platform user-friendly and easy to use. We are always working to improve our product, and we will take your suggestions into consideration. Regards, HotelRunner Team
0

I do not recommend at all #conversion

Butik Otel İşletmecisi from 25-49 room Boutique in Kurfalli (Turkiye)

Verified
14 months ago
I do not find it useful. I don't think anything can be improved. #channel #booking #revenue booking engine load time #optimize I don't want to comment on this because my thoughts are negative.
Country Turkiye
Butik Otel İşletmecisi
Medium Hotel
Fatih from HotelRunner replied
Hi there, Thank you for your feedback! We are sorry to hear that you are not finding our product useful. We would like to understand why you feel this way, so that we can improve our product. Would you be willing to share more details about your experience? Contact us at: [email protected] Regards, HotelRunner Team
10

Fast and accurate updates.

Manager from 25-49 room Bed & Breakfast & Inn in Nungwi (Zanzibar Archipelago)

Verified
2 years ago
Fast and accurate updates. The support team is fast-result oriented, I can communicate instantly even though I am abroad.They provide updates fast and on the spot. Helps to improve sales and eases inspections.
Country Zanzibar Archipelago
Manager
Medium Hotel
Fatih from HotelRunner replied
Hi there, As HotelRunner, we would like to thank you for leaving us this inspiring review; we truly appreciate your comment and feedback. We are glad to hear that the HotelRunner products and services are helping you run the business easily. We are continuously improving our PMS to meet our partner's needs. If you have any suggestions or questions, please feel free to contact us. Have a great day!
10

Satisfied Customer!

Owner from 5 to 9 room Bed & Breakfast & Inn in Milan (Italy)

Verified
2 years ago
HotelRunner products helped me to increase my sales and manage my online rates and availabilities very easily. The interface is modern and user-friendly. They also have a useful mobile application that makes my life easier managing my reservations outside of the hotel too.
Country Italy
Owner
X-Small Hotel
Fatih from HotelRunner replied
Hi there, It is so nice to hear that our platform helps you to increase your revenue and provides easier management. Customer experience and satisfaction are our key targets for us. We appreciate your positive comments and will continue to improve our platform continuously!
10

Satisfied Customer!

Owner from 5 to 9 room Bed & Breakfast & Inn in Milan (Italy)

Verified
2 years ago
HotelRunner products helped me to increase my sales and manage my online rates and availabilities very easily. The interface is modern and user-friendly. They also have a useful mobile application that makes my life easier managing my reservations outside of the hotel too.
Country Italy
Owner
X-Small Hotel
Fatih from HotelRunner replied
Hi there, It is so nice to hear that our platform helps you to increase your revenue and provides easier management. Customer experience and satisfaction are our key targets for us. We appreciate your positive comments and will continue to improve our platform continuously!
10

BEST CHANNEL MANAGER

Owner from 10 to 24 room City Center Hotel in Baku (Azerbaijan)

Verified
2 years ago
HotelRunner provides great online solutions for hoteliers. We increased the number of online travel agencies we work thanks to HotelRunner's channel manager. We manage our rates and inventories easily through desktop or mobile devices. They provide support service even on weekends and very easy to get some help.
Country Azerbaijan
Owner
Small Hotel
Özge from HotelRunner replied
Thank you, Shafaat! It is so nice to hear that our platform makes your operations easier and more profitable. We put customer experience and satisfaction as our priority. We appreciate your gratitude, and will continue to always improve and get better!
10

A great experience

Hotel from 1 to 4 room Bed & Breakfast & Inn in Venice (Italy)

Verified
2 years ago
Easy to use portal. It has many functions. Staff polite and willing to solve problems. They have a high response rate. Fast
Country Italy
Hotel
X-Small Hotel
  • 1
  • 2

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Tourism in Cyprus depends heavily on tours and activities. Although some boutique hotels and vacation rentals have returned to business after the pandemic, tours have completely stopped. Therefore, Cyprus has been hit by the pandemic really badly. At this point, HotelRunner played a lifesaving role. During this period, we started digitizing our properties by bringing them together with HotelRunner's world-class technology and worldwide network. By joining many local and global sales channels via HotelRunner, hotels ranging from small hotels up to big resorts have built their online presence and begun to accept guests from all over the world

Question:

What differentiates this product or service from the competition?

Answer:

Their products and services give our partner properties the opportunity to meet their maximum potential by connecting to both local and global channels. This not only helps them capture guests from their local market but all over the world. Having the right channels is the key to worldwide distribution and HotelRunner offers this opportunity with its 150+ travel partners.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would advise each property to benefit HotelRunner’s channel manager product while also using the booking engine. This will not only help capture guests from different online platforms but will also enable hoteliers to get reservations directly from their website. Using both these features will maximize your opportunity for profits.

RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Burak Kula Sales Director @ Travelmax
RecommendationAvatar
Christophe Bazille Managing Director @ Hospitality Web Services
RecommendationAvatar
Burak Kula Sales Director @ Travelmax
RecommendationAvatar
Christophe Bazille Managing Director @ Hospitality Web Services
Are you a consultant or vendor that recommends HotelRunner? Leave a recommendation

Posts

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4 weeks ago

HotelRunner is to exhibit at the Independent Hotel Show Miami

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3 months ago

HotelRunner Joins MarketHub Europe by HBX Group as Platinum Sponsor

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HotelRunner

4 months ago

HotelRunner joins the Booking.com 2024-2026 Connectivity Commercial Advisory Board

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5 months ago

HotelRunner and Alesayi Hospitality Company Forge Strategic Partnership to Advance Saudi Arabia's Vision 2030

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5 months ago

HotelRunner Named Strategic Partner in Agoda Connectivity Partner Program

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HotelRunner

5 months ago

HotelRunner named Booking.com’s Premier Connectivity Partner for an impressive 10th time

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HotelRunner

5 months ago

HotelRunner participates in ATM Dubai to show its powerful technology platform

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HotelRunner

7 months ago

HotelRunner will showcase its all-in-one platform at ITB Berlin 2024

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10 months ago

HotelRunner Invites to Explore the Tomorrow of Hospitality Technology at The Phocuswright Conference

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HotelRunner

11 months ago

HotelRunner participates in WTM London 2023

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HotelRunner

11 months ago

HotelRunner is to exhibit at the Independent Hotel Show in London

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HotelRunner

1 year ago

HotelRunner Acquires PayPad in a Strategic Move into On-Premise Sales Operations

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HotelRunner

1 year ago

HotelRunner Has Been Recognized As A “Preferred Software Partner” By Airbnb Once Again

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HotelRunner

1 year ago

HotelRunner and trivago Joined Forces to Amplify the Global Exposure of Accommodation Businesses

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HotelRunner

1 year ago

HotelRunner Crowned Booking.com's Best Overall Performing Partner

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HotelRunner

1 year ago

HotelRunner Introduces AI-Powered Review Center for Enhanced Reputation Management in the Travel and Hospitality Industry

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HotelRunner

1 year ago

HotelRunner Announces its Participation in Arabian Travel Market 2023

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HotelRunner

1 year ago

HotelRunner Introduces ‘Elite’: An Exclusive Path to Efficiency and Profitability

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HotelRunner

1 year ago

HotelRunner Recognized as Preferred Connectivity Partner for 2023 by Expedia Group

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HotelRunner

1 year ago

HotelRunner attends MarketHub Europe by Hotelbeds as Platinum Sponsor

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HotelRunner

1 year ago

HotelRunner Recognized as a “Preferred Software Partner” by Airbnb

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HotelRunner

1 year ago

HotelRunner launches ‘Autopilot’ ushering in a new era of data-driven smart automations in travel and hospitality

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HotelRunner

1 year ago

HotelRunner joins ITB Berlin 2023: the world’s leading trade show

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HotelRunner

1 year ago

Hospitality Technology Pioneer HotelRunner Snaps $6.5 Million Investment to Accelerate Global Growth

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HotelRunner

1 year ago

HotelRunner joins FITUR Madrid, the first global exhibition of the year

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HotelRunner

1 year ago

HotelRunner Launches ‘Insights’ to Help Hospitality Businesses Harness the Power of Intelligence

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HotelRunner

1 year ago

HotelRunner Joins WTM London 2022, the Crossroads of the Travel Industry

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HotelRunner

1 year ago

HotelRunner attends Hotel & Resort Innovation Expo London

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HotelRunner

2 years ago

HotelRunner Joins Independent Hotel Show in London, Which Celebrates its 10th Anniversary, on October 4-5

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HotelRunner

2 years ago

HotelRunner Expands its Operations in Morocco, Joining Forces with National Tourism Confederation (CNT) to Digitize the Travel Industry

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HotelRunner

2 years ago

HotelRunner joins HITEC’s 50th anniversary in Orlando!

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HotelRunner

2 years ago

Wix Relaunches its Solution for Hotels – Now Powered by HotelRunner, Providing a Comprehensive Platform Built for the Hospitality Industry

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HotelRunner

2 years ago

HotelRunner is selected as Booking.com's Premier Connectivity Partner for 2022

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HotelRunner

2 years ago

HotelRunner Recognized as Top Connectivity Provider Globally by Expedia Group for the Second Year in a Row

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HotelRunner

2 years ago

5 Techniques to Collect More Feedback and Reviews from Your Guests

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HotelRunner

3 years ago

HotelRunner Introduces the Sales-First, Unified Property Management System at no Additional Cost to Businesses

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HotelRunner

3 years ago

HotelRunner Selected as "Best Overall Performing Provider" by Booking.com

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HotelRunner

3 years ago

HotelRunner Recognized as Top Connectivity Provider by Expedia Group

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Support

Unverified

HotelRunner has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center Product Updates
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2024

Learn more about the GCSC Certification

Request a Quote

Response Time

2 days

Recommended

96%

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