HMS by HotelRunner

5.0 (9 REVIEWS)

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HMS by HotelRunner

5.0 (9 REVIEWS)

Unranked in Hotel Management Software

The unified Hotel Management Software for all your needs.

Ratings Summary

5.0
Excellent
Ease of Use
4.6/5
Customer Support
4.4/5
ROI
4.6/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, HMS by HotelRunner is the #11 most trending product in the Hotel Management Software category (out of 65) and the #402 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

HotelRunner’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About HMS by HotelRunner
Founded in 2011 | Headquarters in United Kingdom | 60 employees
HotelRunner offers a SaaS-enabled unified sales, operations, distribution, and revenue management platform, AI-driven solutions, and a worldwide market network. This platform converges the fragmented travel technologies under a single, unified umbrella. HotelRunner's innovative and AI-driven distribution management platform helps its partners to achieve sustainable growth. With HotelRunner's all-in-one Hotel Management Software, you can easily manage your reservations, bookings, inventory, payments, and more. HotelRunner Hotel Management Software also offers a variety of marketing tools that help hotels reach more guests and boost their bookings. With HotelRunner HMS, you can: Streamline your operations Improve your guest experience Increase your revenue HotelRunner is the perfect solution for properties of all sizes. It's easy to use, affordable, and backed by a team of experienced professionals. HotelRunner offers a broad spectrum of products and services for the unique needs of accommodations, travel agencies, and payment providers. HotelRunner’s partners take advantage of customizations and acquire agility in the face of new challenges.

Capabilities

Property Management System (PMS)

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Pricing

Pricing Available By Request

HotelRunner has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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0

Success Stories

2

References

10

Featured Customers

Success Stories

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HotelRunner doesn’t have any case studies available

Popularity by Segment

Size

20 | X-Small (1-9 room)

13 | Small (10-24 room)

10 | Medium (25-74 room)

6 | Large (75-199 room)

4 | X-Large (200+ room)

Country

44 | Turkey

5 | Morocco

3 | Argentina

3 | Italy

3 | Greece

2 | Vietnam

2 | Panama

2 | Portugal

2 | Tanzania

1 | United Kingdom

1 | Colombia

1 | Tunisia

1 | Azerbaijan

1 | Netherlands

1 | Austria

1 | Chile

1 | Bulgaria

1 | Ecuador

1 | France

1 | Korea, South

1 | Uzbekistan

1 | Georgia

1 | South Africa

1 | Oman

1 | New Zealand

1 | Kenya

1 | Nicaragua

1 | Germany

1 | Romania

1 | Sri Lanka

1 | Brazil

1 | Thailand

1 | China

Type

27 | Boutiques

20 | Bed & Breakfast & Inns

13 | Luxury Hotels

10 | Resorts

7 | City Center Hotels

6 | Extended Stay & Serviced Apartments

6 | Hostels

6 | Motels

6 | Vacation Rentals & Villas

2 | Airport/Conference Hotels

1 | Limited Service & Budget Hotels

1 | RV Parks & Campgrounds

Region

46 | Middle East

15 | Europe

10 | South America

10 | Africa

8 | Asia Pacific

1 | Oceania

Category

89 | Channel Managers

26 | Booking Engine

10 | Website Design

10 | Property Management Systems

9 | Hotel Management Software

8 | Rate Shopping

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Hotelier Rating

Excellent
81
Very Good
5
Average
2
Poor
0
Terrible
4

Property Size

  • X-Small (20)
  • Small (13)
  • Medium (10)
  • Large (6)
  • X-Large (4)

Country

  • Turkey
    Turkey
    (44)
  • Morocco
    Morocco
    (5)
  • Argentina
    Argentina
    (3)
  • Italy
    Italy
    (3)
  • Greece
    Greece
    (3)
  • Vietnam
    Vietnam
    (2)
  • Panama
    Panama
    (2)
  • Portugal
    Portugal
    (2)
  • Tanzania
    Tanzania
    (2)
  • United Kingdom
    United Kingdom
    (1)
  • Colombia
    Colombia
    (1)
  • Tunisia
    Tunisia
    (1)
  • Azerbaijan
    Azerbaijan
    (1)
  • Netherlands
    Netherlands
    (1)
  • Austria
    Austria
    (1)
  • Chile
    Chile
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Ecuador
    Ecuador
    (1)
  • France
    France
    (1)
  • Korea, South
    Korea, South
    (1)
  • Uzbekistan
    Uzbekistan
    (1)
  • Georgia
    Georgia
    (1)
  • South Africa
    South Africa
    (1)
  • Oman
    Oman
    (1)
  • New Zealand
    New Zealand
    (1)
  • Kenya
    Kenya
    (1)
  • Nicaragua
    Nicaragua
    (1)
  • Germany
    Germany
    (1)
  • Romania
    Romania
    (1)
  • Sri Lanka
    Sri Lanka
    (1)
  • Brazil
    Brazil
    (1)
  • Thailand
    Thailand
    (1)
  • China
    China
    (1)

Region

  • Europe
    Europe
    (15)
  • Asia Pacific
    Asia Pacific
    (8)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (46)
  • South America
    South America
    (10)
  • Africa
    Africa
    (10)
10

Thanks to Gizem!!

Hotel manager from 10 to 24 room Boutique in Bocas del Toro (Panama)

Verified
6 months ago
Very easy to use and I can find all my bookings instantly at the same place. Gizem is exceptional and make everything very easy!
Country Panama
Hotel manager
Small Hotel
10

Easy to use and if used correctly guarantees good results.

Sales from 5 to 9 room Bed & Breakfast & Inn in Nessebur (Bulgaria)

Verified
9 months ago
The platform is really user friendly and easy to use . If you use it right, the results will come in increasing occupancy and price very soon.
Country Bulgaria
Sales
X-Small Hotel
Fatih from HotelRunner replied
Hi there, Thank you for your feedback! We are glad you find our platform user-friendly and easy to use. We are always working to improve our product, and we will take your suggestions into consideration. Regards, HotelRunner Team
0

I do not recommend at all #conversion

Butik Otel İşletmecisi from 5 to 9 room Boutique in (Turkey)

Verified
9 months ago
I do not find it useful. I don't think anything can be improved. #channel #booking #revenue booking engine load time #optimize I don't want to comment on this because my thoughts are negative.
Country Turkey
Butik Otel İşletmecisi
X-Small Hotel
Fatih from HotelRunner replied
Hi there, Thank you for your feedback! We are sorry to hear that you are not finding our product useful. We would like to understand why you feel this way, so that we can improve our product. Would you be willing to share more details about your experience? Contact us at: [email protected] Regards, HotelRunner Team
10

Fast and accurate updates.

Manager from 25-49 room Boutique in Nungwi (Tanzania)

Verified
15 months ago
Fast and accurate updates. The support team is fast-result oriented, I can communicate instantly even though I am abroad.They provide updates fast and on the spot. Helps to improve sales and eases inspections.
Country Tanzania
Manager
Medium Hotel
Fatih from HotelRunner replied
Hi there, As HotelRunner, we would like to thank you for leaving us this inspiring review; we truly appreciate your comment and feedback. We are glad to hear that the HotelRunner products and services are helping you run the business easily. We are continuously improving our PMS to meet our partner's needs. If you have any suggestions or questions, please feel free to contact us. Have a great day!
10

Satisfied Customer!

Owner from 5 to 9 room Bed & Breakfast & Inn in Sint Maartensvlotbrug (Netherlands)

Verified
15 months ago
HotelRunner products helped me to increase my sales and manage my online rates and availabilities very easily. The interface is modern and user-friendly. They also have a useful mobile application that makes my life easier managing my reservations outside of the hotel too.
Country Netherlands
Owner
X-Small Hotel
Fatih from HotelRunner replied
Hi there, It is so nice to hear that our platform helps you to increase your revenue and provides easier management. Customer experience and satisfaction are our key targets for us. We appreciate your positive comments and will continue to improve our platform continuously!
10

BEST CHANNEL MANAGER

Owner from 10 to 24 room City Center Hotel in Bakı (Azerbaijan)

Verified
15 months ago
HotelRunner provides great online solutions for hoteliers. We increased the number of online travel agencies we work thanks to HotelRunner's channel manager. We manage our rates and inventories easily through desktop or mobile devices. They provide support service even on weekends and very easy to get some help.
Country Azerbaijan
Owner
Small Hotel
Özge from HotelRunner replied
Thank you, Shafaat! It is so nice to hear that our platform makes your operations easier and more profitable. We put customer experience and satisfaction as our priority. We appreciate your gratitude, and will continue to always improve and get better!
10

A great experience

Hotel from 1 to 4 room Bed & Breakfast & Inn in Venezia (Italy)

Verified
2 years ago
Easy to use portal. It has many functions. Staff polite and willing to solve problems. They have a high response rate. Fast
Country Italy
Hotel
X-Small Hotel
10

easy to use

Hotel owner from 5 to 9 room Boutique in (Turkey)

Verified
2 years ago
I am very glad that I use the "hotel runner" account manager, since I can do all my transactions from a single site, it provides a fast and practical solution, I hope it will be even better with new updates and developments, I recommend it to everyone.
Country Turkey
Hotel owner
X-Small Hotel
10

Great tool

Owner and manager from 5 to 9 room Boutique in Fès (Morocco)

Verified
2 years ago
Userfriendly, efficient, and useful. It enabled me having more control on my hotel reservations and simplify its management. I highly recommend
Country Morocco
Owner and manager
X-Small Hotel
  • 1

Recommend empty

It looks like HotelRunner is not recommended by any hotels

Check out the top 10 most recommended HotelRunner alternatives

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Tourism in Cyprus depends heavily on tours and activities. Although some boutique hotels and vacation rentals have returned to business after the pandemic, tours have completely stopped. Therefore, Cyprus has been hit by the pandemic really badly. At this point, HotelRunner played a lifesaving role. During this period, we started digitizing our properties by bringing them together with HotelRunner's world-class technology and worldwide network. By joining many local and global sales channels via HotelRunner, hotels ranging from small hotels up to big resorts have built their online presence and begun to accept guests from all over the world

Question:

What differentiates this product or service from the competition?

Answer:

Their products and services give our partner properties the opportunity to meet their maximum potential by connecting to both local and global channels. This not only helps them capture guests from their local market but all over the world. Having the right channels is the key to worldwide distribution and HotelRunner offers this opportunity with its 150+ travel partners.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would advise each property to benefit HotelRunner’s channel manager product while also using the booking engine. This will not only help capture guests from different online platforms but will also enable hoteliers to get reservations directly from their website. Using both these features will maximize your opportunity for profits.

RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
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Burak Kula Sales Director @ Travelmax
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Christophe Bazille Managing Director @ Hospitality Web Services
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Burak Kula Sales Director @ Travelmax
RecommendationAvatar
Christophe Bazille Managing Director @ Hospitality Web Services
Are you a consultant or vendor that recommends HotelRunner? Leave a recommendation

Posts

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HotelRunner will showcase its all-in-one platform at ITB Berlin 2024

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HotelRunner Invites to Explore the Tomorrow of Hospitality Technology at The Phocuswright Conference

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HotelRunner participates in WTM London 2023

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6 months ago

HotelRunner is to exhibit at the Independent Hotel Show in London

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7 months ago

HotelRunner Acquires PayPad in a Strategic Move into On-Premise Sales Operations

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7 months ago

HotelRunner Has Been Recognized As A “Preferred Software Partner” By Airbnb Once Again

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8 months ago

HotelRunner and trivago Joined Forces to Amplify the Global Exposure of Accommodation Businesses

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9 months ago

HotelRunner Crowned Booking.com's Best Overall Performing Partner

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HotelRunner Introduces AI-Powered Review Center for Enhanced Reputation Management in the Travel and Hospitality Industry

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HotelRunner Announces its Participation in Arabian Travel Market 2023

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HotelRunner Introduces ‘Elite’: An Exclusive Path to Efficiency and Profitability

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HotelRunner Recognized as Preferred Connectivity Partner for 2023 by Expedia Group

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HotelRunner attends MarketHub Europe by Hotelbeds as Platinum Sponsor

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HotelRunner Recognized as a “Preferred Software Partner” by Airbnb

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HotelRunner launches ‘Autopilot’ ushering in a new era of data-driven smart automations in travel and hospitality

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HotelRunner joins ITB Berlin 2023: the world’s leading trade show

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Hospitality Technology Pioneer HotelRunner Snaps $6.5 Million Investment to Accelerate Global Growth

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HotelRunner joins FITUR Madrid, the first global exhibition of the year

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HotelRunner Launches ‘Insights’ to Help Hospitality Businesses Harness the Power of Intelligence

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1 year ago

HotelRunner Joins WTM London 2022, the Crossroads of the Travel Industry

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1 year ago

HotelRunner attends Hotel & Resort Innovation Expo London

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1 year ago

HotelRunner Joins Independent Hotel Show in London, Which Celebrates its 10th Anniversary, on October 4-5

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1 year ago

HotelRunner Expands its Operations in Morocco, Joining Forces with National Tourism Confederation (CNT) to Digitize the Travel Industry

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1 year ago

HotelRunner joins HITEC’s 50th anniversary in Orlando!

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1 year ago

Wix Relaunches its Solution for Hotels – Now Powered by HotelRunner, Providing a Comprehensive Platform Built for the Hospitality Industry

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1 year ago

HotelRunner is selected as Booking.com's Premier Connectivity Partner for 2022

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2 years ago

HotelRunner Recognized as Top Connectivity Provider Globally by Expedia Group for the Second Year in a Row

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2 years ago

5 Techniques to Collect More Feedback and Reviews from Your Guests

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HotelRunner Introduces the Sales-First, Unified Property Management System at no Additional Cost to Businesses

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HotelRunner Selected as "Best Overall Performing Provider" by Booking.com

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2 years ago

HotelRunner Recognized as Top Connectivity Provider by Expedia Group

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Support

Unverified

HotelRunner has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

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Response Time

2 days

Recommended

95%

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