HotelRunner HMS

4.9 (14 REVIEWS)

HT Score

0 out of 100

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HotelRunner HMS

Name: HotelRunner HMS
Rating: 4.9 (14 reviews)

4.9 (14 REVIEWS)

Unranked in Hotel Management Software

Maximize your hotel's revenue and streamline operations effortlessly

96% recommended by 121 hotels

HotelRunner has 0 reviews from United States so we’re unable to verify that they operate in your local market.

What is HotelRunner?

Founded in 2011 | Headquarters in United Kingdom | 60 employees

This description was generated by AI which analyzed the following sources to summarize a description of HotelRunner products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.

HotelRunner Reviews Analyzed: 0

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Verified expert recommendations

We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.

HotelRunner Expert Recommendations Analyzed: 0

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Description provided by HotelRunner

While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.

HotelRunner's Provided Description:

"Whether you are running an independent hotel, city hotel, or boutique hotel, our platform is built to simplify your daily operations while boosting your online presence, increasing bookings, and elevating guest satisfaction – all from a unified platform."

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HotelRunner HMS Alternatives

Not sure if HotelRunner is right for your hotel? Here are similar Hotel Management Software vendors that could be a good fit for your hotel:

Hotel Management System (HMS)

Features

Accounting & Finance

4/5 features

Multi-currency
Gift Vouchers
Direct billing
RevPaR & ADR Reports
Transactional Emails (booking, folios, etc)
Automated night audit
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Marketing & Ecommerce

4/5 features

Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Group Booking Engine
Website Development
Booking Engine
Channel Manager
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM

Administration & Configuration

4/5 features

Multi-lingual
Multi-currency
Centralized user & role management

Customer Management

4/5 features

Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest Feedback Management
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.

Front Office

4/5 features

Guest Feedback Management
Housekeeping module
Property Management System
Automated night audit
Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Calendar view
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Groups Management

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Guest Feedback Management
Gift Vouchers
Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service.
Transactional Emails (booking, folios, etc)
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.

Housekeeping

4/5 features

Housekeeping module
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Multi-currency
Gift Vouchers
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Direct billing
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing

Reservations Management

4/5 features

Rate Shopping Module
Property Management System
RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features.
Transactional Emails (booking, folios, etc)

Revenue Management

4/5 features

Rate Shopping Module
Revenue Management Module
Pricing Intelligence
Channel Manager
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Taxes & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Support & Training

4/5 features

Online 24/7 support

Food & Beverage

4/5 features

Point of Sale

Q4 '26 Hotel Management Software Survey Insights

Last updated: Q4 2026

Is HotelRunner a good fit for your hotel?

Rank

Hotel size

Popular alternatives

#1 of 37

Small

90% (793)

Cloudbeds

Cloudbeds is the top alternative to HotelRunner among small hotels on HotelTechReport. Reviewers highlight its strong PMS and customizable availability matrix, which helps manage occupancy and project rates effectively, making daily operations smoother.

Small

90% (793)

#1 of 37

Cloudbeds

Rank

Hotel type

Popular alternatives

#1 of 28

Airport/Conference Hotels

89% (255)

Cloudbeds

Cloudbeds is the top alternative to HotelRunner among small hotels on HotelTechReport. Its systems centralize operations, which simplifies daily tasks and reduces the likelihood of overbookings. Reviewers appreciate how everything is accessible in one dashboard, making it easier for staff to manage reservations and streamline communications with guests.

#1 of 31

Bed & Breakfast & Inns

98% (313)

ThinkReservations

ThinkReservations is the top alternative to HotelRunner among Bed and Breakfasts on HotelTechReport. Hoteliers highlight its "outstanding support" and the ability to send customized emails to guests, making the reservation process smooth and efficient. Many appreciate how the system integrates various aspects, from reservations to reporting, enhancing overall operational effectiveness.

#1 of 31

Boutique Hotels

91% (635)

Cloudbeds

Cloudbeds is the top alternative to HotelRunner among boutique hotels on HotelTechReport. What stands out for hoteliers is Cloudbeds' ability to centralize operations and integrate multiple core hotel systems into one platform, making daily management easier and reducing the chance of overbookings.

Airport/Conference Hotels

89% (255)

#1 of 28

Cloudbeds

Bed & Breakfast & Inns

98% (313)

#1 of 31

ThinkReservations

Boutique Hotels

91% (635)

#1 of 31

Cloudbeds

Rank

Region

Popular alternatives

#1 of 7

Middle East

100% (13)

Exely

Exely is the top alternative to HotelRunner among small hotels on HotelTechReport. Hoteliers appreciate Exely's channel management and booking tracking features, noting it has "greatly simplified our hotel operations" and enables more professional management.

Middle East

100% (13)

#1 of 7

Exely

Full 2026 Hotel Management Software Survey Findings

HotelRunner - Q4 '26 Hotel Management Software Survey Insights

By hotel size

HotelRunner is ranked #29 of 37 for Small in Hotel Management Software 6 reviews, 100% recommend Popular alternatives: Cloudbeds, Little Hotelier, ThinkReservations and 33 others

By hotel type

HotelRunner is ranked #25 of 28 for Airport/Conference Hotels in Hotel Management Software 6 reviews, 97% recommend Popular alternatives: Cloudbeds, Little Hotelier, ThinkReservations and 24 others

HotelRunner is a top Hotel Management Software pick among Conference on HotelTechReport, noted for its ability to automatically integrate reservations, allowing transactions to be completed through the portal without needing to enter online channels one by one. Hoteliers appreciate this efficiency in managing operations.

HotelRunner is ranked #28 of 31 for Bed & Breakfast & Inns in Hotel Management Software 7 reviews, 99% recommend Popular alternatives: ThinkReservations, Cloudbeds, Little Hotelier and 27 others

HotelRunner is a top Hotel Management Software pick among Bed-N-Breakfast on HotelTechReport, offering strong support in reservation and channel management that helps reduce workload during peak seasons, with users noting it's "very convenient to manage all channels from one place."

HotelRunner is ranked #24 of 31 for Boutique Hotels in Hotel Management Software 11 reviews, 88% recommend Popular alternatives: Cloudbeds, Little Hotelier, RoomRaccoon and 27 others

HotelRunner is a top Hotel Management Software pick among boutique hotels on HotelTechReport for its seamless integration with various channel managers and OTAs, allowing users to manage all reservations in one place. Hoteliers appreciate that this capability "makes everything quick and efficient," directly benefiting daily operations.

By region

HotelRunner is ranked #7 of 7 for Middle East in Hotel Management Software 7 reviews, 81% recommend Popular alternatives: Exely, SabeeApp, Cloudbeds and 3 others

HotelRunner is a top Hotel Management Software pick among mid-sized hotels in the Middle East on HotelTechReport, praised for its effective reservation and channel management that allows users to handle all bookings from one platform. Users appreciate the responsive support team that provides quick assistance when needed.

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Top Picks

Pricing

Reviews

4.8 avg

HotelRunner Reviews Summary

4.9

Excellent

14 reviews

Ease of Use

4.6/5

Customer Support

4.5/5

ROI

4.6/5

Implementation

4.6/5

Recommended for

115

Channel Managers Ranked #15 out of 148

Booking Engine Ranked #17 out of 151

Website Design Ranked #12 out of 52

Property Management Systems Ranked #53 out of 363

Hotel Management Software Ranked #31 out of 86

Rate Shopping Ranked #15 out of 36

Business Intelligence Ranked #26 out of 73

HotelRunner Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

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Compare HotelRunner to Top Alternatives

Compare

Cloudbeds

Hotel Management Software

4.6 (1576 REVIEWS)

The intelligent growth engine built to free hotelier ambition.

Compare

Little Hotelier

Hotel Management Software

4.6 (1908 REVIEWS)

The leading all-in-one software for small properties

Compare

Yanolja Cloud Solution

Hotel Management Software

4.8 (535 REVIEWS)

All-in-one Hotel Management System

View top HotelRunner alternatives

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HotelRunner Integrations

Company	Functionality
This integration hasn’t been verified by HotelRunner yet. Asksuite 98% recommended by 790 hotels	Hotel Chatbots
RoomPriceGenie 96% recommended by 694 hotels	Revenue Management Systems
IDeaS 93% recommended by 597 hotels	Revenue Management Systems
This integration hasn’t been verified by HotelRunner yet. MARA Solutions 97% recommended by 388 hotels
Pricepoint 96% recommended by 147 hotels	Revenue Management Systems
Planet 78% recommended by 131 hotels	Property Management Systems
This integration hasn’t been verified by HotelRunner yet. Lybra Tech 93% recommended by 29 hotels
Oracle Hospitality 92% recommended by 613 hotels	Property Management Systems
Hotelogix 97% recommended by 318 hotels	Property Management Systems
Smartness 96% recommended by 219 hotels	Revenue Management Systems

Browse all integrations (22)

Support

Unverified

HotelRunner has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates

2026

Learn more about the GCSC Certification

Request a Quote

Response Time

3 days

Recommended

96%

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HotelRunner HMS

What is HotelRunner?

Multi-currency

Gift Vouchers

Direct billing

RevPaR & ADR Reports

Transactional Emails (booking, folios, etc)

Automated night audit

Payment Requests

Native Email Marketing

Group Booking Engine

Website Development

Booking Engine

Channel Manager

Gift Vouchers

Transactional Emails (booking, folios, etc)

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Multi-lingual

Multi-currency

Centralized user & role management

Native Email Marketing

Guest Feedback Management

Gift Vouchers

Transactional Emails (booking, folios, etc)

Guest profiles

Centralized Messaging

Guest Feedback Management

Housekeeping module

Property Management System

Automated night audit

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Calendar view

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Guest Feedback Management

Gift Vouchers

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

Tablet/Kiosk Check-in

Housekeeping module

Automated Space Optimization

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Multi-currency

Gift Vouchers

Payment Requests

Direct billing

Automated reminders

Integrated Payment Terminal & Card Reader

Rate Shopping Module

Property Management System

RevPaR & ADR Reports

Gift Vouchers

Channel Manager

Integrated CRS

Drag-n-Drop Tapechart

Rate Management

Automated Space Optimization