eviivo Suite™ HMS vs. Preno HMS:
Which Is Right for You?

The Decision

Choosing between eviivo Suite™ HMS by eviivo and Preno HMS by Preno hinges on your hotel's unique needs and priorities. Both products aim to streamline operations, improve guest management, and boost revenue, but they differ significantly in features, user experience, support, and market presence. Your decision should consider which platform aligns best with your operational scale, segment, and regional focus.

eviivo, with its extensive feature set and larger user base, is generally better suited for independent and B&B hotels seeking a robust, multi-channel management system. Preno, being newer and more streamlined, appeals to hotels prioritizing simplicity, ease of use, and rapid onboarding.

Are you looking for a highly feature-rich solution or a straightforward, easy-to-adopt system? Let’s explore how they compare across key criteria.

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Is eviivo Suite™ or Preno HMS Better for Hotels?

Both eviivo and Preno aim to simplify hotel management, but eviivo’s extensive feature list and broader regional presence make it a comprehensive platform for diverse hotel types. Its integrated modules—such as revenue management, guest messaging, and digital registration—are designed to support large and complex properties, especially independent hotels and B&Bs.

Preno, with a focus on ease of use and rapid setup, offers a more straightforward experience tailored to smaller hotels, motels, and boutique properties. It simplifies daily operations through a clean interface and quick onboarding, but it doesn’t yet match eviivo’s depth of advanced features.

Given the differences, the choice boils down to whether you value a feature-heavy system or prefer a lean, easy-to-learn solution.

Preno vs eviivo: Which Should Your Hotel Choose?

If your hotel needs comprehensive channel management, multi-lingual support, and advanced revenue tools, eviivo is the better fit, especially if you operate in Europe, North America, or South America. Its extensive integrations (32 verified partners) and dedicated modules support larger independents and B&Bs aiming for growth and multi-channel distribution.

Conversely, if your hotel prioritizes simplicity, fast implementation, and cost-effective operations, Preno’s core strengths make it ideal for small hotels, motels, and boutique properties. Its intuitive interface and rapid onboarding support teams that want to minimize training time and maximize operational efficiency.

In short, choose eviivo if you need a feature-rich, multi-region system for complex operations; pick Preno if you want straightforward management with quick results and easy staff adoption.

Is eviivo Suite™ or Preno HMS Easier to Use?

eviivo scores 4.48/5 for ease of use, with many users praising its intuitive reservation and billing workflows, especially for independent hotels. However, some reviews indicate that its interface could benefit from a cleaner design, and support chat interactions sometimes lack clarity.

Preno, rated 4.86/5, consistently receives praise for its simple, user-friendly interface, with users noting that staff find it very easy to learn and operate. The onboarding process is smooth, and staff adoption is quick due to its minimal learning curve.

Edge: Preno.

Which Has Better Features: eviivo or Preno?

eviivo’s platform includes 27 shared features plus 27 exclusive capabilities, such as multi-currency support, revenue management modules, guest messaging, digital registration, and integrated payment terminals. It also offers a mobile app, task management, and ancillary revenue tracking, making it highly versatile.

Preno provides core hotel management functionalities, including reservations, billing, and channel management, plus two unique features: Point of Sale and GDPR compliance. While its feature set is narrower, it covers essential operational needs efficiently.

Edge: eviivo.

Which Has Better Customer Support: eviivo or Preno?

eviivo’s support is highly rated at 4.57/5, with users citing professionalism and quick assistance as key strengths. Notable praise mentions effective resolution of issues, though some reviews note inconsistent chat support quality.

Preno’s customer support scores 4.69/5, with many users emphasizing its responsiveness and ongoing support even after onboarding. Users appreciate the team’s willingness to incorporate feedback and improve the system.

Edge: Preno.

Which Has More Integrations: eviivo or Preno?

eviivo boasts 32 verified integrations, including major OTAs and specialized partners like Experience Hotel, Hotelchamp, and TripAdvisor. This extensive network helps maximize distribution and operational flexibility.

Preno has 17 verified partners, including Xero, Bookboost, and SiteMinder, with a focus on financial and channel integrations relevant to smaller hotels. Its integrations are solid but less extensive.

Edge: eviivo.

Which Do Hoteliers Rate Higher: eviivo or Preno?

eviivo’s overall rating is 1/5, but with 191 reviews—many from long-term users—its newer reviews in the last six months are limited, indicating some dissatisfaction amid its large user base. It excels in B&B, inn, and independent hotel segments, with some users praising its integration and operational efficiency.

Preno, with a 0/5 rating but only 58 reviews, is more recent and has no recent feedback, making it harder to gauge current satisfaction. However, users in boutique and motel segments highlight its user-friendliness and support.

Since recent reviews are scarce for Preno, eviivo's larger review count and recent feedback make it the more reliable indicator of current user satisfaction.

Edge: eviivo.

How Much Do eviivo and Preno Cost?

eviivo charges a $700 monthly base fee with no free tier or trial, making it a higher-cost option suited for larger properties or those requiring extensive features. Preno is priced at $600 per month, with no trial available, targeting smaller hotels or those seeking cost-effective management.

Pricing indicates both are premium solutions, but eviivo’s higher price reflects its broader feature set and regional reach.

What Type of Hotel Should Use eviivo?

• Hotels that operate independently or as B&Bs seeking multi-channel management.
• Properties with complex operations needing revenue management and guest feedback modules.
• Hotels in Europe, North America, or South America with an emphasis on integrations.
• Teams that want extensive customization and automation features.
• Not ideal if your hotel is small, local, or prefers a simple, quick-to-learn system.

What Type of Hotel Should Use Preno?

• Small hotels, motels, and boutique properties valuing ease of use.
• Teams that want a quick onboarding process with minimal training.
• Hotels looking for a streamlined booking and billing system.
• Properties in regions where Preno has a stronger presence, such as New Zealand and North America.
• Not ideal if you need advanced revenue management, multi-language support, or extensive integrations.

eviivo vs Preno: The Bottom Line for Hotels

eviivo’s core advantage is its broad feature set, extensive integrations, and regional presence, making it suitable for larger, independent, or multi-channel hotels. Its robust modules support complex operations and growth strategies, although it comes with a higher price tag.

Preno’s simplicity and ease of use make it perfect for small, boutique, or budget hotels that prioritize quick onboarding and straightforward management. Its focus on core functionalities with reliable support offers a clear path to operational efficiency.

If your hotel needs advanced features, multi-region support, and extensive integrations, eviivo is the better choice. For smaller properties seeking simplicity and fast setup, Preno provides a highly effective, user-friendly alternative.