eviivo Suite™ HMS vs. Preno HMS:
Which Is Right for You?

Is eviivo Suite™ HMS or Preno HMS Better for Hotels?

eviivo Suite™ HMS and Preno HMS both target independent hotels, but they diverge sharply in scope and complexity. eviivo Suite™ serves small to medium-sized independent accommodations with multi-property capabilities, extensive automation, and revenue management tools. Preno HMS is built for smaller independents, especially motels and boutique hotels, favoring simplicity and fast staff adoption over expansive features.

Both solve core PMS problems: centralizing reservations, channel management, and front-desk operations, but eviivo emphasizes direct booking growth and automation, while Preno focuses on cost-effective, straightforward daily management and Xero accounting integration.

eviivo Suite™ HMS vs Preno HMS: Which Should Your Hotel Choose?

If you run a 30-room boutique or multiple-property independent hotel in Europe or North America, eviivo Suite’s 245 reviews and 4.8 overall rating, combined with features like dynamic pricing, guest messaging, and mobile apps, make it suitable for operations seeking automation and growth tools. Its 27 unique features including multi-currency and guest apps support diverse guest profiles and revenue management.

If you manage a 10-20 room motel, pub with rooms, or small boutique hotel in Australia or New Zealand, Preno HMS’s 92 reviews with a 4.8 overall rating, and higher ease-of-use (4.8 vs 4.5) and support scores (4.8 vs 4.5), plus strong Xero integration, favor streamlined operations and reduced admin complexity. Preno’s simpler interface suits teams prioritizing fast onboarding over advanced pricing or guest engagement tools.

Data for very large hotels or branded chains is limited for both; neither targets large-scale enterprise needs directly. Review volume and recent ratings suggest eviivo’s ratings are stable with 30 recent reviews at 4.4, while Preno’s 11 recent reviews rate slightly higher at 4.6 but with lower volume.

Is eviivo Suite™ HMS or Preno HMS Easier to Use?

Preno HMS leads ease of use with a 4.8 rating versus eviivo’s 4.5, supported by onboarding ratings of 4.6 compared to 4.4. Reviewers highlight Preno’s simple, intuitive interface that new staff grasp in hours, reducing training overhead. One Preno reviewer noted that team members from other systems quickly adapted due to its straightforward workflows.

eviivo users praise its intuitive navigation and fast desk training but some mention a learning curve around its more complex features like rate management and guest messaging. The broader feature set makes eviivo less immediately simple but powerful once mastered.

The onboarding experience is consistently described as more supportive and quicker for Preno, with multiple reviews citing responsive, real-person support during setup. eviivo’s onboarding is effective but can vary by region and property size.

Edge: Preno.

Which Has Better Features: eviivo Suite™ HMS or Preno HMS?

eviivo Suite™ HMS offers 27 unique hotel-specific features beyond the 27 shared with Preno. These include multi-currency and multi-lingual support, crucial for international properties; a comprehensive revenue management module and rate shopping tools that dynamically adjust pricing; and guest communication features such as SMS messaging and centralized messaging that streamline front desk workflows and improve guest engagement. eviivo also supports tablet/kiosk check-in, digital registration, and a mobile app for housekeeping and shift planning, enhancing operational efficiency across departments.

Preno HMS has only 2 unique features: a point of sale system and GDPR compliance. While POS integration is important for properties with food and beverage outlets, it lacks the advanced revenue management, guest feedback, and multi-channel communication tools that eviivo provides. Preno’s GDPR compliance is critical for European properties but less distinctive globally.

The operational impact is significant: eviivo’s automation and guest messaging reduce manual tasks for front desk and housekeeping teams, while Preno’s simpler feature set limits management to core booking and billing functions.

Edge: eviivo Suite™ HMS.

Which Has Better Customer Support: eviivo Suite™ HMS or Preno HMS?

Preno HMS leads customer support with a 4.8 rating versus eviivo’s 4.5, and onboarding scores favor Preno similarly. Preno reviewers repeatedly praise fast, reliable, and helpful support, describing it as “second to none” and highlighting real-person availability that eases transition and daily issues.

eviivo users report mostly positive support experiences, emphasizing knowledgeable and friendly staff during onboarding and problem resolution. However, some mention inconsistent response times and difficulty reaching agents, particularly during forced system migrations that caused service interruptions.

Recent review trends indicate Preno’s support remains consistently responsive, while eviivo’s support quality varies more by customer and region.

Edge: Preno.

Which Has More Integrations: eviivo Suite™ HMS or Preno HMS?

eviivo Suite™ HMS connects with 35 verified partners, more than double Preno’s 17. Shared partners include RoomPriceGenie for dynamic pricing. eviivo integrates with major OTAs and platforms like Tripadvisor, D-Edge, Hotelchamp, and eRevMax, supporting broad distribution and marketing channels essential for properties targeting global direct and OTA bookings.

Preno focuses on accounting and channel partners like Xero, Lightspeed, STAAH, and SiteMinder, aligning with hotels prioritizing financial integration and straightforward channel management. Preno’s narrower integration footprint reflects its emphasis on core operational simplicity.

For hotels leveraging multiple OTAs for international reach, eviivo’s broader partner ecosystem offers stronger connectivity and distribution. Those focusing on streamlined financial workflows with Xero benefit from Preno’s native integration.

Edge: eviivo Suite™ HMS.

Which Do Hoteliers Rate Higher: eviivo Suite™ HMS or Preno HMS?

Both products have an identical overall rating of 4.8/5, but eviivo has 245 total reviews versus Preno’s 92, lending more confidence to eviivo’s rating robustness. Recent reviews show Preno rated 4.6 across 11 in the last six months, slightly higher than eviivo’s 4.4 across 30, indicating Preno’s current product is viewed favorably despite fewer recent reviews.

By segment, eviivo excels with Bed & Breakfasts & Inns (4.7/5, 133 reviews) and Boutique Hotels (4.8/5, 53 reviews), while Preno performs well in Motels (4.8/5, 27 reviews) and Boutique Hotels (4.7/5, 35 reviews). For small motels and limited-service properties, Preno’s higher ease-of-use and support ratings reflect strong user satisfaction.

eviivo also scores well across more luxury and extended-stay segments, reflecting its wider feature set. Preno’s review count is thinner in these segments, limiting confidence there.

Edge: Even.

How Much Do eviivo Suite™ HMS and Preno HMS Cost?

eviivo Suite™ HMS has a base price of $700 with no published per-room or flat monthly fees and no implementation fee. Preno HMS’s base price is $400, also with no per-room or flat monthly fees and no implementation fee. Preno offers a 30-day trial; eviivo does not.

Pricing transparency is similar, but Preno’s lower base price and free trial reduce upfront risk and cost, appealing to smaller properties. eviivo’s pricing likely reflects its richer feature set and broader integration.

What Type of Hotel Should Use eviivo Suite™ HMS?

• Hotels that operate multiple properties or larger boutique hotels needing centralized management and guest communication.
• Teams requiring advanced revenue management tools like dynamic pricing and rate shopping modules.
• Properties with international guests benefiting from multi-currency and multi-lingual support.
• Hotels aiming to increase direct bookings via integrated CRS and SEO-optimized booking engines.
• Teams that want mobile and housekeeping apps to streamline operations beyond the front desk.

Not ideal if:

• You run a very small property or motel with limited tech resources and need a simpler system.
• Your team prioritizes the lowest possible software cost and fastest onboarding.
• You require extensive customization of UI or invoice formats beyond eviivo’s templates.

What Type of Hotel Should Use Preno HMS?

• Small motels, pubs with rooms, and boutique hotels with 10-20 rooms seeking a simple, easy-to-learn PMS.
• Hotels prioritizing native Xero integration for streamlined accounting workflows.
• Teams that want responsive, real-person customer support and fast onboarding.
• Properties that do not require advanced revenue management or guest-facing automation.
• Operators looking to reduce software costs without sacrificing core booking and billing functionality.

Not ideal if:

• You need multi-property management or advanced channel distribution tools.
• Revenue management modules and dynamic pricing are important.
• You want a mobile app for housekeeping or guest communication beyond the front desk.
• Your hotel operates internationally with multiple currencies or languages.

eviivo Suite™ HMS vs Preno HMS: The Bottom Line for Hotels

eviivo Suite™ HMS offers a comprehensive PMS for independent hotels that want more than booking management: advanced revenue controls, guest engagement, and multi-property capabilities. Preno HMS delivers a lean, easy-to-use system optimized for small motels and boutique hotels valuing simplicity, cost control, and fast onboarding.

Choose eviivo if your property requires revenue management tools, guest messaging across multiple channels, and mobile apps for housekeeping and front desk staff. Its 27 unique features and 35 integrations support growth and operational efficiency in diverse markets. Choose Preno if cost, ease of use, and native Xero integration are your top priorities, especially if you run a small motel or boutique hotel under 20 rooms in Australia or New Zealand.

The decision hinges on scale, operational complexity, and the value placed on advanced automation versus simplicity. eviivo’s larger review base and broader feature set give it an edge for multi-functional PMS needs. Preno’s superior ease of use and support ratings reflect its fit as a straightforward, cost-effective solution for smaller independent hotels.