Cloudbeds HMS vs. Stayntouch HMS:
Which Is Right for You?

The Decision

Choosing between Cloudbeds HMS and Stayntouch HMS hinges on your hotel's needs for integration, user experience, and support. Both systems aim to streamline operations, but Cloudbeds boasts a significantly larger, more recent review base, making it the more proven solution for today’s hoteliers. Does your property require a comprehensive, highly-rated platform with extensive features and community trust? Or do you prefer a smaller, equally capable system with a focus on mobility?

Is Cloudbeds or Stayntouch Better for Hotels?

Cloudbeds and Stayntouch both address the core hotel management challenge: consolidating reservations, operations, and distribution into one platform. Cloudbeds, with over 1,255 reviews and a 4.62/5 overall rating, demonstrates a broad, active user community that provides current insights into its strengths and weaknesses. Stayntouch, with no reviews or ratings, lacks the recent, real-world feedback that informs hoteliers' confidence. Are you comfortable choosing a system without recent user validation?

Cloudbeds offers detailed features like revenue management, extensive integration options, and multi-language support, which are absent in Stayntouch's minimal feature list. While Stayntouch claims to connect reservations and operations through its mobile PMS, Cloudbeds's 90+ unique features and 199 verified integrations provide a more comprehensive solution. Given the recent, extensive reviews, Cloudbeds clearly has the edge in proven performance.

Cloudbeds vs Stayntouch: Which Should Your Hotel Choose?

If your hotel needs a robust, scalable platform with a proven track record, go with Cloudbeds. It suits properties of all sizes, especially those seeking strong revenue tools, automation, and a large support community. If your hotel is smaller or primarily focused on mobile operations, Stayntouch could be a consideration—though its lack of recent reviews makes confidence harder to establish. For hotels prioritizing reliability and community-tested features, Cloudbeds is the safer, more certain choice.

Is Cloudbeds or Stayntouch Easier to Use?

Cloudbeds’s UI scores a 4.58/5, with reviews highlighting its intuitive navigation and quick staff onboarding, often praising how quickly teams adopt it. Conversely, Stayntouch has no available ratings or recent user feedback, making it impossible to assess ease of use confidently. Based on available data, Cloudbeds's established reputation for user-friendliness gives it the edge.

Edge: Cloudbeds.

Which Has Better Features: Cloudbeds or Stayntouch?

Cloudbeds offers 90+ features, including PMS connectivity, analytics dashboards, revenue management, online check-in, automated reporting, multi-currency support, and more—many of which are absent in Stayntouch. Stayntouch's core offerings focus on reservations, front desk, and housekeeping, but lack the depth and variety found in Cloudbeds. The comprehensive feature set makes Cloudbeds the clear leader.

Edge: Cloudbeds.

Which Has Better Customer Support: Cloudbeds or Stayntouch?

Cloudbeds’s support ratings are 4.38/5, with reviews emphasizing friendly, knowledgeable, and responsive service—especially during onboarding. Stayntouch offers no recent reviews or ratings, leaving hotel teams uncertain about its support quality. Cloudbeds’s well-documented support reputation makes it the safer choice for hotels needing reliable assistance.

Edge: Cloudbeds.

Which Has More Integrations: Cloudbeds or Stayntouch?

Both systems list 199 verified partners, including shared integrations with major brands like HiJiffy and GuestRevu. Cloudbeds’s larger, more established ecosystem includes key integrations like Trevo, HotelTime, and Umi Digital, plus many unique partners. Stayntouch’s integrations are fewer and less documented, limiting options for connecting external systems. Cloudbeds’s extensive partner network provides more flexibility and scalability.

Edge: Cloudbeds.

Which Do Hoteliers Rate Higher: Cloudbeds or Stayntouch?

Cloudbeds’s recent reviews showcase a 4.62/5 overall score with 66 reviews in the last 6 months, reflecting high user satisfaction. Stayntouch has no reviews or ratings, so we cannot assess user sentiment. Given the recent, detailed feedback, Cloudbeds is clearly favored by hoteliers.

Edge: Cloudbeds.

How Much Do Cloudbeds and Stayntouch Cost?

Cloudbeds charges a base price of $500 per month, with no free trial or implementation fees. Stayntouch’s pricing is unavailable, which limits direct comparison. Given Cloudbeds’s transparent pricing and proven value, it offers a clearer financial picture for decision-making.

What Type of Hotel Should Use Cloudbeds?

• Hotels seeking a proven, scalable PMS with extensive integrations, automation, and support.
• Properties that value a large user community and ongoing innovation.
• Hotels aiming to reduce manual work and improve guest experiences through automation.
• Boutique hotels, hostels, resorts, and chain properties alike.
• Not ideal if your hotel requires highly specialized, niche features not covered in Cloudbeds’s extensive list.

Not ideal if your hotel primarily relies on legacy systems or if you need a very specific, niche solution that Cloudbeds does not address.

What Type of Hotel Should Use Stayntouch?

• Small to mid-sized hotels that prioritize mobility and modern, cloud-based solutions.
• Properties looking for a simple, one-platform approach to reservations, front desk, and housekeeping.
• Hotels with a focus on direct bookings through integrated website widgets.
• Properties that prefer a less feature-heavy, more streamlined solution.
• Not ideal if your hotel needs extensive integrations, advanced revenue management, or detailed reporting—areas where Cloudbeds excels.

Cloudbeds vs Stayntouch: The Bottom Line for Hotels

Cloudbeds stands out as the more established, feature-rich, and reviewed platform, making it the safer choice for most hoteliers today. Its large, recent review base and ongoing innovation demonstrate its ability to meet evolving hotel needs effectively.

Choose Cloudbeds if your hotel values proven performance, extensive features, and a large support community. It is especially suitable for properties seeking to grow, automate, and integrate complex operations.

Opt for Stayntouch only if your hotel is smaller, needs a lightweight mobile PMS, and is comfortable with limited, unverified support and fewer features—though the lack of recent reviews makes this a riskier buy.

In conclusion, for the vast majority of hotels, Cloudbeds offers a more confident, comprehensive, and validated solution that aligns with your operational and growth ambitions.