Cloudbeds HMS vs. Stayntouch HMS:
Which Is Right for You?

Name: Stayntouch HMS
Rating: 0.0 (0 reviews)

Updated August 15, 2026 · 1,443 verified reviews analyzed

Cloudbeds

Visit Website

4.6 (1,443 reviews) · 200 integrations

Stayntouch

Visit Profile

0.0 (0 reviews) · 199 integrations

TLDR

We analyzed 1,443 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:

Cloudbeds shines in ease of use and customer support — especially for brand properties (4.5/5) , with exclusive features like Mobile optimized/responsive and Revenue management module.

Stayntouch shines .

See the full breakdown below ↓

How Does Cloudbeds HMS Compare to Stayntouch HMS?

Side-by-side ratings based on 1,443 verified hotelier reviews on HTR.

	Cloudbeds	Stayntouch
HTScore	100	0
Likelihood to Recommend	91%	0%
Ease of Use	4.6/5	0.0/5
Customer Support	4.4/5	0.0/5
Value for Money	4.3/5	0.0/5

Starting Price	From $500/mo	Contact sales
Verified Reviews	1,443	0

What Are the Pros and Cons of Cloudbeds HMS vs Stayntouch HMS?

After analyzing 1,443 verified reviews, Cloudbeds users most value its ease of use and staff adoption, reservations and booking flexibility, customer support and onboarding assistance, while Stayntouch users highlight . Click any theme to see what reviewers say.

Cloudbeds	Stayntouch
Pros
+ Ease of use and staff adoption ▾ A major theme is that Cloudbeds is intuitive, easy to learn, and simple for staff with limited PMS experience to adopt quickly. Reviewers consistently link this usability to faster onboarding, less training time, and smoother daily operations for front desk teams.
+ Reservations and booking flexibility ▾ Reviewers often praise how quickly they can create, change, and manage reservations, including check-ins, cancellations, room moves, and room blocks. However, several also want more flexible handling of split stays, non-consecutive dates, second guests, and safer drag-and-drop editing to avoid accidental changes.
+ Customer support and onboarding assistance ▾ Support quality is frequently mentioned, often positively when users reach a knowledgeable person quickly or receive help during onboarding. Negative comments focus on slow responses, ticket-based delays, and frustration when users cannot reach a live agent or get clear solutions fast enough.
+ Channel management and OTA synchronization ▾ Users frequently say Cloudbeds keeps inventory, rates, and bookings synced across OTAs in real time, which reduces manual updates and overbooking risk. Reviewers value having distribution managed in one place, though a few note transparency and notification gaps when OTA changes do not transfer cleanly.
Cons
− Reporting and analytics ▾ Reporting is a core value driver, with users citing fast access to occupancy, revenue, housekeeping, financial, and management reports that support decision-making. At the same time, many want more customizable, granular, and accurate reporting, especially for accounting, taxes, upsells, and multi-property analysis.
− Performance, stability, and bugs ▾ Reviewers repeatedly mention that Cloudbeds is generally stable and reliable, but some still experience slow loading, occasional crashes, glitches, or behavior that can interrupt work. The most common concerns involve sluggish pages, duplicate profiles, freezing mobile features, and accidental changes caused by interface behavior.
− Guest communications and CRM ▾ Cloudbeds is valued for storing guest data, tracking profiles, and supporting communication workflows that help personalize service and reduce time spent searching for information. Some reviewers want stronger messaging tools, faster response channels, and better follow-up options such as WhatsApp or deeper guest-feedback integration.

Cloudbeds vs Stayntouch: Rankings by Hotel Segment

How each product ranks among Hotel Management Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.

By Hotel Size

Segment	Cloudbeds	Stayntouch
Small (10-24 rooms) ▾	#2 675 reviews	—
Cloudbeds Small hotels say that Cloudbeds's Hotel Management Software is rated highly in verified HotelTechReport reviews for its intuitive interface, ease of use, and effective integration with multiple OTAs, crucial for managing reservations and increasing bookings efficiently. Stayntouch No segment summary available.
Mid-Size (25-74 rooms) ▾	#1 235 reviews	—
Cloudbeds Mid-sized hotels say that Cloudbeds's Hotel Management Software effectively simplifies operations, integrates well with OTAs, and provides a user-friendly platform, according to verified HotelTechReport reviews. Recurring strengths cited include the ability to centralize operations, ease of use, and robust integration capabilities. Stayntouch No segment summary available.
Large (75-199 rooms) ▾	#1 51 reviews	—
Cloudbeds Large hotels say that Cloudbeds' Hotel Management Software is highly rated based on verified HotelTechReport reviews for its seamless integration with booking platforms, intuitive user interface, and effective support. These strengths consistently enhance operational efficiency and streamline guest management processes for Large establishments. Stayntouch No segment summary available.
X-Large (200+ rooms) ▾	#4 5 reviews	—
Cloudbeds X Large hotels say that Cloudbeds' Hotel Management Software ranks highly based on verified HotelTechReport reviews, highlighting its intuitive interface, robust support team, and comprehensive reporting features. These strengths align with the operational needs of X Large hotels, enhancing efficiency and decision-making. Stayntouch No segment summary available.

By Property Type

Segment	Cloudbeds	Stayntouch
Boutique ▾	#1 546 reviews	—
Cloudbeds Boutique hotels say that Cloudbeds' Hotel Management Software simplifies operations with its intuitive interface and robust channel management capabilities, bolstered by seamless OTA integrations and efficient tools for managing bookings and payments, as highlighted in verified HotelTechReport reviews. Stayntouch No segment summary available.
Luxury ▾	#3 245 reviews	—
Cloudbeds Luxury hotels say that Cloudbeds' Hotel Management Software ranks highly in verified HotelTechReport reviews for its intuitive interface, efficient reservation management, and seamless integration with payment gateways. These strengths streamline operations and offer ease of use, essential for Luxury hotel settings. Stayntouch No segment summary available.
Branded / Chain ▾	#2 145 reviews	—
Cloudbeds Branded hotels say that Cloudbeds's Hotel Management Software, according to verified HotelTechReport reviews, efficiently integrates OTA channels, enhances reservation management, and offers a user-friendly interface. These strengths are crucial for Branded properties seeking streamlined operations and better organizational efficiency. Stayntouch No segment summary available.
Extended Stay ▾	#2 96 reviews	—
Cloudbeds Extended-Stay-Serviced-Apartments hotels say that Cloudbeds' Hotel Management Software ranks highly for its ease of use, comprehensive channel management, and effective reservation handling, according to verified HotelTechReport reviews. Additionally, strong customer support and intuitive self-management capabilities are frequently highlighted strengths. Stayntouch No segment summary available.

By Region

Segment	Cloudbeds	Stayntouch
North America ▾	#2 532 reviews	—
Cloudbeds Na hotels say that Cloudbeds's Hotel Management Software ranks highly in verified HotelTechReport reviews due to its ease of use, seamless integration with distribution channels, and efficient customer support. Na properties appreciate Cloudbeds' capability to streamline room management and enhance overall operational efficiency. Stayntouch No segment summary available.
Europe ▾	#4 166 reviews	—
Cloudbeds Europe hotels say that Cloudbeds' Hotel Management Software ranks highly due to the ease of use, seamless integration with multiple channels, and reliable support, as per verified HotelTechReport reviews. It effectively consolidates operations, minimizing manual tasks and reducing overbooking concerns. Stayntouch No segment summary available.
Asia Pacific ▾	#3 201 reviews	—
Cloudbeds Ap hotels say that Cloudbeds' Hotel Management Software excels due to its intuitive interface and seamless channel management, as noted in verified HotelTechReport reviews. The software also significantly saves training time while efficiently managing reservations, enhancing productivity and user satisfaction across Ap hotels. Stayntouch No segment summary available.
Middle East ▾	#3 13 reviews	—
Cloudbeds Me hotels say that Cloudbeds' Hotel Management Software is highly rated in verified HotelTechReport reviews for its user-friendly interface, extensive integration capabilities, and strong support services. These features are particularly important to Me hotels, enhancing operational efficiency and guest service experience. Stayntouch No segment summary available.

How Much Do Cloudbeds HMS and Stayntouch HMS Cost?

Hotel Management Software pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.

	Cloudbeds	Stayntouch
Starting Price	From $500/mo	—

Feature Comparison: Cloudbeds HMS vs Stayntouch HMS

These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.

Feature	Cloudbeds	Stayntouch
▾ Accounting & Finance	86%	0%
Multi-currency
Gift Vouchers
Direct billing
RevPaR & ADR Reports
Transactional Emails (booking, folios, etc)
Automated night audit
Payment Requests
▾ Marketing & Ecommerce	64%	0%
Native Email Marketing
Group Booking Engine
Website Development
Booking Engine
Channel Manager
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest Communication (SMS Messaging)
Native Email Marketing
Guest profiles
Guest CRM
▾ Administration & Configuration	100%	0%
Multi-lingual
Multi-currency
Centralized user & role management
▾ Customer Management	67%	0%
Native Email Marketing
Guest Feedback Management
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest profiles
Centralized Messaging
▾ Front Office	86%	0%
Guest Feedback Management
Housekeeping module
Property Management System
Automated night audit
Mobile Device Notes & Tasks (Voice-to-Text)
Mobile App
Calendar view
Task Management
Automated reminders
Guest profiles
Tablet/Kiosk Check-in
Payment Requests
Centralized Messaging
Automated Space Optimization
▾ Groups Management	100%	0%
Group functionality
Automated Space Optimization
▾ Guest Experience	60%	0%
Guest Feedback Management
Gift Vouchers
Integrated ID & Passport Scanner
Digital Registration
Guest App
Online Check-in
Online Checkout
Guest Messaging
Transactional Emails (booking, folios, etc)
Tablet/Kiosk Check-in
▾ Housekeeping	89%	0%
Housekeeping module
Automated Space Optimization
Housekeeping Mobile App
Real-Time Status Updates
Automated Assignments
Real Time Reporting
Shift Planning
Employee Messaging
Online Checkout
▾ Payments	84%	0%
Multi-currency
Gift Vouchers
Payment Requests
Direct billing
Automated reminders
Integrated Payment Terminal & Card Reader
▾ Reservations Management	84%	0%
Rate Shopping Module
Property Management System
RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart
Rate Management
Automated Space Optimization
Automated Assignments
Rules Based Room Assignments
Transactional Emails (booking, folios, etc)
▾ Revenue Management	88%	0%
Rate Shopping Module
Revenue Management Module
Pricing Intelligence
Channel Manager
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Base Pricing
▾ Taxes & Compliance	100%	0%
PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration
▾ Support & Training	100%	0%
Online 24/7 support
▾ Food & Beverage	0%	0%
Point of Sale
▾ Other	100%	0%
Unlimited Channels (no additional cost)

Real-World Results: Cloudbeds vs Stayntouch by Business Goal

We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.

Increase Revenue & Reduce Costs

Himmapana Villas Mid-Size

+ Growth in direct bookings: the combination of a strong social media presence and an effective online booking and payment system has led to a significant increase in direct bookings.

+ Operational efficiency: the adoption of a simple yet effective hotel management system has streamlined day-to-day operations, efficiently handling over 2,000 bookings annually, including special guest requests.

+ Remote management flexibility: the use of a cloud-based platform allows for the convenient remote management of the property, enabling operations to be handled effectively both on-site and during travel.

"I have not worked with a company that has such good customer service as Cloudbeds has. It's miles ahead."

Thomas K. Petersen

Managing Partner

Stayntouch

No published case study for this goal yet.

Increase Operational Efficiency

Flor Parks Small

+ 17% increase in online reviews

+ 11% of monthly bookings from Google Free Listings

+ Fully integrated booking engine & channel manager

"The biggest benefit of Cloudbeds' platform is its flexibility. I can access reporting online from anywhere. Everything is smoother with Cloudbeds."

Victor Menor

Operations Manager

Stayntouch

No published case study for this goal yet.

Improve Guest Experience

The Pad Silverthorne Small

+ 60% direct bookings in year one

+ 95% guest rating with 1000+ reviews

+ High OTA click-through rates, with lower cancellation rates

"Cloudbeds is like if Apple made a property management system. The ease of use is super simple and straightforward for guests and our staff. It’s very intuitive and just makes sense..."

Kevin Bowen

Director of Operations

Stayntouch

No published case study for this goal yet.

Cloudbeds vs Stayntouch: The Bottom Line

Cloudbeds

4.6/5 from 1,443 reviews

What hoteliers love

Ease of use and staff adoption 91% positive

A major theme is that Cloudbeds is intuitive, easy to learn, and simple for staff with limited PMS experience to adopt quickly. Reviewers consistently... A major theme is that Cloudbeds is intuitive, easy to learn, and simple for staff with limited PMS experience to adopt quickly. Reviewers consistently link this usability to faster onboarding, less training time, and smoother daily operations for front desk teams.

Reservations and booking flexibility 68% positive

Reviewers often praise how quickly they can create, change, and manage reservations, including check-ins, cancellations, room moves, and room blocks.... Reviewers often praise how quickly they can create, change, and manage reservations, including check-ins, cancellations, room moves, and room blocks. However, several also want more flexible handling of split stays, non-consecutive dates, second guests, and safer drag-and-drop editing to avoid accidental changes.

Customer support and onboarding assistance 64% positive

Support quality is frequently mentioned, often positively when users reach a knowledgeable person quickly or receive help during onboarding. Negative... Support quality is frequently mentioned, often positively when users reach a knowledgeable person quickly or receive help during onboarding. Negative comments focus on slow responses, ticket-based delays, and frustration when users cannot reach a live agent or get clear solutions fast enough.

Where hoteliers push back

Reporting and analytics 43% negative

Reporting is a core value driver, with users citing fast access to occupancy, revenue, housekeeping, financial, and management reports that support de... Reporting is a core value driver, with users citing fast access to occupancy, revenue, housekeeping, financial, and management reports that support decision-making. At the same time, many want more customizable, granular, and accurate reporting, especially for accounting, taxes, upsells, and multi-property analysis.

Performance, stability, and bugs 69% negative

Reviewers repeatedly mention that Cloudbeds is generally stable and reliable, but some still experience slow loading, occasional crashes, glitches, or... Reviewers repeatedly mention that Cloudbeds is generally stable and reliable, but some still experience slow loading, occasional crashes, glitches, or behavior that can interrupt work. The most common concerns involve sluggish pages, duplicate profiles, freezing mobile features, and accidental changes caused by interface behavior.

Unique capabilities

PMS connectivity Analytics dashboard Inventory Management 2-way real time integrations Centralized user & role management

4.6/5 ease of use 4.4/5 support 200 integrations

Visit Website

Stayntouch

0.0/5 from 0 reviews

0.0/5 ease of use 0.0/5 support 199 integrations

Visit Profile

Where the ratings diverge most

Overall Rating Cloudbeds 4.6 vs 0.0 (+4.6)

Ease of Use Cloudbeds 4.6 vs 0.0 (+4.6)

Customer Support Cloudbeds 4.4 vs 0.0 (+4.4)

Value for Money Cloudbeds 4.3 vs 0.0 (+4.3)

Onboarding Cloudbeds 4.4 vs 0.0 (+4.4)

Frequently Asked Questions About Cloudbeds HMS vs Stayntouch HMS

Can Cloudbeds HMS replace Stayntouch HMS?

It depends on your requirements. Cloudbeds HMS and Stayntouch HMS share many core Hotel Management Software features, but each has unique capabilities. Cloudbeds HMS offers 200 verified integration partners, while Stayntouch HMS offers 199. Review the feature comparison above to see where they differ before switching.

Which is better for small or independent hotels?

Small hotels should prioritize ease of use and fast onboarding. Cloudbeds HMS leads in ease of use at 4.6/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.

Do Cloudbeds HMS or Stayntouch HMS offer a free plan?

Cloudbeds HMS: No. Stayntouch HMS: No. Neither product currently offers a free tier. Most Hotel Management Software vendors offer demos or trials — request one from each to evaluate before committing.

How Does HTR Evaluate and Rank Cloudbeds HMS and Stayntouch HMS?

The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Cloudbeds has an HT Score of 100 and Stayntouch has 0. Here is how the score is calculated.

Criteria Group	Weight	What It Measures
Customer Ratings & Reviews		How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias.
Partner Ecosystem		How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack.
Customer Centricity		How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features.
Reach, Staying Power & Resources		How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity.

Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →