Stayntouch HMS

4.9 (14 REVIEWS)

HT Score

0 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Work For Stayntouch? Claim Profile

Write a review

Stayntouch HMS

Name: Stayntouch HMS
Rating: 4.9 (14 reviews)

4.9 (14 REVIEWS)

Unranked in Hotel Management Software

One connected platform to run, sell, and grow your hotel.

94% recommended by 275 hotels

More than 50% of Stayntouch’s reviews come from United States.

What is Stayntouch?

Founded in 2012 | Headquarters in 7 (United States) | 131 employees

This description was generated by AI which analyzed the following sources to summarize a description of Stayntouch products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.

Stayntouch Reviews Analyzed: 0

Read reviews

Verified expert recommendations

We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.

Stayntouch Expert Recommendations Analyzed: 0

Read expert recommendations

Description provided by Stayntouch

While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.

Stayntouch's Provided Description:

"Stayntouch is a cloud-based hotel management system designed to help hotels run both their commercial and operational workflows from a more connected technology stack. At the center of the platform is its mobile PMS, which brings together reservations, front desk operations, housekeeping, guest profiles, rates, payments, reporting, and multi-property management, while integrated tools for direct booking and distribution help hotels manage more of the guest journey within the same ecosystem. Hotels can drive commission-free reservations through a mobile-optimized booking engine, keep rates and inventory synchronized across direct and third-party channels with integrated channel management, and connect the booking experience directly to their hotel website through customizable booking pages and widgets. By linking these capabilities with self-service check-in, kiosks, payments, guest-facing workflows, open APIs, and a broad hospitality integration marketplace, Stayntouch gives hotels a flexible foundation for managing everything from online discovery and booking through arrival, stay, and departure. The result is an all-in-one HMS approach that can reduce dependence on disconnected systems, automate repetitive work, improve data consistency across teams and channels, and give hotel staff more freedom to focus on the guest experience."

FAQs

Why can’t vendors write their own descriptions?

How does this work and how often does it get updated?

How can I report an inaccuracy?

Stayntouch HMS Alternatives

Not sure if Stayntouch is right for your hotel? Here are similar Hotel Management Software vendors that could be a good fit for your hotel:

Features

Accounting & Finance

4/5 features

Multi-currency
Gift Vouchers
Direct billing
RevPaR & ADR Reports
Transactional Emails (booking, folios, etc)
Automated night audit
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Marketing & Ecommerce

4/5 features

Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Group Booking Engine
Website Development
Booking Engine
Channel Manager
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM

Administration & Configuration

4/5 features

Multi-lingual
Multi-currency
Centralized user & role management

Customer Management

4/5 features

Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest Feedback Management
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.

Front Office

4/5 features

Guest Feedback Management
Housekeeping module
Property Management System
Automated night audit
Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Calendar view
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Groups Management

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Guest Feedback Management
Gift Vouchers
Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service.
Transactional Emails (booking, folios, etc)
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.

Housekeeping

4/5 features

Housekeeping module
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Multi-currency
Gift Vouchers
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Direct billing
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing

Reservations Management

4/5 features

Rate Shopping Module
Property Management System
RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features.
Transactional Emails (booking, folios, etc)

Revenue Management

4/5 features

Rate Shopping Module
Revenue Management Module
Pricing Intelligence
Channel Manager
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Taxes & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Support & Training

4/5 features

Online 24/7 support

Food & Beverage

4/5 features

Point of Sale

Q4 '26 Hotel Management Software Survey Insights

Last updated: Q4 2026

Is Stayntouch a good fit for your hotel?

Rank

Hotel size

Popular alternatives

#1 of 24

Mid-sized

89% (249)

Cloudbeds

Cloudbeds is the top alternative to Stayntouch among mid-sized hotels on HotelTechReport. Hoteliers highlight Cloudbeds's open API, enabling custom integrations tailored to their specific operational needs, ensuring flexibility without being reliant on third-party solutions. This feature supports better innovation and seamless adaptation to various business models.

Mid-sized

89% (249)

#1 of 24

Cloudbeds

Rank

Hotel type

Popular alternatives

#1 of 28

Airport/Conference Hotels

89% (255)

Cloudbeds

Cloudbeds is the top alternative to Stayntouch among small hotels on HotelTechReport. Reviewers highlight how Cloudbeds simplifies reservation management with features that let staff "drag and drop" bookings directly on a calendar, enhancing organization and efficiency during busy periods.

#1 of 31

Bed & Breakfast & Inns

98% (313)

ThinkReservations

ThinkReservations is the top alternative to Stayntouch among bed and breakfast properties on HotelTechReport. Hoteliers highlight ThinkReservations' ability to automate guest messaging with features like scheduled texts, which enhances communication and reduces manual effort on the front desk. This functionality helps operators focus more on guest experience rather than administrative tasks.

#1 of 31

Boutique Hotels

91% (635)

Cloudbeds

Cloudbeds is the top alternative to Stayntouch among boutique hotels on HotelTechReport. Hoteliers appreciate how Cloudbeds centralizes operations, stating it "allows us to manage our entire operation without juggling different systems," which helps to streamline tasks like managing reservations and payments all in one platform.

Airport/Conference Hotels

89% (255)

#1 of 28

Cloudbeds

Bed & Breakfast & Inns

98% (313)

#1 of 31

ThinkReservations

Boutique Hotels

91% (635)

#1 of 31

Cloudbeds

Rank

Region

Popular alternatives

#1 of 23

North America

97% (351)

ThinkReservations

ThinkReservations is the top alternative to Stayntouch among small hotels on HotelTechReport. Hoteliers highlight its efficient guest messaging and seamless integration for upselling during the booking process, noting that these features significantly enhance the overall reservation experience and increase revenue.

North America

97% (351)

#1 of 23

ThinkReservations

Full 2026 Hotel Management Software Survey Findings

Stayntouch - Q4 '26 Hotel Management Software Survey Insights

By hotel size

Stayntouch is ranked #22 of 24 for Mid-sized in Hotel Management Software 6 reviews, 98% recommend Popular alternatives: Cloudbeds, Visual Matrix PMS, Little Hotelier and 20 others

Stayntouch is a top Hotel Management Software pick among mid-sized hotels on HotelTechReport, noted for its faster check-ins that allow staff “more time for your guests.” This capability enhances the guest experience without overwhelming operations.

By hotel type

Stayntouch is ranked #24 of 28 for Airport/Conference Hotels in Hotel Management Software 6 reviews, 98% recommend Popular alternatives: Cloudbeds, Little Hotelier, ThinkReservations and 24 others

Stayntouch is a top Hotel Management Software pick among Conference on HotelTechReport, known for its effective training and strong support, with users emphasizing the value of dedicated instruction that ensures staff can manage group billing without having to navigate through multiple areas.

Stayntouch is ranked #31 of 31 for Bed & Breakfast & Inns in Hotel Management Software 5 reviews, 98% recommend Popular alternatives: ThinkReservations, Cloudbeds, Little Hotelier and 27 others

Stayntouch is a top Hotel Management Software pick among Bed-N-Breakfast operators on HotelTechReport due to its flexible PMS setup that allows for extensive customization, enabling properties to manage features without needing additional integrations.

Stayntouch is ranked #27 of 31 for Boutique Hotels in Hotel Management Software 8 reviews, 99% recommend Popular alternatives: Cloudbeds, Little Hotelier, RoomRaccoon and 27 others

Stayntouch is a top Hotel Management Software pick among boutique hotels on HotelTechReport, noted for its flexible PMS setup and strong API options that allow tailored configurations to meet unique property needs. Hoteliers appreciate the "main features already at our fingertips," minimizing the need for add-ons.

By region

Stayntouch is ranked #19 of 23 for North America in Hotel Management Software 8 reviews, 99% recommend Popular alternatives: ThinkReservations, Cloudbeds, Little Hotelier and 19 others

Stayntouch is a top Hotel Management Software pick among mid-sized hotels in North America on HotelTechReport, noted for its flexible PMS setup that allows customization and connects easily with various systems through its Open API.

Create Free Account

Join 1.5M+ hoteliers making data-driven decisions

Already have an account? Log in

By proceeding you agree to our Terms of Service and Privacy Policy

What you'll get

Full rankings Access complete rankings based on verified reviews from real hoteliers to make informed decisions.

AI summaries and insights Get AI-powered summaries of reviews and key differences to save hours of research time.

Price quote comparisons Collect personalized quotes from multiple vendors and compare them side-by-side in a single click.

Free tech stack audit Analyze your current hotel tech stack to identify gaps, redundancies, and optimization opportunities.

Trusted by 1.5m+ hoteliers from the world's most innovative hotel brands

Free AI-Powered Report

Want to find out if Stayntouch HMS is a good fit for your hotel?

Get a free AI analyst report with ranked recommendations, real operator reviews, and pricing benchmarks tailored to your property.

Takes 2 min · No credit card needed

Click to unlock

Analyst Report

Top Picks

Pricing

Reviews

4.8 avg

Stayntouch Reviews Summary

4.9

Excellent

14 reviews

Ease of Use

4.9/5

Customer Support

5.0/5

ROI

4.9/5

Implementation

4.5/5

Recommended for

415

Property Management Systems Ranked #3 out of 363

Hotel Management Software Ranked #31 out of 86

Compare Stayntouch to Top Alternatives

Compare

Cloudbeds

Hotel Management Software

4.6 (1587 REVIEWS)

The intelligent growth engine built to free hotelier ambition.

Compare

Little Hotelier

Hotel Management Software

4.6 (1918 REVIEWS)

The leading all-in-one software for small properties

Compare

Yanolja Cloud Solution

Hotel Management Software

4.8 (537 REVIEWS)

All-in-one Hotel Management System

View top Stayntouch alternatives

Want to find out if Stayntouch is the best fit for your hotel?

Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.

Take the quiz

Showing all answers to: "What does this product or service do well?"

Showing all answers to: "What differentiates this product or service from the competition?"

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

Stayntouch Integrations

Company	Functionality
SiteMinder 93% recommended by 2962 hotels	Channel Managers
Canary Technologies 96% recommended by 2729 hotels	Cyber Security & Fraud Prevention +4 more
Lighthouse 95% recommended by 1868 hotels	Rate Shopping
Actabl 92% recommended by 1819 hotels	Guest Messaging Software +2 more
Duve 94% recommended by 732 hotels	Upselling Software +3 more
RoomPriceGenie 96% recommended by 697 hotels	Revenue Management Systems
M3 89% recommended by 644 hotels	Hotel Accounting Software
hotelkit 94% recommended by 634 hotels	Staff Collaboration Tools +3 more
IDeaS 93% recommended by 598 hotels	Revenue Management Systems
GuestRevu 95% recommended by 583 hotels	Reputation Management

Browse all integrations (204)

Support

Verified Support

Stayntouch has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

View Support Certification Help Center Product Updates

2026

Learn more about the GCSC Certification

Request a Quote

Response Time

Less than a day

Recommended

94%

Request a quote

Download the Free Guide

First Name

Last Name

Job Title Work Email Hotel (or Hotel Group)

Which best describes you?

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .

Get Your Free AI Analyst Report

Custom recommendations tailored to your property

Trusted by

Sorry, this functionality is only available for verified hoteliers

Stayntouch HMS

What is Stayntouch?

Multi-currency

Gift Vouchers

Direct billing

RevPaR & ADR Reports

Transactional Emails (booking, folios, etc)

Automated night audit

Payment Requests

Native Email Marketing

Group Booking Engine

Website Development

Booking Engine

Channel Manager

Gift Vouchers

Transactional Emails (booking, folios, etc)

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Multi-lingual

Multi-currency

Centralized user & role management

Native Email Marketing

Guest Feedback Management

Gift Vouchers

Transactional Emails (booking, folios, etc)

Guest profiles

Centralized Messaging

Guest Feedback Management

Housekeeping module

Property Management System

Automated night audit

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Calendar view

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Guest Feedback Management

Gift Vouchers

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

Tablet/Kiosk Check-in

Housekeeping module

Automated Space Optimization

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Multi-currency

Gift Vouchers

Payment Requests

Direct billing

Automated reminders

Integrated Payment Terminal & Card Reader

Rate Shopping Module

Property Management System

RevPaR & ADR Reports

Gift Vouchers

Channel Manager

Integrated CRS

Drag-n-Drop Tapechart

Rate Management

Automated Space Optimization