RMS vs. Stayntouch HMS:
Which Is Right for You?

The Decision

Choosing between RMS by RMS and Stayntouch HMS hinges on your hotel’s specific needs. RMS offers a mature, feature-rich platform with an extensive review base, while Stayntouch, though newer, provides a streamlined, mobile-first experience. Your team must evaluate whether you prioritize proven scalability or a flexible, modern interface.

While RMS’s more comprehensive suite has garnered high confidence through recent reviews, Stayntouch’s lack of review data leaves its suitability less certain. Are you willing to adopt a less-tested solution, or do you prefer a platform with proven user satisfaction?

Quick Verdict

RMS is the more established option, with over 200 recent reviews, an overall rating of 4.56/5, and a strong 86% likelihood to recommend. Stayntouch, lacking recent reviews, does not have the same confidence level but offers a mobile-centric approach.

Given RMS’s extensive review history and recent positive feedback, it remains the safer choice for hotels seeking reliability and proven performance. If your hotel values a mature ecosystem with a broad feature set, RMS is the clear winner.

Is RMS or Stayntouch Better for Hotels?

Both RMS and Stayntouch aim to centralize hotel operations, but RMS’s platform is more comprehensive and has a longer track record, evidenced by its 223 recent reviews and high ratings. Stayntouch, despite a compelling mobile-first approach, has no recent reviews to validate its performance or user satisfaction.

RMS focuses on automating reservations, housekeeping, revenue management, and guest engagement, making it ideal for hotels needing depth and proven integrations. Stayntouch emphasizes a flexible, cloud-based structure, which might appeal if ease of use and mobility are top priorities—yet without recent user feedback, its reliability is less clear.

Do you need a platform with extensive industry validation, or are you open to a newer technology with potential but less proven track record?

RMS vs Stayntouch: Which Should Your Hotel Choose?

If your hotel needs a comprehensive management system with proven scalability, RMS is the clear choice. Its feature set includes channel management, revenue modules, integrated CRS, guest CRM, and advanced reporting—features that are absent in Stayntouch’s offering, which primarily focuses on mobile reservations, guest profiles, and direct booking tools.

For hotels with complex operations, multiple properties, or an emphasis on revenue optimization, RMS’s extensive, proven feature list makes it better suited. Conversely, if your hotel is a small boutique or startup seeking a clean, mobile-friendly interface with less complexity, Stayntouch could be appealing—though the lack of recent reviews makes that less certain.

In summary, RMS’s proven maturity and feature depth make it the stronger choice for most hotels seeking reliability and comprehensive control. Stayntouch may suit smaller, tech-savvy properties, but limited review data weakens its case.

Is RMS or Stayntouch Easier to Use?

RMS’s user interface is rated 4.3/5, with many users citing its intuitive design and straightforward onboarding process. Its support team, rated 4.52/5, is praised for responsiveness, which helps staff adopt the system quickly.

Stayntouch, without recent reviews or ratings, offers a mobile-first experience that is likely simple to navigate, but the absence of verified user feedback prevents a clear comparison. The lack of recent review data means you cannot confidently assess its ease of onboarding or staff adoption.

Edge: RMS.

Which Has Better Features: RMS or Stayntouch?

RMS features 74 unique tools, including channel management, a revenue management module, integrated CRS, payment processing, booking engine, guest CRM, and automated night audit—all absent in Stayntouch’s current offering. Stayntouch primarily emphasizes reservations, guest profiles, and direct bookings within its mobile ecosystem.

RMS’s broad feature set caters to hotels needing end-to-end management, while Stayntouch’s focus is on simplifying online reservations and guest engagement. The depth and diversity of RMS’s features give it a decisive advantage.

Edge: RMS.

Which Has Better Customer Support: RMS or Stayntouch?

RMS’s support team scores 4.52/5, with reviews highlighting their responsiveness and proactive problem-solving, especially during onboarding and troubleshooting. Clients report that RMS support staff are knowledgeable and quick to assist, fostering confidence in their service.

Stayntouch’s support ratings are unavailable, and no recent reviews exist to evaluate their responsiveness. Without confirmed user feedback, RMS’s support reputation currently stands as the stronger point.

Edge: RMS.

Which Has More Integrations: RMS or Stayntouch?

RMS integrates with 117 verified partners, including major OTAs, payment gateways, and analytics tools like Criton, STR, and GuestTraction. It also supports seamless integrations with popular systems such as Sage, Unifocus, and FLYR.

Stayntouch offers 199 verified integrations, including some unique partners like Hotel Investor Apps and Tripleseat. While it has more total integrations, RMS’s shared integrations with key industry tools make its ecosystem robust.

Edge: Stayntouch.

Which Do Hoteliers Rate Higher: RMS or Stayntouch?

RMS’s recent reviews (223 in the last six months) reflect an overall rating of 4.56/5 and an 86% likelihood of recommendation. Hotels across segments—resorts, boutique, city center—generally praise its ease of use, support, and feature set.

Stayntouch lacks recent review data, making it impossible to gauge current user satisfaction or segment-specific ratings. The strength of RMS’s recent review base clearly makes it the more trusted and highly-rated option.

Edge: RMS.

How Much Do RMS and Stayntouch Cost?

RMS’s pricing begins at $700 per month, with no free trial or implementation fees. Its pricing model is straightforward, though it doesn’t specify additional costs for extra modules.

Stayntouch does not publicly disclose pricing details or whether there are setup fees. The absence of transparent pricing makes RMS’s known cost a valuable reference point for budgeting.

What Type of Hotel Should Use RMS?

• Hotels that need a full-featured, scalable property management solution.
• Multi-property groups seeking centralized control.
• Hotels prioritizing revenue management and detailed reporting.
• Properties with complex operations, like resorts or extended stays.
• Teams that value proven support and extensive integrations.

Not ideal if your hotel is very small, with simple needs, or prefers a minimal, mobile-first system without extensive features.

What Type of Hotel Should Use Stayntouch?

• Small hotels or boutique properties seeking a straightforward, mobile-centric interface.
• Hotels aiming for a simplified reservations and guest management system.
• Properties with limited operational complexity.
• Teams that prioritize ease of use and quick onboarding over extensive customization.
• Hotels that want to test new tech solutions with less upfront investment.

Not ideal if your hotel requires a deeply integrated, feature-rich platform or values proven scalability and user feedback.

RMS vs Stayntouch: The Bottom Line for Hotels

RMS provides a mature, feature-rich management system with strong recent reviews confirming its reliability and support. Its broad ecosystem and proven track record make it suitable for hotels of all sizes, especially those with complex needs.

Stayntouch offers a flexible, mobile-first platform that could suit small or innovative properties, but the lack of recent customer feedback makes its current performance uncertain. If your hotel needs a dependable, comprehensive management system, RMS is the clear choice.

For hotels prioritizing proven performance, extensive features, and strong support, RMS is the recommended platform. Conversely, if mobility and simplicity are your primary goals, and you’re willing to accept less market validation, Stayntouch might be worth exploring further.