RMS vs. Stayntouch HMS:
Which Is Right for You?

Name: Stayntouch HMS
Rating: 0.0 (0 reviews)

Updated August 15, 2026 · 246 verified reviews analyzed

RMS

Visit Website

4.3 (246 reviews) · 117 integrations

Stayntouch

Visit Profile

0.0 (0 reviews) · 199 integrations

TLDR

We analyzed 246 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:

RMS shines in ease of use and customer support , with exclusive features like Revenue management module and Payment processing.

Stayntouch shines .

See the full breakdown below ↓

How Does RMS Compare to Stayntouch HMS?

Side-by-side ratings based on 246 verified hotelier reviews on HTR.

	RMS	Stayntouch
HTScore	86	0
Likelihood to Recommend	86%	0%
Ease of Use	4.3/5	0.0/5
Customer Support	4.5/5	0.0/5
Value for Money	4.2/5	0.0/5

Starting Price	From $700/mo	Contact sales
Verified Reviews	246	0

What Are the Pros and Cons of RMS vs Stayntouch HMS?

After analyzing 246 verified reviews, RMS users most value its support team, user interface, operational streamlining, while Stayntouch users highlight . Click any theme to see what reviewers say.

RMS	Stayntouch
Pros
+ Support Team ▾ The support team receives high praise for their responsiveness and problem-solving skills. Clients value their proactive approach to addressing issues and assistance in system navigation.
+ User Interface ▾ RMS Cloud is recognized for its user-friendly interface, facilitating ease of use and reducing training time for staff. This simplification is critical to efficient operations, especially in fast-paced environments.
+ Operational Streamlining ▾ RMS Cloud significantly streamlines hotel operations by integrating multiple aspects such as reservations, housekeeping, and maintenance. Users appreciate its role in enabling real-time coordination among various departments, thereby enhancing efficiency and guest experience.
+ OTA and Channel Management ▾ RMS Cloud's integration with OTA platforms is praised for maintaining real-time updates and room distribution. Users appreciate its impact on reducing booking errors and increasing revenue, though some suggest improved speed and synchronization.
Cons
− Customization Capabilities ▾ Many users highlight the platform's customization features, allowing them to adjust check-in procedures and other operations to better fit their specific needs. However, some reviews mention the need for enhancements to report customization.
− Report Customization ▾ While RMS Cloud offers a variety of reports, users note difficulties in report customization and accessing certain settings. Enhancements in this area could simplify generating actionable insights for decision-making.
− Billing and Invoicing ▾ RMS Cloud automates billing processes, but some reviews indicate challenges with invoicing adjustments, particularly when changes are minor but necessitate a complete invoice reissue.

RMS vs Stayntouch: Rankings by Hotel Segment

How each product ranks among Hotel Management Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.

By Hotel Size

Segment	RMS	Stayntouch
Small (10-24 rooms) ▾	#6 124 reviews	—
RMS Small hotels say that RMS's Hotel Management Software, based on verified HotelTechReport reviews, is user-friendly and integrates well with OTAs. It supports effective customer interactions and provides a robust reporting system, making it suitable for small hotel operations. Stayntouch No segment summary available.
Mid-Size (25-74 rooms) ▾	#6 83 reviews	—
RMS Mid-sized hotels say that RMS's Hotel Management Software ranks highly due to its user-friendly interface, integration with multiple booking channels, and strong customer support, according to verified HotelTechReport reviews. These features effectively meet the operational needs of Mid-sized hotels. Stayntouch No segment summary available.
Large (75-199 rooms) ▾	#12 6 reviews	—
RMS Large hotels say that RMS's Hotel Management Software consistently ranks highly in verified HotelTechReport reviews due to its user-friendly reservation system, effective reporting capabilities, and responsive support. These strengths are frequently highlighted as essential for Large hotels. Stayntouch No segment summary available.
X-Large (200+ rooms) ▾	#2 7 reviews	—
RMS X Large hotels say that RMS's Hotel Management Software ranks highly based on verified HotelTechReport reviews, citing its robust customer support, intuitive and customizable system, and effective streamlining of operations and guest communication, which are valuable attributes for large-scale operations. Stayntouch No segment summary available.

By Property Type

Segment	RMS	Stayntouch
Boutique ▾	#6 79 reviews	—
RMS Boutique hotels say that RMS's Hotel Management Software ranks highly due to its user-friendly interface, responsive customer support, and seamless channel management, according to verified HotelTechReport reviews. These strengths are particularly important for Boutique hotels aiming to enhance guest experiences and operational efficiency. Stayntouch No segment summary available.
Luxury ▾	#8 39 reviews	—
RMS Luxury hotels say that RMS's Hotel Management Software ranks highly in verified HotelTechReport reviews due to its user-friendly interface, comprehensive reporting features, and strong customer support. These elements are consistently highlighted as important for maintaining high standards in luxury hospitality operations. Stayntouch No segment summary available.
Branded / Chain ▾	#7 38 reviews	—
RMS Branded hotels say that RMS's Hotel Management Software ranks highly in Branded due to its ease of use and reliable customer support, as mentioned in verified HotelTechReport reviews. Recurring strengths include quick response times and flexibility in managing properties efficiently. Stayntouch No segment summary available.
Extended Stay ▾	#5 52 reviews	—
RMS Extended-Stay-Serviced-Apartments hotels say that RMS's Hotel Management Software ranks highly according to verified HotelTechReport reviews for its user-friendly interface, real-time channel integration, and seamless long-stay management, enhancing operational efficiency while reducing overbooking risks. Stayntouch No segment summary available.

By Region

Segment	RMS	Stayntouch
North America ▾	#9 56 reviews	—
RMS Na hotels say that RMS's Hotel Management Software ranks highly due to its user-friendly interface, responsive customer support, and customization capabilities, according to verified HotelTechReport reviews. These features are particularly valued by hotels in Na for efficient operations and enhanced guest experiences. Stayntouch No segment summary available.
Europe ▾	#13 16 reviews	—
RMS Europe hotels say that RMS's Hotel Management Software ranks highly due to its user-friendly interface, seamless integration with various platforms, and efficient customer support, as highlighted in verified HotelTechReport reviews. These strengths are particularly valued by European hotels for operational efficiency. Stayntouch No segment summary available.
Asia Pacific ▾	#11 6 reviews	—
RMS Ap hotels say that RMS's Hotel Management Software is highly rated in verified HotelTechReport reviews for its user-friendly interface, efficient support, and mobile accessibility. These features are vital for Ap hotels seeking streamlined operations and consistent assistance. Stayntouch No segment summary available.
Middle East	#13 1 reviews	—

How Much Do RMS and Stayntouch HMS Cost?

Hotel Management Software pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.

	RMS	Stayntouch
Starting Price	From $700/mo	—

Feature Comparison: RMS vs Stayntouch HMS

These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.

Feature	RMS	Stayntouch
▾ Accounting & Finance	100%	0%
Multi-currency
Gift Vouchers
Direct billing
RevPaR & ADR Reports
Transactional Emails (booking, folios, etc)
Automated night audit
Payment Requests
▾ Marketing & Ecommerce	91%	0%
Native Email Marketing
Group Booking Engine
Website Development
Booking Engine
Channel Manager
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest Communication (SMS Messaging)
Native Email Marketing
Guest profiles
Guest CRM
▾ Administration & Configuration	100%	0%
Multi-lingual
Multi-currency
Centralized user & role management
▾ Customer Management	100%	0%
Native Email Marketing
Guest Feedback Management
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest profiles
Centralized Messaging
▾ Front Office	93%	0%
Guest Feedback Management
Housekeeping module
Property Management System
Automated night audit
Mobile Device Notes & Tasks (Voice-to-Text)
Mobile App
Calendar view
Task Management
Automated reminders
Guest profiles
Tablet/Kiosk Check-in
Payment Requests
Centralized Messaging
Automated Space Optimization
▾ Groups Management	100%	0%
Group functionality
Automated Space Optimization
▾ Guest Experience	100%	0%
Guest Feedback Management
Gift Vouchers
Integrated ID & Passport Scanner
Digital Registration
Guest App
Online Check-in
Online Checkout
Guest Messaging
Transactional Emails (booking, folios, etc)
Tablet/Kiosk Check-in
▾ Housekeeping	100%	0%
Housekeeping module
Automated Space Optimization
Housekeeping Mobile App
Real-Time Status Updates
Automated Assignments
Real Time Reporting
Shift Planning
Employee Messaging
Online Checkout
▾ Payments	100%	0%
Multi-currency
Gift Vouchers
Payment Requests
Direct billing
Automated reminders
Integrated Payment Terminal & Card Reader
▾ Reservations Management	84%	0%
Rate Shopping Module
Property Management System
RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart
Rate Management
Automated Space Optimization
Automated Assignments
Rules Based Room Assignments
Transactional Emails (booking, folios, etc)
▾ Revenue Management	88%	0%
Rate Shopping Module
Revenue Management Module
Pricing Intelligence
Channel Manager
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Base Pricing
▾ Taxes & Compliance	100%	0%
PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration
▾ Support & Training	100%	0%
Online 24/7 support
▾ Food & Beverage	100%	0%
Point of Sale
▾ Other	100%	0%
Housekeeping
Guest Feedback Management

Real-World Results: RMS vs Stayntouch by Business Goal

We analyzed 3 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.

Increase Operational Efficiency

Lafayette Hotels Mid-Size

+ Over $100K saved annually: eliminated server and IT maintenance costs by moving to RMS.

+ 60+ hours saved weekly: automated accounting and reporting replaced manual entries across the group.

+ 70%+ direct bookings: online direct bookings more than doubled in the four years since switching to RMS.

"When you manage 26 properties, speed and control are everything. With RMS, I can update rates, policies, or form letters instantly across the group. That kind of centralization let..."

Ramsey Lafayette

President

Stayntouch

No published case study for this goal yet.

Improve Guest Experience

The Nare Small

+ 30% of guests rebook before departure, with staff able to hold preferred rooms and follow up at just the right time.

+ 65% of bookings come from returning guests, with over 20% staying three or more times since 2017, proof that thoughtful personalization fueled by rich guest profiles turns great stays into lasting loyalty.

+ 25 years of guest history, and seven years of detailed booking history were successfully imported during RMS implementation in 2023, a key capability that preserved The Nare

"RMS has helped us strengthen what makes The Nare special: our connection with guests. It gives our team the knowledge they need to offer a genuinely personal experience, and we see..."

Toby Ashworth

Managing Director

Stayntouch

No published case study for this goal yet.

RMS vs Stayntouch: The Bottom Line

RMS

4.3/5 from 246 reviews

What hoteliers love

Support Team 94% positive

The support team receives high praise for their responsiveness and problem-solving skills. Clients value their proactive approach to addressing issues... The support team receives high praise for their responsiveness and problem-solving skills. Clients value their proactive approach to addressing issues and assistance in system navigation.

User Interface 77% positive

RMS Cloud is recognized for its user-friendly interface, facilitating ease of use and reducing training time for staff. This simplification is critica... RMS Cloud is recognized for its user-friendly interface, facilitating ease of use and reducing training time for staff. This simplification is critical to efficient operations, especially in fast-paced environments.

Operational Streamlining 75% positive

RMS Cloud significantly streamlines hotel operations by integrating multiple aspects such as reservations, housekeeping, and maintenance. Users apprec... RMS Cloud significantly streamlines hotel operations by integrating multiple aspects such as reservations, housekeeping, and maintenance. Users appreciate its role in enabling real-time coordination among various departments, thereby enhancing efficiency and guest experience.

Where hoteliers push back

Customization Capabilities 43% negative

Many users highlight the platform's customization features, allowing them to adjust check-in procedures and other operations to better fit their speci... Many users highlight the platform's customization features, allowing them to adjust check-in procedures and other operations to better fit their specific needs. However, some reviews mention the need for enhancements to report customization.

Report Customization 100% negative

While RMS Cloud offers a variety of reports, users note difficulties in report customization and accessing certain settings. Enhancements in this area... While RMS Cloud offers a variety of reports, users note difficulties in report customization and accessing certain settings. Enhancements in this area could simplify generating actionable insights for decision-making.

Unique capabilities

Channel Manager EPoS Revenue management module Integrated CRS Payment processing

4.3/5 ease of use 4.5/5 support 117 integrations

Visit Website

Stayntouch

0.0/5 from 0 reviews

0.0/5 ease of use 0.0/5 support 199 integrations

Visit Profile

Where the ratings diverge most

Overall Rating RMS 4.6 vs 0.0 (+4.6)

Ease of Use RMS 4.3 vs 0.0 (+4.3)

Customer Support RMS 4.5 vs 0.0 (+4.5)

Value for Money RMS 4.2 vs 0.0 (+4.2)

Onboarding RMS 4.1 vs 0.0 (+4.1)

Frequently Asked Questions About RMS vs Stayntouch HMS

Can RMS replace Stayntouch HMS?

It depends on your requirements. RMS and Stayntouch HMS share many core Hotel Management Software features, but each has unique capabilities. RMS offers 117 verified integration partners, while Stayntouch HMS offers 199. Review the feature comparison above to see where they differ before switching.

Which is better for small or independent hotels?

Small hotels should prioritize ease of use and fast onboarding. RMS leads in ease of use at 4.3/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.

Do RMS or Stayntouch HMS offer a free plan?

RMS: No. Stayntouch HMS: No. Neither product currently offers a free tier. Most Hotel Management Software vendors offer demos or trials — request one from each to evaluate before committing.

How Does HTR Evaluate and Rank RMS and Stayntouch HMS?

The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. RMS has an HT Score of 86 and Stayntouch has 0. Here is how the score is calculated.

Criteria Group	Weight	What It Measures
Customer Ratings & Reviews		How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias.
Partner Ecosystem		How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack.
Customer Centricity		How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features.
Reach, Staying Power & Resources		How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity.

Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →