Cloudbeds HMS vs. ThinkReservations All-in-1 HMS:
Which Is Right for You?

The Decision

Choosing between Cloudbeds HMS and ThinkReservations All-in-1 HMS hinges on your hotel's specific needs, operational scale, and growth ambitions. Both platforms aim to streamline and enhance hotel management, but Cloudbeds offers a broader feature set and regional presence, while ThinkReservations emphasizes simplicity and affordability. Your decision should consider which platform aligns more closely with your property’s size, complexity, and strategic goals.

Cloudbeds is an established leader with a larger user base, more recent reviews, and a richer set of features. ThinkReservations, however, remains a strong choice for smaller operations seeking essential tools in a straightforward package. Which software will help your team run more efficiently and grow more confidently?

Is Cloudbeds or ThinkReservations Better for Hotels?

Cloudbeds and ThinkReservations both address the core hotel management challenge: reducing manual work and improving guest satisfaction through automation and integrated tools. Cloudbeds’s extensive feature list, including PMS connectivity, revenue management, and multi-lingual support, makes it well-suited for properties seeking a comprehensive platform. ThinkReservations simplifies operations with an all-in-one system that combines reservations, channel management, and automation, but it’s less expansive in features.

Cloudbeds has a broader global presence, supporting properties across 106 countries with more advanced integrations, while ThinkReservations primarily serves North America with a focus on ease of use. Given the recent reviews and higher overall rating, Cloudbeds is the more tested and trusted platform for hotels aiming to scale.

Are you looking for a robust, feature-rich system with international reach, or a simple, cost-effective solution for a small property?

Cloudbeds vs ThinkReservations: Which Should Your Hotel Choose?

If your hotel needs a scalable, all-in-one platform with extensive integrations, Cloudbeds is the clear choice. It’s ideal if you operate multiple properties, require multi-currency support, or want advanced revenue management tools; users praise its ability to unify operations and boost efficiency.

Conversely, if your hotel is small, local, or just starting out, ThinkReservations offers a more straightforward, budget-friendly solution that emphasizes ease of use and core functionalities like booking, channel management, and upselling. ThinkReservations’s high rating among small properties and its intuitive interface make it the better fit for teams prioritizing simplicity over extensive features.

For scalable growth and broader operational control, choose Cloudbeds; for ease and affordability at smaller scale, go with ThinkReservations.

Is Cloudbeds or ThinkReservations Easier to Use?

Cloudbeds’s interface earns a 4.58/5 rating and is praised for being user-friendly, especially for staff familiar with hotel management systems. Users report quick onboarding, with many mentioning that even less tech-savvy staff can adapt rapidly, and the platform’s mobile responsiveness allows on-the-go management.

ThinkReservations surpasses this slightly with a 4.8/5 rating for ease of use, and users emphasize how intuitive its interface is for small teams or properties with limited tech resources. The platform’s simplicity reduces training time and operational friction.

Edge: ThinkReservations.

Which Has Better Features: Cloudbeds or ThinkReservations?

Cloudbeds boasts 52 exclusive features, including PMS connectivity, analytics dashboards, inventory management, multi-lingual support, revenue management, and integrated CRS. Its comprehensive feature set enables properties to automate and control nearly every aspect of operations, from group bookings to automated night audits.

ThinkReservations offers five unique features such as point of sale, gift vouchers, tablet check-in, shift planning, and ancillary revenue tracking. While these add value for small operations, they don’t match Cloudbeds’s breadth.

Edge: Cloudbeds.

Which Has Better Customer Support: Cloudbeds or ThinkReservations?

Cloudbeds’s support ratings sit at 4.38/5, with reviews praising its responsiveness and helpfulness, though some mention occasional delays during peak times. Users appreciate their support team’s professionalism but note that support could be faster during busy periods.

ThinkReservations outperforms with a 4.79/5 rating, with many reviewers calling their support “fantastic,” “friendly,” and “knowledgeable.” Customers value quick response times and seamless onboarding, which is critical for small teams.

Edge: ThinkReservations.

Which Has More Integrations: Cloudbeds or ThinkReservations?

Cloudbeds leads with 190 verified partners, including top OTAs, payment processors, and tech solutions like TripAdvisor, Airbnb, and Expedia. Its extensive integrations allow properties to automate workflows across numerous platforms, reducing manual data entry and errors.

ThinkReservations has only 16 verified partners, with notable integrations like Expedia, Booking, and Airbnb, but it’s not as extensive. Their focus is on core integrations that support small to medium operations.

Edge: Cloudbeds.

Which Do Hoteliers Rate Higher: Cloudbeds or ThinkReservations?

Cloudbeds’s overall rating is 4.62/5, with 1,219 reviews, and recent feedback highlights its efficiency in reducing manual work and boosting revenue. Hoteliers commonly praise its comprehensive features, ease of onboarding, and support.

ThinkReservations boasts a higher average rating of 4.88/5 with 312 reviews, and recent feedback emphasizes its simplicity, support quality, and ability to increase direct bookings—especially valued by small properties.

For larger or growing properties, Cloudbeds’s broader feature set is favored; for small hotels and inns, ThinkReservations’s ease and support win.

Edge: ThinkReservations.

How Much Do Cloudbeds and ThinkReservations Cost?

Cloudbeds’s pricing starts at $500 per month, with no trial or freemium options. Its cost reflects its extensive features and global reach, making it a strategic investment for growing or multi-property hotels.

ThinkReservations charges $1,100 per month, also without a trial, but offers a simpler, more affordable package tailored for small operations that don’t require extensive integrations or advanced modules.

Your choice depends on your budget and feature needs: Cloudbeds is more expensive but more comprehensive, while ThinkReservations offers solid value for smaller hotels.

What Type of Hotel Should Use Cloudbeds?

• Hotels that operate multiple properties or aim to expand regionally and internationally.
• Properties requiring advanced revenue management, multi-currency, and multi-lingual support.
• Hotels seeking deep integrations, automation, and scalable features.
• Teams that want centralized control over operations, reporting, and guest engagement.

Not ideal if you:

• Manage a small, boutique property with minimal automation needs.
• Have a tight budget and prefer straightforward tools.
• Don’t need multi-language or multi-currency support.

Cloudbeds is best suited for medium to large hotels, resorts, hostels, or properties with growth plans.

What Type of Hotel Should Use ThinkReservations?

• Small inns, bed & breakfasts, boutique hotels, and independent properties.
• Teams prioritizing ease of use, quick onboarding, and affordability.
• Hotels that want essential reservation, channel management, and upselling tools in one platform.
• Properties focusing on increasing direct bookings and guest satisfaction with minimal complexity.

Not ideal if you:

• Have multiple properties or complex revenue management needs.
• Require extensive integrations or advanced analytics.
• Plan to scale quickly and need a platform with global reach.

ThinkReservations is ideal for small to medium properties looking for efficient, straightforward management.

Cloudbeds vs ThinkReservations: The Bottom Line for Hotels

Cloudbeds offers a comprehensive, scalable platform with 52 unique features, extensive integrations, and a presence in 106 countries. It’s designed for properties seeking to grow, automate, and control a broad spectrum of operations, with recent reviews confirming its reliability and support.

ThinkReservations excels in simplicity, ease of use, and targeted features like upselling and guest communication. Its high user ratings and focus on small operations make it a compelling choice for boutique hotels and inns aiming to streamline without complexity.

If your property needs a versatile, growth-oriented system with global support, choose Cloudbeds. If you prefer a straightforward, user-friendly platform that emphasizes ease and quick results, ThinkReservations is your best fit.