The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 1,428 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Cloudbeds shines in calendar and reservation management — especially for bed & breakfast properties (4.6/5), with exclusive features like Centralized user & role management and Multi-lingual.
Side-by-side ratings based on 1,428 verified hotelier reviews on HTR.
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| Starting Price | From $200/mo | Contact sales |
| Verified Reviews | 1,428 | 0 |
After analyzing 1,428 verified reviews, Cloudbeds users most value its calendar and reservation management, channel distribution and ota synchronization, reporting, analytics, and dashboards, while update247 users highlight . Click any theme to see what reviewers say.
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Calendar and reservation management
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Channel distribution and OTA synchronization
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Reporting, analytics, and dashboards
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Direct booking engine and website/digital guest engagement
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Support responsiveness and access to humans
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Payments, deposits, and billing/invoicing
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Mobile app limitations
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How each product ranks among Channel Managers vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #2 675 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #5 179 reviews | — |
| Large (75-199 rooms) ▾ | #4 48 reviews | — |
| X-Large (200+ rooms) | #11 4 reviews | — |
By Property Type
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| Boutique ▾ | #2 566 reviews | — |
| Luxury ▾ | #4 230 reviews | — |
| Branded / Chain ▾ | #4 117 reviews | — |
| Extended Stay ▾ | #2 99 reviews | — |
By Region
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| North America ▾ | #1 441 reviews | — |
| Europe ▾ | #4 188 reviews | — |
| Asia Pacific ▾ | #4 342 reviews | — |
| Middle East ▾ | #7 15 reviews | — |
Choosing between Cloudbeds’ Channel Manager (MyAllocator) and update247’s Channel Manager hinges on what your hotel needs most. Cloudbeds offers an all-in-one platform with extensive features, integrations, and a large user base, making it a robust solution for diverse property types. In contrast, update247 provides a straightforward, specialized tool focused solely on real-time OTA updates, ideal for hotels prioritizing simplicity and quick setup.
Both products aim to streamline online distribution and prevent overbookings, but their scope and depth vary significantly. Which aligns better with your operational goals and growth plans?
Cloudbeds’ Channel Manager is designed to serve hotels seeking a comprehensive property management ecosystem. It integrates PMS, booking engine, and channel management into one platform, with 190 verified partners and features like unlimited channels and multi-lingual support. Its recent reviews are overwhelmingly positive, with a 4.64/5 overall rating and over 1,062 reviews, 74 of which are recent, indicating a current, engaged user base.
update247, on the other hand, is a leaner, more focused tool with only three verified integrations and no recent reviews or user ratings. Its simplicity appeals to smaller hotels or those needing only OTA updates, but it lacks the broader feature set and proven user satisfaction that Cloudbeds offers. Are you looking for a full management solution or a targeted OTA sync tool?
If your hotel needs a unified platform that covers reservations, rates, inventory management, and distribution across over 190 partners, go with Cloudbeds. Its versatility supports properties of all sizes, especially those planning growth or requiring multi-property management, as evidenced by its strong reviews from independent hotels, hostels, and boutique properties.
If your hotel’s primary concern is managing availability and rates across a few OTAs with minimal complexity, update247’s straightforward approach may suffice. However, the lack of recent user feedback or advanced features suggests it’s best for small, low-complexity operations. Would your team benefit more from an integrated system or a specialized OTA management tool?
Cloudbeds scores a 4.6/5 for ease of use, with a user-friendly interface that simplifies onboarding and daily operations. Many reviewers highlight its intuitive design, which reduces staff training time and helps even non-technical team members operate effectively.
update247’s interface, while less documented publicly, appears to be straightforward and focused solely on OTA updates, likely resulting in minimal training requirements. Still, without recent reviews or detailed usability data, it’s hard to judge how user-friendly it truly is. Edge: Cloudbeds.
Cloudbeds includes 12 shared features with its channel manager, plus five unique functionalities such as multi-lingual support, unlimited channels, yield rules, and support for weekly/monthly rates. These features enable advanced rate management, multi-property oversight, and automation, which are absent in update247.
update247’s core strength is real-time OTA updates, but it does not offer additional management functionalities or integrations beyond its limited partner list. For properties needing more than just OTA synchronization, Cloudbeds clearly leads. Edge: Cloudbeds.
Cloudbeds’ support team, rated 4.41/5, is frequently praised for responsiveness and helpfulness. Customers describe their support as proactive, with many saying, “I have not worked with a company that has such good customer service as Cloudbeds.” Its onboarding process averages 4.45/5, indicating solid initial training and setup.
update247 lacks publicly available recent reviews or support ratings, making it difficult to assess its support quality. Given Cloudbeds’ established reputation and robust support infrastructure, it provides a safer choice for hotels that value reliable assistance. Edge: Cloudbeds.
Cloudbeds boasts 190 verified partners, including major OTAs, PMS, and revenue tools like PriceLabs and Stripe. It also supports seamless API integrations and maintains an extensive marketplace to customize your tech stack.
update247 has just 3 verified partners, with limited integration options and no known marketplace for additional tools. If your hotel relies on a diverse ecosystem of vendors, Cloudbeds’ larger integration network offers better long-term flexibility. Edge: Cloudbeds.
Cloudbeds has a 4.64/5 overall rating based on 1,062 reviews, with recent feedback emphasizing its usability, feature set, and support. Hoteliers across segments like boutique hotels, hostels, and independent properties frequently highlight its ability to simplify operations and increase bookings.
update247 does not have recent reviews or a rating system available, suggesting a smaller or less engaged user base. With so much positive feedback supporting Cloudbeds’ reliability and feature depth, it’s the clear leader. Edge: Cloudbeds.
Cloudbeds’ Channel Manager starts at $200/month, with no freemium or trial options. Its pricing reflects its comprehensive features and extensive integrations, making it a cost-effective choice for hotels looking for an all-in-one solution.
update247’s pricing details are not publicly specified, but it appears to be a lower-cost, simpler tool without the extensive feature set of Cloudbeds. If your budget is tight and your needs are minimal, update247 might be economical, but it might also lack scalability.
Not ideal if:
Edge: Cloudbeds.
Not ideal if:
Edge: update247.
Cloudbeds offers a comprehensive, flexible platform trusted by over a thousand hoteliers worldwide. Its extensive feature set, integrations, and recent positive reviews make it the optimal choice for hotels seeking a scalable, all-in-one management system.
If your hotel needs a robust, integrated solution that covers multiple aspects of operations and distribution, Cloudbeds is the clear winner. It supports growth, improves efficiency, and delivers a better user experience, backed by proven customer satisfaction.
However, if your hotel’s primary focus is managing OTA availability and rates with minimal fuss, update247 provides a straightforward, cost-effective option. Its limited scope makes it ideal for small properties with simple distribution needs but less suitable for larger or more complex operations.
In conclusion, for most hotels actively looking to grow and optimize their distribution channels while improving operational control, choosing Cloudbeds will provide more value and confidence.
These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.
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Rate Management
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| Support for Weekly & Monthly Rates | ||
| Yield Rules | ||
| Derived Rates | ||
| Inventory Management | ||
| Inventory grid | ||
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Room Type Mapping
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| Channel Self-Mapping | ||
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Automation & Syncing
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| Bulk Updates & Multiple Restrictions | ||
| 2-way real time integrations | ||
| PMS connectivity | ||
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Administration & Settings
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| Multi-lingual | ||
| Centralized user & role management | ||
| Multi-Currency Support | ||
| Inventory grid | ||
| Integrated Payment Processing | ||
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Analytics & Reporting
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| Booking Performance and Pace Reporting | ||
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Other
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| Unlimited Channels (no additional cost) |
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"I have not worked with a company that has such good customer service as Cloudbeds has. It's miles ahead."
No published case study for this goal yet.
"The biggest benefit of Cloudbeds' platform is its flexibility. I can access reporting online from anywhere. Everything is smoother with Cloudbeds."
No published case study for this goal yet.
"Cloudbeds is like if Apple made a property management system. The ease of use is super simple and straightforward for guests and our staff. It’s very intuitive and just makes sense..."
No published case study for this goal yet.
What hoteliers love
The calendar is repeatedly described as the core daily-work tool for front desk teams because it makes it easy to see room status, move bookings, adju... The calendar is repeatedly described as the core daily-work tool for front desk teams because it makes it easy to see room status, move bookings, adjust dates, and manage check-in/check-out. Users like that it simplifies reservation handling and room blocking, though some want split stays, room changes, notes, and editing to be smoother and less error-prone.
Reviewers most often praise Cloudbeds for keeping rates, availability, and reservations synced across OTAs from one place. This reduces manual updates... Reviewers most often praise Cloudbeds for keeping rates, availability, and reservations synced across OTAs from one place. This reduces manual updates, lowers overbooking risk, and saves staff time spent jumping between extranets. A few reviews note occasional sync delays or visibility issues when updates are pending.
Many reviewers value Cloudbeds’ reporting because it helps them track occupancy, revenue, KPIs, and performance across channels. However, users consis... Many reviewers value Cloudbeds’ reporting because it helps them track occupancy, revenue, KPIs, and performance across channels. However, users consistently ask for more customizable, interactive, and faster reports, especially for revenue management, financial analysis, and property-specific views. Several mention that the current reports are useful but can feel hard to search, slow to download, or too spreadsheet-like.
Where hoteliers push back
Support is a major concern in the reviews: some users praise fast chat help, onboarding, and knowledge resources, while others strongly criticize dela... Support is a major concern in the reviews: some users praise fast chat help, onboarding, and knowledge resources, while others strongly criticize delayed email responses and chatbot-first workflows. The most common complaint is the lack of immediate phone support for urgent operational issues, which hotels feel directly affects guest service and revenue when systems break. A smaller group appreciates responsive, knowledgeable agents and solid implementation help.
Cloudbeds is valued for integrated payments, deposit collection, and the ability to handle charges directly in the workflow. This helps hotels secure... Cloudbeds is valued for integrated payments, deposit collection, and the ability to handle charges directly in the workflow. This helps hotels secure bookings, speed up check-in, and keep payment data connected to reservations. But several reviewers want stronger local billing/tax support, better invoice handling, more payment processor options, and smoother payment setup.
Unique capabilities
It depends on your requirements. Cloudbeds Channel Manager and update247 Channel Manager share many core Channel Managers features, but each has unique capabilities. Cloudbeds Channel Manager offers 208 verified integration partners, while update247 Channel Manager offers 3. Review the feature comparison above to see where they differ before switching.
Cloudbeds Channel Manager: No. update247 Channel Manager: No. Neither product currently offers a free tier. Most Channel Managers vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Cloudbeds has an HT Score of 98 and update247 has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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