The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 1,419 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Cloudbeds shines in reservations and calendar management — especially for bed & breakfast properties (4.6/5), with exclusive features like Revenue management module and Integrated Payment Terminal & Card Reader.
Side-by-side ratings based on 1,419 verified hotelier reviews on HTR.
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| Starting Price | From $600/mo | Contact sales |
| Verified Reviews | 1,419 | 0 |
After analyzing 1,419 verified reviews, Cloudbeds users most value its reservations and calendar management, ease of use and system simplicity, reporting and analytics, while Resly users highlight . Click any theme to see what reviewers say.
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Reservations and calendar management
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Ease of use and system simplicity
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Reporting and analytics
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Channel management and OTA synchronization
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Customer support and onboarding
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Billing, invoices, and payments
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Mobile app limitations
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #1 694 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #4 222 reviews | — |
| Large (75-199 rooms) ▾ | #4 48 reviews | — |
| X-Large (200+ rooms) | #15 3 reviews | — |
By Property Type
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| Boutique ▾ | #1 562 reviews | — |
| Luxury ▾ | #4 242 reviews | — |
| Branded / Chain ▾ | #6 126 reviews | — |
| Extended Stay ▾ | #2 100 reviews | — |
By Region
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| North America ▾ | #2 468 reviews | — |
| Europe ▾ | #7 175 reviews | — |
| Asia Pacific ▾ | #3 340 reviews | — |
| Middle East ▾ | #7 12 reviews | — |
Choosing between Cloudbeds PMS and Resly PMS hinges on your property type and operational priorities. Cloudbeds aims to serve a broad spectrum of hotels, hostels, and vacation rentals with a comprehensive platform, while Resly targets management rights and short-term holiday letting with a streamlined, easy-to-use system. Both solve core management needs but diverge significantly in scope, integrations, and user focus.
Your team needs to weigh whether a versatile, all-in-one platform like Cloudbeds or a niche, simplified system like Resly better matches your property’s scale and complexity. Are you ready to choose a platform built for growth or one optimized for specific management models?
Cloudbeds provides a full-featured property management system that covers reservations, channel management, revenue optimization, and guest engagement. Resly, on the other hand, offers an intuitive platform focused on trust accounting, guest bookings, and operational efficiency for management rights and holiday rentals.
Cloudbeds’s extensive capabilities make it suitable for hotels, hostels, inns, and boutique properties aiming to scale or diversify. Resly’s specialized design benefits property managers handling multiple short-term rentals or management rights, prioritizing simplicity and compliance over broad feature sets.
Are you looking for a versatile platform supporting multiple property types or a tailored solution for holiday letting and management rights? The decision depends on your operational scope and future growth plans.
If your hotel needs a comprehensive, scalable platform with over 190 verified integrations and a proven track record in diverse markets, Cloudbeds is the clear choice. Its 1071 reviews, with a recent 81 from the last six months, reinforce its reliability, ease of use (4.61/5), and robust customer support (4.41/5).
Resly appeals if you manage a portfolio of holiday rentals or management rights, especially if simplicity and compliance are your priorities. Its niche focus on trust accounting and booking management in a streamlined system suits small, management-focused property groups.
If your property requires broad operational tools and international reach, go with Cloudbeds. If managing multiple short-term rentals efficiently with a focus on trust and guest bookings is your priority, Resly fits better.
Cloudbeds boasts a high ease-of-use rating of 4.61/5, with positive reviews highlighting its intuitive interface, seamless reservations workflows, and mobile access. Its onboarding experience is rated 4.45/5, and users commend its straightforward setup and support responsiveness.
Resly offers a simplified, user-friendly interface specifically tailored for management rights and holiday letting, with an emphasis on making complex trust accounting and bookings straightforward. Its recent reviews indicate ease of adoption for property managers familiar with short-term rental models.
Edge: Cloudbeds. Its larger user base, more recent reviews, and higher overall ratings attest to its ease of use across diverse functionalities and property types.
Cloudbeds outpaces Resly significantly in features, offering 45 shared functionalities plus 19 exclusive to its platform—covering PMS connectivity, analytics, inventory management, revenue tools, and more. Resly’s core strengths lie in streamlined booking, trust accounting, and guest communication, but it lacks the broader operational features Cloudbeds provides.
Cloudbeds’s advanced modules for revenue management, automated night audit, employee messaging, and multi-lingual support showcase its capacity for complex operations. Resly’s focused feature set suits short-term rental management but doesn’t match Cloudbeds’s comprehensive ecosystem.
Edge: Cloudbeds. Its extensive feature count and diverse modules cater to larger, more varied properties seeking growth-driven tools.
Cloudbeds’s customer support is rated 4.41/5, with reviews praising its responsiveness, knowledgeable staff, and proactive onboarding assistance. Clients frequently mention support that is attentive and quick to resolve issues, which is essential at scale.
Resly’s support ratings and reviews are unavailable, but given its smaller size and niche focus, support may be more personalized but less extensive. For hotels seeking reassurance and rapid assistance, Cloudbeds’s established support system offers a clear advantage.
Edge: Cloudbeds. Its proven support ratings and widespread presence make it a safer choice for operational stability.
Cloudbeds integrates with over 190 verified partners, including major OTAs, payment providers, and revenue tools. Shared integrations with Resly include RoomPriceGenie and Goki, but Resly’s total integrations are limited to just 2 verified partners.
This extensive ecosystem allows Cloudbeds to connect to diverse systems for marketing, accounting, and operations, reducing manual work and increasing flexibility. Resly’s limited integrations may restrict automation and scalability as your property grows.
Edge: Cloudbeds. Its large network of verified partners enables broader operational and distribution capabilities.
Cloudbeds enjoys a high overall rating of 4.63/5, based on over 1,070 reviews, with recent feedback emphasizing user-friendliness, support, and revenue growth. Its property segment ratings consistently hover around 4.5/5, especially among boutique hotels, hostels, and independent properties.
Resly lacks publicly available reviews, making it impossible to gauge user satisfaction reliably. Given Cloudbeds’s extensive and recent feedback, it clearly maintains higher user approval.
Edge: Cloudbeds. Its large, recent review base provides more confidence in its user ratings.
Cloudbeds charges a base fee of $600 per month, with no free tier or trials available. Pricing for Resly isn’t publicly disclosed, but as a niche platform, it likely offers a straightforward or custom pricing model suited for management rights and small portfolios.
Cloudbeds’s transparent pricing reflects its comprehensive nature, while Resly’s tailored approach may vary based on property size and needs. Budget-conscious properties may find Resly appealing, but cost details require direct inquiry.
Not ideal if your property is very small, only needs trust accounting, or operates exclusively in a niche market with minimal complexity.
Not ideal if you need extensive integrations, revenue management tools, or support for large, complex hotel operations.
Cloudbeds offers a broad, mature platform designed for ambitious hoteliers who need a versatile, scalable solution. Its extensive integrations, proven support, and feature-rich ecosystem empower properties to grow and optimize operations efficiently.
Resly, by contrast, is best suited for management rights and short-term rental operators who prioritize ease of use, trust accounting, and streamlined bookings. It’s a good fit for small portfolios with limited operational complexity.
If your hotel aims for expansion and needs a comprehensive management system backed by recent reviews and high ratings, Cloudbeds stands out. For niche rental management or properties prioritizing simplicity, Resly offers a focused alternative, but its limited review data and integrations make it less suitable for larger or more complex operations.
In conclusion, Cloudbeds’s larger review count and recent feedback make it the stronger, more reliable choice for most hotels seeking growth and operational efficiency.
These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.
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Accounting & Finance
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| Direct billing | ||
| RevPaR & ADR Reports | ||
| Multi-currency | ||
| Transactional Emails (booking, folios, etc) | ||
| Automated night audit | ||
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Marketing & Ecommerce
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| Guest Communication (SMS Messaging) | ||
| Native Email Marketing | ||
| Guest profiles | ||
| Guest CRM | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Booking Engine | ||
| Transactional Emails (booking, folios, etc) | ||
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Administration & Configuration
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| Centralized user & role management | ||
| Multi-lingual | ||
| Cloud based | ||
| On premise | ||
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Customer Management
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| Guest Communication (SMS Messaging) | ||
| Guest profiles | ||
| Centralized Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
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Front Office
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| Mobile Device Notes & Tasks (Voice-to-Text) | ||
| Mobile App | ||
| Automated night audit | ||
| Calendar view | ||
| Multi-lingual | ||
| Task Management | ||
| Automated reminders | ||
| Guest profiles | ||
| Tablet/Kiosk Check-in | ||
| Payment Requests | ||
| Centralized Messaging | ||
| Automated Space Optimization | ||
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Groups Management
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| Group functionality | ||
| Automated Space Optimization | ||
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Guest Experience
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| Integrated ID & Passport Scanner | ||
| Digital Registration | ||
| Guest App | ||
| Online Check-in | ||
| Online Checkout | ||
| Guest Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
| ID Scanning & Registration Pre-fill | ||
| Lobby Kiosk | ||
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Housekeeping
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| Housekeeping module | ||
| Housekeeping Mobile App | ||
| Real-Time Status Updates | ||
| Automated Assignments | ||
| Real Time Reporting | ||
| Shift Planning | ||
| Employee Messaging | ||
| Online Checkout | ||
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Payments
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| Integrated Payment Terminal & Card Reader | ||
| Direct billing | ||
| Multi-currency | ||
| Payment processing | ||
| Payment Requests | ||
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Reservations Management
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| RevPaR & ADR Reports | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Integrated CRS | ||
| Drag-n-Drop Tapechart | ||
| Rate Management | ||
| Automated Space Optimization | ||
| Rules Based Room Assignments | ||
| Transactional Emails (booking, folios, etc) | ||
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Revenue Management
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| RevPaR & ADR Reports | ||
| Custom rates | ||
| Ancillary revenue tracking | ||
| Revenue management module | ||
| Base Pricing | ||
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Taxes & Compliance
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| PCI Compliant | ||
| GDPR Compliant | ||
| SOC2 Complaint | ||
| Tax Configuration | ||
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Support & Training
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| Online 24/7 support | ||
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Food & Beverage
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| EPoS | ||
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Spa
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| Spa & Wellness Module |
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"I have not worked with a company that has such good customer service as Cloudbeds has. It's miles ahead."
No published case study for this goal yet.
"The biggest benefit of Cloudbeds' platform is its flexibility. I can access reporting online from anywhere. Everything is smoother with Cloudbeds."
No published case study for this goal yet.
"Cloudbeds is like if Apple made a property management system. The ease of use is super simple and straightforward for guests and our staff. It’s very intuitive and just makes sense..."
No published case study for this goal yet.
What hoteliers love
Users consistently say Cloudbeds makes it easy to view, move, split, and update reservations from a single calendar, which speeds up front-desk work a... Users consistently say Cloudbeds makes it easy to view, move, split, and update reservations from a single calendar, which speeds up front-desk work and reduces errors. Many mention drag-and-drop changes, room moves, stay extensions, and a clear occupancy overview as major daily-operational benefits.
A major theme is that Cloudbeds is easy to learn and simple enough for small and medium properties with limited staff or technical expertise. Reviewer... A major theme is that Cloudbeds is easy to learn and simple enough for small and medium properties with limited staff or technical expertise. Reviewers repeatedly say the interface reduces training time and lets teams focus on guests rather than wrestling with the software.
Reporting is one of Cloudbeds’ most valued strengths because it helps teams review occupancy, revenue, cancellations, and business performance without... Reporting is one of Cloudbeds’ most valued strengths because it helps teams review occupancy, revenue, cancellations, and business performance without manual spreadsheets. At the same time, many users want faster downloads, better filtering, more customization, and more modern dashboard-style visuals.
Where hoteliers push back
Support is usually described as helpful and knowledgeable once reached, and many users praise the onboarding experience or training materials. The big... Support is usually described as helpful and knowledgeable once reached, and many users praise the onboarding experience or training materials. The biggest complaint is the lack of fast live phone help, with some reviewers saying chat queues, ticketing, or slow follow-up make urgent hotel issues harder to resolve.
Users like that Cloudbeds keeps payments, invoices, folios, receipts, and split bills in one place, which simplifies front-desk and finance work. Howe... Users like that Cloudbeds keeps payments, invoices, folios, receipts, and split bills in one place, which simplifies front-desk and finance work. However, some mention pay-by-link or gateway setup issues, local invoice/tax requirements, and the need for smoother payment workflows.
Unique capabilities
It depends on your requirements. Cloudbeds PMS and Resly PMS share many core Property Management Systems features, but each has unique capabilities. Cloudbeds PMS offers 208 verified integration partners, while Resly PMS offers 3. Review the feature comparison above to see where they differ before switching.
Cloudbeds PMS: No. Resly PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Cloudbeds has an HT Score of 100 and Resly has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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