Cloudbeds PMS vs. SkyTouch Technology:
Which Is Right for You?

The Decision

Choosing between Cloudbeds PMS and SkyTouch Technology hinges on your hotel’s specific needs. Both systems aim to streamline operations, but Cloudbeds offers a more comprehensive, all-in-one platform with a broader feature set and more recent reviews. SkyTouch is primarily known for its user-friendly interface and detailed reporting but has fewer reviews and less recent feedback.

Given the recent surge in Cloudbeds’ user reviews and its higher overall ratings, your team should consider whether you prioritize a larger, more active user community or a straightforward, easy-to-navigate system. Are you seeking a scalable, integrated management solution, or do you prefer a simpler interface with core functionalities?

Is Cloudbeds or SkyTouch Better for Hotels?

Cloudbeds and SkyTouch both address core property management tasks like reservations, rate management, and reporting, but Cloudbeds’s all-in-one ecosystem reduces the need for multiple tools. Cloudbeds’s 1071 reviews over six months, with a 4.63/5 rating, reflect a robust, active user base and continuous updates, whereas SkyTouch’s 119 reviews with a 3.5/5 rating are less current and less diverse.

Cloudbeds’s extensive feature count—39 unique features—encompasses inventory management, online check-in, guest messaging, and digital registration, surpassing SkyTouch’s minimal 2 exclusive features like guest profiles and guest CRM. Do you want a system with more advanced, integrated capabilities or a simpler tool that’s easier to learn?

Cloudbeds vs SkyTouch: Which Should Your Hotel Choose?

If your hotel needs a unified platform that combines reservation management, channel syncing, and marketing—especially if scalability matters—Cloudbeds is the clear choice. It’s ideal for independent hotels, boutique properties, and hostels that want a flexible, comprehensive solution.

If your team requires an intuitive, easy-to-learn PMS with a focus on detailed reporting and multi-property management, SkyTouch might be sufficient. However, given Cloudbeds’s recent review momentum and higher scores, it’s better suited for hotels aiming for growth and operational efficiency.

Is Cloudbeds or SkyTouch Easier to Use?

Cloudbeds scores slightly lower on ease of use (4.61/5) compared to SkyTouch’s 4.64/5, but Cloudbeds’s more recent reviews praise its user-friendly interface and intuitive design. Many users highlight how quickly staff can learn Cloudbeds and how its mobile app simplifies remote management.

SkyTouch’s cloud-based system is praised for its simplicity and fast onboarding, often cited as a system that reduces training time dramatically. However, SkyTouch’s more limited features can make customization challenging for complex hotel operations.

Edge: SkyTouch.

Which Has Better Features: Cloudbeds or SkyTouch?

Cloudbeds offers 39 features exclusive to its platform, including online check-in, automated reminders, guest communication, and a native guest app. SkyTouch’s two unique features—guest profiles and guest CRM—are useful but far less extensive.

Cloudbeds’s additional features like real-time space optimization, GDPR compliance, integrated ID scanners, and automated space management give your team tools for a more dynamic operation. If advanced features are crucial, Cloudbeds leads the pack.

Edge: Cloudbeds.

Which Has Better Customer Support: Cloudbeds or SkyTouch?

Cloudbeds’s customer support is rated 4.41/5, with reviews praising its responsiveness and support team’s empathy. Many users note that Cloudbeds’s support helps resolve issues promptly, especially during onboarding and integrations.

SkyTouch scores slightly higher at 4.5/5, with users appreciating its 24/7 availability and support but criticizing unresolved long-standing bugs and delays. Recent feedback indicates SkyTouch’s support could improve its responsiveness and problem resolution.

Edge: SkyTouch.

Which Has More Integrations: Cloudbeds or SkyTouch?

Cloudbeds boasts 190 verified partners, including major players like SiteMinder, OpenKey, and Trevo, with 18 shared partners with SkyTouch. Its extensive marketplace allows for deep customization and scalability across diverse property types.

SkyTouch has 33 verified integrations, with key partners like Oracle Hospitality and Onity. While useful, SkyTouch’s smaller ecosystem limits options for expanding or tailoring features.

Edge: Cloudbeds.

Which Do Hoteliers Rate Higher: Cloudbeds or SkyTouch?

Cloudbeds’s reviews are overwhelmingly positive, with a 4.63/5 rating based on more than 1,071 reviews, mostly in the last six months. Hotels across segments, from boutique to hostels, rate Cloudbeds higher, particularly praising its ease of use, integration, and support.

SkyTouch, with fewer and older reviews, has a 3.5/5 rating, with many users citing bugs, glitches, and limited customizability. Its user segment is smaller and less recent, making Cloudbeds the more reliable choice for current hotel management needs.

Edge: Cloudbeds.

How Much Do Cloudbeds and SkyTouch Cost?

Both platforms are priced at $600/month, with no mention of implementation fees or trial options. Cloudbeds’s transparent pricing makes it predictable, while SkyTouch’s flat-rate fee simplifies budgeting.

Pricing equivalency suggests value depends more on features and support rather than cost. Cloudbeds’s broader capabilities justify its higher recommendation for growth-oriented hotels.

What Type of Hotel Should Use Cloudbeds?

• Hotels seeking an all-in-one platform that manages reservations, distribution, marketing, and guest experience.
• Properties aiming for scalability, automation, and multi-channel distribution.
• Independent, boutique, hostel, or small hotel groups wanting extensive customization.
• Teams looking to automate routine tasks and enhance guest engagement.

Not ideal if:

• Your hotel operates with minimal complexity and prefers a simple, straightforward system.
• You require offline capabilities or highly specialized, niche features not listed in Cloudbeds’s extensive offering.

What Type of Hotel Should Use SkyTouch?

• Hotels that prioritize an intuitive, easy-to-learn system with quick onboarding.
• Multi-property operations that need detailed reports and rate management.
• Properties with staff who need a system that minimizes training time.
• Hotels with simpler operational needs or smaller budgets.

Not ideal if:

• You need advanced automation, extensive integrations, or a highly customizable platform.
• Your hotel requires features like real-time analytics, digital registration, or guest messaging at scale.
• You experience frequent bugs or need ongoing support for complex operations.

Cloudbeds vs SkyTouch: The Bottom Line for Hotels

Cloudbeds delivers a more complete, integrated management experience with a higher volume of recent reviews and broader features, making it suitable for hotels looking to scale. Its extensive partner network and flexible platform support diverse property types and operational complexities.

SkyTouch provides a simple, easy-to-use PMS with reliable support and detailed reporting, best for smaller hotels or properties prioritizing ease of onboarding. However, its limited features and older review base make it less suitable for fast-growing or tech-savvy hotels.

If your hotel aims for growth, automation, and a future-proof platform, Cloudbeds is the clear choice. Conversely, if you need a straightforward system with minimal complexity, SkyTouch may meet your immediate needs but lacks the scalability of Cloudbeds.