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ComSyS Software vs. ThinkReservations PMS:
Which Is Right for You?
TLDR
We analyzed 395 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
ComSyS Software shines .
ThinkReservations shines in ease of use and customer support — especially for brand properties (0.0/5) , with exclusive features like Payment processing and Housekeeping module.
How Does ComSyS Software Compare to ThinkReservations PMS?
Side-by-side ratings based on 395 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $500/mo |
| Verified Reviews | 0 | 395 |
What Are the Pros and Cons of ComSyS Software vs ThinkReservations PMS?
After analyzing 395 verified reviews, ComSyS Software users most value its , while ThinkReservations users highlight customer support, operational efficiency, data and reporting. Click any theme to see what reviewers say.
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Customer Support
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Operational Efficiency
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Data and Reporting
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Integration with OTAs
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Pricing and Fees
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Security Features
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ComSyS Software vs ThinkReservations: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | — | #4 145 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #9 25 reviews |
| Large (75-199 rooms) | — | #6 3 reviews |
| X-Large (200+ rooms) | — | #5 1 reviews |
By Property Type
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| Boutique ▾ | — | #7 100 reviews |
| Luxury ▾ | — | #7 70 reviews |
| Branded / Chain ▾ | — | #7 24 reviews |
| Extended Stay ▾ | — | #11 8 reviews |
By Region
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| North America ▾ | — | #1 386 reviews |
| Europe | — | #57 0 reviews |
| Asia Pacific | — | #32 0 reviews |
| Middle East | — | #32 0 reviews |
The Decision
Choosing a property management system (PMS) is crucial for your hotel’s operational efficiency and guest experience. ComSyS Software by ComSyS and ThinkReservations PMS are two options, but their market presence and reviews differ greatly. ComSyS, established in 1984 with 68 employees, has no recent reviews or ratings, raising questions about its current effectiveness. ThinkReservations, founded in 2012 with 22 employees, boasts over 350 reviews, most from the last six months, making it a more reliable choice for hoteliers today.
Are you looking for a system with a proven track record or one that’s actively trusted by peers?
Is ComSyS Software or ThinkReservations Better for Hotels?
Both products aim to streamline hotel operations, but they diverge in market presence and user feedback. ComSyS Software appears to target broader business management beyond hospitality, with a focus on ad-hoc reporting and control, but it has no recent reviews or ratings, suggesting limited current hotel user satisfaction or visibility. ThinkReservations, by contrast, offers a comprehensive PMS with 39 features tailored to hotels, with recent, highly positive reviews emphasizing ease of use, integration, and support.
If your hotel prioritizes a modern, well-supported PMS with recent hotel user feedback, ThinkReservations is the better fit. Do you need a system with active hotel user validation or one still under evaluation?
ThinkReservations vs ComSyS Software: Which Should Your Hotel Choose?
If your hotel needs a reliable, feature-rich PMS with extensive integrations, go with ThinkReservations. It’s favored by small to medium hotels, B&Bs, and inns, with a 4.88/5 rating from 343 recent reviews—hotels admire its ease of use, support, and revenue tools. ComSyS, lacking recent reviews and a clear user base, is less suitable unless you need an enterprise-level system outside hospitality.
For hotels aiming to increase revenue through automation, guest communication, and channel management, ThinkReservations offers proven tools. If you’re seeking a customizable platform with extensive hotel-specific features, ComSyS’s offering remains unclear.
Is ComSyS Software or ThinkReservations Easier to Use?
ThinkReservations scores 4.82/5 for ease of use, bolstered by recent reviews praising its intuitive interface, seamless onboarding, and quick staff adoption. Users often mention how it simplifies operations, allowing staff to focus on guest interactions. ComSyS, on the other hand, has no available user ratings or reviews, making it impossible to assess its usability.
Given the recent, positive user feedback, Edge: ThinkReservations.
Which Has Better Features: ComSyS Software or ThinkReservations?
ThinkReservations boasts 39 features, including a channel manager, booking engine, automated night audit, guest messaging, online check-in, and multi-currency support—features highly valued by small to mid-sized hotels. ComSyS offers no features listed, suggesting limited hotel-specific tools or that its scope may be broader and less tailored to hospitality.
For operational automation and guest engagement, ThinkReservations clearly leads. ComSyS’s features, if any, are not specified, making it difficult to compare on functionality.
Which Has Better Customer Support: ComSyS Software or ThinkReservations?
ThinkReservations consistently earns 4.82/5 in customer support and onboarding, with reviews highlighting its quick, accessible, and knowledgeable support team. Guests praise the support as friendly, prompt, and helpful, making implementation smooth. ComSyS offers no recent reviews or ratings, leaving its support quality unverified.
Edge: ThinkReservations.
Which Has More Integrations: ComSyS Software or ThinkReservations?
ThinkReservations integrates with 16 verified partners, including major OTAs like Airbnb, Expedia, and Tripadvisor, plus channel managers and payment processors. ComSyS has only 1 verified integration, which limits its connectivity options.
If your hotel relies on multiple channels and real-time updates, ThinkReservations provides a broader and more reliable ecosystem. ComSyS’s limited integrations suggest it may suit more niche or internal operations.
Which Do Hoteliers Rate Higher: ComSyS Software or ThinkReservations?
ThinkReservations enjoys a 4.88/5 rating from 343 recent hotel reviews, with users in B&Bs, inns, and boutique hotels praising its ease of use, support, and revenue-boosting tools. ComSyS has no recent reviews or ratings, making it impossible to gauge current hotel sentiment.
Based on recent data, Edge: ThinkReservations.
How Much Do ComSyS and ThinkReservations Cost?
ComSyS’s pricing is not publicly available, and it appears to be a customized enterprise solution, possibly involving higher costs. ThinkReservations charges a flat fee of $500 monthly, with no additional implementation or per-room fees.
If budget transparency and predictable costs are priorities, ThinkReservations offers clarity.
What Type of Hotel Should Use ComSyS Software?
- Hotels that require extensive business management tools outside core hospitality functions.
- Large enterprises needing comprehensive reporting and control systems.
- Organizations that prioritize scalable, customizable solutions for varied industries.
- Not ideal if you need a hotel-specific PMS with active user reviews or modern features.
What Type of Hotel Should Use ThinkReservations?
- Small to medium hotels, B&Bs, inns, and boutique properties seeking an easy-to-use PMS.
- Hotels looking for seamless OTA integration and revenue enhancement tools.
- Teams that want robust support, automated guest communications, and online check-in.
- Not ideal if you operate a large resort with complex multi-property management needs or require a highly customizable enterprise system.
The Bottom Line for Hotels
ComSyS Software offers a long-established presence with a focus on business management, but its lack of recent hotel reviews makes its current suitability uncertain. ThinkReservations, by contrast, provides a proven, highly-rated PMS tailored for small to mid-sized hotels, with extensive features, integrations, and a customer support experience that reviewers praise highly.
If your hotel values recent, active feedback and proven operational tools, ThinkReservations is the clear choice. ComSyS might serve niche needs outside of hospitality or larger enterprise environments, but for most hoteliers, it’s less relevant today.
In conclusion, for a hotel seeking a modern, well-supported PMS with a strong reputation, ThinkReservations takes the lead.
How Much Do ComSyS Software and ThinkReservations PMS Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | — | From $500/mo |
Which Features Does ComSyS Software Have That ThinkReservations PMS Doesn't (and Vice Versa)?
According to HTR's product database, ComSyS Software and ThinkReservations PMS share 0 features. Here are the key differences — features one has that the other lacks.
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| Booking Engine | ||
| Calendar view | ||
| Channel Manager | ||
| Custom rates | ||
| EPoS | ||
| Payment processing |
Showing top differences. 27 more features differ between these products.
Real-World Results: ComSyS Software vs ThinkReservations by Business Goal
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"I became aware of ThinkReservations at a trade show in the US, and I could see right away that it would help Blue Tang Inn streamline our operations, increase our booking and upsel..."
No published case study for this goal yet.
"ThinkReservations Digital Registration has streamlined our check in process, making my job so much easier. Being able to ask guests for their ID and credit card ahead of time, agre..."
No published case study for this goal yet.
"We try to take care of all the needs of our guests so that they have an experience rather than just a stay"
ComSyS Software vs ThinkReservations: The Bottom Line
What hoteliers love
Though already noted as excellent by many, a few reviews express the desire for additional support on weekends to better handle urgent inquiries.
ThinkReservations aids in streamlining operations through digital registration, night audits, and easy management of booking and check-in processes, a... ThinkReservations aids in streamlining operations through digital registration, night audits, and easy management of booking and check-in processes, allowing staff to focus more on guest interactions.
The system offers comprehensive data and reporting features, enabling hoteliers to make informed decisions on pricing, guest satisfaction, and strateg... The system offers comprehensive data and reporting features, enabling hoteliers to make informed decisions on pricing, guest satisfaction, and strategy planning.
Where hoteliers push back
Some reviews highlight issues with the pricing structure, including dissatisfaction with channel manager fees and the high price of features like Thin... Some reviews highlight issues with the pricing structure, including dissatisfaction with channel manager fees and the high price of features like ThinkMessenger.
Mandatory two-step authentication is a point of frustration for some users, who find it burdensome and wish for lower security settings.
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About ComSyS Software vs ThinkReservations PMS
Can ComSyS Software replace ThinkReservations PMS?
It depends on your requirements. ComSyS Software and ThinkReservations PMS share many core Property Management Systems features, but each has unique capabilities. ComSyS Software offers 1 verified integration partners, while ThinkReservations PMS offers 16. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. ThinkReservations PMS leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do ComSyS Software or ThinkReservations PMS offer a free plan?
ComSyS Software: No. ThinkReservations PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank ComSyS Software and ThinkReservations PMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. ComSyS Software has an HT Score of 0 and ThinkReservations has 89. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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