Crave Interactive (Tablets) vs. Xotelier (Tablets):
Which Is Right for You?

The Decision

Choosing between Crave Interactive and Xotelier for your hotel’s in-room tablet solution hinges on your priorities around features, support, and proven success. Crave’s platform is well-established, boasting a high rating based on hundreds of recent reviews, whereas Xotelier’s offering appears limited in market presence and lacks review data. Both aim to elevate guest experience, but their capabilities and track records vary significantly.

Crave’s extensive features, user satisfaction, and regional reach make it the more reliable choice for hotels seeking comprehensive guest engagement tools. Xotelier’s narrower scope and absence of recent feedback suggest it’s less suited for hotels prioritizing proven, modern solutions.

Is Crave Interactive or Xotelier Better for Hotels?

Crave Interactive is designed to serve hotels that want a feature-rich, customizable guest engagement platform with proven support and extensive integrations — ideal for mid-range to luxury properties. Its robust feature set, including digital directories, multi-lingual support, in-room control, and upselling tools, addresses a wide range of guest needs, making it suitable for hotels aiming to enhance operational efficiency and guest satisfaction simultaneously.

Xotelier, on the other hand, appears targeted at smaller or budget-conscious establishments, or those seeking a simpler, more basic solution. The lack of available reviews and features limits confidence in its ability to support complex hotel operations or deliver advanced guest services. If your hotel needs a tested, highly-rated solution with proven results, Crave clearly leads; if minimal features suffice, Xotelier might be considered, but with caution.

Is Crave Interactive or Xotelier Easier to Use?

Crave’s platform scores a 4.5 out of 5 for ease of use, backed by a 4.37/5 onboarding rating and positive guest feedback about navigation and functionality. Reviewers highlight its intuitive interface and straightforward content management, making staff adoption relatively smooth, though some mention content updates can be slow.

Xotelier’s usability is unverified due to a lack of reviews and user feedback, making it difficult to assess its learning curve or staff adoption experience. Its minimal presence and absence of recent reviews suggest it may not have the same user-centric focus as Crave.

Edge: Crave Interactive.

Which Has Better Features: Crave Interactive or Xotelier?

Crave Interactive offers a comprehensive suite of 55 features, including digital menus, in-room controls, request management, multi-lingual support, contactless ordering, payment integrations, and guest messaging. These features cover the full spectrum of guest engagement, operational automation, and revenue opportunities.

Xotelier, by comparison, does not publicly list any specific features, and no unique functionalities are documented. Its limited feature set, combined with zero verified integrations or advanced tools, makes Crave the clear leader.

Edge: Crave Interactive.

Which Has Better Customer Support: Crave Interactive or Xotelier?

Crave’s support team receives a 4.6/5 rating from users, with reviews praising their responsiveness and support efficiency. Guests and staff alike find Crave’s onboarding process smooth, and ongoing support attentive, which is crucial for maintaining complex systems.

Xotelier offers no available reviews or support ratings, leaving its support quality uncertain. The absence of recent customer feedback strongly favors Crave for hotel operators who prioritize reliable support.

Edge: Crave Interactive.

Which Has More Integrations: Crave Interactive or Xotelier?

Crave integrates with 17 verified partners, including Oracle Hospitality, Amadeus, Google Pay, and POS systems, enabling a connected guest experience and operational automation. These integrations facilitate smoother workflows and richer guest interactions.

Xotelier lists no verified integrations, limiting its ability to work with existing hotel systems or expand functionalities. For hotels seeking a platform that can connect with their current tech stack, Crave offers a distinct advantage.

Edge: Crave Interactive.

Which Do Hoteliers Rate Higher: Crave Interactive or Xotelier?

With 147 reviews and recent feedback, Crave maintains an overall rating of 4.6/5 and a 92.76/100 on the HTScore, with a 90% likelihood of recommendation. Hotels across segments, especially independent and luxury properties, praise its functionality, support, and impact on guest satisfaction.

Xotelier has no reviews or ratings available, making it impossible to gauge user satisfaction or compare hotel segment preferences. The data indicates Crave’s platform is the more trusted choice among hoteliers.

Edge: Crave Interactive.

How Much Do Crave Interactive and Xotelier Cost?

Crave’s pricing starts at $1,200, with no mention of ongoing monthly fees or implementation costs. This straightforward fee covers the software license, with no free trial offered.

Xotelier’s pricing details are unavailable, which complicates a direct comparison. Many hotels prefer transparent pricing to evaluate ROI clearly, and Crave’s known fee structure offers that clarity.

What Type of Hotel Should Use Crave Interactive?

• Hotels that want a feature-rich, customizable guest engagement platform capable of digital directories, in-room controls, and upselling.
• Properties aiming to reduce staff workload by automating requests, messaging, and payments.
• Hotels seeking multi-lingual support to serve international guests.
• Establishments that value proven support, integrations, and regional coverage.
• Hotels that want to drive revenue through targeted upselling features.

Not ideal if your hotel:

• Has a very limited budget or only needs basic in-room amenities.
• Operates in a niche segment with minimal guest interaction needs.
• Prefers a system with limited or no recent user reviews.

What Type of Hotel Should Use Xotelier?

• Small hotels, B&Bs, or restaurants seeking a simple guest service solution.
• Establishments with minimal integration needs and limited operational complexity.
• Hotels with very tight budgets looking for a low-cost option (though pricing info is unavailable).
• Hotels in markets where Xotelier’s support and regional presence can be validated.

Not ideal if your hotel:

• Needs a system with proven features, extensive integrations, or recent reviews.
• Operates in a competitive or luxury segment where advanced guest engagement is critical.
• Requires ongoing support from a well-established vendor with a regional footprint.

Crave Interactive vs Xotelier: The Bottom Line for Hotels

Crave Interactive is a well-established, feature-rich platform with a proven track record reflected in over 147 recent reviews and high ratings. Its extensive integrations, regional presence, and strong support make it suitable for mid-size to luxury hotels that want to enhance guest experience and operational efficiency.

Xotelier’s limited information, lack of reviews, and absence of documented features suggest it’s less suited for hotels that depend on reliability, advanced features, and proven support. It may appeal to very small establishments or those experimenting with basic solutions, but its long-term viability remains uncertain.

Choose Crave if you value a trusted, comprehensive platform with a demonstrable positive impact. Opt for Xotelier only if your needs are minimal, and you’re prepared to accept limited support and features.