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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Crave Interactive Tablets (acq by HCN)
4.5 (194 REVIEWS)
HT Score
93 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Joe, John, Andre + 8 more experts recommend Crave Interactive
Read Recommendations
Crave Interactive Tablets (acq by HCN)
Ranked 2 (out of 25) in In-Room Hotel Tablets
2026 Finalist
HotelTechAwards
Hoteliers voted Crave Interactive as the #2 In-Room Hotel Tablets provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldLeave your guests with a lasting impression.
91% recommended by 159 hotels
Fairmont Pacific Rim, Secrets Moxche, Alila Napa Valley & 156 others
Bell - AI powered product analyst
I analyzed all of Crave Interactive’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Crave In-Room Tablets significantly enhance the guest experience by providing instant access to room service, hotel info, and local recommendations, ultimately increasing customer satisfaction. They streamline operations by reducing the demand on front desk staff and enabling digital check-ins and bill management. While highly efficient in centralizing information and offering upselling opportunities, critiques focus on the lack of sleep mode on tablets and limited customization options, which can impact guest comfort and property branding efforts.
Fairmont Pacific Rim, Secrets Moxche, Alila Napa Valley & 156 others
Read their reviewsWhat Types of Hotels Crave Interactive is Popular For
Size
9 | X-Small (1-9 room)
38 | Small (10-49 room)
32 | Mid-Sized (50-99 room)
125 | Large (100-499 room)
27 | X-Large (500+ room)
Country
61 | United Kingdom
54 | United States
45 | Mexico
9 | Bahamas
8 | United Arab Emirates
7 | Canada
7 | Costa Rica
4 | Thailand
3 | Norway
2 | Panama
2 | Australia
2 | Estonia
1 | Iceland
1 | Serbia
1 | Turks and Caicos Islands
1 | Turkey
1 | Philippines
1 | Portugal
1 | India
1 | Greece
1 | Vietnam
1 | Netherlands
1 | Japan
Type
174 | Luxury Hotels
128 | Resorts
108 | Bed & Breakfast & Inns
98 | Boutique Hotels
71 | Branded Hotels
62 | Airport/Conference Hotels
41 | City Center Hotels
30 | Limited Service & Budget Hotels
21 | Casinos
16 | RV Parks & Campgrounds
13 | Hostels
10 | Vacation Rentals & Villas
8 | Extended Stay & Serviced Apartments
6 | Motels
Region
106 | North America
71 | Europe
10 | Central America
9 | Middle East
9 | South America
8 | Asia Pacific
2 | Oceania
Category
194 | In-Room Hotel Tablets
67 | Hotel Guest Apps
1 | Concierge Software
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What is Crave Interactive?
Founded in 2009 | Headquarters in Cranfield (United Kingdom) | 26 employees
Crave Interactive (Tablets) is a versatile in-room guest engagement solution designed specifically for hotels. This platform enhances the guest experience, streamlines hotel operations, and boosts revenue through effective upselling and interactive marketing. The tablets offer flexible customization, allowing hoteliers to tailor the interface to match their branding and meet specific guest needs. With multi-language support and seamless integration with hotel Property Management Systems (PMS), Crave Interactive ensures a modern and efficient in-room experience. The solution also facilitates paperless operations, reducing costs and contributing to a sustainable environment. Ideal for hoteliers looking to modernize guest interactions and increase operational efficiency, Crave Interactive (Tablets) is a valuable addition to any hospitality business.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Crave Interactive products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Crave Interactive Reviews Analyzed: 10
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Crave Interactive Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Crave Interactive
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Crave Interactive's Provided Description:
"Crave Interactive is on a mission to help hospitality businesses provide great services to their guests with innovative and cool technology. At our core is a passion for making technology delightful and easy to use, both for our clients’ guests and their staff. Our in-room tablets and complimentary mobile platform are designed specifically for hotels, and are recognised as being best in class. We provide outstanding digital service throughout the guest journey, from pre-stay to arrival, from in-room to around town. With digital service being an increasingly important part of the guest experience, we strive to leave guests with positive lasting memories of their stay."
FAQs
Capabilities
In-room Notifications / Messaging
In-room Notifications / Messaging
Dynamic animated messages can capture your guest’s attention, and provide scope for creative promotions or communicating important information. Data we’ve collected from hotels with our tablets shows that over 90% of guests will interact with their tablets, giving you an extremely high engagement communication channel.
Room controls
Room controls
Integrate with smart room control systems such as climate control, lighting, and blinds/curtains. Tablets also feature an I/R emitter with the ability to control TVs.
Replaceable Battery Packs
Replaceable Battery Packs
Most tablets and smartphones have non-serviceable lithium-ion batteries which fail after about 3 years of use, limiting their life considerably. Crave solves this problem with replaceable battery packs that are easy for your staff to change, extending the expected life of our tablets to 8 years. Tell that to your finance chief.
Tough Construction Developed for Hospitality
Tough Construction Developed for Hospitality
Our protective covers help prevent accidental damage and improve tablet resilience. Along with internal protective design features , you can expect less than 2% screen breakages per year – significantly lower than the industry average. And if you are in a remote location (as many of our beautiful resort hotels are), we now offer DIY screen fixing packs to compliment our repair services.
Multi-media Docks
Multi-media Docks
Crave tablet docks include two quality speakers for a great sound while playing the radio, videos, and hands free calls. The docks are designed so that the tablet always sits correctly on the wire-free charging pins, and include a detachable PSU cable to allow easy installation with any bedside furniture. And for the guest convenience there is a USB-A and USB-C charging socket
Features
Content & Information
4/5 features
Messaging & Communication
4/5 features
Request Management
4/5 features
Upselling & Offers
4/5 features
Guest Profiles
4/5 features
Advertising
4/5 features
Crave Interactive Reviews Summary
Ease of Use
4.5/5
Customer Support
4.7/5
ROI
4.2/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, Crave Interactive Tablets (acq by HCN) is the #3 most trending product in the In-Room Hotel Tablets category (out of 25) and the #125 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCrave Interactive’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Crave Interactive as the #2 In-Room Hotel Tablets provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Crave Interactive Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
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References
"It's a really good system, it went really well this weekend! The customers loved it, and to be honest they probably spent more using it!"
Alex Chilton-Thwaite
Owner @
Shaw's Lodging
"Your response times are absolutely incredible - I asked customer success to change the price on something at 2am and it was done within 2 minutes!!"
Lee Hughes
Owner @
Anchor Inn
"ServeSafely speeds up table service, the solution is very quick and reliable. Increased sales by at least 20%, the up selling functionality is very good, customers ordering items they didn't think were on the menu. Customers leaving more tips than usual, gratuity default set at 7.5% and seems to be working well."
Dale Malbert
Owner @
Engine Inn
"The solution is very quick and reliable. Increased sales by at least 20%, the up selling functionality is very good, customers ordering items they didn't think were on the menu. Customers leaving more tips than usual, gratuity default set at 7.5% and seems to be working well."
Dale Malbert
Owner @
Engine Inn
"At Vdara, we are committed to providing an exceptional level of service and the introduction of Crave tablets ensure that we’re elevating that level of service by evolving to meet the modern needs of our guests,"
Mary Giuliano
General Manager @
Vdara Hotel & Spa
Featured Customers
More Products by Crave Interactive
Hotelier Rating
Looking for specific info?
7
The guest is able to view important information.
Front Desk Agent from 25-49 room Boutique in Jalousle (Caribbean)
Verified
8 months ago
What I like the most is the fact that a message can be sent to all the rooms at once.
Caribbean
Caribbean
Front Desk Agent
Small Hotel
10
The different reports made about our tablet settings have been perfectly handle by Revinate Team.
from 100 to 199 room Bed & Breakfast & Inn in La Fortuna (Costa Rica)
Verified
8 months ago
The efficiency to answer and resolve the different problems. Also, if there is anything that has to be done in the futuro you can have the certainty they will follow up.
Costa Rica
Costa Rica
Large Hotel
10
Great for Luxury Service
Director of Food & Beverage from 100 to 199 room Bed & Breakfast & Inn in Cincinnati (United States)
Verified
8 months ago
These tablets are very useful to help minimize calls through our AYS agents. Guests are able to look up local information, hotel offers, call for valet to retrieve cars and place in-room dining orders, taking the burden off of the hotel operators.
United States
United States
Director of Food & Beverage
Large Hotel
9
Very simplistic and easy to use
Guest Services from 75-99 room Bed & Breakfast & Inn in Lower Beeding (United Kingdom)
Verified
8 months ago
- Very easy to use
- The team are very responsive if any changes need making
- Like the look and the placement of all the tabs and items
- very efficient for all guests to use and communicate with the front desk
United Kingdom
United Kingdom
Guest Services
Mid-Sized Hotel
8
Crave Room Tablets
Senior Marketing & Development Manager from 50-74 room Airport/Conference Hotel in Carbis Bay (United Kingdom)
Verified
8 months ago
Ease of direct communication to guests/guest rooms on a daily basis.
Tablets are easy to navigate for our guests.
The addition of video animation to home slides and continual development made by Crave Hospitality team enables the product to continually improve.
United Kingdom
United Kingdom
Senior Marketing & Development Manager
Mid-Sized Hotel
10
Great communication from the hotel to our guests.
from 200 to 499 room Boutique in Vancouver (Canada)
Verified
8 months ago
We use the Crave tablets as a key tool to connect with our guests. Each room is equipped with a tablet where guests can contact the Front Desk to request items, explore our facilities, and learn more about the hotel’s history. It’s a great platform to enhance guest engagement and convenience.
During check-in, we also use the tablets to sho...
Canada
Canada
Large Hotel
10
Quick, Dependable Customer Service
Operations Manager from 25-49 room Boutique in Jalousle (Caribbean)
Verified
8 months ago
- Easy setup with practical options
- User friendly
- great and efficient customer service
The initial meeting with Tim, the Commercial Officer, was highly productive, and the subsequent handover to the Project Officer (Tom Russel) and Design officer (Tom Whelan) was handled seamlessly. The team provided detailed instructions to support the...
Caribbean
Caribbean
Operations Manager
Small Hotel
10
Crave made my job as a Marketing Coordinator easier
Marketing Coordinator from 100 to 199 room Boutique in Encinitas (United States)
Verified
8 months ago
The thing I liked most was that all of our information was in one spot for our guests, making it easy for them to learn everything about the hotel. As a Marketing Coordinator, this also gave me an entire new avenue to market our events and activities. I think that if our property implemented the tablets in every room, not just the suites, t...
United States
United States
Marketing Coordinator
Large Hotel
8
Simplified customer journey
Brand & Marketing Executive from 50-74 room Airport/Conference Hotel in Carbis Bay (United Kingdom)
Verified
8 months ago
Great way to communicate with guests, push messaging and streamlines customer journey - it is easy for guests to make reservations for dining and services for the tables, reducing demand on our reception team.
United Kingdom
United Kingdom
Brand & Marketing Executive
Mid-Sized Hotel
10
Crave In-Room Tablets have transformed our guest experience.
Assistant IT Manager from 25-49 room Luxury Hotel in Soufriere (Caribbean)
Verified
8 months ago
They’re sleek, easy to use, and give guests instant access to room service, hotel info, and local recommendations. Updates are quick and paper-free, saving time and resources. The Crave team provided excellent support throughout setup, and our guests love the modern, convenient touch. Highly recommended for hotels looking to enhance servic...
Caribbean
Caribbean
Assistant IT Manager
Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Crave are a valued partner of ours at Deliverect. The team at Crave are knowledgable, supportive and have built a best in class suite of products to service the hospitality industry. Deliverect establishes a connection between Crave Interactive and the existing order management system. Orders made on Crave Interactive are then integrated directly to your POS. Together, Crave and Deliverect have partnered to provide customers a seamless digital order experience.
Showing all answers to: "What does this product or service do well?"
Crave are a valued partner of ours at Deliverect. The team at Crave are knowledgable, supportive and have built a best in class suite of products to service the hospitality industry.
Deliverect establishes a connection between Crave Interactive and the existing order management system. Orders made on Crave Interactive are then integrated directly to your POS.
Together, Crave and Deliverect have partnered to provide customers a seamless digital order experience.
Allows guests to discover all hotel amenities and services from the comfort of their own room. Easily updated, the digital directory saves on expensive printing costs and is therefore always up-to-date.
It's a great product with huge customization for the customer, great team working on it and really professional. We couldn't be happier working with Crave.
The customer was working with a different sollution and knew really well what they wanted and don'twanted. Since the beginning, Crave could answer to all the questions and show the solution fullfilled the requirements.
This product is exceptional, significantly improving guest interaction and serving as a valuable tool for generating additional revenue and bookings. It not only enhances the guest experience but also provides an excellent ROI.
The tablets make it easy for the guest to communicate with the hotel and other services that the hotel offers as well as event promotions, and a summary of the restaurants that the hotel includes.and the guest likes the efficiency of the tablets
Question:
What differentiates this product or service from the competition?
Answer:
In the relatively new space of digital ordering, Crave are incredibly experienced and reliable. They have over 10 years experience in the industry and are processing millions of orders a year. Crave provide a creates highly customised solutions tailored to your brand. The Crave team is global and provide 24/7 support.
Showing all answers to: "What differentiates this product or service from the competition?"
In the relatively new space of digital ordering, Crave are incredibly experienced and reliable. They have over 10 years experience in the industry and are processing millions of orders a year.
Crave provide a creates highly customised solutions tailored to your brand.
The Crave team is global and provide 24/7 support.
Close integration with PMS systems using TigerTMS middleware iLink enabling a complete end-to-end solution. Excellent usability for the guest through clear and easily navigable screens, leading to a superior interactive experience.
The capacity of customization and autonomy the customer can have, plus the 24/7 support service from Crave.
Plus they have a really great pre-sales team that can show all the functionalities of the solution on-site with the customer.
Crave managed to send a tablet for a POC and it was really smooth and a key-point.
With Crave tablets, guests can interact seamlessly with the hotel and Hotel staff across various departments can also engage with guests and drive bookings directly through the tablet without the need to download an app or turn on the TV.
Of all the solutions I've seen on the market, this one is the most comprehensive and, most importantly, generates the highest revenue through enhanced guest interaction.
I have never known any other product like the tablets that crave offers to hotels, so it is something very new.so for me there is nothing like what crave offers, since it is something that helps the hotel a lot to offer its services
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Take the time internally uncover your pain points and perhaps ask yourself why you are looking at new technology. These could be financial, productivity or process pain points across the Hotel. The review will uncover clear requirements that Crave, with their wealth of knowledge and technology, can tailor a solution to solve those pains.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Take the time internally uncover your pain points and perhaps ask yourself why you are looking at new technology. These could be financial, productivity or process pain points across the Hotel.
The review will uncover clear requirements that Crave, with their wealth of knowledge and technology, can tailor a solution to solve those pains.
Class leading product from established supplier with reputation for service excellence - hotels will be making minimum risk decision in choosing in-room tablets for superior service from Crave Interactive.
Your customers will love it. It's super smooth, clean, and customized and you can count on a great team that is always there for you.
The product is safe, secure, user-friendly and intuitive, so your clients can have the best experience at the hotel
I highly recommend scheduling a demo and conducting a proof of concept. While other options on the market may focus on enhancing the guest experience or offering a tech-savvy appearance, Crave goes further by streamlining operations and driving additional revenue. The product essentially pays for itself.
I would say that this is a great product and also the service is amazing. This kind of technology improves a lot the interaction between guest and service desk. This is a must have that every hotel should includes
Recommended by
Joe Pleece
Enterprise Sales
@
Deliverect
John Owen
CEO
@
TigerTMS
Andre Matos
Business Developer Team Leader
@
Konica Minolta
Rafael Solórzano
Commercial Director
@
Hotel Depot
Arturo Armando Briano
it engineer
@
Servicios de Computo del Caribe
Joe Pleece
Enterprise Sales
@
Deliverect
John Owen
CEO
@
TigerTMS
Andre Matos
Business Developer Team Leader
@
Konica Minolta
Rafael Solórzano
Commercial Director
@
Hotel Depot
Arturo Armando Briano
it engineer
@
Servicios de Computo del Caribe
Rafael Solórzano
Sales Manager
@
Hotel Depot
Chris Horn
Managing Director
@
Gold Key Media
Gil Carver
CEO
@
Avico
Jaume Serra
CEO
@
Arki Management
Alaa Bahr
Senior Software Engineer
@
INTEREL
Richard Bradbury
VP, Strategy, Marketing, Alliances
@
Quore
Are you a consultant or vendor that recommends Crave Interactive?
Leave a recommendation
News
Crave Interactive
1 year ago
A Touch of Convenience: Enhancing Guest Experience with Crave Tablets at Foxhills Club & Resort
Crave Interactive
1 year ago
Crave Tablets Drive Operational Excellence and Guest Satisfaction at Nobu Hotel Los Cabos
Crave Interactive
1 year ago
Crave Interactive Announces Strategic Partnership with Book4Time to Boost Spa Bookings
Crave Interactive
2 years ago
Foxhills Club & Resort Elevates Guest Experience with Installation of Crave Interactive Tablets in All Rooms
Crave Interactive
2 years ago
Crave Interactive to Showcase In-Room Tablets with Up to 80% Guest Engagement and Enhanced Crave AI at HITEC 2024
Crave Interactive
3 years ago
Crave Interactive Launches Crave AI: Hotel Guest Service Redefined
Crave Interactive
4 years ago
RCD Hotels® Orders 3,450 In-Room Tablets from Crave Interactive for Four of its Prestigious Resort Hotels in Latin America
Crave Interactive
4 years ago
Crave Interactive Provide a Single Guest Portal for all Hotel QR Codes
Crave Interactive
4 years ago
Crave to Showcase Latest Innovations at HITEC’s 50th Anniversary in Orlando
Crave Interactive
4 years ago
Crave Announced as HotelTechAwards 2022 Finalists
Crave Interactive
4 years ago
Crave T3 Tablet Range Launch
Crave Interactive
5 years ago
Mobile Ordering Statistics in the Hotel Industry
Crave Interactive
5 years ago
Viceroy Hotel Group Chooses Crave Interactive’s AppLess™ Contactless Mobile Ordering and Digital Directories
Crave Interactive
5 years ago
PPHE Hotel Group choose Crave Interactive’s ServeSafely mobile ordering for its hotels and restaurants
Crave Interactive
6 years ago
Crave Interactive launch ServeSafely to protect restaurant staff and customers from COVID-19.
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Support
Unverified
Crave Interactive has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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