Ranked 2nd (out of 23) in Guest Room Tablets
Guest Room Tablets
Instant access to all your guest services via intuitive in-room tablets.
Ranked #2 out of 23 in Guest Room Tablets
Crave Interactive’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreDigitally connect with your guests and enable access to all your Hotel services through an in-room tablet. Simple and intuitive our in-room tablets are proven to increase revenue; updates are instant, promotional offers can be targeted and guests enjoy adding extra options to their in-room dining experience. Costs are reduced with no more paper directories or reprints and your staff are more effic...
Crave Interactive is a world-leading developer of digital service solutions for the global hospitality industry and experts in self-ordering and guest communica...
89% recommend
Hospitality Consultant from in San Jose (United States)
In a word? It's slick! The combination of a quality tablet/fast processor with highly intuitive software that was so snappy that it almost seemed to anticipate the information I was thinking of finding next. That can...
Operations Manager from Boutique in (United Kingdom)
Good reliability. Friendly and practical for users. The new features related to turning the tablet into a remote control for TV gives another extra option to add convenience for clients. Customer service from support is...
Director of IT from Branded in Benito Juárez (Mexico)
A great partner to help innovating our resorts. When we met Crave a few years ago, they listened and worked with us to achieve our business goals and provide a great solution to increase our in room satisfaction ratings ...
What does this product or service do well?
It offers a wide range of options and content for users to engage with and allows the hotel to impress guests by offering cutting edge ingenuity. Requiring very little staff training through it's common sense design.
by Chris Horn (Gold Key Media) on December 13, 2019
See more answers (4)What differentiates this product or service from the competition?
Ease and speed of use and range of applications. The ability to embed platforms such as the Gold Key Media digital entertainment platform containing digital newspapers, magazines, games, books etc. allows guests to access up to date news from across the globe in real time.
by Chris Horn (Gold Key Media) on December 13, 2019
See more answers (4)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
If this product stands up to the scrutiny and high standards placed upon it by prestigious venues such as The Lanesborough, Pennyhill Park, South Lodge etc. whose guests are discerning and demanding then the quality of the product speaks for itself.
by Chris Horn (Gold Key Media) on December 13, 2019
See more answers (4)
At Vdara, we are committed to providing an exceptional level of service and the introduction of Crave tablets ensure that we’re elevating that level of service by evolving to meet the modern needs o...
This vendor has fewer recent reviews than average compared to other top Guest Room Tablets providers. It is advised that you ask for recent references before proceeding.
Dec 16, 2020
Social Media Manager from Branded in Nassau (The Bahamas)
Great to share key messaging to our guests inhouse EXCELLENT CUSTOMER SERVICE, every time we send an it gets done right away.
It would be great if the tablet could be integrated with third party websites, we would like to be able to link to our website and other locations.
Dec 11, 2020
Manager from Other in (United Kingdom)
The simplicity of the app was easy for customers to understand and the QR codes enabled customers to receive a full app experience without having to actually download anything prior to arriving at the eve...
The 24 hour helpline could be improved - we struggled at times to get through and/or language barrier wasn't ideal.
Dec 11, 2020
Digital Marketing Department from Resort in Nuevo Arenal (Costa Rica)
What I liked the most is the immediacy with which your team helps to resolve each new request and the immediacy with which each requested modification is reflected.
I think everything is perfect just the way it is right now. I want to acknowledge that the entire team at Crave does an incredible job and has exceptional customer service.
Dec 11, 2020
Rooms Operation Manager from Resort in Montego Freeport (Jamaica)
Very convenient Makes transmitting information to guest so much easier, especially since we are cutting down on paper usage. Add flare to the room and
Room control feature goes offline too frequent Room Service back log for food item when piled up prevents guest from ordering therefore would be nice if after 48 hours the tablet automatically cancels sa...
Dec 10, 2020
General Manager from Boutique in Sparsholt (United Kingdom)
Increases revenue as guests order more via this means. Improved guest satisfaction. Modernised the in-room experience for our guests. Provides up-to-date guest information. Provides a tablet for guests ...
We need to arrange an interface with our property management systems so orders are automatically charged and posted
Dec 09, 2020
General Manager from Boutique in Tallinn (Estonia)
Looks beautiful, very user friendly & interactive and suits the style of our hotel very well! The guests have been very pleased with the possibilities if offers.
Hardware mainly; sometime the screen "hangs" and takes time until it reacts, which can be frustrating, especially when trying to switch off the light/screen.
Mobile Ordering Statistics in the Hotel Industry
Director of IT from Resort in Castries City (Saint Lucia)
I like having the ability to refresh content/information to guests in improved time.