Crave Interactive (Tablets)
4.4 (156 REVIEWS)
HT Score
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Rafael, Andre, Arturo Armando + 8 more experts recommend Crave Interactive
Read RecommendationsCrave Interactive (Tablets)
Ranked 2 (out of 25) in In-Room Hotel Tablets
2024 Finalist
HotelTechAwards
Hoteliers voted Crave Interactive as the #2 In-Room Hotel Tablets provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldLeave your guests with a lasting impression.
90% recommended by 149 hotels
Fairmont Pacific Rim, Secrets Moxche, Alila Napa Valley & 146 others
What is Crave Interactive?
Founded in 2009 | Headquarters in Cranfield (United Kingdom) | 26 employees
Crave Interactive (Tablets) is a versatile in-room guest engagement solution designed specifically for hotels. This platform enhances the guest experience, streamlines hotel operations, and boosts revenue through effective upselling and interactive marketing. The tablets offer flexible customization, allowing hoteliers to tailor the interface to match their branding and meet specific guest needs. With multi-language support and seamless integration with hotel Property Management Systems (PMS), Crave Interactive ensures a modern and efficient in-room experience. The solution also facilitates paperless operations, reducing costs and contributing to a sustainable environment. Ideal for hoteliers looking to modernize guest interactions and increase operational efficiency, Crave Interactive (Tablets) is a valuable addition to any hospitality business.
Capabilities
In-room Notifications / Messaging
In-room Notifications / Messaging
Dynamic animated messages can capture your guest’s attention, and provide scope for creative promotions or communicating important information. Data we’ve collected from hotels with our tablets shows that over 90% of guests will interact with their tablets, giving you an extremely high engagement communication channel.
Room controls
Room controls
Integrate with smart room control systems such as climate control, lighting, and blinds/curtains. Tablets also feature an I/R emitter with the ability to control TVs.
Replaceable Battery Packs
Replaceable Battery Packs
Most tablets and smartphones have non-serviceable lithium-ion batteries which fail after about 3 years of use, limiting their life considerably. Crave solves this problem with replaceable battery packs that are easy for your staff to change, extending the expected life of our tablets to 8 years. Tell that to your finance chief.
Tough Construction Developed for Hospitality
Tough Construction Developed for Hospitality
Our protective covers help prevent accidental damage and improve tablet resilience. Along with internal protective design features , you can expect less than 2% screen breakages per year – significantly lower than the industry average. And if you are in a remote location (as many of our beautiful resort hotels are), we now offer DIY screen fixing packs to compliment our repair services.
Multi-media Docks
Multi-media Docks
Crave tablet docks include two quality speakers for a great sound while playing the radio, videos, and hands free calls. The docks are designed so that the tablet always sits correctly on the wire-free charging pins, and include a detachable PSU cable to allow easy installation with any bedside furniture. And for the guest convenience there is a USB-A and USB-C charging socket
Features
Content & Information
4/5 features
Messaging & Communication
4/5 features
Request Management
4/5 features
Upselling & Offers
4/5 features
Guest Profiles
4/5 features
Advertising
4/5 features
Crave Interactive Reviews Summary
Ease of Use
4.5/5
Customer Support
4.6/5
ROI
4.2/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, Crave Interactive (Tablets) is the #1 most trending product in the In-Room Hotel Tablets category (out of 25) and the #10 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCrave Interactive’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Crave Interactive as the #2 In-Room Hotel Tablets provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Crave Interactive Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
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Crave Interactive Case Studies
Crave Interactive doesn’t have any case studies available
References
"It's a really good system, it went really well this weekend! The customers loved it, and to be honest they probably spent more using it!"
Alex Chilton-Thwaite
Owner @
Shaw's Lodging
"Your response times are absolutely incredible - I asked customer success to change the price on something at 2am and it was done within 2 minutes!!"
Lee Hughes
Owner @
Anchor Inn
"ServeSafely speeds up table service, the solution is very quick and reliable. Increased sales by at least 20%, the up selling functionality is very good, customers ordering items they didn't think were on the menu. Customers leaving more tips than usual, gratuity default set at 7.5% and seems to be working well."
Dale Malbert
Owner @
Engine Inn
"The solution is very quick and reliable. Increased sales by at least 20%, the up selling functionality is very good, customers ordering items they didn't think were on the menu. Customers leaving more tips than usual, gratuity default set at 7.5% and seems to be working well."
Dale Malbert
Owner @
Engine Inn
"At Vdara, we are committed to providing an exceptional level of service and the introduction of Crave tablets ensure that we’re elevating that level of service by evolving to meet the modern needs of our guests,"
Mary Giuliano
General Manager @
Vdara Hotel & Spa
Featured Customers
Popularity by Segment
Size
19 | X-Small (1-9 room)
8 | Small (10-24 room)
34 | Medium (25-74 room)
46 | Large (75-199 room)
80 | X-Large (200+ room)
Country
50 | United Kingdom
43 | United States of America
41 | Mexico
8 | United Arab Emirates
6 | Bahamas
4 | Costa Rica
4 | Thailand
3 | Norway
3 | Canada
2 | Panama
2 | Australia
2 | Estonia
2 | Greece
1 | Iceland
1 | Serbia
1 | Turks and Caicos Islands
1 | Philippines
1 | Saint Lucia
1 | Jamaica
1 | Netherlands Antilles
1 | Vietnam
1 | Japan
Type
123 | Luxury Hotels
95 | Resorts
85 | Bed & Breakfast & Inns
69 | Boutiques
51 | Branded Hotels
36 | Airport/Conference Hotels
30 | City Center Hotels
27 | Limited Service & Budget Hotels
11 | Casinos
10 | RV Parks & Campgrounds
6 | Hostels
5 | Vacation Rentals & Villas
4 | Extended Stay & Serviced Apartments
4 | Motels
Region
87 | North America
59 | Europe
10 | Central America
8 | Middle East
7 | Asia Pacific
6 | South America
2 | Oceania
Category
156 | In-Room Hotel Tablets
60 | Hotel Guest Apps
More Products by Crave Interactive
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like Crave Interactive's in-room tablet for its ability to enhance guest experience, streamline operations, and boost revenue through upsells and interactive marketing. Users appreciate its customization flexibility to fit hotel branding and guest needs, multi-language support, and seamless hotel PMS integration. However, some note issues with hardware durability, update delays, and occasional technical difficulties. Overall, it modernizes the in-room experience effectively, drives customer engagement, and reduces paper costs.
AI-generated from the text of customer reviews
Looking for specific info?
8
Crave In Room Tablets
Director of Communications from 200 to 499 room Luxury Hotel in Nassau (Bahamas)
Verified
1 days ago
The Crave team partnership and quick turnaround on requests have been very helpful as have the quarterly reports. I appreciate working with the team.
Bahamas
Bahamas
Director of Communications
X-Large Hotel
10
Luxury Hotel Feature
Director of Food & Beverage from 100 to 199 room Luxury Hotel in Cincinnati (United States of America)
Verified
4 days ago
Crave is excellent for luxury hotel properties. Their front-end user layout is extremely user friendly, professional and elegant looking. They are very customizable to your hotel's unique operational needs. Most importantly though is their customer service. Their team is very responsive and will work directly with you to manage the content...
United States of America
United States of America
Director of Food & Beverage
Large Hotel
10
Great Tech, Even Greater Tech Support
Marketing Manager from 200 to 499 room Luxury Hotel in Sedona (United States of America)
Verified
7 days ago
We have been using the Crave tablets in our guestrooms for a little over a year now and love all the marketing aspects in addition to the main functions of in room dining, spa and activites reservations, etc. Pop up alerts for same day special events are very useful. The best part of Crave though is their team, they make it seem like they a...
United States of America
United States of America
Marketing Manager
X-Large Hotel
8
Revolutionized the guest experience.
Senior Graphic Designer from 100 to 199 room Bed & Breakfast & Inn in La Fortuna (Costa Rica)
Verified
7 days ago
It is very useful that we can publish information such as promotions in the form of pop-ups to attract the attention of the guests.Guests can easily place room service orders, and requests, or contact the concierge without picking up the phone.The Crave team is not only well trained and informed but also approaches every interaction with ge...
Costa Rica
Costa Rica
Senior Graphic Designer
Large Hotel
10
Best, fastest, friendliest and knowledgeable support.
Food and Beverage Manager from 10 to 24 room Bed & Breakfast & Inn in Sedona (United States of America)
Verified
7 days ago
We have a unique operation and Crave is incredible in customizing product to our needs. When needed, the support is very responsive and resolutions are swift.
United States of America
United States of America
Food and Beverage Manager
Small Hotel
10
Best Hotel Digital Conceirge
IT Manager from 25-49 room Resort in Mamin (Saint Lucia)
Verified
8 days ago
* Improved look and feel of the 10" tablet * Docking station with built in speakers * Improved battery life * Screen display much better, vibrant display.
* AI Engine is buzzing, currently working with the Crave team on launching the Crave AI engine.
Saint Lucia
Saint Lucia
IT Manager
Medium Hotel
10
Great Customer Sertvice - Great Product
Front Office Manager from 200 to 499 room Boutique in Vancouver (Canada)
Verified
8 days ago
The product itself is a great feature in our hotel rooms and is very useful for our guests.Customer service is outstanding, quick response, attentive, and always happy to help us with any inquiries.
Canada
Canada
Front Office Manager
X-Large Hotel
6
Crave Recommendation
Gerente General from 200 to 499 room Bed & Breakfast & Inn in Cancun (Mexico)
Verified
8 months ago
It is a very useful tool, however with the new Apps, it is much more practical for the guest to have the information at hand.
Mexico
Mexico
Gerente General
X-Large Hotel
8
Perfect fit
F&B Manager from 100 to 199 room Bed & Breakfast & Inn in Bagshot (United Kingdom)
Verified
8 months ago
Crave is a perfect fit for our operation. Changes are easy to amend and guests are enjoying the digital journey.
United Kingdom
United Kingdom
F&B Manager
Large Hotel
5
The quality of the tablets is average; the software they handle is good.
IT Manager from 500+ room Airport/Conference Hotel in Cabo San Lucas (Mexico)
Verified
9 months ago
To have a direct means of communication with each guest, showcase everything the hotel can offer, and increase sales. I like being able to have an additional line for Room Service orders.
Mexico
Mexico
IT Manager
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
This product is exceptional, significantly improving guest interaction and serving as a valuable tool for generating additional revenue and bookings. It not only enhances the guest experience but also provides an excellent ROI.
Showing all answers to: "What does this product or service do well?"
This product is exceptional, significantly improving guest interaction and serving as a valuable tool for generating additional revenue and bookings. It not only enhances the guest experience but also provides an excellent ROI.
It's a great product with huge customization for the customer, great team working on it and really professional. We couldn't be happier working with Crave.
The customer was working with a different sollution and knew really well what they wanted and don'twanted. Since the beginning, Crave could answer to all the questions and show the solution fullfilled the requirements.
The tablets make it easy for the guest to communicate with the hotel and other services that the hotel offers as well as event promotions, and a summary of the restaurants that the hotel includes.and the guest likes the efficiency of the tablets
Crave is de most complete, easy to integrate and easy to use in room technology for Hotels. We've been working with Crave for the past 8 years and it's really amazing how Happy our clients in commun are.
Crave will make you money while the guests feels that you are investing in them.
Allows guests to discover all hotel amenities and services from the comfort of their own room. Easily updated, the digital directory saves on expensive printing costs and is therefore always up-to-date.
Question:
What differentiates this product or service from the competition?
Answer:
With Crave tablets, guests can interact seamlessly with the hotel and Hotel staff across various departments can also engage with guests and drive bookings directly through the tablet without the need to download an app or turn on the TV. Of all the solutions I've seen on the market, this one is the most comprehensive and, most importantly, generates the highest revenue through enhanced guest interaction.
Showing all answers to: "What differentiates this product or service from the competition?"
With Crave tablets, guests can interact seamlessly with the hotel and Hotel staff across various departments can also engage with guests and drive bookings directly through the tablet without the need to download an app or turn on the TV.
Of all the solutions I've seen on the market, this one is the most comprehensive and, most importantly, generates the highest revenue through enhanced guest interaction.
The capacity of customization and autonomy the customer can have, plus the 24/7 support service from Crave.
Plus they have a really great pre-sales team that can show all the functionalities of the solution on-site with the customer.
Crave managed to send a tablet for a POC and it was really smooth and a key-point.
I have never known any other product like the tablets that crave offers to hotels, so it is something very new.so for me there is nothing like what crave offers, since it is something that helps the hotel a lot to offer its services
The software is intuitive and user friendly while the hardware is resistant and good looking, the interaction with the client is really higher than any other solution in the marker.
You will not find anithing like it.
Close integration with PMS systems using TigerTMS middleware iLink enabling a complete end-to-end solution. Excellent usability for the guest through clear and easily navigable screens, leading to a superior interactive experience.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I highly recommend scheduling a demo and conducting a proof of concept. While other options on the market may focus on enhancing the guest experience or offering a tech-savvy appearance, Crave goes further by streamlining operations and driving additional revenue. The product essentially pays for itself.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I highly recommend scheduling a demo and conducting a proof of concept. While other options on the market may focus on enhancing the guest experience or offering a tech-savvy appearance, Crave goes further by streamlining operations and driving additional revenue. The product essentially pays for itself.
Your customers will love it. It's super smooth, clean, and customized and you can count on a great team that is always there for you.
The product is safe, secure, user-friendly and intuitive, so your clients can have the best experience at the hotel
I would say that this is a great product and also the service is amazing. This kind of technology improves a lot the interaction between guest and service desk. This is a must have that every hotel should includes
The very best advise is to try Crave, you will not be desapointed in any way. The cost is nothing comparing to the return of investment that you will get. The support 24/7 is something no one really gives Except for crave.
Class leading product from established supplier with reputation for service excellence - hotels will be making minimum risk decision in choosing in-room tablets for superior service from Crave Interactive.
Recommended by
Rafael Solórzano
Commercial Director
@
Hotel Depot
Andre Matos
Business Developer Team Leader
@
Konica Minolta
Arturo Armando Briano
it engineer
@
Servicios de Computo del Caribe
Rafael Solórzano
Sales Manager
@
Hotel Depot
John Owen
CEO
@
TigerTMS
Rafael Solórzano
Commercial Director
@
Hotel Depot
Andre Matos
Business Developer Team Leader
@
Konica Minolta
Arturo Armando Briano
it engineer
@
Servicios de Computo del Caribe
Rafael Solórzano
Sales Manager
@
Hotel Depot
John Owen
CEO
@
TigerTMS
Joe Pleece
Enterprise Sales
@
Deliverect
Chris Horn
Managing Director
@
Gold Key Media
Gil Carver
CEO
@
Avico
Jaume Serra
CEO
@
Arki Management
Alaa Bahr
Senior Software Engineer
@
INTEREL
Richard Bradbury
VP, Strategy, Marketing, Alliances
@
Quore
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Posts
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Support
Unverified
Crave Interactive has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2024
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