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Crave Interactive (Tablets)
4.5 (172 REVIEWS)
HT Score
92 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Joe, John, Andre + 8 more experts recommend Crave Interactive
Read RecommendationsCrave Interactive (Tablets)
Ranked 3 (out of 26) in In-Room Hotel Tablets
2025 Finalist
HotelTechAwards
Hoteliers voted Crave Interactive as the #2 In-Room Hotel Tablets provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldLeave your guests with a lasting impression.
90% recommended by 163 hotels
Fairmont Pacific Rim, Secrets Moxche, Alila Napa Valley & 160 others
Bell - AI powered product analyst
I analyzed all of Crave Interactive’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Crave Interactive's in-room tablet for its ability to enhance guest experience, streamline operations, and boost revenue through upsells and interactive marketing. Users appreciate its customization flexibility to fit hotel branding and guest needs, multi-language support, and seamless hotel PMS integration. However, some note issues with hardware durability, update delays, and occasional technical difficulties. Overall, it modernizes the in-room experience effectively, drives customer engagement, and reduces paper costs.
Fairmont Pacific Rim, Secrets Moxche, Alila Napa Valley & 160 others
Read their reviewsWhat Types of Hotels Crave Interactive is Popular For
Size
25 | X-Small (1-9 room)
8 | Small (10-24 room)
41 | Medium (25-74 room)
50 | Large (75-199 room)
82 | X-Large (200+ room)
Country
56 | United Kingdom
49 | United States of America
44 | Mexico
9 | Bahamas
8 | United Arab Emirates
4 | Costa Rica
4 | Thailand
4 | Canada
3 | Norway
2 | Estonia
2 | Panama
2 | Australia
2 | Greece
1 | Iceland
1 | Serbia
1 | Turks and Caicos Islands
1 | Turkey
1 | Philippines
1 | India
1 | Saint Lucia
1 | Jamaica
1 | Netherlands Antilles
1 | Vietnam
1 | Netherlands
1 | Japan
Type
142 | Luxury Hotels
107 | Resorts
93 | Bed & Breakfast & Inns
75 | Boutiques
56 | Branded Hotels
45 | Airport/Conference Hotels
34 | City Center Hotels
27 | Limited Service & Budget Hotels
16 | Casinos
10 | Hostels
10 | RV Parks & Campgrounds
5 | Extended Stay & Serviced Apartments
5 | Vacation Rentals & Villas
4 | Motels
Region
97 | North America
66 | Europe
13 | Central America
9 | Middle East
8 | Asia Pacific
6 | South America
2 | Oceania
Category
172 | In-Room Hotel Tablets
63 | Hotel Guest Apps
Didn’t find what you were looking for?
What is Crave Interactive?
Founded in 2009 | Headquarters in Cranfield (United Kingdom) | 26 employees
Crave Interactive (Tablets) is a versatile in-room guest engagement solution designed specifically for hotels. This platform enhances the guest experience, streamlines hotel operations, and boosts revenue through effective upselling and interactive marketing. The tablets offer flexible customization, allowing hoteliers to tailor the interface to match their branding and meet specific guest needs. With multi-language support and seamless integration with hotel Property Management Systems (PMS), Crave Interactive ensures a modern and efficient in-room experience. The solution also facilitates paperless operations, reducing costs and contributing to a sustainable environment. Ideal for hoteliers looking to modernize guest interactions and increase operational efficiency, Crave Interactive (Tablets) is a valuable addition to any hospitality business.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Crave Interactive products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Crave Interactive Reviews Analyzed: 112
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Crave Interactive Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Crave Interactive
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Crave Interactive's Provided Description:
"Crave Interactive is on a mission to help hospitality businesses provide great services to their guests with innovative and cool technology. At our core is a passion for making technology delightful and easy to use, both for our clients’ guests and their staff. Our in-room tablets and complimentary mobile platform are designed specifically for hotels, and are recognised as being best in class. We provide outstanding digital service throughout the guest journey, from pre-stay to arrival, from in-room to around town. With digital service being an increasingly important part of the guest experience, we strive to leave guests with positive lasting memories of their stay."
FAQs
Capabilities
In-room Notifications / Messaging
In-room Notifications / Messaging
Dynamic animated messages can capture your guest’s attention, and provide scope for creative promotions or communicating important information. Data we’ve collected from hotels with our tablets shows that over 90% of guests will interact with their tablets, giving you an extremely high engagement communication channel.
Room controls
Room controls
Integrate with smart room control systems such as climate control, lighting, and blinds/curtains. Tablets also feature an I/R emitter with the ability to control TVs.
Replaceable Battery Packs
Replaceable Battery Packs
Most tablets and smartphones have non-serviceable lithium-ion batteries which fail after about 3 years of use, limiting their life considerably. Crave solves this problem with replaceable battery packs that are easy for your staff to change, extending the expected life of our tablets to 8 years. Tell that to your finance chief.
Tough Construction Developed for Hospitality
Tough Construction Developed for Hospitality
Our protective covers help prevent accidental damage and improve tablet resilience. Along with internal protective design features , you can expect less than 2% screen breakages per year – significantly lower than the industry average. And if you are in a remote location (as many of our beautiful resort hotels are), we now offer DIY screen fixing packs to compliment our repair services.
Multi-media Docks
Multi-media Docks
Crave tablet docks include two quality speakers for a great sound while playing the radio, videos, and hands free calls. The docks are designed so that the tablet always sits correctly on the wire-free charging pins, and include a detachable PSU cable to allow easy installation with any bedside furniture. And for the guest convenience there is a USB-A and USB-C charging socket
Features
Content & Information
4/5 features
Messaging & Communication
4/5 features
Request Management
4/5 features
Upselling & Offers
4/5 features
Guest Profiles
4/5 features
Advertising
4/5 features
Crave Interactive Reviews Summary
Ease of Use
4.5/5
Customer Support
4.6/5
ROI
4.2/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, Crave Interactive (Tablets) is the #3 most trending product in the In-Room Hotel Tablets category (out of 26) and the #110 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCrave Interactive’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Crave Interactive as the #2 In-Room Hotel Tablets provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Crave Interactive Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Get an Instant Price Estimate
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References
"It's a really good system, it went really well this weekend! The customers loved it, and to be honest they probably spent more using it!"
Alex Chilton-Thwaite
Owner @
Shaw's Lodging
"Your response times are absolutely incredible - I asked customer success to change the price on something at 2am and it was done within 2 minutes!!"
Lee Hughes
Owner @
Anchor Inn
"ServeSafely speeds up table service, the solution is very quick and reliable. Increased sales by at least 20%, the up selling functionality is very good, customers ordering items they didn't think were on the menu. Customers leaving more tips than usual, gratuity default set at 7.5% and seems to be working well."
Dale Malbert
Owner @
Engine Inn
"The solution is very quick and reliable. Increased sales by at least 20%, the up selling functionality is very good, customers ordering items they didn't think were on the menu. Customers leaving more tips than usual, gratuity default set at 7.5% and seems to be working well."
Dale Malbert
Owner @
Engine Inn
"At Vdara, we are committed to providing an exceptional level of service and the introduction of Crave tablets ensure that we’re elevating that level of service by evolving to meet the modern needs of our guests,"
Mary Giuliano
General Manager @
Vdara Hotel & Spa
Featured Customers
More Products by Crave Interactive
Hotelier Rating
Looking for specific info?
10
Fantastic service with a convenient device.
Rooms Division Manager from 200 to 499 room Boutique in Nuevo Nayarit (Mexico)
Verified
4 months ago
The final product is just what you need if you are looking for a good balanced experience between tech & simplicity. The tablets are very well build, customizable and with high-quality materials. The software is very simple to use, easy to navigate as a final-end user, and with multiple options to customize in the internal tabs of the e-men...
Mexico
Mexico
Rooms Division Manager
X-Large Hotel
8
Great Little Device
Hotel Operations Manager from 75-99 room Bed & Breakfast & Inn in Lower Beeding (United Kingdom)
Verified
7 months ago
Guests can access the hotel information and communicate with the team through the tablet without having to use the phones. Guests can order things like pillows, or fresh milk straigt though to the team. I like that guests can request late check out or peruse our menu before heading to the outlet.
United Kingdom
United Kingdom
Hotel Operations Manager
Large Hotel
9
Pretty good product.
Director of Rooms from 1 to 4 room Branded Hotel in Nassau (Bahamas)
Verified
7 months ago
The ability to customize for your property's specific needs. Also, the revenue opportunity is great. Outside of that the ability to communicate with the guest.
Bahamas
Bahamas
Director of Rooms
X-Small Hotel
10
In Room Tablet
Assistant F&B Manager from 1 to 4 room Branded Hotel in Nassau (Bahamas)
Verified
7 months ago
Crave is awesome. We use it in my line of work. The team is always responsive and friendly. Whenever there is an issue we get it resolved right away with no hesitation.
Bahamas
Bahamas
Assistant F&B Manager
X-Small Hotel
9
Convenient!
IRD Assistant Manager from 200 to 499 room Bed & Breakfast & Inn in Vancouver (Canada)
Verified
7 months ago
interface is user friendly. making it easy to navigate through various options for IRD menu. It enhances convenience for the guest.
Canada
Canada
IRD Assistant Manager
X-Large Hotel
10
The efficiency and beauty of layouts
In Room Dinning-Manager from 100 to 199 room Boutique in Cary (United States of America)
Verified
7 months ago
How fast, professional and nice Crave Team are. The professionalism always blow me away. No matter what time and day Crave has always been there for us.
United States of America
United States of America
In Room Dinning-Manager
Large Hotel
8
This product is totally customizable and the customer support team who work behind the scenes are fantastic, and incredibly prompt with completing requests.
Guest Relation Manager from 100 to 199 room Bed & Breakfast & Inn in Bagshot (United Kingdom)
Verified
7 months ago
Being able to add and remove features so easily. to pulling reports on data to learn our trends and the feature to communicate with our guests without disturbing them in person.
United Kingdom
United Kingdom
Guest Relation Manager
Large Hotel
10
Crave is all the Rave!
Manager On Duty from 200 to 499 room Boutique in Cabo San Lucas (Mexico)
Verified
7 months ago
I have had the pleasure of working closely with Crave Solutions, and I can confidently say they are an outstanding technology partner. What truly sets them apart is their unmatched response time. No mat<er the issue or question, they are always available, providing fast and reliable. The Crave team goes above and beyond to mentor us, offeri...
Mexico
Mexico
Manager On Duty
X-Large Hotel
10
Visual & Innovative
Director of Marketing from 25-49 room Bed & Breakfast & Inn in Cannon Beach (United States of America)
Verified
7 months ago
We're a pocket-sized powerhouse team and their support has been phenomenal. Working with Crave has allowed us to lean on another 'partner' who understands the importance of our brand, our voice, and our dedication to excellence.
United States of America
United States of America
Director of Marketing
Medium Hotel
10
Crave is a great in room solution for technology & Food and beverage needs.
Director of Room Service from 1 to 4 room Bed & Breakfast & Inn in Las Vegas (United States of America)
Verified
7 months ago
In a large scale Hotel, the crave tablet helps with productivity while giving the guest a more interactive experience when ordering. The interface is very user friendly, which ensure that younger and older clientele are comfortable using the tablet. We are able to customize a lot the ordering flow on the tablet to encourage upsells. Most of...
United States of America
United States of America
Director of Room Service
X-Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Crave are a valued partner of ours at Deliverect. The team at Crave are knowledgable, supportive and have built a best in class suite of products to service the hospitality industry. Deliverect establishes a connection between Crave Interactive and the existing order management system. Orders made on Crave Interactive are then integrated directly to your POS. Together, Crave and Deliverect have partnered to provide customers a seamless digital order experience.
Showing all answers to: "What does this product or service do well?"
Crave are a valued partner of ours at Deliverect. The team at Crave are knowledgable, supportive and have built a best in class suite of products to service the hospitality industry.
Deliverect establishes a connection between Crave Interactive and the existing order management system. Orders made on Crave Interactive are then integrated directly to your POS.
Together, Crave and Deliverect have partnered to provide customers a seamless digital order experience.
Allows guests to discover all hotel amenities and services from the comfort of their own room. Easily updated, the digital directory saves on expensive printing costs and is therefore always up-to-date.
It's a great product with huge customization for the customer, great team working on it and really professional. We couldn't be happier working with Crave.
The customer was working with a different sollution and knew really well what they wanted and don'twanted. Since the beginning, Crave could answer to all the questions and show the solution fullfilled the requirements.
This product is exceptional, significantly improving guest interaction and serving as a valuable tool for generating additional revenue and bookings. It not only enhances the guest experience but also provides an excellent ROI.
The tablets make it easy for the guest to communicate with the hotel and other services that the hotel offers as well as event promotions, and a summary of the restaurants that the hotel includes.and the guest likes the efficiency of the tablets
Question:
What differentiates this product or service from the competition?
Answer:
In the relatively new space of digital ordering, Crave are incredibly experienced and reliable. They have over 10 years experience in the industry and are processing millions of orders a year. Crave provide a creates highly customised solutions tailored to your brand. The Crave team is global and provide 24/7 support.
Showing all answers to: "What differentiates this product or service from the competition?"
In the relatively new space of digital ordering, Crave are incredibly experienced and reliable. They have over 10 years experience in the industry and are processing millions of orders a year.
Crave provide a creates highly customised solutions tailored to your brand.
The Crave team is global and provide 24/7 support.
Close integration with PMS systems using TigerTMS middleware iLink enabling a complete end-to-end solution. Excellent usability for the guest through clear and easily navigable screens, leading to a superior interactive experience.
The capacity of customization and autonomy the customer can have, plus the 24/7 support service from Crave.
Plus they have a really great pre-sales team that can show all the functionalities of the solution on-site with the customer.
Crave managed to send a tablet for a POC and it was really smooth and a key-point.
With Crave tablets, guests can interact seamlessly with the hotel and Hotel staff across various departments can also engage with guests and drive bookings directly through the tablet without the need to download an app or turn on the TV.
Of all the solutions I've seen on the market, this one is the most comprehensive and, most importantly, generates the highest revenue through enhanced guest interaction.
I have never known any other product like the tablets that crave offers to hotels, so it is something very new.so for me there is nothing like what crave offers, since it is something that helps the hotel a lot to offer its services
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Take the time internally uncover your pain points and perhaps ask yourself why you are looking at new technology. These could be financial, productivity or process pain points across the Hotel. The review will uncover clear requirements that Crave, with their wealth of knowledge and technology, can tailor a solution to solve those pains.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Take the time internally uncover your pain points and perhaps ask yourself why you are looking at new technology. These could be financial, productivity or process pain points across the Hotel.
The review will uncover clear requirements that Crave, with their wealth of knowledge and technology, can tailor a solution to solve those pains.
Class leading product from established supplier with reputation for service excellence - hotels will be making minimum risk decision in choosing in-room tablets for superior service from Crave Interactive.
Your customers will love it. It's super smooth, clean, and customized and you can count on a great team that is always there for you.
The product is safe, secure, user-friendly and intuitive, so your clients can have the best experience at the hotel
I highly recommend scheduling a demo and conducting a proof of concept. While other options on the market may focus on enhancing the guest experience or offering a tech-savvy appearance, Crave goes further by streamlining operations and driving additional revenue. The product essentially pays for itself.
I would say that this is a great product and also the service is amazing. This kind of technology improves a lot the interaction between guest and service desk. This is a must have that every hotel should includes
Recommended by
Joe Pleece
Enterprise Sales
@
Deliverect
John Owen
CEO
@
TigerTMS
Andre Matos
Business Developer Team Leader
@
Konica Minolta
Rafael Solórzano
Commercial Director
@
Hotel Depot
Arturo Armando Briano
it engineer
@
Servicios de Computo del Caribe
Joe Pleece
Enterprise Sales
@
Deliverect
John Owen
CEO
@
TigerTMS
Andre Matos
Business Developer Team Leader
@
Konica Minolta
Rafael Solórzano
Commercial Director
@
Hotel Depot
Arturo Armando Briano
it engineer
@
Servicios de Computo del Caribe
Rafael Solórzano
Sales Manager
@
Hotel Depot
Chris Horn
Managing Director
@
Gold Key Media
Gil Carver
CEO
@
Avico
Jaume Serra
CEO
@
Arki Management
Alaa Bahr
Senior Software Engineer
@
INTEREL
Richard Bradbury
VP, Strategy, Marketing, Alliances
@
Quore
Are you a consultant or vendor that recommends Crave Interactive?
Leave a recommendation
News
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Foxhills Club & Resort Elevates Guest Experience with Installation of Crave Interactive Tablets in All Rooms
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Crave Interactive to Showcase In-Room Tablets with Up to 80% Guest Engagement and Enhanced Crave AI at HITEC 2024
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1 year ago
Crave Interactive Launches Crave AI: Hotel Guest Service Redefined
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2 years ago
RCD Hotels® Orders 3,450 In-Room Tablets from Crave Interactive for Four of its Prestigious Resort Hotels in Latin America
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Crave Interactive Provide a Single Guest Portal for all Hotel QR Codes
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2 years ago
Crave to Showcase Latest Innovations at HITEC’s 50th Anniversary in Orlando
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Mobile Ordering Statistics in the Hotel Industry
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Viceroy Hotel Group Chooses Crave Interactive’s AppLess™ Contactless Mobile Ordering and Digital Directories
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PPHE Hotel Group choose Crave Interactive’s ServeSafely mobile ordering for its hotels and restaurants
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Support
Unverified
Crave Interactive has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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