Crave Interactive (Tablets)

Ranked 2 (out of 22) in In-Room Hotel Tablets

In-Room Hotel Tablets

Instant access to all your guest services via intuitive in-room tablets.

Ratings Snapshot

Certificate of Excellence
Read 116 reviews
90%
Recommend
HTR Score icon
HT SCORE
97 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 22 in In-Room Hotel Tablets

Ease of Use
4.5/5
ROI
4.2/5
Implementation
4.4/5
Customer Support
4.6/5
Verified Customer Support

Crave Interactive’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Luxury Hotels 53 verified reviews
    91%
  • Resorts 17 verified reviews
    89%
  • Boutiques 11 verified reviews
    84%
  • Motels 5 verified reviews
    94%
  • Branded Hotels 4 verified reviews
    93%
  • City Center Hotels 4 verified reviews
    93%
  • Vacation Rentals & Villas 2 verified reviews
    95%
  • Bed & Breakfast & Inns 2 verified reviews
    95%
  • Casinos 1 verified reviews
    60%
  • Hostels 1 verified reviews
    60%

Crave Interactive (Tablets) Overview

Crave Interactive (Tablets) Overview

Digitally connect with your guests and enable access to all your Hotel services through an in-room tablet. Simple and intuitive our in-room tablets are proven to increase revenue; updates are instant, promotional offers can be targeted and guests enjoy adding extra options to their in-room dining experience. Costs are reduced with no more paper directories or reprints and your staff are more effic...

About Crave Interactive View website

Founded in 2009 | Headquarters in Cranfield United Kingdom | 26 employees

Crave Interactive is a world-leading developer of digital service solutions for the global hospitality industry and experts in self-ordering and guest communica...

Other Products by Crave Interactive

Integrates with

  • Property Management Systems
  • Staff Collaboration Tools
  • Restaurant Management Software
Browse integrations (17 verified)

What customers love about Crave Interactive (Tablets)

Like 90% recommend

Director of IT from Resorts in Castries City (Saint Lucia)

I like having the ability to refresh content/information to guests in improved time.

Hospitality Consultant from in San Jose (United States)

In a word? It's slick! The combination of a quality tablet/fast processor with highly intuitive software that was so snappy that it almost seemed to anticipate the information I was thinking of finding next. That can...

Operations Manager from Boutiques in (United Kingdom)

Good reliability. Friendly and practical for users. The new features related to turning the tablet into a remote control for TV gives another extra option to add convenience for clients. Customer service from support is...

Director of IT from Luxury Hotels in Benito Juárez (Mexico)

A great partner to help innovating our resorts. When we met Crave a few years ago, they listened and worked with us to achieve our business goals and provide a great solution to increase our in room satisfaction ratings ...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Crave is de most complete, easy to integrate and easy to use in room technology for Hotels. We've been working with Crave for the past 8 years and it's really amazing how Happy our clients in commun are. Crave will make you money while the guests feels that you are investing in them.

by Rafael Solórzano (Hotel Depot) on December 07, 2021

See more answers (7)
Question:

What differentiates this product or service from the competition?

Answer:

The software is intuitive and user friendly while the hardware is resistant and good looking, the interaction with the client is really higher than any other solution in the marker. You will not find anithing like it.

by Rafael Solórzano (Hotel Depot) on December 07, 2021

See more answers (7)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The very best advise is to try Crave, you will not be desapointed in any way. The cost is nothing comparing to the return of investment that you will get. The support 24/7 is something no one really gives Except for crave.

by Rafael Solórzano (Hotel Depot) on December 07, 2021

See more answers (7)
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+ 5 recommend
Recommended by Show More (3)

Features

Content & Information

4/5 features

Messaging & Communication

4/5 features

Request Management

4/5 features

Upselling & Offers

4/5 features

Guest Profiles

4/5 features

Want to go behind the scenes and see how Crave Interactive (Tablets) works?

Clients & references

References & testimonials

Testimonial avatar
At Vdara, we are committed to providing an exceptional level of service and the introduction of Crave tablets ensure that we’re elevating that level of service by evolving to meet the modern needs o...
Mary Giuliano General Manager at the Vdara Hotel & Spa

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United Kingdom
  • Mexico
  • United States of America
  • United Arab Emirates
  • Thailand
  • Saint Lucia
  • Bahamas
  • Estonia
  • Norway

116 Verified Crave Interactive Reviews

Likelihood to Recommend
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January 10, 2022

Crave Interactive (Tablets) Review: Satisfaction guaranteed

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Since the first moment we started talking about the best options for our hotels, they were very open and comprehensive to our needs. The use of Crave in-room tablets will help us increase our guest satisf...

What do you dislike or think could be improved?

So far, I haven't identified any dislikes on the products, or the customer service. I appreciate the disposition and availability of everyone involved throughout this process.

Customer Support
5
Ease of Use
4
Value for money
n/a
Implementation
n/a

December 24, 2021

Crave Interactive (Tablets) Review: Very attentive to its customers.

IT Manager from Resorts in Willemstad (Netherlands Antilles)

Recommend 7/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

- Benefits of having these tablets are simplifying guest access to hotel's services. - Information is easier obtained via use of the tablets. - Bulk messaging of promotions and or maintenance can be pro...

What do you dislike or think could be improved?

- Repair center in the country or alternative country vendor who can do the repairs - More troubleshooting instructions in case of failures / defects with tablets to solve most common issues like batteri...

Customer Support
5
Ease of Use
4
Value for money
3
Implementation
3

December 13, 2021

Crave Interactive (Tablets) Review: Support is excellent

Design from Luxury Hotels in Cancún (Mexico)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Accessible information for users. Easy to use. Friendly and practical for users Customer service from support is excellent

What do you dislike or think could be improved?

Many steps to update the content. Complicated interface is not friendly and it takes a long time.

Customer Support
4
Ease of Use
4
Value for money
n/a
Implementation
n/a

December 10, 2021

Crave Interactive (Tablets) Review: Great and flexible partner

Manager Web Development from Other in Amsterdam (Netherlands)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

The flexibility they and their systems have shown for adjusting to our circumstances. This included changing their payment API, Customizing check-out options, applying tax changes in bulk, really well tho...

What do you dislike or think could be improved?

The quality of the visual assets served, some UX / UI improvements for new high quality screens and devices could be better.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4

December 09, 2021

Crave Interactive (Tablets) Review: Greatly improved guest communication and efficiency

Executive Assistant Manager from Branded Hotels in Carlton (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

-Improved efficiency with guests able to request/book without calling -Improved Room service efficiency -Reduced paper waste from rooms

What do you dislike or think could be improved?

-Being able to have multiple buttons/links on landing pages to take to different points -Initially found some bugs in software, were resolved. However, caused initial negative guest feedback

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

December 09, 2021

Crave Interactive (Tablets) Review: Great practicality for linking hospitality services.

Duty Manager from Boutiques in (United Kingdom)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Crave allows us to advertise our business and services directly to our guests in a simply and easy to use way. The host tablets allow us to oversee everything that is requested and this is useful for mana...

What do you dislike or think could be improved?

The backend interface of the Crave system can be difficult to use at times. Perhaps this would be a good place to upgrade the service and make it a bit more user friendly.

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5

Pricing

Monthly subscription (/room/month)

Recent News & Content

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