Compare Reputation Manager (by Customer Alliance) vs eKomi vs Shiji ReviewPro Hotel Reputation​

Customer Alliance

Reputation Manager (by Customer Alliance)

40 reviews
eKomi

eKomi

0 reviews
ReviewPro

Shiji ReviewPro Hotel Reputation​

30 reviews

Compare Reputation Manager (by Customer Alliance) vs eKomi vs Shiji ReviewPro Hotel Reputation​

Reputation Management vendor comparison between Reputation Manager (by Customer Alliance) vs eKomi vs Shiji ReviewPro Hotel Reputation​. Find out which Reputation Management is right for you based on realtime data from 70 verified hotelier reviews across 28 countries.

Customer Alliance

Customer Alliance

Ranked 5 (out of 48)

4.7
40 reviews
View profile
eKomi

eKomi

Ranked 27 (out of 48)

N/A
0 reviews
View profile
ReviewPro

ReviewPro

Ranked 8 (out of 48)

4.0
30 reviews
View profile

Ratings Summary

HT Score

Reputation Manager (by Customer Alliance)

83 HTScore Icon

eKomi

unranked HTScore Icon

Shiji ReviewPro Hotel Reputation​

28 HTScore Icon
Popularity

Reputation Manager (by Customer Alliance)

40 verified reviews

eKomi

0 verified reviews

Shiji ReviewPro Hotel Reputation​

30 verified reviews
Likelihood to Recommend

Reputation Manager (by Customer Alliance)

93%

eKomi

0%

Shiji ReviewPro Hotel Reputation​

80%
Ease of Use

Reputation Manager (by Customer Alliance)

4.7

eKomi

0

Shiji ReviewPro Hotel Reputation​

4
ROI

Reputation Manager (by Customer Alliance)

4.3

eKomi

0

Shiji ReviewPro Hotel Reputation​

3.4
Implementation

Reputation Manager (by Customer Alliance)

4.8

eKomi

Not enough data available

Shiji ReviewPro Hotel Reputation​

3.6
Customer Support

Reputation Manager (by Customer Alliance)

4.7

Verified Customer Support

eKomi

0

Verified Customer Support

Shiji ReviewPro Hotel Reputation​

3.6

Verified Customer Support

Certificate of Excellence

Reputation Manager (by Customer Alliance)

eKomi

Shiji ReviewPro Hotel Reputation​

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

Case Management

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

SMS text messaging

Case Management

Reputation Manager (by Customer Alliance)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

eKomi

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Shiji ReviewPro Hotel Reputation​

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
eKomi
vs.
ReviewPro

Customers

Top 3 Segments

Reputation Manager (by Customer Alliance)

Boutiques - 15%
Bed & Breakfast & Inns - 13%
City Center Hotels - 10%

eKomi

Resorts - 0%
Motels - 0%
Hostels - 0%

Shiji ReviewPro Hotel Reputation​

Resorts - 27%
Other - 13%
Boutiques - 13%
Featured clients

Reputation Manager (by Customer Alliance)

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Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Pricing Available By Request

eKomi has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

ReviewPro Average ReviewPro

Reputation Manager (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

eKomi

Pricing Available By Request
eKomi has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Shiji ReviewPro Hotel Reputation​

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Customer Alliance
vs.
eKomi
vs.
ReviewPro

What Customers Are Saying

Most Recent Review

Reputation Manager (by Customer Alliance)

Efficient reputation management through CA

Head of Marketing from Innsbruck (Austria)

eKomi

eKomi doesn’t have any clients that have vouched for the product

Shiji ReviewPro Hotel Reputation​

That you could see this in a report just like other free alternatives. You

Owner
Most Positive Review

Reputation Manager (by Customer Alliance)

Effective, not expensive and fast support

Manager

eKomi

eKomi doesn’t have any clients that have vouched for the product

Shiji ReviewPro Hotel Reputation​

ReviewPro staff is highly attentive

Operations
Most Critical

Reputation Manager (by Customer Alliance)

Great product

Verkaufsleiterin

eKomi

eKomi doesn’t have any clients that have vouched for the product

Shiji ReviewPro Hotel Reputation​

Worst company I ever dealt with in my whole career

Hotel General Manager
References

Reputation Manager (by Customer Alliance)

Adelina Cantarell
Directora Comercial Hotel HCC Montblanc

Christian Hempel-Werner
Head of Business Operations A&O Hotels and Hostels

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General Info

Screenshots

eKomi doesn't have any screenshots

Integrations

Reputation Manager (by Customer Alliance)

Property Management Systems (18) Staff Collaboration Tools (1) Hotel Management Software (6)

eKomi

Property Management Systems (1)

Shiji ReviewPro Hotel Reputation​

Channel Managers (2) Rate Shopping (2) Hotel Rate Parity (1)
Recent Company Updates

Reputation Manager (by Customer Alliance)

Customer Alliance doesn’t have any recent company updates

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Recent Articles

eKomi

eKomi doesn’t have any recent articles

Shiji ReviewPro Hotel Reputation​

ReviewPro doesn’t have any recent articles