Compare Reputation Manager (by Customer Alliance) vs AI Review Assistant (by MARA Solutions)

Customer Alliance

Reputation Manager (by Customer Alliance)

43 reviews
MARA Solutions

AI Review Assistant (by MARA Solutions)

29 reviews

Compare Reputation Manager (by Customer Alliance) vs AI Review Assistant (by MARA Solutions)

Reputation Management vendor comparison between Reputation Manager (by Customer Alliance) vs AI Review Assistant (by MARA Solutions) . Find out which Reputation Management is right for you based on realtime data from 72 verified hotelier reviews across 15 countries.

Customer Alliance

Customer Alliance

Ranked 4 (out of 49)

4.7
43 reviews
View profile
MARA Solutions

MARA Solutions

Ranked 6 (out of 49)

4.8
29 reviews
View profile

Ratings Summary

HT Score

Reputation Manager (by Customer Alliance)

87 HTScore Icon

AI Review Assistant (by MARA Solutions)

84 HTScore Icon
Popularity

Reputation Manager (by Customer Alliance)

43 verified reviews

AI Review Assistant (by MARA Solutions)

29 verified reviews
Likelihood to Recommend

Reputation Manager (by Customer Alliance)

93%

AI Review Assistant (by MARA Solutions)

96%
Ease of Use

Reputation Manager (by Customer Alliance)

4.7

AI Review Assistant (by MARA Solutions)

5
ROI

Reputation Manager (by Customer Alliance)

4.3

AI Review Assistant (by MARA Solutions)

4.7
Implementation

Reputation Manager (by Customer Alliance)

4.8

AI Review Assistant (by MARA Solutions)

4.7
Customer Support

Reputation Manager (by Customer Alliance)

4.7

Verified Customer Support

AI Review Assistant (by MARA Solutions)

4.9

Verified Customer Support

Certificate of Excellence

Reputation Manager (by Customer Alliance)

AI Review Assistant (by MARA Solutions)

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

Case Management

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

SMS text messaging

Case Management

Reputation Manager (by Customer Alliance)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

AI Review Assistant (by MARA Solutions)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
MARA Solutions
vs.

Customers

Top 3 Segments

Reputation Manager (by Customer Alliance)

Boutiques - 14%
Bed & Breakfast & Inns - 12%
Resorts - 9%

AI Review Assistant (by MARA Solutions)

Branded Hotels - 34%
City Center Hotels - 14%
Resorts - 7%
Featured clients

Reputation Manager (by Customer Alliance)

-

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

MARA Solutions Average MARA Solutions

Reputation Manager (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

AI Review Assistant (by MARA Solutions)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Customer Alliance
vs.
MARA Solutions
vs.

What Customers Are Saying

Most Recent Review

Reputation Manager (by Customer Alliance)

Ease of management and excellent assistance

Back Office Manager from Livigno (Italy)

AI Review Assistant (by MARA Solutions)

Great Tool to handle Guest-Feedbacks.

Most Positive Review

Reputation Manager (by Customer Alliance)

Effective, not expensive and fast support

Manager

AI Review Assistant (by MARA Solutions)

Toll

Teamassistant
Most Critical

Reputation Manager (by Customer Alliance)

"Super Reputationsmanagement-Software!"

Geschäftsführer

AI Review Assistant (by MARA Solutions)

Toll

Teamassistant
References

Reputation Manager (by Customer Alliance)

Adelina Cantarell
Directora Comercial Hotel HCC Montblanc

Christian Hempel-Werner
Head of Business Operations A&O Hotels and Hostels

-

General Info

Screenshots
Integrations

Reputation Manager (by Customer Alliance)

Property Management Systems (18) Staff Collaboration Tools (1) Hotel Management Software (6)

AI Review Assistant (by MARA Solutions)

MARA Solutions doesn't have any integrations

Recent Company Updates

Reputation Manager (by Customer Alliance)

Customer Alliance doesn’t have any recent company updates

-
Recent Articles

AI Review Assistant (by MARA Solutions)

MARA Solutions doesn’t have any recent articles