Ranked 10 (out of 40) in Reputation Management
Reputation Management
Turning reviews into revenue by giving hotels control of their guest experience from booking through...
Ranked #10 out of 40 in Reputation Management
Customer Alliance’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreFounded in 2009 in Berlin, Customer Alliance is the European leader in guest experience and online reputation management solutions for the hospitality industry. Thousands of independent and chain hotels worldwide work with Customer Alliance to manage their digital guest experience and brand reputation throughout their guest journey. Within one industry-leading solution, hotels can individually com...
92% recommend
Gerente Administrativo from Boutiques
Customer Alliance is a very useful tool to be aware of your guests experiences comments! great tool !!!
General Manager from Boutiques
Easy to use Review Management Tool. We are using Customer Alliance every day to analyse our reviews an motivate our staff. Super quick support if needed!
Jefe Recepción from City Center Hotels
We thought that it would be a highly valued option to be able to answer directly from customer the values of other portals such as Tripadvisor, instead of having to change the page.
Marketing Consultant from Other
I believe there is big potential in MICE reviews. It would be great to distinguish between booker, trainer, delegate.
Manager from Other
Interfaces to Facebook, holiday check etc. could be less awkward.(translated from German) Schnittstellen zu Facebook, holidaycheck etc. könnte weniger umständlich sein. (original German)
What does this product or service do well?
Customer Alliance is one of the best and most experienced players on the market when it comes to reputation management and guest surveys. They offer a great platform to have all your reviews on one place with powerful semantic analysis and the possibility to directly respond to your clients' review...
by Marius Donhauser (hotelkit) on November 13, 2019
What differentiates this product or service from the competition?
A perfect one-stop-shop for having all your reviews and recommendations at one single place, that is easy to access and work with. Furthermore, hoteliers can collect additional reviews to enhance the relationship with their guests and improve guest satisfaction.
by Marius Donhauser (hotelkit) on November 13, 2019
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Give it a try - there is not much to lose, you certainly go with one of the market-leaders in the segment and a team that is all about innovation with a truly customer-centric approach always having their clients requirements in mind.
by Marius Donhauser (hotelkit) on November 13, 2019
Social media, reputation management, guest reviews, hospitality, online reviews, restaurants, hotels, sentiment analysis, hotel marketing, and email marketing
Quickly and easily gather feedback from your guests and actively manage your online reputation
As part of the TrustYou Guest Feedback Platform, the reputation management solution helps hotels positively impact their hotel’s online reviews and ratings. By better understanding their guest's needs, hotels can make improvements that drive revenue and lead to operational excellence.
Find the perfect fit
This vendor is 100% below the category average..
This vendor has fewer recent reviews than average compared to other top Reputation Management providers. It is advised that you ask for recent references before proceeding.
October 08, 2019
Marketing Consultant from Other in Berlin (Germany)
It is very helpful to see and comment all the review on one screen. it is so important to show the own reviews on the hotel website and to use the content for the SEO.
I believe there is big potential in MICE reviews. It would be great to distinguish between booker, trainer, delegate.
August 01, 2019
Manager from Extended Stay & Serviced Apartments in Limone sul Garda (Italy)
Not expensive, continuous updates, effective. Support is fast and they contact us periodically.
More clear interface to understand statistics so that everyone can enjoy all the tools provided.
August 01, 2019
Owner from Luxury Hotels in Sainte-Maxime (France)
A full product for Reputation and Review Management, Simple and efficient A must have to keep attention to your clients and prospects The Label (Customer Alliance) is wellknown by a lot Clients, so it h...
We have the After-stay Relationship, Hope they will developp a pre and during stay application for clients (with google map, train station, codes, wifi codes, tv Channels availables, rules of the pull, o...
April 18, 2019
General Manager from City Center Hotels in Catania (Italy)
Being able to compare my hotel with competitors. Being able to analyze our performance constantly and daily. Be aware of all the reviews that talk about my structure (translated from Italian) (Original)...
The semantics is not very clear or very faithful. Also the review grouping. Put reviews with a score of 5 with those that have a score of 7, and this is not good since 5 and 7 do not have the same value. ...
March 23, 2019
Receptionniste from Bed & Breakfast & Inns in Nogent-sur-Seine (France)
Easy-to-use site, good follow-up from sales people, clear and practical website (translated) Original: Site simple d'utilisation, un bon suivi de la part des commerciaux, site clair et pratique
To be redirected each time on the site to answer the comments: not always practical, google and customer alliance: answer directly on customer alliance it is fast and simple! otherwise everything is ok (t...
March 23, 2019
Manager from Hostels in Berlin (Germany)
Its easy for clients/guests and hotels and the dashboard is very informative.
I don't know...I am really satisfied with everything Customer Alliance offers.
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Designed to simplify, connect and improve. One single platform with helpful tools for daily hotel routines. A solution to optimize hotel operations and internal communication.
An innovative hospitality management cloud that empowers the modern hotelier to improve performance, maximize revenue, and provide remarkable guest experiences.
Receptionniste from Bed & Breakfast & Inns
Easy-to-use site, good follow-up from sales people, clear and practical website (translated) Original: Site simple d'utilisation, un bon suivi de la part des commerciaux, site clair et pratique