The better your reputation, the higher your revenue
Customer Alliance
4.5 (32 REVIEWS)
Customer Alliance
4.5 (32 REVIEWS)
Ranked 5 (out of 46) in Reputation Management
Turning reviews into revenue by giving hotels control of their guest experience from booking through check-out. More reviews leads to more bookings which, as a result, generates more revenue.
91% recommended by 53 hotels
Ratings Summary
Recommended by
Achievements
This vendor's trending score is rising, Customer Alliance is the #6 most trending product in the Reputation Management category (out of 46) and the #259 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCustomer Alliance’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Capabilities
Customer Alliance doesn’t have any benefits or use cases available
Features
Surveys & Feedback
Review Generation
Follow-up & Resolution
Reporting, Analytics & Insights
Channels
Admin & Settings
Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare Customer Alliance to Top Alternatives
The better your reputation, the higher your revenue
Quickly and easily gather feedback from your guests and actively manage your online reputation
Reputation management that can easily be managed in one place.
Popularity by Segment
Size
25 | Medium (25-74 room)
9 | Large (75-199 room)
5 | X-Small (1-9 room)
3 | Small (10-24 room)
3 | X-Large (200+ room)
Type
9 | Bed & Breakfast & Inns
8 | Boutiques
6 | City Center Hotels
6 | Resorts
4 | Luxury Hotels
4 | Vacation Rentals & Villas
3 | Branded Hotels
3 | Limited Service & Budget Hotels
2 | Extended Stay & Serviced Apartments
2 | Hostels
1 | RV Parks & Campgrounds
Region
53 | Europe
1 | South America
Category
32 | Reputation Management
27 | Guest Surveys & Feedback
32
Reviews
1
Expert Recommendations
Hotelier Rating
"Super Reputationsmanagement-Software!"
Geschäftsführer from 25-49 room Bed & Breakfast & Inn in Berg (Germany)
Great product
Verkaufsleiterin from 200 to 499 room in Montabaur (Germany)
Great program
Communication & Media Manager from 100 to 199 room Resort in Murnau am Staffelsee (Germany)
Good
General Manager from 100 to 199 room Branded Hotel in Saarbrücken (Germany)
Easy to edit.
Hoteldirektor from 25-49 room City Center Hotel in Veitshöchheim (Germany)
Saves time and gives a good overview of the most important factor of your business, the customer's view.
Owner from 25-49 room Bed & Breakfast & Inn in Grindavik (Iceland)
Intuitive and effective
AD from 25-49 room Resort in Foscagno (Italy)
Very operational
Gérante from 50-74 room Boutique in Saint-Malo (France)
Keep an eye on all of your reviews and improve your guest communication
General Manager from 25-49 room Boutique in Bad Belzig (Germany)
Does what it's supposed to
Inhaber from 25-49 room in Garmisch-Partenkirchen (Germany)
Integrations
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Customer Alliance has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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