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Reputation Manager (by Customer Alliance)

4.7 (53 REVIEWS)

HTR Score icon
HT Score  
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Yumiko, Gera, Jasmin + 10 more experts recommend Customer Alliance

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Reputation Manager (by Customer Alliance)

4.7 (53 REVIEWS)

Ranked 5 (out of 51) in Reputation Management

Customer Alliance makes it easy to capture, understand, share and act on feedback and reviews

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93% recommended by 99 hotels

Radisson Hotels, Brit Hotel, Villa Crespi & 96 others

Bell avatar Bell - AI powered product analyst

I analyzed all of Customer Alliance’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Customer Alliance for its ease of use, practical tools, and ability to streamline reputation management. The platform aids in optimizing operational processes by aggregating guest feedback across multiple portals, facilitating timely and informed responses. Specific features such as customizable surveys, task tracking, and in-depth analytics help increase revenue, reduce costs, and enhance guest experience. Critical points include delayed review updates from some portals and the high cost for smaller establishments.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Radisson Hotels, Brit Hotel, Villa Crespi & 96 others

Read their reviews

Support

Exceptional

11 reviews mentions in "Support"

6 positive

5 negative

Hoteliers often mention that Customer Alliance's Reputation Manager provides generally good support, though feedback indicates room for improvement. While the support team is praised for its quality, users express the need for more diverse communication channels, particularly the availability of phone support. This is due to challenges faced with technical problems where email exchanges can be time-consuming and lead to misunderstandings. Furthermore, hoteliers note the helpfulness of having a dedicated account manager, who is valued for their availability and assistance. Lastly, there are mentions of the effectiveness of resources like the support team, though some issues don't always have immediate solutions. Overall, there's an appreciation for the current support, but a desire for more accessible and quicker communication methods.

Manager Online Communication

3 months ago

Verified

... comes to technical problems, which make communication via email difficult and too time-consuming. The AI ​​part ...

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Director

3 months ago

Verified

... relationship in pre booking phase, to analyze failed and drop response or to analyze cancellation. This is could ...

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Marketing

3 months ago

Verified

... very beginning and is always available to help and advise us when we have questions or challenges. ...

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Sales & Marketing Manager

3 months ago

Verified

... online reputation and customer experience. With the survey also we have focused our investments and the review score has smotthly ...

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Gerant

4 months ago

Verified

... Comment management for now, recovery of potential customers directly without going through the booking platform. our booking partners ...

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Owner

5 months ago

Verified

... different platforms, makes my life easier and we are quicker to respond to all reviews we get. This is very important ...

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Director E-Commerce

5 months ago

Verified

... support team is good even though there is not always a solution for some cases. The surve bilder is nice and the direction the ...

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Partner

6 months ago

Verified

... As a restaurant we miss UberEats reviews. Other than that I think this platform is a great addition to any restaurant or hotel business. ...

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Digital Marketing Specialist

8 months ago

Verified

... Immediate and complete ...

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Gerante

10 months ago

Verified

... I had to have the customer reviews on trivagoA today, they are not there. Maybe I need to ask triv to do an update? ...

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directora

10 months ago

Verified

... contestar en cada uno de los portales. Tendria que ser directamente desde la pagina de customer alliance sin que nos desvie ...

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General Manager

14 months ago

Verified

... of all reviews and improve quality assurance with practical tips. Communication before, during and after the stay ...

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Responsable Marketing & Communication au Domaine RIBERACH

14 months ago

Verified

... informed decisions. Ultra-responsive and available support: The support from the Customer Alliance team is exemplary. Their responsiveness and availability are ...

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directeur

14 months ago

Verified

... Ease of use and efficiency that really simplifies the management of online reviews. This allows you to optimize the time spent responding to different opinions on different platforms? ...

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Automation

Optimized

6 reviews mentions in "Automation"

4 positive

2 negative

Hoteliers often praise Customer Alliance's automation capabilities for significantly streamlining their review management processes. They find it particularly useful in eliminating the need for manual monitoring of Online Travel Agencies (OTAs), thereby saving time and reducing the burden of repetitive tasks. The centralized dashboard allows for quick response to reviews across various platforms, and the AI-driven analysis provides insights into guest experiences and competitive positioning. These automation features lead to improved workflow efficiency and enable hoteliers to respond to customer feedback promptly. While some technical challenges are occasionally noted, the overall impact on operational efficiency is viewed positively.

Manager Online Communication

3 months ago

Verified

... Customer support should also be available by phone from time to time. There are sometimes misunderstandings when it comes to technical problems, which make communication via email difficult and too time-consuming. The AI ​​part of the answers should be improved, meaning the ...

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Hotel innovation manager

3 months ago

Verified

... The translations must to be immediately written in every languages to avoid to loose time using external translation site or applications. ...

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Head of Revenue

5 months ago

Verified

... reviews management. We no longer need to manually monitorall the OTAs, saving us a lot of time. Centralized dashboard ...

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Director E-Commerce

5 months ago

Verified

... direction the team is heading toward in regards to AI review management is is great. ...

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Back Office Manager

8 months ago

Verified

... Speed ​​in easily managing reviews of multiple accommodation facilities. Distribution on various brand reputation portals. I encourage customers to review. ...

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Digital Marketing Specialist

8 months ago

Verified

... I think that a possible real-time update of the changes coming from the portals on Customer Alliance could be improved, so that the platform automatically removes the reviews removed from the portals. ...

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directora

10 months ago

Verified

... without us being diverted to each extranet. (translated from Spanish) (Original) Creo ...

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Integrations

Connected

8 reviews mentions in "Integrations"

4 positive

4 negative

Hoteliers often mention that integrations with Customer Alliance's Reputation Manager can be improved. They appreciate the ability to consolidate reviews from various platforms, although the absence of support for some platforms like UberEats can be limiting. Integration with suppliers occasionally encounters issues due to security concerns, suggesting a need for stronger collaboration to address these challenges. Some hoteliers express a desire for more seamless integration with existing systems, proposing that a direct interface with CRM systems could enhance operational efficiency by allowing seamless feedback integration. Overall, while the platform offers valuable insights and user-friendly features, optimizing the setup and functionality of integrations remains a priority for users.

Hotel innovation manager

3 months ago

Verified

... The translations must to be immediately written in every languages to avoid to loose time using external translation site or applications. ...

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Director

3 months ago

Verified

... te system with proposals customer relationship in pre booking phase, to analyze failed and drop response ...

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Marketing

3 months ago

Verified

... integration into existing systems could be made a little smoother in some areas. We would also like to see more customization ...

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Sales & Marketing Manager

3 months ago

Verified

... booking.com due to security issues. Maybe create a strong relationship with the suppliers to set the changes ...

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Head of Marketing

3 months ago

Verified

... An interface to CRM systems would be an extremely valuable addition to Customer Alliance. Through a direct connection, hotels could seamlessly integrate feedback data. ...

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Owner

5 months ago

Verified

... One platform where reviews, our guests have on many different platforms, ...

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Director E-Commerce

5 months ago

Verified

... The use of different surveys for different Touchponts (post stay, during stay, conference) could be easier. Putting the data together from all these different surveys in one dashboard is not possible. ...

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Partner

6 months ago

Verified

... As a restaurant we miss UberEats reviews. Other than that I think this platform is a great addition to any restaurant or hotel business. ...

See full review

directora

10 months ago

Verified

... you could improve the way you answer in each of the portals. It would have to be directly from the customer alliance page without us being diverted to each extranet. (translated from Spanish) (Original) Creo que se podria mejorar la forma de contestar en cada uno de los portales. Tendria que ser directamente ...

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Gerante

10 months ago

Verified

... I had to have the customer reviews on trivagoA today, they are not there. Maybe I need to ask triv to do an update? ...

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General Manager

14 months ago

Verified

... I could imagine that there is another easy-to-configure XML generator that could be used to generate more individual widgets and ratings for your own website. ...

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Value

Outstanding

11 reviews mentions in "Value"

11 positive

0 negative

Hoteliers often emphasize the substantial value offered by Customer Alliance's Reputation Management product. Users find it crucial for saving time and providing a comprehensive overview of customer feedback, which is pivotal in enhancing the business's reputation. They appreciate its ability to consolidate reviews from various platforms, making it efficient to respond promptly and professionally. This responsiveness helps improve online reputation and customer satisfaction, which is seen as delivering significant return on investment (ROI). The tool's insights allow businesses to understand their competitive position and improve service offerings, underscoring its value proposition for those in the hospitality industry.

Hotel innovation manager

3 months ago

Verified

... I can respond immediately for all reviews with customer alliance AI. Using the data analysis I understand my position compared to my competitors. ...

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Manager Online Communication

3 months ago

Verified

... Best professional tool for review and feedback management for the hotel industry ...

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Director

3 months ago

Verified

... or to analyze cancellation. This is could be also a tools to reselling with different condition, without loose a ...

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Sales & Marketing Manager

3 months ago

Verified

... are professional, efficient, complete and we have improved our online reputation and customer experience. With the survey ...

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Head of Marketing

3 months ago

Verified

... Efficient reputation management through CA ...

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Owner

4 months ago

Verified

... business that wants to improve its reputation and deepen its relationship with customers. A truly valuable part ...

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Owner

5 months ago

Verified

... Saves time and gives a good overview of the most important factor of your business, the customer's view. ...

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Head of Revenue

5 months ago

Verified

... Nothing at all - we are really satisfied. If you still think what software you should choose to your place, Customer Alliance should be your primary choice. ...

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Partner

6 months ago

Verified

... As a restaurant we miss UberEats reviews. Other than that I think this platform is a great addition to any restaurant or hotel business. ...

See full review

Back Office Manager

8 months ago

Verified

... Integration with social networks, updating those already present in the review invitation letter and expanding the possibility of interactions. ...

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Front office manager

9 months ago

Verified

... You Need Customer Alliance if you want improve your services . It helps to understand the performing of every single Sector ...

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Responsable Marketing & Communication au Domaine RIBERACH

14 months ago

Verified

... smaller establishments like ours, Domaine Riberach. Pricing more suited to small, individual structures would be a welcome ...

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Functionality

Advanced

13 reviews mentions in "Functionality"

11 positive

2 negative

Hoteliers often report that Customer Alliance's Reputation Manager excels in functionality, particularly in its ability to streamline review management across multiple platforms, thereby enhancing efficiency. The software effectively centralizes reviews, allowing for quicker response times, which is a crucial aspect of maintaining a positive reputation in the hospitality industry. Many users highlight the automation capabilities, which significantly reduce manual monitoring efforts, saving considerable time. Furthermore, Customer Alliance provides robust customization options that enable users to tailor workflows and templates to meet specific business needs. Insights and reporting features are noted for being actionable and easy to interpret. However, some hoteliers express concerns about integration issues, specifically with platforms like booking.com, indicating a potential area for improvement in ensuring seamless connectivity with various systems.

Hotel innovation manager

3 months ago

Verified

... The translations must to be immediately written in every languages to avoid to loose time using external translation site or applications. ...

See full review

Manager Online Communication

3 months ago

Verified

... instantly through interfaces on different platforms. It is continuously evolving to improve the functionality and usability ...

See full review

Director

3 months ago

Verified

... save time to learn, also the great automation, to customize a form and collect all the information for the client ...

See full review

Marketing

3 months ago

Verified

... user-friendly platform that helps us to efficiently manage our guest reviews and to increase our guest's satisfaction in ...

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Sales & Marketing Manager

3 months ago

Verified

... integrations with some suppliers like booking.com due to security issues. Maybe create a strong relationship with the ...

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Owner

4 months ago

Verified

... significant increase in customer satisfaction and a smoother management of online reviews. The platform is intuitive ...

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Owner

5 months ago

Verified

... There is quite a delay from the review shows up at the OTA until it shows up at BA. We get ...

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Head of Revenue

5 months ago

Verified

... Alliance is an amazing tool that has simplified our reviews management. We no longer need to manually monitorall the OTAs, saving us a lot of time. Centralized dashboard allow us to quickly respond. Since implementing this software, our review count has increased, allowing us to focus on enhancing ...

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Director E-Commerce

5 months ago

Verified

... there is not always a solution for some cases. The surve bilder is nice and the direction the team is heading ...

See full review

Back Office Manager

8 months ago

Verified

... Speed ​​in easily managing reviews of multiple accommodation facilities. Distribution on various brand reputation portals. I encourage customers to review. ...

See full review

Digital Marketing Specialist

8 months ago

Verified

... I think that a possible real-time update of the changes coming from the portals on Customer Alliance could be improved, so that the platform automatically removes the reviews removed from the portals. ...

See full review

Front office manager

9 months ago

Verified

... You Need Customer Alliance if you want improve your services . It helps to understand the performing of every single Sector ...

See full review

directora

10 months ago

Verified

... The ease of use. It is very visual, so it is a very comfortable tool. (translated from Spanish) (Original) La facilidad de uso. Es muy visual por lo que es una herramienta muy comoda. ...

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Gerante

10 months ago

Verified

... Very operational ...

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General Manager

14 months ago

Verified

... Keep an eye on all of your reviews and improve your guest communication ...

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Responsable Marketing & Communication au Domaine RIBERACH

14 months ago

Verified

... Customer Alliance has proven to be an extremely effective customer review management tool for our establishment, ...

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User Interface

Refined

7 reviews mentions in "User Interface"

4 positive

3 negative

Hoteliers often find the user interface of Customer Alliance’s Reputation Manager to be user-friendly and conducive to saving time during staff training. The survey builder, part of the interface, is described as nice, and there is optimism about the team’s direction toward AI-enhanced review management. However, users express challenges in combining data from various surveys into one dashboard, indicating a need for improved clarity and ease of navigation. Though the interface is simple for staff to learn, further enhancements in customizability and integration of multiple survey data points could provide more comprehensive insights.

Manager Online Communication

3 months ago

Verified

... to technical problems, which make communication via email difficult and too time-consuming. The AI ​​part ...

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Director

3 months ago

Verified

... - simply to use, so friendly for all the members of my staff, that ...

See full review

Director E-Commerce

5 months ago

Verified

... The use of different surveys for different Touchponts (post stay, during stay, conference) could be easier. Putting the data together from all these different surveys in one dashboard is not possible. ...

See full review

Partner

6 months ago

Verified

... I like that I can see and respond to all reviews in one central place. Using the platform is very easy and intuitive. ...

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directora

10 months ago

Verified

... The ease of use. It is very visual, so it is a very comfortable tool. (translated from Spanish) (Original) La facilidad de uso. Es muy visual por lo que es una herramienta muy comoda. ...

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Gerante

10 months ago

Verified

... the conversion + the design. (No need to make a very very long sentence, or even mega long, or super long. ) ...

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directeur

14 months ago

Verified

... I think the site is very good like this and I prefer the old version which is much more readable. Why change something that is already great! ...

See full review

Hoteliers Most Frequently Mention

Ease of Use
Review Response Management
Review Aggregation
Integration Capabilities
Analytics and Reporting
Support and Assistance
Customization and Flexibility
Customizable Surveys
Real-time Updates
Cost and Pricing

What Types of Hotels Customer Alliance is Popular For

Size

9 | X-Small (1-9 room)

9 | Small (10-24 room)

42 | Medium (25-74 room)

28 | Large (75-199 room)

10 | X-Large (200+ room)

Country

43 | Germany

13 | Italy

12 | Mexico

11 | France

4 | Switzerland

4 | Austria

3 | Spain

2 | Belgium

1 | Ecuador

1 | Iceland

1 | Poland

1 | Sweden

1 | United States of America

Type

34 | Boutiques

27 | Bed & Breakfast & Inns

25 | City Center Hotels

22 | Branded Hotels

22 | Luxury Hotels

22 | Resorts

21 | Limited Service & Budget Hotels

20 | Airport/Conference Hotels

10 | Extended Stay & Serviced Apartments

8 | Hostels

8 | Vacation Rentals & Villas

1 | RV Parks & Campgrounds

Region

83 | Europe

13 | North America

1 | South America

Category

65 | Guest Surveys & Feedback

53 | Reputation Management

Didn’t find what you were looking for?

What is Customer Alliance?

Founded in 2009 | Headquarters in Berlin (Germany) | 87 employees
Reputation Manager (by Customer Alliance) is a comprehensive reputation management system designed for hoteliers. It offers robust tools to streamline the management of guest feedback by aggregating reviews from multiple portals into a single dashboard. The platform features customizable surveys, real-time monitoring of key performance metrics like CSAT, NPS, and CES, and advanced analytics to transform feedback into actionable insights. It also automates the sharing of positive reviews across major platforms such as Google and TripAdvisor, enhancing online presence and search rankings. With an AI-powered Reply Assistant, it ensures timely and personalized responses to guest comments, thereby improving guest satisfaction and operational efficiency.

Capabilities

Capture feedback

Understand feedback

Act on feedback

Share feedback

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Available Add-ons & Modules

AI Reply Assistant

Reputation Management
What if you could reply to a review in 30 seconds or less? With AI Reply Assistant, you can. Generate a unique, personalized review response with just one click.

PREMIUM ADD-ON

Customer Alliance Reviews Summary

4.7
Excellent
53 reviews
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.4/5
Implementation
4.8/5

Recommended by

Boutiques 93% recommended by 34 Boutiques
Bed & Breakfast & Inns 93% recommended by 27 Bed & Breakfast & Inns
City Center Hotels 93% recommended by 25 City Center Hotels
Luxury Hotels 98% recommended by 22 Luxury Hotels
Resorts 97% recommended by 22 Resorts
Branded Hotels 93% recommended by 22 Branded Hotels
Limited Service & Budget Hotels 92% recommended by 21 Limited Service & Budget Hotels
Airport/Conference Hotels 94% recommended by 20 Airport/Conference Hotels
Extended Stay & Serviced Apartments 95% recommended by 10 Extended Stay & Serviced Apartments
Hostels 94% recommended by 8 Hostels
Vacation Rentals & Villas 91% recommended by 8 Vacation Rentals & Villas
RV Parks & Campgrounds 90% recommended by 1 RV Parks & Campgrounds

Achievements

Trending Product

This vendor's trending score is rising, Reputation Manager (by Customer Alliance) is the #4 most trending product in the Reputation Management category (out of 51) and the #189 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Customer Alliance’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
84 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Customer Alliance Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

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0

Success Stories

2

References

6

Featured Customers

Customer Alliance Case Studies

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Customer Alliance doesn’t have any case studies available

More Products by Customer Alliance

https://ucarecdn.com/4f920d0c-679a-479a-91a0-af04d5d5edf5/-/crop/992x619/608,0/-/preview/
Guest Feedback (by Customer Alliance) Guest Surveys & Feedback

Capture feedback: Get set up once, and get customer insights forever. Deliver engaging surveys on autopilot and capture feedback across every touchpoint. Connect insights from your customer’s digital and on-site experience, using Email, SMS, QR code, In-web, and In-App surveys. With real-time monitoring of crucial metrics like CSAT (Customer Satisfaction Score), NPS (Net Promoter Score), and CES (Customer Effort Score) you’ll gain a comprehensive view of each interaction and track satisfaction from start to finish. Understand feedback: Transform feedback into actionable, easy-to-understand insights to share with your team. Centralize all customer feedback and every online review in one smart dashboard and uncover customer (dis-)satisfaction drivers using our platform’s analytics capabilities. Share feedback: Amplify your online presence, drive traffic, improve search rankings, and showcase trust by automatically distributing and sharing your reviews across platforms like Google and TripAdvisor. Display your Customer Alliance widget directly on your website to drive trust and improve conversions. Act on feedback: With actionable insights and the powerful AI Reply Assistant, you're prepared to respond swiftly with unique, personalized responses to your customers' feedback at the push of a button. Our closed-loop feedback system puts the power in your hands, ensuring every customer feels heard putting you on the path to exceed their expectations!

4.7 (65 REVIEWS)

https://ucarecdn.com/d9481fb1-6fe7-4b1f-a617-57f894c0f921/-/crop/1144x715/0,215/-/preview/
Reputation Manager (by Customer Alliance) Reputation Management

Capture feedback: Get set up once, and get customer insights forever. Deliver engaging surveys on autopilot and capture feedback across every touchpoint. Connect insights from your customer’s digital and on-site experience, using Email, SMS, QR code, In-web, and In-App surveys. With real-time monitoring of crucial metrics like CSAT (Customer Satisfaction Score), NPS (Net Promoter Score), and CES (Customer Effort Score) you’ll gain a comprehensive view of each interaction and track satisfaction from start to finish. Understand feedback: Transform feedback into actionable, easy-to-understand insights to share with your team. Centralize all customer feedback and every online review in one smart dashboard and uncover customer (dis-)satisfaction drivers using our platform’s analytics capabilities. Share feedback: Amplify your online presence, drive traffic, improve search rankings, and showcase trust by automatically distributing and sharing your reviews across platforms like Google and TripAdvisor. Display your Customer Alliance widget directly on your website to drive trust and improve conversions. Act on feedback: With actionable insights and the powerful AI Reply Assistant, you're prepared to respond swiftly with unique, personalized responses to your customers' feedback at the push of a button. Our closed-loop feedback system puts the power in your hands, ensuring every customer feels heard putting you on the path to exceed their expectations!

4.7 (53 REVIEWS)

Customer Alliance Reviews

Hotelier Rating

Excellent
80
Very Good
15
Average
4
Poor
1
Terrible
0

Property Size

  • X-Small (9)
  • Small (9)
  • Medium (42)
  • Large (28)
  • X-Large (10)

Country

  • Germany
    Germany
    (43)
  • Italy
    Italy
    (13)
  • Mexico
    Mexico
    (12)
  • France
    France
    (11)
  • Switzerland
    Switzerland
    (4)
  • Austria
    Austria
    (4)
  • Spain
    Spain
    (3)
  • Belgium
    Belgium
    (2)
  • Ecuador
    Ecuador
    (1)
  • Iceland
    Iceland
    (1)
  • Poland
    Poland
    (1)
  • Sweden
    Sweden
    (1)
  • United States of America
    United States of America
    (1)

Region

  • North America
    North America
    (13)
  • Europe
    Europe
    (83)
  • South America
    South America
    (1)

Hoteliers say

Hoteliers like Customer Alliance for its ease of use, practical tools, and ability to streamline reputation management. The platform aids in optimizing operational processes by aggregating guest feedback across multiple portals, facilitating timely and informed responses. Specific features such as customizable surveys, task tracking, and in-depth analytics help increase revenue, reduce costs, and enhance guest experience. Critical points include delayed review updates from some portals and the high cost for smaller establishments.

AI-generated from the text of customer reviews

Ease of Use
Review Response Management
Review Aggregation
Integration Capabilities
Analytics and Reporting
Support and Assistance
Customization and Flexibility
Customizable Surveys
Real-time Updates
Cost and Pricing

Looking for specific info?

10

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from 75-99 room City Center Hotel in Regensburg (Germany)

Verified
3 months ago
Customer Alliance is a great tool that provides us with valuable insights into our guests experiences. It also makes it easy to respond to reviews instantly through interfaces on different platforms. It is continuously evolving to improve the functionality and usability of the platform. In addition, Customer Alliance has proven to be a reli...
Country Germany
Manager Online Communication
Large Hotel
Share review
10

The best use of Ai for the review

Hotel innovation manager from 5 to 9 room Bed & Breakfast & Inn in Favignana (Italy)

Verified
3 months ago
I can respond immediately for all reviews with customer alliance AI. Using the data analysis I understand my position compared to my competitors.
Country Italy
Hotel innovation manager
X-Small Hotel
Share review
10

Organize your vision

Director from 10 to 24 room Boutique in Naples (Italy)

Verified
3 months ago
- simply to use, so friendly for all the members of my staff, that mean save time to learn, also the great automation, to customize a form and collect all the information for the client is perfect. The implementation give us the opportunity to never loose any client feedbacks.
Country Italy
Director
Small Hotel
Share review
10

Excellent tool with excellent service

Marketing from 100 to 199 room Branded Hotel in Wallisellen (Switzerland)

Verified
3 months ago
Customer Alliance offers a user-friendly platform that helps us to efficiently manage our guest reviews and to increase our guest's satisfaction in a targeted manner. The ability to centrally bundle and evaluate reviews from different channels is particularly impressive. The automated processes save a huge amount of time and the analysis to...
Country Switzerland
Marketing
Large Hotel
Share review
9

Guest satisfaction

Sales & Marketing Manager from 100 to 199 room Boutique in Berlin (Germany)

Verified
3 months ago
We are very happy to use Customer alliance because we can optimize our time and our responses are professional, efficient, complete and we have improved our online reputation and customer experience. With the survey also we have focused our investments and the review score has smotthly increased.
Country Germany
Sales & Marketing Manager
Large Hotel
Share review
10

Efficient reputation management through CA

Head of Marketing from 75-99 room Bed & Breakfast & Inn in Innsbruck (Austria)

Verified
3 months ago
The collected and processed data enables hotels to make informed decisions, recognize trends, identify strengths and weaknesses and thus optimize operational processes.
Country Austria
Head of Marketing
Large Hotel
Share review
10

Global vision

Gérant from 10 to 24 room Branded Hotel in Nice (France)

Verified
4 months ago
Comment management for now, recovery of potential customers directly without going through the booking platform. our booking partners
Country France
Gérant
Small Hotel
Share review
10

An Essential Tool for Boosting Customer Satisfaction andReputation Management

Owner from 25-49 room Airport/Conference Hotel in Milan (Italy)

Verified
4 months ago
Customer Alliance is an outstanding tool for managing reviews and gathering customer feedback! Since we started using it, we have seen a significant increase in customer satisfaction and a smoother management of online reviews. The platform is intuitive and packed with features that make it easy to monitor feedback and analyze data. Additio...
Country Italy
Owner
Medium Hotel
Share review
8

Saves time and gives a good overview of the most important factor of your business, the customer's view.

Owner from 25-49 room Bed & Breakfast & Inn in Grindavik (Iceland)

Verified
5 months ago
One platform where reviews, our guests have on many different platforms, makes my life easier and we are quicker to respond to all reviews we get. This is very important factor as we highly valuated the time our guests spend in telling us how we can improve our business and we do of course like to reply to everyone that is doing us a favour...
Country Iceland
Owner
Medium Hotel
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10

Best choice for hoteliers!

Head of Revenue from 500+ room Vacation Rentals & Villa in Wroclaw

Verified
5 months ago
Customer Alliance is an amazing tool that has simplified our reviews management. We no longer need to manually monitorall the OTAs, saving us a lot of time. Centralized dashboard allow us to quickly respond. Since implementing this software, our review count has increased, allowing us to focus on enhancing our services. We highly recommend...
Head of Revenue
X-Large Hotel
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Customer Alliance does well in helping hotels collect and manage guest feedback, improve online reviews, and boost visibility. Its tools are incredibly easy to use, and overall does a great job in driving better guest experiences.

by Yumiko Pagnoux (Mews) on February 21, 2025

Question:

What differentiates this product or service from the competition?

Answer:

Customer Alliance offers a more focused approach to managing direct feedback and surveys, emphasising customisable features and streamlined data ownership. Customer Alliance often appeals to hoteliers seeking a more hands-on, personalised touch.

by Yumiko Pagnoux (Mews) on February 21, 2025

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Make the most of Customer Alliance by customising feedback surveys to fit your brand and goals. Use the insights to improve guest experiences and actively manage your online reputation for maximum impact.

by Yumiko Pagnoux (Mews) on February 21, 2025

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Marius Donhauser Founder & CEO @ hotelkit
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Yumiko Pagnoux Strategic Partner Manager @ Mews
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Gera Bachner Quality & Project Manager @ hotelkit GmbH
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Jasmin Hopf Product Owner - Integrations @ hotelkit
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Roberto D'Aquila Area Sales Manager @ HOTELCUBE PMS
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Marius Donhauser Founder & CEO @ hotelkit
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Moritz von Petersdorff-Campen Managing Director @ SuitePad GmbH
Are you a consultant or vendor that recommends Customer Alliance? Leave a recommendation

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7 months ago

Customer Alliance Now Available on Oracle Cloud Marketplace

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Customer Alliance Integrations

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Support

Unverified

Customer Alliance has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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2025

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Response Time

Less than a day

Recommended

93%

Optimized for quick response

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