Reputation Manager (by Customer Alliance)
4.6 (45 REVIEWS)
Gera, Jasmin, Roberto + 9 more experts recommend Customer Alliance
Read RecommendationsRanked 5 (out of 48) in Reputation Management
Customer Alliance makes it easy to capture, understand, share and act on feedback and reviews
93% recommended by 89 hotels
Radisson Hotels, Brit Hotel, Villa Crespi & 86 others
Capabilities
Collect
Collect
Capture feedback: Get set up once, get customer insights forever. Deliver engaging surveys on autopilot and capture feedback across every touchpoint. Connect insights from your customer’s digital and on-site experience, using Email, SMS, QR code, In-web, and In-App surveys. With real-time monitoring of crucial metrics like CSAT (Customer Satisfaction Score), NPS (Net Promoter Score) and CES (Customer Effort Score) you’ll gain a comprehensive view of each interaction and track satisfaction from start to finish.
Understand
Share
Share
Amplify your online presence, drive traffic, improve search rankings, and showcase trust by automatically distributing and sharing your reviews across platforms, such as Google and TripAdvisor. Display your Customer Alliance widget directly on your website to further drive trust and improve conversions.
Take action
Take action
With actionable insights and the powerful AI Reply Assistant, you're prepared to respond swiftly with unique, personalized responses to your customers' feedback at the push of a button. Our closed-loop feedback system puts the power in your hands, ensuring every customer feels heard putting you on the path to exceed their expectations!
Features
Surveys & Feedback
Review Generation
Follow-up & Resolution
Reporting, Analytics & Insights
Channels
Admin & Settings
Available Add-ons & Modules
AI Reply Assistant
Reputation ManagementRecommended by
Achievements
This vendor's trending score is rising, Reputation Manager (by Customer Alliance) is the #2 most trending product in the Reputation Management category (out of 48) and the #89 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCustomer Alliance’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Customer Alliance Case Studies
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References
"Customer Alliance gives us the technical ability to personally contact all our guests and actively request their feedback. At the same time, we have the opportunity to distribute this guest feedback on various rating portals and to respond to each rating individually. This direct feedback, along with the software's detailed analysis feature, allow us to identify and improve our weak points."
"With Customer Alliance, we have not only improved our positioning on Google and TripAdvisor, but we have also achieved a much more efficient management of our guest's feedback. It has also been key in helping all our Directors with the management of the online reputation for their properties."
Featured Customers
Popularity by Segment
Size
8 | X-Small (1-9 room)
6 | Small (10-24 room)
40 | Medium (25-74 room)
23 | Large (75-199 room)
10 | X-Large (200+ room)
Country
41 | Germany
12 | Mexico
9 | France
9 | Italy
4 | Austria
3 | Switzerland
3 | Spain
1 | Ecuador
1 | Iceland
1 | Poland
1 | Sweden
1 | Belgium
1 | United States of America
Type
29 | Boutiques
26 | Bed & Breakfast & Inns
21 | Resorts
19 | City Center Hotels
18 | Branded Hotels
18 | Limited Service & Budget Hotels
18 | Luxury Hotels
17 | Airport/Conference Hotels
8 | Extended Stay & Serviced Apartments
6 | Hostels
5 | Vacation Rentals & Villas
1 | RV Parks & Campgrounds
Region
73 | Europe
13 | North America
1 | South America
Category
58 | Guest Surveys & Feedback
45 | Reputation Management
More Products by Customer Alliance
Hotelier Rating
Hoteliers like Customer Alliance for its ease of use, practical tools, and ability to streamline reputation management. The platform aids in optimizing operational processes by aggregating guest feedback across multiple portals, facilitating timely and informed responses. Specific features such as customizable surveys, task tracking, and in-depth analytics help increase revenue, reduce costs, and enhance guest experience. Critical points include delayed review updates from some portals and the high cost for smaller establishments.
AI-generated from the text of customer reviews
Looking for specific info?
Professional Reputation Management
Director E-Commerce from 500+ room Branded Hotel in Bad Arolsen (Germany)
Timesaver and very easy to use
Partner from 5 to 9 room in Santiago de Querétaro (Mexico)
Ease of management and excellent assistance
Back Office Manager from 25-49 room Branded Hotel in Livigno (Italy)
Immediate and complete
Digital Marketing Specialist from 75-99 room Resort in Calvagese della Riviera (Italy)
Great experience
Front office manager from 50-74 room Resort in Punta Ala (Italy)
Very operational
Gérante from 50-74 room Boutique in Saint-Malo (France)
Easy to use (translated from Spanish) (Original) De fácil uso
directora from 50-74 room Limited Service & Budget Hotel in Irun (Spain)
Efficient reputation management through CA
Head of Marketing from 100 to 199 room Bed & Breakfast & Inn in Innsbruck (Austria)
Keep an eye on all of your reviews and improve your guest communication
General Manager from 25-49 room Bed & Breakfast & Inn in Belzig (Germany)
Simplified management of customer reviews with Customer Alliance
Responsable Marketing & Communication au Domaine RIBERACH from 10 to 24 room Branded Hotel in Belesta (France)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
They have been one of the first really professional companies to dive into the digital world of guest feedback and reviews within hotels. They have done a great job building their base but always making sure to continuously improve their developments.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
Their expertise and how long they have been within the industry and business already. You will for sure have a great experience working with all of their motivated and skilled colleagues. Enjoy any type of collaboration you will have in the future.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
It is the same thing I always say: get a demo, ask as many questions as possible, really understand how they work and then fully commit in getting to know the software and all its features. It will be great!
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
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Customer Alliance has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2024
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