Customer Alliance

4.6 (40 REVIEWS)

HTR Score icon
HT Score  
83 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Customer Alliance

4.6 (40 REVIEWS)

Ranked 5 (out of 47) in Reputation Management

Customer Alliance makes it easy to capture, understand, share and act on feedback.

Customer Alliance has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Ratings Summary

4.6
Excellent
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.3/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Customer Alliance is the #6 most trending product in the Reputation Management category (out of 47) and the #134 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Customer Alliance’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
83 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Customer Alliance
Founded in 2009 | Headquarters in Berlin (Germany) | 87 employees
Customer Alliance is a dynamic tech company on a mission to empower organizations to be loved by exceeding people’s expectations. We’ve built a powerful Software-as-a-Service platform that makes it easy to capture, understand, share, and act on feedback. Each day, we proudly serve over 5,000 organizations spanning the hospitality, healthcare, automotive, and insurance industries. Our platform delivers a comprehensive view of satisfaction metrics at each customer touchpoint and provides the tools necessary to manage feedback and reviews in a smart and simple way. Like a GPS for the customer journey. Elevate your online visibility and manage customer feedback without putting in overtime. Own your customer satisfaction and embrace efficiency with the all-in-one platform for customer reviews, surveys, and satisfaction metrics.

Capabilities

Capture feedback

Understand feedback

Share feedback

Act on feedback

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

Compare Customer Alliance to Top Alternatives

View top Customer Alliance alternatives
Get recommendation Image
Want to find out if Customer Alliance is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
` Take the quiz `

Popularity by Segment

Size

5 | X-Small (1-9 room)

5 | Small (10-24 room)

34 | Medium (25-74 room)

18 | Large (75-199 room)

9 | X-Large (200+ room)

Country

42 | Germany

8 | France

8 | Mexico

7 | Italy

4 | Austria

3 | Switzerland

3 | Spain

1 | Ecuador

1 | Iceland

1 | Poland

1 | Sweden

1 | Belgium

Type

13 | Boutiques

13 | Resorts

11 | Luxury Hotels

10 | Bed & Breakfast & Inns

10 | City Center Hotels

6 | Branded Hotels

5 | Limited Service & Budget Hotels

4 | Extended Stay & Serviced Apartments

4 | Hostels

4 | Vacation Rentals & Villas

1 | Airport/Conference Hotels

1 | RV Parks & Campgrounds

Region

71 | Europe

8 | North America

1 | South America

Category

51 | Guest Surveys & Feedback

40 | Reputation Management

Hotelier Rating

Excellent
61
Very Good
14
Average
4
Poor
1
Terrible
0

Property Size

  • X-Small (5)
  • Small (5)
  • Medium (34)
  • Large (18)
  • X-Large (9)

Country

  • Germany
    Germany
    (42)
  • France
    France
    (8)
  • Mexico
    Mexico
    (8)
  • Italy
    Italy
    (7)
  • Austria
    Austria
    (4)
  • Switzerland
    Switzerland
    (3)
  • Spain
    Spain
    (3)
  • Ecuador
    Ecuador
    (1)
  • Iceland
    Iceland
    (1)
  • Poland
    Poland
    (1)
  • Sweden
    Sweden
    (1)
  • Belgium
    Belgium
    (1)

Region

  • North America
    North America
    (8)
  • Europe
    Europe
    (71)
  • South America
    South America
    (1)
10

Efficient reputation management through CA

Head of Marketing from 500+ room Branded Hotel in Innsbruck (Austria)

Verified
2 months ago
With the collected and processed data, hotels can make informed decisions, recognize trends, identify strengths and weaknesses and thus optimize operational processes.
Country Austria
Head of Marketing
X-Large Hotel
10

Keep an eye on all of your reviews and improve your guest communication

General Manager from 25-49 room Boutique in Bad Belzig (Germany)

Verified
2 months ago
Easy-to-use tool to keep track of all reviews and improve quality assurance with practical tips. Communication before, during and after the stay can be improved immediately. Great interface options and excellent support team!
Country Germany
General Manager
Medium Hotel
10

Simplified management of customer reviews with Customer Alliance

Responsable Marketing & Communication au Domaine RIBERACH from 10 to 24 room Resort in Belesta (France)

Verified
2 months ago
Customer Alliance has proven to be an extremely effective customer review management tool for our establishment, Domaine Riberach. What we appreciate most is the practicality it offers our team. Task tracking features facilitate seamless collaboration and true teamwork. The platform's intuitive interface allows everyone to quickly understan...
Country France
Responsable Marketing & Communication au Domaine RIBERACH
Small Hotel
10

Very efficient and intuitive.

directeur from 25-49 room in Lons (France)

Verified
2 months ago
Ease of use and efficiency that really simplifies the management of online reviews. This allows you to optimize the time spent responding to different opinions on different platforms?
Country France
directeur
Medium Hotel
10

Reputation management made easy

Marketing Manager from 75-99 room Luxury Hotel in Titisee-Neustadt (Germany)

Verified
2 months ago
You have all the guest opinions at a glance and get an immediate impression of what guests want and can therefore act directly
Country Germany
Marketing Manager
Large Hotel
10

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from 50-74 room in Kelheim (Germany)

Verified
3 months ago
The tool has greatly improved our feedback and reputation management. Previously, reviews on the various portals had to be painstakingly monitored individually - with the tool we are regularly informed about new reviews and can react immediately.
Country Germany
Leitung Gästehaus St. Georg
Medium Hotel
10

Excellent strategic ally for the noegicio

I.T. Manager from 100 to 199 room Boutique in Valle de Bravo (Mexico)

Verified
3 months ago
Efficiency to optimize processes. as a pre-arrived letter or sending accounts makes customer alliance an optimal platform for the hotel industry
Country Mexico
I.T. Manager
Large Hotel
10

Satisfaction survey

Director General from 10 to 24 room Boutique in Ciudad López Mateos (Mexico)

Verified
3 months ago
The system is friendly and helps us make decisions when a customer is upset and with this you can know, analyze it and provide a solution.
Country Mexico
Director General
Small Hotel
10

Excellent tool for reputation management in the. hotel industry.

Hotel manager from 25-49 room Resort in Foscagno (Italy)

Verified
3 months ago
Possibility to customize surveys and management of feedback flows on the various portals. Reporting very well done and easy to consult.
Country Italy
Hotel manager
Medium Hotel
10

"Super Reputationsmanagement-Software!"

Geschäftsführer from 25-49 room Bed & Breakfast & Inn in Berg (Germany)

Verified
5 months ago
Reputation management software has significantly improved our company. It is user-friendly and extremely effective. An essential tool for anyone who wants to protect their reputation online!
Country Germany
Geschäftsführer
Medium Hotel
  • 1
  • 2
  • 3
  • 4

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Customer Alliance is an invaluable tool for businesses seeking meaningful insights from customer feedback. Its ability to gather and centralize diverse input from various sources into a user-friendly dashboard is genuinely remarkable. This consolidation feature saves time and provides a clear and concise overview of the overall customer sentiment.

Question:

What differentiates this product or service from the competition?

Answer:

One of the significant advantages of Customer Alliance is its capacity to facilitate in-depth analysis. The platform offers robust tools for dissecting feedback data, enabling businesses to delve into specific areas, identify trends, and pinpoint actionable insights. This comprehensive analysis proves instrumental in recognizing strengths to capitalize on and areas requiring enhancement for overall business growth.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The true value of Customer Alliance lies not just in its ability to collect feedback but in how effectively you leverage that information to implement positive changes. Regularly monitoring and acting upon the data will help in elevating your hotel's service quality and guest satisfaction levels, fostering long-term loyalty and positive reviews.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 6 recommend
Recommended by
RecommendationAvatar
Roland Hehn CEO @ HQ plus
RecommendationAvatar
Tilmann Volk Co-Founder @ SuitePad
RecommendationAvatar
Olga Heuser CEO @ DialogShift
RecommendationAvatar
Gera Bachner Quality & Project Manager @ hotelkit GmbH
RecommendationAvatar
Maximilian Lüders Co-founder @ MARA Solutions GmbH
RecommendationAvatar
Roland Hehn CEO @ HQ plus
RecommendationAvatar
Tilmann Volk Co-Founder @ SuitePad
RecommendationAvatar
Olga Heuser CEO @ DialogShift
RecommendationAvatar
Gera Bachner Quality & Project Manager @ hotelkit GmbH
RecommendationAvatar
Maximilian Lüders Co-founder @ MARA Solutions GmbH
RecommendationAvatar
Maureen Traeger Partner Success Manager @ straiv GmbH
RecommendationAvatar
Ullrich Kastner GM & EVP @ Myhotelshop GmbH
RecommendationAvatar
Moritz von Petersdorff-Campen Managing Director @ SuitePad GmbH
RecommendationAvatar
Marius Donhauser Founder & CEO @ hotelkit
Are you a consultant or vendor that recommends Customer Alliance? Leave a recommendation

Integrations

Need help with an integration?
SPONSORED

Find Great Pairing Apps

No matching results

No matching results

filtering integrations
Company Functionality
SiteMinder
SiteMinder

92% recommended by 1857 hotels

Booking Engine
hotelkit
hotelkit

94% recommended by 558 hotels

Staff Collaboration Tools
+3 more
RoomRaccoon
RoomRaccoon

97% recommended by 529 hotels

Hotel Management Software
Oracle Hospitality
Oracle Hospitality

91% recommended by 510 hotels

Property Management Systems
Mews
Mews

91% recommended by 464 hotels

Property Management Systems
Bookassist
Bookassist

94% recommended by 355 hotels

Website Design
HOTELTIME
HOTELTIME

94% recommended by 295 hotels

Property Management Systems
Clock Software
Clock Software

95% recommended by 208 hotels

Property Management Systems
SuitePad
SuitePad

94% recommended by 205 hotels

In-Room Hotel Tablets
dailypoint™
dailypoint™

87% recommended by 130 hotels

Hotel CRM & Email Marketing

Support

Unverified

Customer Alliance has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
Suppo Info Image Green check icon
Learn more about the GCSC Certification

Request a Quote

Response Time

Slow

Recommended

92%

Still gathering info?

Schedule a free 30-minute product demo consultation

Schedule free demo

Get recommendation Image
Live
product-company-logo

GuestRevu

Reputation Management

4.7 (439 REVIEWS)
product-company-logo

TrustYou

Reputation Management

4.4 (389 REVIEWS)
product-company-logo

Sojern

Reputation Management

4.8 (126 REVIEWS)
SPONSORED

Users also recommend shows related products from Premium Members that come most recommended by hoteliers with high HT Scores.

Learn More

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .

Sponsored by TrustYou

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .