Compare Reputation Manager (by Customer Alliance) vs TrustYou Customer Experience Platform (CXP)

Customer Alliance

Reputation Manager (by Customer Alliance)

53 reviews
TrustYou

TrustYou Customer Experience Platform (CXP)

258 reviews

Compare Reputation Manager (by Customer Alliance) vs TrustYou Customer Experience Platform (CXP)

Reputation Management vendor comparison between Reputation Manager (by Customer Alliance) vs TrustYou Customer Experience Platform (CXP) . Find out which Reputation Management is right for you based on realtime data from 311 verified hotelier reviews across 71 countries.

Customer Alliance

Customer Alliance

Ranked 5 (out of 55)

4.7
53 reviews
View profile
TrustYou

TrustYou

Ranked 3 (out of 55)

4.4
258 reviews
View profile

Ratings Summary

HT Score

Reputation Manager (by Customer Alliance)

84 HTScore Icon

TrustYou Customer Experience Platform (CXP)

89 HTScore Icon
Popularity

Reputation Manager (by Customer Alliance)

53 verified reviews

TrustYou Customer Experience Platform (CXP)

258 verified reviews
Likelihood to Recommend

Reputation Manager (by Customer Alliance)

94%

TrustYou Customer Experience Platform (CXP)

88%
Ease of Use

Reputation Manager (by Customer Alliance)

4.7

TrustYou Customer Experience Platform (CXP)

4.5
ROI

Reputation Manager (by Customer Alliance)

4.4

TrustYou Customer Experience Platform (CXP)

4.2
Implementation

Reputation Manager (by Customer Alliance)

4.8

TrustYou Customer Experience Platform (CXP)

4.3
Customer Support

Reputation Manager (by Customer Alliance)

4.7

Verified Customer Support

TrustYou Customer Experience Platform (CXP)

4.5

Verified Customer Support

Certificate of Excellence

Reputation Manager (by Customer Alliance)

TrustYou Customer Experience Platform (CXP)

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

SMS text messaging

Case Management

Reputation Manager (by Customer Alliance)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

TrustYou Customer Experience Platform (CXP)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
TrustYou
vs.

Customers

Top 3 Segments

Reputation Manager (by Customer Alliance)

Branded Hotels - 13%
Boutiques - 13%
City Center Hotels - 11%

TrustYou Customer Experience Platform (CXP)

Resorts - 20%
Branded Hotels - 15%
Other - 14%
Featured clients
-

TrustYou Customer Experience Platform (CXP)

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou Average TrustYou

Reputation Manager (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou Customer Experience Platform (CXP)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Customer Alliance
vs.
TrustYou
vs.

What Customers Are Saying

Most Recent Review

Reputation Manager (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

TrustYou Customer Experience Platform (CXP)

Sales people tell lies to get you to sign the contract and will never rectify it.

Marketing Manager from Marumbi (Zanzibar Archipelago)
Most Positive Review

Reputation Manager (by Customer Alliance)

Great rating tool (translated from German) Super Bewertungstool Interventionsmöglichk (original German)

Manager

TrustYou Customer Experience Platform (CXP)

Connect with all social media related guest comments

Front Office Manager
Most Critical

Reputation Manager (by Customer Alliance)

Reputation management made easy

Marketing Manager

TrustYou Customer Experience Platform (CXP)

The trustyou tool has been a very useful tool for our business and has enabled us to reach our customers more directly in a very posisitve way

Director
References
-

TrustYou Customer Experience Platform (CXP)

Selim Imre
Rooms Division Manager Aska Hotels Sun Queen Beach

Shanna Davis
Marketing Manager Ayres Hotels

General Info

Screenshots
Integrations

Reputation Manager (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

TrustYou Customer Experience Platform (CXP)

Property Management Systems (24) Booking Engine (13) Hotel Management Software (13)