Compare Reputation Manager (by Customer Alliance) vs FranklyView vs GuestTouch

Customer Alliance

Reputation Manager (by Customer Alliance)

53 reviews
FranklyView

FranklyView

0 reviews
GuestTouch, Inc

GuestTouch

0 reviews

Compare Reputation Manager (by Customer Alliance) vs FranklyView vs GuestTouch

Reputation Management vendor comparison between Reputation Manager (by Customer Alliance) vs FranklyView vs GuestTouch. Find out which Reputation Management is right for you based on realtime data from 53 verified hotelier reviews across 11 countries.

Customer Alliance

Customer Alliance

Ranked 4 (out of 50)

4.7
53 reviews
View profile
FranklyView

FranklyView

Ranked 51 (out of 50)

N/A
0 reviews
View profile
GuestTouch, Inc

GuestTouch, Inc

Ranked 38 (out of 50)

N/A
0 reviews
View profile

Ratings Summary

HT Score

Reputation Manager (by Customer Alliance)

85 HTScore Icon

FranklyView

unranked HTScore Icon

GuestTouch

unranked HTScore Icon
Popularity

Reputation Manager (by Customer Alliance)

53 verified reviews

FranklyView

0 verified reviews

GuestTouch

0 verified reviews
Likelihood to Recommend

Reputation Manager (by Customer Alliance)

94%

FranklyView

0%

GuestTouch

0%
Ease of Use

Reputation Manager (by Customer Alliance)

4.7

FranklyView

0

GuestTouch

0
ROI

Reputation Manager (by Customer Alliance)

4.4

FranklyView

0

GuestTouch

0
Implementation

Reputation Manager (by Customer Alliance)

4.8

FranklyView

Not enough data available

GuestTouch

Not enough data available
Customer Support

Reputation Manager (by Customer Alliance)

4.7

Verified Customer Support

FranklyView

0

Verified Customer Support

GuestTouch

0

Verified Customer Support

Certificate of Excellence

Reputation Manager (by Customer Alliance)

FranklyView

GuestTouch

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

SMS text messaging

Case Management

Reputation Manager (by Customer Alliance)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

FranklyView

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GuestTouch

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
FranklyView
vs.
GuestTouch, Inc

Customers

Top 3 Segments

Reputation Manager (by Customer Alliance)

Branded Hotels - 13%
Boutiques - 13%
City Center Hotels - 11%

FranklyView

Resorts - 0%
Motels - 0%
Hostels - 0%

GuestTouch

Resorts - 0%
Motels - 0%
Hostels - 0%
Featured clients

Reputation Manager (by Customer Alliance)

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-

Fit Score for Your Property

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Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Pricing Available By Request

FranklyView has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

GuestTouch, Inc has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Reputation Manager (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

FranklyView

Pricing Available By Request
FranklyView has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

GuestTouch

Pricing Available By Request
GuestTouch, Inc has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Customer Alliance
vs.
FranklyView
vs.
GuestTouch, Inc

What Customers Are Saying

Most Recent Review

Reputation Manager (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

FranklyView

FranklyView doesn’t have any clients that have vouched for the product

GuestTouch

GuestTouch, Inc doesn’t have any clients that have vouched for the product
Most Positive Review

Reputation Manager (by Customer Alliance)

Great rating tool (translated from German) Super Bewertungstool Interventionsmöglichk (original German)

Manager

FranklyView

FranklyView doesn’t have any clients that have vouched for the product

GuestTouch

GuestTouch, Inc doesn’t have any clients that have vouched for the product
Most Critical

Reputation Manager (by Customer Alliance)

Reputation management made easy

Marketing Manager

FranklyView

FranklyView doesn’t have any clients that have vouched for the product

GuestTouch

GuestTouch, Inc doesn’t have any clients that have vouched for the product
References

Reputation Manager (by Customer Alliance)

Adelina Cantarell
Directora Comercial Hotel HCC Montblanc

Christian Hempel-Werner
Head of Business Operations A&O Hotels and Hostels

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General Info

Screenshots
Integrations

Reputation Manager (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

FranklyView

Property Management Systems (4) Booking Engine (2) Event Management Software (2)

GuestTouch

Property Management Systems (1)
Recent Articles

FranklyView

FranklyView doesn’t have any recent articles

GuestTouch

GuestTouch, Inc doesn’t have any recent articles