Compare Guest Feedback (by Customer Alliance) vs Trustpilot vs Intercom

Customer Alliance

Guest Feedback (by Customer Alliance)

70 reviews
Trustpilot

Trustpilot

0 reviews
Intercom

Intercom

0 reviews

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Compare Guest Feedback (by Customer Alliance) vs Trustpilot vs Intercom

Guest Survey Software vendor comparison between Guest Feedback (by Customer Alliance) vs Trustpilot vs Intercom. Find out which Guest Survey Software is right for you based on realtime data from 70 verified hotelier reviews across 15 countries.

Customer Alliance

Customer Alliance

Ranked 2 (out of 25)

4.7
70 reviews
View profile
Trustpilot

Trustpilot

Ranked 20 (out of 25)

N/A
0 reviews
View profile
Intercom

Intercom

Ranked 21 (out of 25)

N/A
0 reviews
View profile

Ratings Summary

HT Score

Guest Feedback (by Customer Alliance)

91 HTScore Icon

Trustpilot

unranked HTScore Icon

Intercom

unranked HTScore Icon
Popularity

Guest Feedback (by Customer Alliance)

70 verified reviews

Trustpilot

0 verified reviews

Intercom

0 verified reviews
Likelihood to Recommend

Guest Feedback (by Customer Alliance)

94%

Trustpilot

0%

Intercom

0%
Ease of Use

Guest Feedback (by Customer Alliance)

4.7

Trustpilot

0

Intercom

0
ROI

Guest Feedback (by Customer Alliance)

4.4

Trustpilot

0

Intercom

0
Implementation

Guest Feedback (by Customer Alliance)

4.6

Trustpilot

Not enough data available

Intercom

Not enough data available
Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Trustpilot

0

Verified Customer Support

Intercom

0

Verified Customer Support

Certificate of Excellence

Guest Feedback (by Customer Alliance)

Trustpilot

Intercom

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Trustpilot

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Intercom

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
Trustpilot
vs.
Intercom

Customers

Top 3 Segments

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 13%
City Center Hotels - 11%

Trustpilot

Resorts - 0%
Motels - 0%
Hostels - 0%

Intercom

Resorts - 0%
Motels - 0%
Hostels - 0%
Featured clients
-
-
-

Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Pricing Available By Request

Trustpilot has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Intercom has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Trustpilot

Pricing Available By Request
Trustpilot has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Intercom

Pricing Available By Request
Intercom has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Customer Alliance
vs.
Trustpilot
vs.
Intercom

What Customers Are Saying

Most Recent Review

Guest Feedback (by Customer Alliance)

User-friendly tool

Marketing Assistant

Trustpilot

Trustpilot doesn’t have any clients that have vouched for the product

Intercom

Intercom doesn’t have any clients that have vouched for the product
Most Positive Review

Guest Feedback (by Customer Alliance)

Everything at a glance

Hotelbetriebswirt

Trustpilot

Trustpilot doesn’t have any clients that have vouched for the product

Intercom

Intercom doesn’t have any clients that have vouched for the product
Most Critical

Guest Feedback (by Customer Alliance)

Everything at a glance

Hotelbetriebswirt

Trustpilot

Trustpilot doesn’t have any clients that have vouched for the product

Intercom

Intercom doesn’t have any clients that have vouched for the product
References
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General Info

Screenshots

Trustpilot doesn't have any screenshots

Intercom doesn't have any screenshots

Integrations

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

Trustpilot

Trustpilot doesn't have any integrations

Intercom

Intercom doesn't have any integrations

Recent Company Updates
-
-
-
Recent Articles

Trustpilot

Trustpilot doesn’t have any recent articles

Intercom

Intercom doesn’t have any recent articles

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