Customer Alliance Now Available on Oracle Cloud Marketplace
Integration of Customer Alliance with OPERA Cloud simplifies guest feedback collection, enhancing guest satisfaction and operational efficiency for hotels.
Customer Alliance, a leading provider of review and feedback management solutions and a member of Oracle PartnerNetwork (OPN), today announced that Customer Alliance is available on Oracle Cloud Marketplace and can be deployed on Oracle Cloud Infrastructure (OCI) and integrated with OPERA Cloud via the Oracle Hospitality Integration Platform (OHIP). Oracle Cloud Marketplace is a centralized repository of enterprise applications offered by Oracle and Oracle partners.
Customer Alliance enables hotels to streamline guest feedback collection and management by integrating with Oracle OPERA Cloud. By leveraging Oracle's secure and scalable cloud infrastructure, Customer Alliance provides real-time data synchronization and automated survey distribution. This integration offers a unified platform for consolidating guest reviews and feedback, allowing hoteliers to gain comprehensive insights into guest sentiment and preferences. The result is the ability to quickly identify areas for improvement, promptly respond to feedback, and foster long-term guest loyalty, ultimately driving repeat business and enhancing online visibility and reputation on platforms such as Google, HolidayCheck, and TripAdvisor.
Oracle Cloud Marketplace is a one-stop shop for Oracle customers seeking trusted business applications and services offering unique solutions, including ones that extend Oracle Fusion Cloud Applications.
OCI is a deep and broad platform of cloud infrastructure services that enables customers to build and run a wide range of applications in a scalable, secure, highly available, and high-performance environment. From application development and business analytics to data management, integration, security, AI, and infrastructure services including Kubernetes and VMware, OCI delivers comprehensive security, performance, and cost savings. In addition, with multicloud, hybrid cloud, public cloud, and dedicated cloud options, OCI’s distributed cloud offers customers the benefits of cloud with greater control over data residency, locality, and authority, even across multiple clouds. As a result, customers can bring enterprise workloads to the cloud quickly and efficiently while meeting the strictest regulatory compliance requirements.
“Customer Alliance’s integration with OPERA Cloud is a testament to our commitment to providing the best possible solutions for our customers,” said Steffen Schmickler, CEO of Customer Alliance. “Customer Alliance’s participation in Oracle Cloud Marketplace further extends our commitment to the Oracle community and enables customers to easily reap the benefits of Customer Alliance. We look forward to leveraging the power of OCI to help us achieve our business goals.”
About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) is Oracle’s partner program designed to enable partners to accelerate the transition to cloud and drive superior customer business outcomes. The OPN program allows partners to engage with Oracle through track(s) aligned to how they go to market: Cloud Build for partners that provide products or services built on or integrated with Oracle Cloud; Cloud Sell for partners that resell Oracle Cloud technology; Cloud Service for partners that implement, deploy and manage Oracle Cloud Services; Industry Healthcare for partners that provide commercially available products and/or services built with Oracle Cloud and Oracle Health technologies; and License & Hardware for partners that build, service or sell Oracle software licenses or hardware products. Customers can expedite their business objectives with OPN partners who have achieved Expertise in a product family or cloud service.
