D-EDGE CRM (Prev. LoungeUp) vs. ReGuest Hotel CRM:
Which Is Right for You?

Name: ReGuest Hotel CRM
Rating: 4.9 (29 reviews)

Updated May 15, 2026 · 33 verified reviews analyzed

D-Edge

Visit Profile

4.9 (4 reviews) · 115 integrations

Reguest

Visit Profile

4.9 (29 reviews) · 20 integrations

TLDR

We analyzed 33 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:

D-Edge shines in ROI , with exclusive features like Guest Segmentation & Targeting and Multi-Channel Delivery (Email, SMS, WhatsApp, Chat).

Reguest shines in ease of use , with exclusive features like Event Based Automations and Email Newsletters.

See the full breakdown below ↓

How Does D-EDGE CRM (Prev. LoungeUp) Compare to ReGuest Hotel CRM?

Side-by-side ratings based on 33 verified hotelier reviews on HTR.

	D-Edge	Reguest
HTScore	0	83
Likelihood to Recommend	98%	97%
Ease of Use	4.5/5	4.8/5
Customer Support	5.0/5	4.9/5
Value for Money	5.0/5	4.6/5

Starting Price	From $400/mo	Contact sales
Verified Reviews	4	29

What Are the Pros and Cons of D-EDGE CRM (Prev. LoungeUp) vs ReGuest Hotel CRM?

After analyzing 33 verified reviews, D-Edge users most value its , while Reguest users highlight customer service excellence, personalized guest communication, guest satisfaction improvement. Click any theme to see what reviewers say.

D-Edge	Reguest
Pros
	+ Customer Service Excellence ▾ RE:Guest's customer service is repeatedly praised for its helpfulness and responsiveness. Clients find the support team to be patient and knowledgeable, contributing positively to the overall user experience with the product.
	+ Personalized Guest Communication ▾ Users commend RE:Guest for its capability to draft personalized guest communication through its CRM tool and Sales Campaign. This function facilitates crafting specific messages addressing individual guest preferences, thus upgrading guest experiences significantly.
	+ Guest Satisfaction Improvement ▾ The incorporation of a personalized chatbot into RE:Guest receives positive remarks, with users noticing enhanced guest satisfaction and more organized operational workflows. The tool's influence in boosting guest experience is affirmed.
	+ Ease of Use and Adoption ▾ RE:Guest is recognized for its user-friendly interface that makes adoption swift and uncomplicated. This ease of use is beneficial for hotels aiming to swiftly train their teams and ramp up guest service tasks.
Cons
	− Complex Settings Interface ▾ There is criticism of the existing interface, which some find complex and in need of better organization, particularly concerning settings and informational text management. Users suggest enhancements to simplify navigation and tedious settings adjustments.
	− Integration Capabilities ▾ Some users wish for deeper integration capabilities with third-party systems, such as Vioma Clearing. Such integration is essential for comprehensive data visualization and improved operational efficiency.

D-Edge vs Reguest: Rankings by Hotel Segment

How each product ranks among Hotel CRM & Email Marketing vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.

By Hotel Size

Segment	D-Edge	Reguest
Small (10-24 rooms) ▾	—	#8 13 reviews
D-Edge No segment summary available. Reguest Small hotels say that Reguest’s Hotel CRM & Email Marketing ranks highly in verified HotelTechReport reviews due to its intuitive design, customizable solutions, and efficient customer support. These features simplify communication and enhance guest relationships, essential for Small hotel operations.
Mid-Size (25-74 rooms) ▾	#28 1 reviews	#14 12 reviews
D-Edge No segment summary available. Reguest Medium hotels say that Reguest's Hotel CRM & Email Marketing ranks highly in verified HotelTechReport reviews due to its user-friendly interface, efficient guest communication features, and strong customer support. These strengths are pivotal for Medium hotels seeking seamless operations and enhanced guest interactions.

By Property Type

Segment	D-Edge	Reguest
Boutique ▾	—	#13 13 reviews
D-Edge No segment summary available. Reguest Boutique hotels say that Reguest's Hotel CRM & Email Marketing ranks highly due to its user-friendly interface, efficient guest communication, and responsive customer support. Verified HotelTechReport reviews highlight its ability to streamline operations and enhance guest engagement, crucial for Boutique settings.
Luxury ▾	#38 0 reviews	#17 7 reviews
D-Edge No segment summary available. Reguest Luxury hotels say that Reguest's Hotel CRM & Email Marketing ranks highly in verified HotelTechReport reviews due to its personalized guest communication, efficient inquiry management, and seamless integration enhancing guest satisfaction, which are crucial strengths for the Luxury segment.
Branded / Chain	—	#22 4 reviews
Extended Stay ▾	#25 1 reviews	#5 7 reviews
D-Edge No segment summary available. Reguest Extended-Stay-Serviced-Apartments hotels say that Reguest's Hotel CRM & Email Marketing excels due to its user-friendly interface, effective automated communication tools, and high-quality customer support, as cited in verified HotelTechReport reviews. These strengths enhance guest engagement and operational efficiency.

By Region

Segment	D-Edge	Reguest
Europe ▾	#20 2 reviews	#11 25 reviews
D-Edge No segment summary available. Reguest Europe hotels say that Reguest's Hotel CRM & Email Marketing ranks highly in verified HotelTechReport reviews due to its user-friendly interface, efficient guest communication, and reliable customer support. These strengths are consistently valued by European hotels for enhancing guest satisfaction and operational efficiency.

How Much Do D-EDGE CRM (Prev. LoungeUp) and ReGuest Hotel CRM Cost?

Hotel CRM & Email Marketing pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.

	D-Edge	Reguest
Starting Price	From $400/mo	—

Which Features Does D-EDGE CRM (Prev. LoungeUp) Have That ReGuest Hotel CRM Doesn't (and Vice Versa)?

According to HTR's product database, D-EDGE CRM (Prev. LoungeUp) and ReGuest Hotel CRM share 0 features. Here are the key differences — features one has that the other lacks.

Feature	D-Edge	Reguest
Ancillary Product Merchandising
Database Health Monitoring
Email Newsletters
Event Based Automations
Guest Segmentation & Targeting
Multi-Channel Delivery (Email, SMS, WhatsApp, Chat)
Offer Experimentation & A/B Testing
Personalized one-to-communication
Room Upgrade Merchandising
Segmentation
Template Editor
WYSIWYG - HTML Editor

Showing top differences. 25 more features differ between these products.

D-Edge vs Reguest: The Bottom Line

D-Edge

4.9/5 from 4 reviews

Unique capabilities

Segmentation Guest Segmentation & Targeting Room Upgrade Merchandising Ancillary Product Merchandising Offer Experimentation & A/B Testing

4.5/5 ease of use 5.0/5 support 115 integrations

Visit Profile

Reguest

4.9/5 from 29 reviews

What hoteliers love

Customer Service Excellence 100% positive

RE:Guest's customer service is repeatedly praised for its helpfulness and responsiveness. Clients find the support team to be patient and knowledgeabl... RE:Guest's customer service is repeatedly praised for its helpfulness and responsiveness. Clients find the support team to be patient and knowledgeable, contributing positively to the overall user experience with the product.

Personalized Guest Communication 100% positive

Users commend RE:Guest for its capability to draft personalized guest communication through its CRM tool and Sales Campaign. This function facilitates... Users commend RE:Guest for its capability to draft personalized guest communication through its CRM tool and Sales Campaign. This function facilitates crafting specific messages addressing individual guest preferences, thus upgrading guest experiences significantly.

Guest Satisfaction Improvement 100% positive

The incorporation of a personalized chatbot into RE:Guest receives positive remarks, with users noticing enhanced guest satisfaction and more organize... The incorporation of a personalized chatbot into RE:Guest receives positive remarks, with users noticing enhanced guest satisfaction and more organized operational workflows. The tool's influence in boosting guest experience is affirmed.

Where hoteliers push back

Complex Settings Interface 100% negative

There is criticism of the existing interface, which some find complex and in need of better organization, particularly concerning settings and informa... There is criticism of the existing interface, which some find complex and in need of better organization, particularly concerning settings and informational text management. Users suggest enhancements to simplify navigation and tedious settings adjustments.

Integration Capabilities 50% negative

Some users wish for deeper integration capabilities with third-party systems, such as Vioma Clearing. Such integration is essential for comprehensive... Some users wish for deeper integration capabilities with third-party systems, such as Vioma Clearing. Such integration is essential for comprehensive data visualization and improved operational efficiency.

Ranks higher for

Mid-Size (25-74 rooms) #14 vs #28

X-Small (< 10 rooms) #8 vs #16

Extended Stay #5 vs #25

Luxury #17 vs #38

Unique capabilities

Personalized one-to-communication Event Based Automations Email Newsletters Database Health Monitoring Template Editor

4.8/5 ease of use 4.9/5 support 20 integrations

Visit Profile

Where the ratings diverge most

Overall Rating D-Edge 4.5 vs 0.0 (+4.5)

Ease of Use Reguest 4.8 vs 4.5 (+0.3)

Value for Money D-Edge 5.0 vs 4.6 (+0.4)

Frequently Asked Questions About D-EDGE CRM (Prev. LoungeUp) vs ReGuest Hotel CRM

Can D-EDGE CRM (Prev. LoungeUp) replace ReGuest Hotel CRM?

It depends on your requirements. D-EDGE CRM (Prev. LoungeUp) and ReGuest Hotel CRM share many core Hotel CRM & Email Marketing features, but each has unique capabilities. D-EDGE CRM (Prev. LoungeUp) offers 115 verified integration partners, while ReGuest Hotel CRM offers 20. Review the feature comparison above to see where they differ before switching.

Which is better for small or independent hotels?

Small hotels should prioritize ease of use and fast onboarding. ReGuest Hotel CRM leads in ease of use at 4.8/5 vs 4.5/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.

Do D-EDGE CRM (Prev. LoungeUp) or ReGuest Hotel CRM offer a free plan?

D-EDGE CRM (Prev. LoungeUp): No. ReGuest Hotel CRM: No. Neither product currently offers a free tier. Most Hotel CRM & Email Marketing vendors offer demos or trials — request one from each to evaluate before committing.

How Does HTR Evaluate and Rank D-EDGE CRM (Prev. LoungeUp) and ReGuest Hotel CRM?

The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. D-Edge has an HT Score of 0 and Reguest has 83. Here is how the score is calculated.

Criteria Group	Weight	What It Measures
Customer Ratings & Reviews		How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias.
Partner Ecosystem		How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack.
Customer Centricity		How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features.
Reach, Staying Power & Resources		How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity.

Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →