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Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
ReGuest Hotel CRM
4.8 (29 REVIEWS)
HT Score
83 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
ReGuest Hotel CRM
Ranked 7 (out of 74) in Hotel CRM & Email Marketing
Re:Guest is the most advanced hotel CRM on the market, with an intelligent communication system for sales and marketing at every stage of the guest journey.
98% recommended by 70 hotels
Olympic SPA Hotel, Quellenhof Luxury Hotel, DAS EDELWEISS Salzburg Mountain Resort & 67 others
Bell - AI powered product analyst
I analyzed all of Reguest’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
RE:Guest is highly praised by users for enhancing hotel guest experience through personalized engagement and strategic segmentation. This software enables hotels to increase direct bookings and revenue with features like an intuitive CRM for guest profiling and communication tools tailored for varied guest journeys. Users appreciate the seamless integration with platforms and AI-driven functionalities, which streamline operations and bolster both guest satisfaction and hotel efficiency.
Olympic SPA Hotel, Quellenhof Luxury Hotel, DAS EDELWEISS Salzburg Mountain Resort & 67 others
Read their reviewsWhat Types of Hotels Reguest is Popular For
Size
4 | X-Small (1-9 room)
27 | Small (10-49 room)
23 | Mid-Sized (50-99 room)
14 | Large (100-499 room)
1 | X-Large (500+ room)
Country
38 | Italy
15 | Austria
12 | Germany
3 | Switzerland
1 | Tunisia
Type
26 | Luxury Hotels
25 | Boutique Hotels
22 | Resorts
18 | Bed & Breakfast & Inns
13 | Airport/Conference Hotels
13 | Extended Stay & Serviced Apartments
7 | Branded Hotels
7 | City Center Hotels
6 | Limited Service & Budget Hotels
3 | Hostels
3 | Vacation Rentals & Villas
2 | RV Parks & Campgrounds
Region
68 | Europe
1 | Africa
Category
47 | Direct Booking Tools
29 | Guest Messaging Software
29 | Hotel CRM & Email Marketing
20 | Hotel Chatbots
Didn’t find what you were looking for?
What is Reguest?
Founded in 2014 | Headquarters in Tirol (Italy) | 20 employees
Re:Guest is the most advanced hotel CRM on the market, with an intelligent communication system for sales and marketing at every stage of the guest journey. The CRM is based on Re:Guest Intelligence, the artificial intelligence tailored for the hotel industry, available 24/7 in all areas – for text creation, translation and answering guests’ questions automatically. It also allows you to collect, store and use guest data for personalized offers, upselling actions and effective communication, including tailored newsletters sent at the right time and through the right channel, from e-mail to WhatsApp.
Reguest doesn’t have any screenshots available
Capabilities
Auto-Profiling
Auto-Profiling
Depending on how the guest interacts with the newsletter, the guest profile data is updated and expanded automatically. Clicks and interactions show the topics, vacation periods, and activities ⛷️ the guest is interested in.
Omnichannel Inbox
Omnichannel Inbox
Thanks to the Omnichannel Inbox, the reception team can manage messages from any channel (WhatsApp, Messenger, email, and more) in a single inbox, responding directly without switching software. The guest, in turn, finds the entire communication history in the Re:Guest Messenger on the hotel website or in the booking offer. This organized system transforms the inbox into a well-structured task list, ensuring no communication is ever lost.
Copilot
Copilot
The Copilot is based on Re:Guest Intelligence and allows you to create, translate, and correct texts in less than 10 seconds, making newsletter creation and handling guest requests much faster and easier.
Price Variants in offers
Price Variants in offers
You can set multiple price variants 💶 for each room offered. Stay flexible and increase your booking rate.
Send multiple offers once a time
Send multiple offers once a time
Create a single offer and respond to multiple availability requests for the same period. This increases your team's efficiency 🏃.
Booking Cockpit
Booking Cockpit
All guest correspondence, all inquiries, and all booked stays, both past 🗓️ and future, are accessible in one place. Through the messenger, your guests can easily access it at any time.
Automatic messages pre-stay
Automatic messages pre-stay
With Re:Guest, no question goes unanswered. It automatically sends the booking confrimation and, following, all important and useful 💡 information to your guests before their arrival. You set the sending time, Re:Guest sends it, and your guests are optimally prepared.
Online Check-In
Online Check-In
Re:Guest's check-in assistant will ask for all the important data of your guest and their fellow travelers even before their arrival. The data can be saved as a template and easily accessed for any further stays.
Digital Concierge
Digital Concierge
On their day of arrival, Re;Guest greets your guests with a welcome email and gives them access to their Digital Concierge. You can supplement Re:Guest digital guest folder with external info services through widgets. You could include the weather forecast, excursion tips or transport options.
Easy check-out
Easy check-out
Oh no, it’s time to say goodbye…Re:Guest automatically contacts your guest on the day of departure and gives them all the instructions to pay their bills comfortably online.
Post-Stay Review
Post-Stay Review
With an automatic email, Re:Guest asks your guests to leave their feedback ⭐. You can use the reviews to continuously improve your service.
Automatic Newsletters
Automatic Newsletters
Re:Guest analyzes your guests' purchase behavior and automatically sends 🤖 targeted newsletters at the right moment, only with topics that interest your guest.
WhatsApp Newsletter
WhatsApp Newsletter
Interact easily with your guests and enjoy open rates of up to 93%. When you connect with your contacts via WhatsApp 🗨️, you increase engagement and conversions like never before.
Detailed Analysis
Detailed Analysis
Make future decisions based solely on real data and results. CR:IS provides you with statistics 📊 on its performance to monitor and optimize your strategy.
Suitable for Multi-Property management
Suitable for Multi-Property management
With Re:Guest, you can manage requests and offers for hotel groups or multiple hotels 🏨 simultaneously from a single platform.
Collaboration feature for teamwork
Collaboration feature for teamwork
You can assign messages to your employees or the respective departments to efficiently handle guest requests and questions 🤝. The unified inbox allows every team member to intervene in conversations, so the guest can count on full support, even if an employee is absent. This feature is crucial for a top-notch guest experience.
Features
Marketing Automation
4/5 features
Template Builder
4/5 features
Guest Profiles
4/5 features
Segmentation
4/5 features
Privacy & Compliance
4/5 features
Data Management
4/5 features
Feedback & Surveys
4/5 features
Reguest Reviews Summary
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.6/5
Implementation
4.9/5
Recommended by
Achievements
This vendor's trending score is rising, ReGuest Hotel CRM is the #8 most trending product in the Hotel CRM & Email Marketing category (out of 74) and the #236 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreReguest’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Reguest Pricing
Pricing Available By Request
Reguest has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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More Products by Reguest
Hotelier Rating
Looking for specific info?
10
ReGuest is always one step ahead
Hotelier from 50-74 room Hostel in Darmstadt (Germany)
Verified
5 months ago
The speed with which the company adapts to market demands and continuously develops the tool is impressive. The price-performance ratio is excellent, and the investment in SaaS more than pays for itself within just a few weeks.
Germany
Germany
Hotelier
Mid-Sized Hotel
10
Great program
Hotelier from 50-74 room in Todtnauberg (Germany)
Verified
5 months ago
Very fast quote preparation, chatbot works great, enormous time savings, we work with almost all tools and are very satisfied.
Germany
Germany
Hotelier
Mid-Sized Hotel
10
Best performing CRM I've encountered so far
Front office Agent from 50-74 room Boutique in Vigo di Fassa (Italy)
Verified
5 months ago
The ability to evolve and improve in the ever-changing world of hospitality technology, making hoteliers lives easier. The ability to track the guest journey thanks to a wealth of data, useful for both marketing and sales, fosters a greater number of direct bookings and therefore a very satisfactory conversion rate. Since the introduction o...
Italy
Italy
Front office Agent
Mid-Sized Hotel
10
Super Product
Hotelier from 50-74 room Bed & Breakfast & Inn in Niederdorf (Italy)
Verified
5 months ago
They have a very good support. The handing is easy. It is very modern and helpful. The design is also very beautiful and for every company different.
Italy
Italy
Hotelier
Mid-Sized Hotel
9
Automatic email replies are great.
Innkeeper from 10 to 24 room Extended Stay & Serviced Apartment in Valle di Casies (Gsies) (Italy)
Verified
6 months ago
The automated email reply is great, and I recently got the chatbot, which is also very helpful and works really well! I'm very satisfied!
Italy
Italy
Innkeeper
Small Hotel
10
It works very simply, everything is very modern, a super nice offer form.
GF from 50-74 room Boutique in Vorderlanersbach (Austria)
Verified
6 months ago
One program for everything: offers, guest communication, newsletters, etc. Very easy to use – you'll quickly get the hang of it. The AI is already a great help, too.
Austria
Austria
GF
Mid-Sized Hotel
10
Perfect and really nice Helpdesk
Receptionist from 50-74 room Bed & Breakfast & Inn in St. Anton am Arlberg (Austria)
Verified
6 months ago
Every time we need help because we can't remember how to do it, they are very helpful and at the same time so nice. They are never running out of time for our questions.
Austria
Austria
Receptionist
Mid-Sized Hotel
10
The hotel system impresses with its user-friendly interface, fast chat functions, efficient process support and clear statistics, enabling a smooth and transparent workflow.
Reservations from 50-74 room Airport/Conference Hotel in Großenlüder (Germany)
Verified
6 months ago
The hotel management system impresses with its attractive and user-friendly interface, enabling quick and intuitive operation. Particularly noteworthy are the efficient chat functions, which significantly simplify and accelerate communication. Furthermore, the system supports numerous workflows and, thanks to fast, clear statistics, ensures...
Germany
Germany
Reservations
Mid-Sized Hotel
8
Easy to use
Operations Manager from 100 to 199 room Boutique in Fladnitz an der Teichalm (Austria)
Verified
6 months ago
It's easy to use.good statistics report - easy to find quick what you need, best tool , or communication with our guests.
Austria
Austria
Operations Manager
Large Hotel
10
Great experience
Owner from 50-74 room Branded Hotel in Bad Gastein (Austria)
Verified
6 months ago
Simple, fast and powerful tool to draft engaging guest communication. The CRM tool in combination with Sales Campaign allows for perfect segmentation to address guests very personalized instead of the old "one fits all" newsletter.
Austria
Austria
Owner
Mid-Sized Hotel
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Expert Q&A and Partner Recommendations
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Reguest Integrations
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Support
Unverified
Reguest has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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