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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
ReGuest Hotel CRM
4.8 (37 REVIEWS)
HT Score
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
ReGuest Hotel CRM
Ranked 7 (out of 75) in Hotel CRM & Email Marketing
ReGuest is the most advanced AI-based hotel CRM, with an intelligent communication system for sales and marketing at every stage of the guest journey.
98% recommended by 74 hotels
Olympic SPA Hotel, Quellenhof Luxury Hotel, DAS EDELWEISS Salzburg Mountain Resort & 71 others
Bell - AI powered product analyst
I analyzed all of Reguest’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
RE:Guest is highly praised by users for enhancing hotel guest experience through personalized engagement and strategic segmentation. This software enables hotels to increase direct bookings and revenue with features like an intuitive CRM for guest profiling and communication tools tailored for varied guest journeys. Users appreciate the seamless integration with platforms and AI-driven functionalities, which streamline operations and bolster both guest satisfaction and hotel efficiency.
Olympic SPA Hotel, Quellenhof Luxury Hotel, DAS EDELWEISS Salzburg Mountain Resort & 71 others
Read their reviewsWhat Types of Hotels Reguest is Popular For
Size
4 | X-Small (1-9 room)
32 | Small (10-49 room)
25 | Mid-Sized (50-99 room)
12 | Large (100-499 room)
1 | X-Large (500+ room)
Country
41 | Italy
16 | Austria
13 | Germany
3 | Switzerland
1 | Tunisia
Type
28 | Boutique Hotels
28 | Luxury Hotels
25 | Resorts
19 | Bed & Breakfast & Inns
14 | Airport/Conference Hotels
13 | Extended Stay & Serviced Apartments
7 | City Center Hotels
6 | Branded Hotels
6 | Limited Service & Budget Hotels
4 | Vacation Rentals & Villas
3 | Hostels
2 | RV Parks & Campgrounds
Region
73 | Europe
1 | Africa
Category
50 | Direct Booking Tools
36 | Hotel CRM & Email Marketing
32 | Guest Messaging Software
21 | Hotel Chatbots
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What is Reguest?
Founded in 2014 | Headquarters in Tirol (Italy) | 20 employees
ReGuest Hotel CRM is a hotel customer relationship management software that helps hotels manage guest communication, sales, and marketing across the full guest journey. It centralizes guest data to create personalized offers, newsletters, and campaigns, then automates delivery to drive direct bookings and upsells. With chat, WhatsApp, email, an AI Chatbot, and an omnichannel inbox, it keeps communication organized and responsive. Real-time reporting helps hotels track performance and improve guest engagement.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Reguest products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Reguest Reviews Analyzed: 6
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Reguest Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Reguest
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Reguest's Provided Description:
"ReGuest is a hotel CRM software designed to manage guest communication, sales, and marketing across the entire guest journey. It helps hotels store and use guest data to create personalized offers, newsletters and sales campaigns, automate sending them, and increase bookings and upsells for rooms and extra services. With built-in messaging through chat, WhatsApp, and email, an AI Chatbot and an Omnichannel Inbox it keeps communication seamless and efficient, while real-time reporting helps improve sales performance and guest engagement."
FAQs
Reguest doesn’t have any screenshots available
Capabilities
Auto Profiling
Auto Profiling
Automatically updates and expands guest profiles based on newsletter interactions. Clicks and engagement patterns reveal guest interests in specific topics, travel periods, and activities.
Omnichannel Inbox
Omnichannel Inbox
Consolidates messages from all channels (WhatsApp, Messenger, email, and more) into a single inbox, allowing the reception team to respond without switching tools. Guests access the full communication history via the ReGuest Messenger on the hotel website or booking offer, ensuring no message is lost.
Copilot
Copilot
Built on ReGuest Intelligence, generates, translates, and corrects text in under 10 seconds, accelerating newsletter creation and guest request handling.
Price Variants in offers
Price Variants in offers
Supports multiple price variants per room within a single offer, increasing pricing flexibility and booking conversion.
Send multiple offers once a time
Send multiple offers once a time
Allows a single offer to respond to multiple availability requests for the same period, improving team efficiency.
Booking Cockpit
Booking Cockpit
Centralizes all guest correspondence, inquiries, and past and future bookings in one place, accessible to guests at any time via the Messenger.
Automatic messages pre-stay
Automatic messages pre-stay
Automatically sends booking confirmation and relevant pre-arrival information at a scheduled time, ensuring guests are prepared before check-in.
Online Check-In
Online Check-In
Collects key guest and travel companion data before arrival through a check-in assistant. Data can be saved as a template for reuse on future stays.
Digital Concierge
Digital Concierge
Sends a welcome email on arrival day and grants access to the Digital Concierge, a digital guest folder that can be extended with external info widgets (e.g., weather forecasts, excursion tips, transport options).
Easy check-out
Easy check-out
Automatically contacts guests on their departure day with instructions for convenient online bill payment.
Post-Stay Review
Post-Stay Review
Sends an automated email requesting guest feedback, supporting continuous service improvement based on collected reviews.
Automatic Newsletters
Automatic Newsletters
Analyzes guest purchase behavior to automatically send targeted newsletters with content relevant to each guest's interests.
WhatsApp Newsletter
WhatsApp Newsletter
Delivers newsletters via WhatsApp, reporting open rates up to 93% and increased engagement and conversion compared to other channels.
Detailed Analysis
Detailed Analysis
Provides performance statistics to monitor and optimize marketing and sales strategy based on real data.
Suitable for Multi-Property management
Suitable for Multi-Property management
Supports managing requests and offers for hotel groups or multiple properties simultaneously from a single platform.
Collaboration feature for teamwork
Collaboration feature for teamwork
Enables message assignment to specific employees or departments. The unified inbox allows any team member to step into a conversation, ensuring guest support continuity even during staff absences.
Features
Marketing Automation
4/5 features
Template Builder
4/5 features
Guest Profiles
4/5 features
Segmentation
4/5 features
Privacy & Compliance
4/5 features
Data Management
4/5 features
Feedback & Surveys
4/5 features
Reguest Reviews Summary
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.6/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, ReGuest Hotel CRM is the #7 most trending product in the Hotel CRM & Email Marketing category (out of 75) and the #185 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreReguest’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Reguest Pricing
Pricing Available By Request
Reguest has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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References
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Featured Customers
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More Products by Reguest
Hotelier Rating
Looking for specific info?
10
Intuitive guest communication with strong automation — but costs add up quickly
Junior Manager from 100 to 199 room Luxury Hotel in Scena (Italy)
Verified
1 days ago
The system is intuitive, clearly structured and brings guest communication, offers and newsletters together in one place. We especially appreciate the high level of automation, the direct connection to our hotel software and the many options for creating professional, personalized guest communication.
Italy
Italy
Junior Manager
Large Hotel
10
Easy to use with great guest-facing visuals — previewing changes is clunky
Managing Director from 10 to 24 room Bed & Breakfast & Inn in Wagrain (Austria)
Verified
1 days ago
Easy to use, very good graphical presentation of the offers for guests. Excellent support. Plenty of configuration options in the backend. We are very satisfied
Austria
Austria
Managing Director
Small Hotel
9
Easy offers with polished guest experience — PMS integration needs work
Owner from 50-74 room in Jesolo (Italy)
Verified
1 days ago
The ease of creating offers and the quality of the end result in terms of graphics and user experience. The management of the booking and payment process.
Italy
Italy
Owner
Mid-Sized Hotel
10
User-friendly daily operations with strong support — but special requests are limited
Marketing Manager from 200 to 499 room Boutique in San Martino in Passiria (Italy)
Verified
5 days ago
We really enjoy working with Reguest. Especially in the daily hotel operations, it's a real advantage when a system truly simplifies processes without unnecessarily complicating them. After a short familiarization period, it's easy to navigate and implement many things quickly and easily. What we particularly appreciate is its user-friendli...
Italy
Italy
Marketing Manager
Large Hotel
9
Autonomous booking and 24/7 support — but not fully multi-hotel
Revenue Manager from 50-74 room Resort in Livigno (Italy)
Verified
7 days ago
ReGuest's latest developments have positioned it among the top-of-the-line products: direct booking modules, push booking upload to the PMS, and, most importantly, the CRIS chatbot with artificial intelligence and the Auto-Offer matching module complete the package, making it a fully autonomous program that responds 24/7. Personally, I've b...
Italy
Italy
Revenue Manager
Mid-Sized Hotel
10
Simple, intuitive reception work that saves time — could automate more
Hotelier from 50-74 room Luxury Hotel in San Candido (Italy)
Verified
7 days ago
What particularly impresses me about Reguest is its simple and intuitive operation, as well as its reliable service. Because the system is constantly updated and always kept current, it provides invaluable support for daily operations at reception. Both reception duties and the processing and management of bookings are significantly simplif...
Italy
Italy
Hotelier
Mid-Sized Hotel
10
Clear guest communication in one place — but external spa guests are missing
Owner from 25-49 room Boutique in Fie allo Sciliar (Italy)
Verified
8 days ago
What makes Reguest a game changer is the fact that it consolidates all the different communication channels. The back-and-forth between Outlook, hotel software, and WhatsApp is eliminated, resulting in a complete and clear communication flow. The media management system is a huge help. Photos can be easily uploaded and used for both the com...
Italy
Italy
Owner
Small Hotel
10
ReGuest is always one step ahead
Hotelier from 10 to 24 room Hostel in Warmensteinach (Germany)
Verified
9 months ago
The speed with which the company adapts to market demands and continuously develops the tool is impressive. The price-performance ratio is excellent, and the investment in SaaS more than pays for itself within just a few weeks.
Germany
Germany
Hotelier
Small Hotel
10
Great program
Hotelier from 50-74 room in Todtnauberg (Germany)
Verified
9 months ago
Very fast quote preparation, chatbot works great, enormous time savings, we work with almost all tools and are very satisfied.
Germany
Germany
Hotelier
Mid-Sized Hotel
10
Best performing CRM I've encountered so far
Front office Agent from 50-74 room Boutique in Vigo di Fassa (Italy)
Verified
9 months ago
The ability to evolve and improve in the ever-changing world of hospitality technology, making hoteliers lives easier. The ability to track the guest journey thanks to a wealth of data, useful for both marketing and sales, fosters a greater number of direct bookings and therefore a very satisfactory conversion rate. Since the introduction o...
Italy
Italy
Front office Agent
Mid-Sized Hotel
- 1
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Expert Q&A and Partner Recommendations
Submit Recommendation
Reguest hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsNews
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Reguest Integrations
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Support
Unverified
Reguest has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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Verified
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Products Reviewed
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Ease of Use
0.0/5
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0.0/5
ROI
0.0/5
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