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Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
ReGuest Hotel CRM
4.8 (29 REVIEWS)
HT Score
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
ReGuest Hotel CRM
Ranked 8 (out of 75) in Hotel CRM & Email Marketing
ReGuest is the most advanced AI-based hotel CRM, with an intelligent communication system for sales and marketing at every stage of the guest journey.
98% recommended by 70 hotels
Olympic SPA Hotel, Quellenhof Luxury Hotel, DAS EDELWEISS Salzburg Mountain Resort & 67 others
Bell - AI powered product analyst
I analyzed all of Reguest’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
RE:Guest is highly praised by users for enhancing hotel guest experience through personalized engagement and strategic segmentation. This software enables hotels to increase direct bookings and revenue with features like an intuitive CRM for guest profiling and communication tools tailored for varied guest journeys. Users appreciate the seamless integration with platforms and AI-driven functionalities, which streamline operations and bolster both guest satisfaction and hotel efficiency.
Olympic SPA Hotel, Quellenhof Luxury Hotel, DAS EDELWEISS Salzburg Mountain Resort & 67 others
Read their reviewsWhat Types of Hotels Reguest is Popular For
Size
4 | X-Small (1-9 room)
27 | Small (10-49 room)
23 | Mid-Sized (50-99 room)
14 | Large (100-499 room)
1 | X-Large (500+ room)
Country
38 | Italy
15 | Austria
12 | Germany
3 | Switzerland
1 | Tunisia
Type
27 | Luxury Hotels
26 | Boutique Hotels
22 | Resorts
18 | Bed & Breakfast & Inns
13 | Airport/Conference Hotels
13 | Extended Stay & Serviced Apartments
7 | Branded Hotels
7 | City Center Hotels
6 | Limited Service & Budget Hotels
3 | Hostels
3 | Vacation Rentals & Villas
2 | RV Parks & Campgrounds
Region
68 | Europe
1 | Africa
Category
47 | Direct Booking Tools
29 | Guest Messaging Software
29 | Hotel CRM & Email Marketing
20 | Hotel Chatbots
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What is Reguest?
Founded in 2014 | Headquarters in Tirol (Italy) | 20 employees
ReGuest Hotel CRM is a hotel customer relationship management software that helps hotels manage guest communication, sales, and marketing across the full guest journey. It centralizes guest data to create personalized offers, newsletters, and campaigns, then automates delivery to drive direct bookings and upsells. With chat, WhatsApp, email, an AI Chatbot, and an omnichannel inbox, it keeps communication organized and responsive. Real-time reporting helps hotels track performance and improve guest engagement.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Reguest products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Reguest Reviews Analyzed: 6
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Reguest Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Reguest
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Reguest's Provided Description:
"ReGuest is a hotel CRM software designed to manage guest communication, sales, and marketing across the entire guest journey. It helps hotels store and use guest data to create personalized offers, newsletters and sales campaigns, automate sending them, and increase bookings and upsells for rooms and extra services. With built-in messaging through chat, WhatsApp, and email, an AI Chatbot and an Omnichannel Inbox it keeps communication seamless and efficient, while real-time reporting helps improve sales performance and guest engagement."
FAQs
Reguest doesn’t have any screenshots available
Capabilities
Auto Profiling
Auto Profiling
Automatically updates and expands guest profiles based on newsletter interactions. Clicks and engagement patterns reveal guest interests in specific topics, travel periods, and activities.
Omnichannel Inbox
Omnichannel Inbox
Consolidates messages from all channels (WhatsApp, Messenger, email, and more) into a single inbox, allowing the reception team to respond without switching tools. Guests access the full communication history via the ReGuest Messenger on the hotel website or booking offer, ensuring no message is lost.
Copilot
Copilot
Built on ReGuest Intelligence, generates, translates, and corrects text in under 10 seconds, accelerating newsletter creation and guest request handling.
Price Variants in offers
Price Variants in offers
Supports multiple price variants per room within a single offer, increasing pricing flexibility and booking conversion.
Send multiple offers once a time
Send multiple offers once a time
Allows a single offer to respond to multiple availability requests for the same period, improving team efficiency.
Booking Cockpit
Booking Cockpit
Centralizes all guest correspondence, inquiries, and past and future bookings in one place, accessible to guests at any time via the Messenger.
Automatic messages pre-stay
Automatic messages pre-stay
Automatically sends booking confirmation and relevant pre-arrival information at a scheduled time, ensuring guests are prepared before check-in.
Online Check-In
Online Check-In
Collects key guest and travel companion data before arrival through a check-in assistant. Data can be saved as a template for reuse on future stays.
Digital Concierge
Digital Concierge
Sends a welcome email on arrival day and grants access to the Digital Concierge, a digital guest folder that can be extended with external info widgets (e.g., weather forecasts, excursion tips, transport options).
Easy check-out
Easy check-out
Automatically contacts guests on their departure day with instructions for convenient online bill payment.
Post-Stay Review
Post-Stay Review
Sends an automated email requesting guest feedback, supporting continuous service improvement based on collected reviews.
Automatic Newsletters
Automatic Newsletters
Analyzes guest purchase behavior to automatically send targeted newsletters with content relevant to each guest's interests.
WhatsApp Newsletter
WhatsApp Newsletter
Delivers newsletters via WhatsApp, reporting open rates up to 93% and increased engagement and conversion compared to other channels.
Detailed Analysis
Detailed Analysis
Provides performance statistics to monitor and optimize marketing and sales strategy based on real data.
Suitable for Multi-Property management
Suitable for Multi-Property management
Supports managing requests and offers for hotel groups or multiple properties simultaneously from a single platform.
Collaboration feature for teamwork
Collaboration feature for teamwork
Enables message assignment to specific employees or departments. The unified inbox allows any team member to step into a conversation, ensuring guest support continuity even during staff absences.
Features
Marketing Automation
4/5 features
Template Builder
4/5 features
Guest Profiles
4/5 features
Segmentation
4/5 features
Privacy & Compliance
4/5 features
Data Management
4/5 features
Feedback & Surveys
4/5 features
Reguest Reviews Summary
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.6/5
Implementation
4.9/5
Recommended by
Achievements
This vendor's trending score is rising, ReGuest Hotel CRM is the #8 most trending product in the Hotel CRM & Email Marketing category (out of 75) and the #314 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreReguest’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Reguest Pricing
Pricing Available By Request
Reguest has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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References
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Featured Customers
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More Products by Reguest
Hotelier Rating
Looking for specific info?
10
ReGuest is always one step ahead
Hotelier from 50-74 room Hostel in Darmstadt (Germany)
Verified
8 months ago
The speed with which the company adapts to market demands and continuously develops the tool is impressive. The price-performance ratio is excellent, and the investment in SaaS more than pays for itself within just a few weeks.
Germany
Germany
Hotelier
Mid-Sized Hotel
10
Great program
Hotelier from 50-74 room in Todtnauberg (Germany)
Verified
8 months ago
Very fast quote preparation, chatbot works great, enormous time savings, we work with almost all tools and are very satisfied.
Germany
Germany
Hotelier
Mid-Sized Hotel
10
Best performing CRM I've encountered so far
Front office Agent from 50-74 room Boutique in Vigo di Fassa (Italy)
Verified
8 months ago
The ability to evolve and improve in the ever-changing world of hospitality technology, making hoteliers lives easier. The ability to track the guest journey thanks to a wealth of data, useful for both marketing and sales, fosters a greater number of direct bookings and therefore a very satisfactory conversion rate. Since the introduction o...
Italy
Italy
Front office Agent
Mid-Sized Hotel
10
Super Product
Hotelier from 50-74 room Bed & Breakfast & Inn in Niederdorf (Italy)
Verified
9 months ago
They have a very good support. The handing is easy. It is very modern and helpful. The design is also very beautiful and for every company different.
Italy
Italy
Hotelier
Mid-Sized Hotel
9
Automatic email replies are great.
Innkeeper from 10 to 24 room Extended Stay & Serviced Apartment in Valle di Casies (Gsies) (Italy)
Verified
9 months ago
The automated email reply is great, and I recently got the chatbot, which is also very helpful and works really well! I'm very satisfied!
Italy
Italy
Innkeeper
Small Hotel
10
It works very simply, everything is very modern, a super nice offer form.
GF from 50-74 room Boutique in Vorderlanersbach (Austria)
Verified
9 months ago
One program for everything: offers, guest communication, newsletters, etc. Very easy to use – you'll quickly get the hang of it. The AI is already a great help, too.
Austria
Austria
GF
Mid-Sized Hotel
10
Perfect and really nice Helpdesk
Receptionist from 50-74 room Bed & Breakfast & Inn in St. Anton am Arlberg (Austria)
Verified
9 months ago
Every time we need help because we can't remember how to do it, they are very helpful and at the same time so nice. They are never running out of time for our questions.
Austria
Austria
Receptionist
Mid-Sized Hotel
10
The hotel system impresses with its user-friendly interface, fast chat functions, efficient process support and clear statistics, enabling a smooth and transparent workflow.
Reservations from 50-74 room Airport/Conference Hotel in Großenlüder (Germany)
Verified
9 months ago
The hotel management system impresses with its attractive and user-friendly interface, enabling quick and intuitive operation. Particularly noteworthy are the efficient chat functions, which significantly simplify and accelerate communication. Furthermore, the system supports numerous workflows and, thanks to fast, clear statistics, ensures...
Germany
Germany
Reservations
Mid-Sized Hotel
8
Easy to use
Operations Manager from 100 to 199 room Boutique in Fladnitz an der Teichalm (Austria)
Verified
9 months ago
It's easy to use.good statistics report - easy to find quick what you need, best tool , or communication with our guests.
Austria
Austria
Operations Manager
Large Hotel
10
Great experience
Owner from 50-74 room Branded Hotel in Bad Gastein (Austria)
Verified
9 months ago
Simple, fast and powerful tool to draft engaging guest communication. The CRM tool in combination with Sales Campaign allows for perfect segmentation to address guests very personalized instead of the old "one fits all" newsletter.
Austria
Austria
Owner
Mid-Sized Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Reguest hasn’t been recommended by any experts or partners yet
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Reguest Integrations
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Support
Unverified
Reguest has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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Verified
0 seconds ago
Products Reviewed
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0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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