D-EDGE - Sentinel vs. Sojern Reputation Manager:
Which Is Right for You?

Name: Sojern Reputation Manager
Rating: 5.0 (4 reviews)

Updated May 16, 2026 · 28 verified reviews analyzed

D-Edge

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4.9 (24 reviews) · 115 integrations

Sojern

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5.0 (4 reviews) · 33 integrations

TLDR

We analyzed 28 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:

D-Edge shines in ease of use , with exclusive features like Alerts & Notifications and Competitive Intelligence.

Sojern shines , with exclusive features like Mobile Accessibility and SMS text messaging.

See the full breakdown below ↓

How Does D-EDGE - Sentinel Compare to Sojern Reputation Manager?

Side-by-side ratings based on 28 verified hotelier reviews on HTR.

	D-Edge	Sojern
HTScore	0	0
Likelihood to Recommend	98%	100%
Ease of Use	4.9/5	4.5/5
Customer Support	4.9/5	5.0/5
Value for Money	4.7/5	5.0/5

Starting Price	Contact sales	From $400/mo
Verified Reviews	24	4

D-Edge vs Sojern: Rankings by Hotel Segment

How each product ranks among Reputation Management vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.

By Hotel Size

Segment	D-Edge	Sojern
Small (10-24 rooms) ▾	#9 6 reviews	#14 2 reviews
D-Edge Small hotels say that D-Edge's Reputation Management excels for its user-friendly interface, exceptional customer support, and effective online distribution tools, as noted in verified HotelTechReport reviews. These features simplify operations and enhance hotel management efficiency for Small hotels. Sojern No segment summary available.
Mid-Size (25-74 rooms) ▾	#10 14 reviews	#17 2 reviews
D-Edge Medium hotels say that D-Edge's Reputation Management ranks highly due to verified HotelTechReport reviews citing strengths like ease of use, efficient customer support, and effective pricing tools. These features are particularly valued by Medium hotels for streamlined operations and management. Sojern No segment summary available.
Large (75-199 rooms)	#9 4 reviews	#16 0 reviews
X-Large (200+ rooms)	—	#15 0 reviews

By Property Type

Segment	D-Edge	Sojern
Boutique ▾	#11 8 reviews	#16 1 reviews
D-Edge Boutique hotels say that D-Edge's Reputation Management ranks highly due to streamlined integration capabilities, ease of use, and responsive support team. Verified HotelTechReport reviews highlight these strengths, indicating their crucial role in successfully managing boutique hotel operations. Sojern No segment summary available.
Luxury ▾	#14 5 reviews	#22 0 reviews
D-Edge Luxury hotels say that D-Edge's Reputation Management ranks highly in Luxury due to its intuitive interface, effective integration, and clear reporting, as noted in verified HotelTechReport reviews. These strengths are crucial for enhancing guest experiences and streamlining operations. Sojern No segment summary available.
Branded / Chain	#15 3 reviews	#13 3 reviews
Extended Stay	#8 3 reviews	#18 0 reviews

By Region

Segment	D-Edge	Sojern
North America	—	#7 4 reviews
Europe ▾	#9 21 reviews	#22 0 reviews
D-Edge Europe hotels say that D-Edge's Reputation Management ranks highly due to its strong integration, ease of use, and responsive support, as noted in verified HotelTechReport reviews. These features are crucial for enhancing operational efficiency and customer experience across the continent. Sojern No segment summary available.
Asia Pacific	#8 3 reviews	#12 0 reviews
Middle East	—	#9 0 reviews

How Much Do D-EDGE - Sentinel and Sojern Reputation Manager Cost?

Reputation Management pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.

	D-Edge	Sojern
Starting Price	—	From $400/mo

Which Features Does D-EDGE - Sentinel Have That Sojern Reputation Manager Doesn't (and Vice Versa)?

According to HTR's product database, D-EDGE - Sentinel and Sojern Reputation Manager share 7 features. Here are the key differences — features one has that the other lacks.

Feature	D-Edge	Sojern
Alerts & Notifications
Competitive Benchmarking
Competitive Intelligence
Google
Guest satisfaction surveys
In-stay surveys
Mobile Accessibility
SMS text messaging
Social Media
Workflow Management

D-Edge vs Sojern: The Bottom Line

D-Edge

4.9/5 from 24 reviews

Ranks higher for

Large (75-199 rooms) #9 vs #16

Mid-Size (25-74 rooms) #10 vs #17

Small (10-24 rooms) #9 vs #14

Bed & Breakfast & Inns #8 vs #13

Unique capabilities

Alerts & Notifications Competitive Intelligence Workflow Management Competitive Benchmarking Social Media

4.9/5 ease of use 4.9/5 support 115 integrations

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Sojern

5.0/5 from 4 reviews

Ranks higher for

Branded / Chain #13 vs #15

Unique capabilities

In-stay surveys Mobile Accessibility SMS text messaging Guest satisfaction surveys

4.5/5 ease of use 5.0/5 support 33 integrations

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Where the ratings diverge most

Overall Rating D-Edge 5.0 vs 0.0 (+5)

Ease of Use D-Edge 4.9 vs 4.5 (+0.4)

Frequently Asked Questions About D-EDGE - Sentinel vs Sojern Reputation Manager

Can D-EDGE - Sentinel replace Sojern Reputation Manager?

It depends on your requirements. D-EDGE - Sentinel and Sojern Reputation Manager share many core Reputation Management features, but each has unique capabilities. D-EDGE - Sentinel offers 115 verified integration partners, while Sojern Reputation Manager offers 33. Review the feature comparison above to see where they differ before switching.

Which is better for small or independent hotels?

Small hotels should prioritize ease of use and fast onboarding. D-EDGE - Sentinel leads in ease of use at 4.9/5 vs 4.5/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.

Do D-EDGE - Sentinel or Sojern Reputation Manager offer a free plan?

D-EDGE - Sentinel: No. Sojern Reputation Manager: No. Neither product currently offers a free tier. Most Reputation Management vendors offer demos or trials — request one from each to evaluate before committing.

How Does HTR Evaluate and Rank D-EDGE - Sentinel and Sojern Reputation Manager?

The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. D-Edge has an HT Score of 0 and Sojern has 0. Here is how the score is calculated.

Criteria Group	Weight	What It Measures
Customer Ratings & Reviews		How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias.
Partner Ecosystem		How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack.
Customer Centricity		How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features.
Reach, Staying Power & Resources		How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity.

Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →