D-EDGE - Sentinel

Ranked 6 (out of 38) in Reputation Management

Reputation Management

TRACK & ANALYSE YOUR E-REPUTATION

Ratings Snapshot

Certificate of Excellence
Read 24 reviews
98%
Recommend
HTR Score icon
HT SCORE
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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D-EDGE - Sentinel has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #6 out of 38 in Reputation Management

Ease of Use
4.9/5
ROI
4.7/5
Implementation
4.7/5
Customer Support
4.9/5
Verified Customer Support

D-Edge’s customer support processes haven’t yet been verified by Hotel Tech Report.

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D-EDGE - Sentinel Overview

Top Alternative: Revinate (Reputation)

D-EDGE - Sentinel Overview

Monitor your hotel’s attractiveness with Sentinel. Stay in control of your online reputation with a centralised dashboard. Know how your guests feel about their stay and keep improving your service. Save time, see everything & stay updated.

About D-Edge

Founded in 2000 | Headquarters in Paris France | 300 employees

D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. It combines the technical excellence of Availpro and the digital...

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Integrates with

  • Reputation Management
  • Guest Surveys & Feedback
  • Hotel CRM & Email Marketing
Browse integrations (5 verified)

Pros & Cons

Like 98% recommend

Backoffice

- Controle da disponibilidade; - Facilidade carregamento / alteração de preçários; - Maximização da possibilidade de vendas; - Rápido feedback em questão das alterações e manutenção quando necessário; (Frenc...

General Manager

Right now I'm using the d-edge more and more and with the availability of tools that help us in the day-to-day planning of our hotel, it becomes easier. Original Portuguese: Neste momento estou a utilizar o d-edge cada ...

Director of Sales & Marketing

- the easiest way to modify our prices in all channel - best assistance for automatism in connection between own booking engine / OTAs and PMS - easy way to follow the prices of the competitors - helpful and professio...

Co-Director / Co-Owner

We tried the MetaGenius solution for a year and didn't get the results we had hoped for. That was two years ago. So maybe the product has improved by now. We decided to work with another provider since they had an integr...

Revenue Manager

support- improved massively since Christmas - thank you self mapping - without contacting support at all at any stage would be great

Revenue Specialist

Booking engine: -Ha több gyermek életkor sávot lehetne felvinni és időszakonként változtathatni lehetne azokat. -Ha a lemondási és fizetési feltételeket egy ársávon belül időszakonként lehetne módosítan...

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Product Management - Customer Service. D-edge product, content & connectivity teams have constant obsession to enhance their functionalities and core capabilities so that they can offer a better service to end customers.

by Sara De Urrutia (Rate Gain) on September 21, 2021

See more answers (1)
Question:

What differentiates this product or service from the competition?

Answer:

Know how, years in the industry and their digital marketing services for direct channel strategy. Hoteliers may benefit from a wide range of solutions and the expert advise of though leaders with many years of experience in the hotel industry.

by Sara De Urrutia (Rate Gain) on September 21, 2021

See more answers (1)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

We have been partnering with D-edge for more than 10 years and their CRS GDS distribution & content solution is of wider knowledge apart from the complete direct online distribution suite of products.

by Sara De Urrutia (Rate Gain) on September 21, 2021

See more answers (1)
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GETTING STARTED

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Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Portugal
  • Hungary
  • Spain
  • Indonesia
  • Ireland
  • Switzerland
  • Czech Republic
  • France
  • Germany

24 Verified D-Edge Reviews

Likelihood to Recommend
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This vendor is 89% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Reputation Management providers. It is advised that you ask for recent references before proceeding.

November 24, 2021

D-EDGE - Sentinel Review: The Customer service is just amazing.

General Manager from Boutiques in Lisboa (Portugal)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Variety of solutions - Customer service experience - Problem solving -Constant Innovation - Connectivity with other market companies - User Friendly

What do you dislike or think could be improved?

- Too many options make it complicated to understand the difference sometimes (ex. website proposition Bronze, Silver, Gold, Fusion, etc.)

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 23, 2021

D-EDGE - Sentinel Review: Excellant

Revenue Manager from Other in Rosscarbery (Ireland)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

The speed of response from the team the training on new items of the system there are no silly questions ethos

What do you dislike or think could be improved?

Cheat sheets on how to use Nothing else, all is great - we are so happy wit the team at d egde

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
3

November 27, 2020

D-EDGE - Sentinel Review: Fast, competent and easy to use. Original Portuguese: Rápido, competente e fácil de usar.

General Manager from Other in Santa Cruz (Portugal)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Right now I'm using the d-edge more and more and with the availability of tools that help us in the day-to-day planning of our hotel, it becomes easier. Original Portuguese: Neste momento estou a utiliza...

What do you dislike or think could be improved?

The user could be given more autonomy so that we can change some parameters more easily instead of having to contact d-edge technical support. Original Portuguese: Poderia ser dado ao utilizador mais aut...

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
n/a

November 17, 2020

D-EDGE - Sentinel Review: best partner in dinamic pricing system

Director of Sales & Marketing from Resorts in Bük (Hungary)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- the easiest way to modify our prices in all channel - best assistance for automatism in connection between own booking engine / OTAs and PMS - easy way to follow the prices of the competitors - helpf...

What do you dislike or think could be improved?

We are satisfied. If we had problems during our daily use, we got answer for our problem from helpdesk or by develpment was solved.

Customer Support
4.5
Ease of Use
5
Value for money
4
Implementation
4.5

November 12, 2020

D-EDGE - Sentinel Review: Simply the best hospitality solution company

Director of Operations from Bed & Breakfast & Inns in Budapest (Hungary)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The very user-friendly and obvious user interface, extraordinary support team. Also a very wide choice of services and its easier to get all of the things you want from one company.

What do you dislike or think could be improved?

Every module is working properly and save a lot of work to the sales department and for the hotel management too.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 04, 2020

D-EDGE - Sentinel Review: 6 éve használom a software-t (Original Hungarian) (English translation) I have been using the software for...

Revenue Specialist in Bük (Hungary)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

A D-Edge nyújtotta árazási és beállítási lehetőségekkel, a yieldző program, a rate screener és a data cruncher használatával tökéletes segítséget nyújt nekem, mint yield&revenue manageme...

What do you dislike or think could be improved?

Booking engine: -Ha több gyermek életkor sávot lehetne felvinni és időszakonként változtathatni lehetne azokat. -Ha a lemondási és fizetési feltételeket egy ársávon belül időszakonként leh...

Customer Support
5
Ease of Use
5
Value for money
4.5
Implementation
5

Pricing

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D-Edge hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

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