Quickly and easily gather feedback from your guests and actively manage your online reputation
Operations
Popular in Operations
POPULAR SEARCHES
FEATURED APPS
Revenue Management
Popular in Revenue Management
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FEATURED APPS
Marketing
Popular in Marketing
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Guest Experience
Popular in Guest Experience
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D-EDGE - Sentinel
4.9 (24 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
D-EDGE - Sentinel
Unranked in Reputation Management
Master your E-Reputation
91% recommended by 269 hotels
D-Edge has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.
What is D-Edge?
Founded in 2000 | Headquarters in Paris (France) | 571 employees
D-EDGE - Sentinel is an online reputation management system designed for hotels. It provides a centralised dashboard where hoteliers can monitor and manage their property’s online presence. By aggregating guest reviews from multiple sources, it offers valuable insights into how guests perceive their stay. This enables hoteliers to continuously improve their service quality. With Sentinel, you can save time by having all your online reviews in one place, stay informed about guest feedback, and maintain control over your hotel’s online reputation, ultimately enhancing guest satisfaction and driving business growth.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of D-Edge products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
D-Edge Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
D-Edge Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by D-Edge
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
D-Edge's Provided Description:
"Sentinel- the all-in-one solution for monitoring guest reviews and feedback. Effortlessly track and manage your hotel’s attractiveness with the help of a user-friendly dashboard. Build lasting guest loyalty– all while saving your valuable time"
FAQs
Capabilities
Analyse your guests' Perception of their stay
Analyse your guests' Perception of their stay
Get a clear analysis of the most used keywords by your customers, allowing you to know what can be improved in their overall experience.
Attract Potential Clients
Attract Potential Clients
Display your online reputation score as well as your best client reviews, directly on your official website using our integrated review widget.
Compare against Competitors
Compare against Competitors
Get a glimpse of where your competitors are positioned in the online reputation game. Compare overall score, reviews, topics, on different time frames and different channels, all compiled in one single interface
Stay proactive with Live Alerts
Stay proactive with Live Alerts
Set custom alerts to monitor your reputation level and take the right actions to create a lasting impression.
Features
Surveys & Feedback
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Channels
4/5 features
Admin & Settings
4/5 features
D-Edge Reviews Summary
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, D-EDGE - Sentinel is the #12 most trending product in the Reputation Management category (out of 57) and the #666 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreD-Edge’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
D-Edge Pricing
Pricing Available By Request
D-Edge has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare D-Edge to Top Alternatives
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We write review responses that are as unique as your hotel.
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Hotelier Rating
Looking for specific info?
10
The Customer service is just amazing.
General Manager from 10 to 24 room Boutique in Lisbon (Portugal)
Verified
4 years ago
- Variety of solutions
- Customer service experience
- Problem solving
-Constant Innovation
- Connectivity with other market companies
- User Friendly
Portugal
Portugal
General Manager
Small Hotel
9
Excellant
Revenue Manager from 50-74 room Boutique in Rosscarbery (Ireland)
Verified
4 years ago
The speed of response from the team
the training on new items of the system
there are no silly questions ethos
Ireland
Ireland
Revenue Manager
Mid-Sized Hotel
10
Fast, competent and easy to use. Original Portuguese: Rápido, competente e fácil de usar.
General Manager from 10 to 24 room Resort in Santa Cruz (Portugal)
Verified
5 years ago
Right now I'm using the d-edge more and more and with the availability of tools that help us in the day-to-day planning of our hotel, it becomes easier.
Original Portuguese: Neste momento estou a utilizar o d-edge cada vez mais e com a disponibilidade de ferramentas que nos ajudam no dia a dia da planificação do nosso hotel torna-se mais...
Portugal
Portugal
General Manager
Small Hotel
10
best partner in dinamic pricing system
Director of Sales & Marketing from 200 to 499 room Resort in Buk (Hungary)
Verified
5 years ago
- the easiest way to modify our prices in all channel
- best assistance for automatism in connection between own booking engine / OTAs and PMS
- easy way to follow the prices of the competitors
- helpful and professional helpdesk
Hungary
Hungary
Director of Sales & Marketing
X-Large Hotel
10
Simply the best hospitality solution company
Director of Operations from 25-49 room Bed & Breakfast & Inn in Budapest (Hungary)
Verified
5 years ago
The very user-friendly and obvious user interface, extraordinary support team.
Also a very wide choice of services and its easier to get all of the things you want from one company.
Hungary
Hungary
Director of Operations
Mid-Sized Hotel
10
6 éve használom a software-t (Original Hungarian) (English translation) I have been using the software for 6 years
Revenue Specialist from 100 to 199 room Branded Hotel in Buk (Hungary)
Verified
5 years ago
A D-Edge nyújtotta árazási és beállítási lehetőségekkel, a yieldző program, a rate screener és a data cruncher használatával tökéletes segítséget nyújt nekem, mint yield&revenue management-tanácsadónak. A termékek minden napos használata, a jól beüzemelt channel manager és a booking engine gyorsítja mindenkinek a munkáját, én pedig teljes k...
Hungary
Hungary
Revenue Specialist
Large Hotel
10
Excellent solution for hotel operation and online sales
CEO from 10 to 24 room Boutique in Budva (Montenegro)
Verified
5 years ago
The system and modules we are using form D-edge are helping our hotel a lot for online sales and distribution. Without that tools our everyday in the hotel would be much more difficult and practically impossible.
Montenegro
Montenegro
CEO
Small Hotel
9
Simply to use and accurate operations
IT/eCommerce from 50-74 room Bed & Breakfast & Inn in Nazare (Portugal)
Verified
5 years ago
- Great Support
- Simple to use
- Great value for money
- Integrations with the most software partners
- Always up to date
Portugal
Portugal
IT/eCommerce
Mid-Sized Hotel
10
Important tool to suport decisions and maximize revenue
Revenue Manager from 200 to 499 room Extended Stay & Serviced Apartment in Albufeira (Portugal)
Verified
5 years ago
D-Edge helped us to maximize our online distribution. It allow us to connect to several partner and have the availability updated instantly. They several products wich gives important data to the hoteliers to be competitive in the gobal market. Their support is very good and respond to all our questions in a short time.
Portugal
Portugal
Revenue Manager
X-Large Hotel
10
Great tool, excellent services
Sales Executive from 200 to 499 room Airport/Conference Hotel in Zhongzheng District (Taiwan)
Verified
5 years ago
So easy and smart
Maximize revenue and occupancy
Easy to use and intuitive
Simplicity and versatility is the key
USER FRIENDLY
Easy to work and very friendly
For every questions the team D-EDGE is always available.
Taiwan
Taiwan
Sales Executive
X-Large Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Product Management - Customer Service. D-edge product, content & connectivity teams have constant obsession to enhance their functionalities and core capabilities so that they can offer a better service to end customers.
Showing all answers to: "What does this product or service do well?"
Product Management - Customer Service.
D-edge product, content & connectivity teams have constant obsession to enhance their functionalities and core capabilities so that they can offer a better service to end customers.
It is one of the most advanced online distribution solutions in the market. The wide selection of products gives them a significant competitive advantage in the marketplace. Their analytical tools and methods they employ to form a better understanding of the information are extremely precise.
Question:
What differentiates this product or service from the competition?
Answer:
Know how, years in the industry and their digital marketing services for direct channel strategy. Hoteliers may benefit from a wide range of solutions and the expert advise of though leaders with many years of experience in the hotel industry.
Showing all answers to: "What differentiates this product or service from the competition?"
Know how, years in the industry and their digital marketing services for direct channel strategy. Hoteliers may benefit from a wide range of solutions and the expert advise of though leaders with many years of experience in the hotel industry.
They are constantly improving the products and also adding new products. Their CRS has everything: Channel Manager, Booking Engine, GDS Solutions, Payment Automation, Central Inventory. With D-Edge hotels can manage over 300 distribution, including GDSs and OTAs. What is more important is, that the availability is updated instantly, day and night.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
We have been partnering with D-edge for more than 10 years and their CRS GDS distribution & content solution is of wider knowledge apart from the complete direct online distribution suite of products.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
We have been partnering with D-edge for more than 10 years and their CRS GDS distribution & content solution is of wider knowledge apart from the complete direct online distribution suite of products.
I have never seen any single customer who has regretted using at least one of their products.
During the pandemic, they even launched Recovery tracker to monitor COVID impacts. It really shows how advanced they are and in situations like that, they can give advice to hoteliers on what channels they focus more. It is really important now!
Recommended by
Sara De Urrutia
Account Manager
@
Rate Gain
Annika Ylem
Co-founder
@
GuestJoy
Sara De Urrutia
Account Manager
@
Rate Gain
Annika Ylem
Co-founder
@
GuestJoy
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Support
Unverified
D-Edge has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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