D-EDGE - Sentinel

4.9 (24 REVIEWS)

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D-EDGE - Sentinel

4.9 (24 REVIEWS)

Unranked in Reputation Management

Master your E-Reputation

D-Edge is popular in Portugal, France, Italy, Indonesia and Czech Republic.

What is D-Edge?

Founded in 2000 | Headquarters in Paris (France) | 571 employees
D-EDGE - Sentinel is an online reputation management system designed for hotels. It provides a centralised dashboard where hoteliers can monitor and manage their property’s online presence. By aggregating guest reviews from multiple sources, it offers valuable insights into how guests perceive their stay. This enables hoteliers to continuously improve their service quality. With Sentinel, you can save time by having all your online reviews in one place, stay informed about guest feedback, and maintain control over your hotel’s online reputation, ultimately enhancing guest satisfaction and driving business growth.

Capabilities

Analyse your guests' Perception of their stay

Attract Potential Clients

Compare against Competitors

Stay proactive with Live Alerts

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

D-Edge Reviews Summary

4.9
Excellent
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, D-EDGE - Sentinel is the #19 most trending product in the Reputation Management category (out of 50) and the #850 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

D-Edge’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

D-Edge Pricing

Pricing Available By Request

D-Edge has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

6 | X-Small (1-9 room)

30 | Small (10-24 room)

98 | Medium (25-74 room)

82 | Large (75-199 room)

46 | X-Large (200+ room)

Country

56 | Portugal

41 | France

27 | Italy

23 | Indonesia

14 | Czech Republic

10 | Slovakia

10 | Spain

9 | Germany

9 | Ireland

8 | Taiwan

7 | Hungary

7 | Malaysia

4 | Switzerland

4 | United Kingdom

4 | Vietnam

3 | Latvia

3 | Denmark

2 | United Arab Emirates

2 | New Zealand

2 | Sri Lanka

2 | Romania

2 | Estonia

1 | Mexico

1 | Canada

1 | United States of America

1 | Singapore

1 | Ecuador

1 | South Africa

1 | Bulgaria

1 | Australia

1 | Nigeria

1 | Qatar

1 | Austria

1 | Morocco

1 | Egypt

1 | Tunisia

1 | Pakistan

1 | Nepal

1 | Montenegro

Type

87 | Boutiques

77 | City Center Hotels

74 | Bed & Breakfast & Inns

73 | Resorts

70 | Luxury Hotels

47 | Branded Hotels

46 | Limited Service & Budget Hotels

43 | Airport/Conference Hotels

24 | Extended Stay & Serviced Apartments

14 | Vacation Rentals & Villas

11 | Hostels

6 | Casinos

6 | RV Parks & Campgrounds

Region

204 | Europe

46 | Asia Pacific

5 | Middle East

4 | Africa

3 | North America

3 | Oceania

1 | South America

Category

220 | Channel Managers

204 | Booking Engine

82 | Rate Shopping

44 | Business Intelligence

38 | Revenue Management Systems

36 | Hotel Metasearch Management Software

24 | Reputation Management

12 | Digital Marketing Agencies

D-Edge Reviews

Hotelier Rating

Excellent
206
Very Good
43
Average
22
Poor
3
Terrible
2

Property Size

  • X-Small (6)
  • Small (30)
  • Medium (98)
  • Large (82)
  • X-Large (46)

Country

  • Portugal
    Portugal
    (56)
  • France
    France
    (41)
  • Italy
    Italy
    (27)
  • Indonesia
    Indonesia
    (23)
  • Czech Republic
    Czech Republic
    (14)
  • Slovakia
    Slovakia
    (10)
  • Spain
    Spain
    (10)
  • Germany
    Germany
    (9)
  • Ireland
    Ireland
    (9)
  • Taiwan
    Taiwan
    (8)
  • Hungary
    Hungary
    (7)
  • Malaysia
    Malaysia
    (7)
  • Switzerland
    Switzerland
    (4)
  • United Kingdom
    United Kingdom
    (4)
  • Vietnam
    Vietnam
    (4)
  • Latvia
    Latvia
    (3)
  • Denmark
    Denmark
    (3)
  • United Arab Emirates
    United Arab Emirates
    (2)
  • New Zealand
    New Zealand
    (2)
  • Sri Lanka
    Sri Lanka
    (2)
  • Romania
    Romania
    (2)
  • Estonia
    Estonia
    (2)
  • Mexico
    Mexico
    (1)
  • Canada
    Canada
    (1)
  • United States of America
    United States of America
    (1)
  • Singapore
    Singapore
    (1)
  • Ecuador
    Ecuador
    (1)
  • South Africa
    South Africa
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Australia
    Australia
    (1)
  • Nigeria
    Nigeria
    (1)
  • Qatar
    Qatar
    (1)
  • Austria
    Austria
    (1)
  • Morocco
    Morocco
    (1)
  • Egypt
    Egypt
    (1)
  • Tunisia
    Tunisia
    (1)
  • Pakistan
    Pakistan
    (1)
  • Nepal
    Nepal
    (1)
  • Montenegro
    Montenegro
    (1)

Region

  • North America
    North America
    (3)
  • Europe
    Europe
    (204)
  • Asia Pacific
    Asia Pacific
    (46)
  • Oceania
    Oceania
    (3)
  • Middle East
    Middle East
    (5)
  • South America
    South America
    (1)
  • Africa
    Africa
    (4)
10

The Customer service is just amazing.

General Manager from 10 to 24 room Boutique in Lisbon (Portugal)

Verified
2 years ago
- Variety of solutions - Customer service experience - Problem solving -Constant Innovation - Connectivity with other market companies - User Friendly
Country Portugal
General Manager
Small Hotel
9

Excellant

Revenue Manager from 50-74 room Airport/Conference Hotel in Rosscarbery (Ireland)

Verified
2 years ago
The speed of response from the team the training on new items of the system there are no silly questions ethos
Country Ireland
Revenue Manager
Medium Hotel
10

Fast, competent and easy to use. Original Portuguese: Rápido, competente e fácil de usar.

General Manager from 10 to 24 room Resort in Santa Cruz (Portugal)

Verified
3 years ago
Right now I'm using the d-edge more and more and with the availability of tools that help us in the day-to-day planning of our hotel, it becomes easier. Original Portuguese: Neste momento estou a utilizar o d-edge cada vez mais e com a disponibilidade de ferramentas que nos ajudam no dia a dia da planificação do nosso hotel torna-se mais...
Country Portugal
General Manager
Small Hotel
10

best partner in dinamic pricing system

Director of Sales & Marketing from 200 to 499 room Resort in Buk (Hungary)

Verified
3 years ago
- the easiest way to modify our prices in all channel - best assistance for automatism in connection between own booking engine / OTAs and PMS - easy way to follow the prices of the competitors - helpful and professional helpdesk
Country Hungary
Director of Sales & Marketing
X-Large Hotel
10

Simply the best hospitality solution company

Director of Operations from 25-49 room Bed & Breakfast & Inn in Budapest (Hungary)

Verified
4 years ago
The very user-friendly and obvious user interface, extraordinary support team. Also a very wide choice of services and its easier to get all of the things you want from one company.
Country Hungary
Director of Operations
Medium Hotel
10

6 éve használom a software-t (Original Hungarian) (English translation) I have been using the software for 6 years

Revenue Specialist from 100 to 199 room Branded Hotel in Buk (Hungary)

Verified
4 years ago
A D-Edge nyújtotta árazási és beállítási lehetőségekkel, a yieldző program, a rate screener és a data cruncher használatával tökéletes segítséget nyújt nekem, mint yield&revenue management-tanácsadónak. A termékek minden napos használata, a jól beüzemelt channel manager és a booking engine gyorsítja mindenkinek a munkáját, én pedig teljes k...
Country Hungary
Revenue Specialist
Large Hotel
10

Excellent solution for hotel operation and online sales

CEO from 10 to 24 room Boutique in Budva (Montenegro)

Verified
4 years ago
The system and modules we are using form D-edge are helping our hotel a lot for online sales and distribution. Without that tools our everyday in the hotel would be much more difficult and practically impossible.
Country Montenegro
CEO
Small Hotel
9

Simply to use and accurate operations

IT/eCommerce from 50-74 room Bed & Breakfast & Inn in Nazare (Portugal)

Verified
4 years ago
- Great Support - Simple to use - Great value for money - Integrations with the most software partners - Always up to date
Country Portugal
IT/eCommerce
Medium Hotel
10

Important tool to suport decisions and maximize revenue

Revenue Manager from 200 to 499 room Extended Stay & Serviced Apartment in Albufeira (Portugal)

Verified
4 years ago
D-Edge helped us to maximize our online distribution. It allow us to connect to several partner and have the availability updated instantly. They several products wich gives important data to the hoteliers to be competitive in the gobal market. Their support is very good and respond to all our questions in a short time.
Country Portugal
Revenue Manager
X-Large Hotel
10

Great tool, excellent services

Sales Executive from 200 to 499 room Airport/Conference Hotel in Zhongzheng District (Taiwan)

Verified
4 years ago
So easy and smart Maximize revenue and occupancy Easy to use and intuitive Simplicity and versatility is the key USER FRIENDLY Easy to work and very friendly For every questions the team D-EDGE is always available.
Country Taiwan
Sales Executive
X-Large Hotel
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

D-edge suite of products are top providers in the tech space globally. I would specially mention their digital marketing and distribution capabilities which are key for a strong revenue management strategy monitoring.

Question:

What differentiates this product or service from the competition?

Answer:

Our connection with D-edge provide our clients with a useful synchronisation between their PMS and Channel Manager or IBE which allows hoteliers using D-edge for distribution to easily receive pricing recommendation and distribute to their different channel mix.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Hotelier should monitor carefully their different sources of business and effectively manage their direct booking channel VS their 3rd parties. Having a one stop shop for digital distribution, monitoring demand and compset should be on the top list for choosing a distribution platform.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 7 recommend
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Polina Fleminga Partnerships Specialist @ Oaky
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Tom Shanahan ECM @ Avvio
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Sara De Urrutia Account Manager @ Rate Gain
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Cyrille Bellefaix Gérant @ Medialog
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Annika Ylem Co-founder @ GuestJoy
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Support

Unverified

D-Edge has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
Suppo Info Image Green check icon

2025

Learn more about the GCSC Certification

Request a Quote

Response Time

Slow

Recommended

91%

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