D-EDGE - Sentinel

Ranked 4 (out of 39) in Reputation Management

Reputation Management

TRACK & ANALYSE YOUR E-REPUTATION

Ratings Snapshot

Certificate of Excellence
Read 23 reviews
98%
Recommend
HTR Score icon
HT SCORE
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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D-EDGE - Sentinel has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #4 out of 39 in Reputation Management

Ease of Use
4.8/5
ROI
4.7/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support

D-Edge’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
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  • Boutique Leader: GuestRevu
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  • Hostel Leader: GuestRevu
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  • Serviced Apartment 1 verified reviews
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  • Budget 1 verified reviews
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D-EDGE - Sentinel Overview

Top Alternative: TrustYou (Reputation)

D-EDGE - Sentinel Overview

Monitor your hotel’s attractiveness with Sentinel. Stay in control of your online reputation with a centralised dashboard. Know how your guests feel about their stay and keep improving your service. Save time, see everything & stay updated.

About D-Edge

Founded in 2000 | Headquarters in Paris France | 300 employees

D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. It combines the technical excellence of Availpro and the digital...

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Integrates with

  • Hotel CRM & Email Marketing
  • Guest Surveys & Feedback
  • Loyalty Programs for Independents
Browse integrations (5 verified)

Pros & Cons

Like 98% recommend

Manager from Bed & Breakfast

We like the tools as they are exactly what we need. Especially "Next Rate" is a great advantage for our Hotel. Support by Mr. Weyer is excellent! Thank you.

Front Office Manager from Resort

- Profit and occupancy maximized - Reduction of overbooking situations - Fast and easy to solve problems - Professional team

Hoteldirektor from Serviced Apartment

Die Einfachheit der Bedienung ist unschlagbar. Das Laden der Raten funktioniert ebenso einfach wie das Anlegen neuer Tarife. Auch die Analyse von Vergleichszahlen und entsprechende Vorschläge, machen das System so beso...

Hoteldirektor from Serviced Apartment

Derzeit keine Verbesserungsvorschläge. Vielleicht nur ein persönlicher Kommentar: Die Ansicht war in der vorherigen Version etwas besser, jedoch ist das sicher Ansichtssache. (English translation) No suggestions for i...

Co-Director / Co-Owner from Boutique

We tried the MetaGenius solution for a year and didn't get the results we had hoped for. That was two years ago. So maybe the product has improved by now. We decided to work with another provider since they had an integr...

Manager from Bed & Breakfast

Kindly extend the big calender on the WBE for a longer period. That would be great as the OTAs do offer that too.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

It is one of the most advanced online distribution solutions in the market. The wide selection of products gives them a significant competitive advantage in the marketplace. Their analytical tools and methods they employ to form a better understanding of the information are extremely precise.

by Annika Ylem (GuestJoy) on October 02, 2020

Question:

What differentiates this product or service from the competition?

Answer:

They are constantly improving the products and also adding new products. Their CRS has everything: Channel Manager, Booking Engine, GDS Solutions, Payment Automation, Central Inventory. With D-Edge hotels can manage over 300 distribution, including GDSs and OTAs. What is more important is, that the...

by Annika Ylem (GuestJoy) on October 02, 2020

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I have never seen any single customer who has regretted using at least one of their products. During the pandemic, they even launched Recovery tracker to monitor COVID impacts. It really shows how advanced they are and in situations like that, they can give advice to hoteliers on what channels they...

by Annika Ylem (GuestJoy) on October 02, 2020

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D-Edge Alternatives

TrustYou (Reputation)

As part of the TrustYou Guest Feedback Platform, the reputation management solution helps hotels positively impact their hotel’s online reviews and ratings. By better understanding their guest's needs, hotels can make improvements that drive revenue and lead to operational excellence.

View D-Edge alternatives

Find the perfect fit

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GETTING STARTED

Download the 2021 Reputation Management buyer’s guide

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Features

  • Alerts & Notifications
  • Corporate Reporting
  • Mobile Accessibility
  • Workflow Management
  • Competitive Intelligence
  • Sentiment Analysis
  • Social Media
  • Revenue Reporting
  • Reporting Dashboard
  • SMS text messaging
  • Multi-property Management
  • Case Management

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Portugal
  • Spain
  • Hungary
  • Indonesia
  • Switzerland
  • Czechia
  • Ireland
  • France
  • Germany

23 Verified D-Edge Reviews

Likelihood to Recommend
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This vendor is 70% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Reputation Management providers. It is advised that you ask for recent references before proceeding.

Nov 27, 2020

D-EDGE - Sentinel Review: Fast, competent and easy to use. Original Portuguese: Rápido, competente e fácil de usar.

General Manager from Other in Santa Cruz (Portugal)

Recommend 10/10
Full blue star
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What do you like most?

Right now I'm using the d-edge more and more and with the availability of tools that help us in the day-to-day planning of our hotel, it becomes easier. Original Portuguese: Neste momento estou a utiliza...

What do you dislike or think could be improved?

The user could be given more autonomy so that we can change some parameters more easily instead of having to contact d-edge technical support. Original Portuguese: Poderia ser dado ao utilizador mais aut...

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
n/a

Nov 17, 2020

D-EDGE - Sentinel Review: best partner in dinamic pricing system

Director of Sales & Marketing from Resort in Bük (Hungary)

Recommend 10/10
Full blue star
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Full blue star

What do you like most?

- the easiest way to modify our prices in all channel - best assistance for automatism in connection between own booking engine / OTAs and PMS - easy way to follow the prices of the competitors - helpf...

What do you dislike or think could be improved?

We are satisfied. If we had problems during our daily use, we got answer for our problem from helpdesk or by develpment was solved.

Customer Support
4.5
Ease of Use
5
Value for money
4
Implementation
4.5

Nov 12, 2020

D-EDGE - Sentinel Review: Simply the best hospitality solution company

Director of Operations from Bed & Breakfast in Budapest (Hungary)

Recommend 10/10
Full blue star
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What do you like most?

The very user-friendly and obvious user interface, extraordinary support team. Also a very wide choice of services and its easier to get all of the things you want from one company.

What do you dislike or think could be improved?

Every module is working properly and save a lot of work to the sales department and for the hotel management too.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Nov 04, 2020

D-EDGE - Sentinel Review: 6 éve használom a software-t (Original Hungarian) (English translation) I have been using the software for...

Revenue Specialist in Bük (Hungary)

Recommend 10/10
Full blue star
Full blue star
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Full blue star
Half blue star

What do you like most?

A D-Edge nyújtotta árazási és beállítási lehetőségekkel, a yieldző program, a rate screener és a data cruncher használatával tökéletes segítséget nyújt nekem, mint yield&revenue manageme...

What do you dislike or think could be improved?

Booking engine: -Ha több gyermek életkor sávot lehetne felvinni és időszakonként változtathatni lehetne azokat. -Ha a lemondási és fizetési feltételeket egy ársávon belül időszakonként leh...

Customer Support
5
Ease of Use
5
Value for money
4.5
Implementation
5

Oct 17, 2020

D-EDGE - Sentinel Review: Excellent solution for hotel operation and online sales

CEO from Boutique in Budva (Montenegro)

Recommend 10/10
Full blue star
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What do you like most?

The system and modules we are using form D-edge are helping our hotel a lot for online sales and distribution. Without that tools our everyday in the hotel would be much more difficult and practically im...

What do you dislike or think could be improved?

I am sure that the product team form D-Edge will permanently listen the market needs and technology improvements to upgrade their products.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Oct 13, 2020

D-EDGE - Sentinel Review: Simply to use and accurate operations

IT/eCommerce from Bed & Breakfast in Nazaré (Portugal)

Recommend 9/10
Full blue star
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What do you like most?

- Great Support - Simple to use - Great value for money - Integrations with the most software partners - Always up to date

What do you dislike or think could be improved?

- Adding OTAS partners must be free... - Possibility to make changes by our own and not depend of support - Prices on "premium" features too high

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4.5

Pricing

Profile empty

D-Edge hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

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Popular D-EDGE - Sentinel Integrations

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