D-EDGE - Sentinel

4.9 (24 REVIEWS)

HT Score

0 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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D-EDGE - Sentinel

Name: D-EDGE - Sentinel
Rating: 4.9 (24 reviews)

4.9 (24 REVIEWS)

Unranked in Reputation Management

Master your E-Reputation

91% recommended by 269 hotels

D-Edge has 0 reviews from United States so we’re unable to verify that they operate in your local market.

What is D-Edge?

Founded in 2000 | Headquarters in Paris (France) | 571 employees

This description was generated by AI which analyzed the following sources to summarize a description of D-Edge products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.

D-Edge Reviews Analyzed: 0

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Verified expert recommendations

We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.

D-Edge Expert Recommendations Analyzed: 0

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Description provided by D-Edge

While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.

D-Edge's Provided Description:

"Sentinel- the all-in-one solution for monitoring guest reviews and feedback. Effortlessly track and manage your hotel’s attractiveness with the help of a user-friendly dashboard. Build lasting guest loyalty– all while saving your valuable time"

FAQs

Why can’t vendors write their own descriptions?

How does this work and how often does it get updated?

How can I report an inaccuracy?

Analyse your guests' Perception of their stay

Attract Potential Clients

Compare against Competitors

Stay proactive with Live Alerts

Features

Surveys & Feedback

4/5 features

SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Sentiment Analysis
Guest satisfaction surveys
Responsive surveys
Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.
Email reminders

Boost completion rates with optional automated survey reminders.
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.

Review Generation

4/5 features

Tripadvisor Review Partner
SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Workflow Management
Respond to reviews

Quickly and easily respond to reviews from within the platform.
Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.

Follow-up & Resolution

4/5 features

AI Generated Reply Automation

Followup faster and more personalized to each user in less time with AI replies.
Workflow Management
Respond to reviews

Quickly and easily respond to reviews from within the platform.
Alerts & Notifications
Ticketing system

Use the ticketing system to communicate service shortcomings to the relevant person or department.
In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

Reporting, Analytics & Insights

4/5 features

Sentiment Analysis
Revenue Reporting
Competitive Intelligence
Corporate Reporting
Reporting Dashboard
Competitive Benchmarking

Benchmark your hotel's performance against your competitors’ online review rankings.
Department level reporting

Monitor how each department is performing, spot trends, and set alerts to stay ahead of any issues.

Channels

4/5 features

Social Media
Tripadvisor
Booking.com
Google

Admin & Settings

4/5 features

Multi-property Management
Mobile Accessibility

D-Edge Reviews Summary

4.9

Excellent

24 reviews

Ease of Use

4.9/5

Customer Support

4.9/5

ROI

4.7/5

Implementation

4.7/5

Recommended for

220

Channel Managers Ranked #19 out of 148

204

Booking Engine Ranked #27 out of 147

Rate Shopping Ranked #6 out of 35

Business Intelligence Ranked #12 out of 75

Revenue Management Systems Ranked #27 out of 74

Hotel Metasearch Management Software Ranked #8 out of 28

Reputation Management Ranked #10 out of 59

Digital Marketing Agencies Ranked #16 out of 125

Staff Collaboration Tools Ranked #17 out of 60

Hotel CRM & Email Marketing Ranked #27 out of 71

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Quickly and easily gather feedback from your guests and actively manage your online reputation

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D-Edge Integrations

Company	Functionality
SiteMinder 93% recommended by 2712 hotels	Channel Managers
Cloudbeds 91% recommended by 1808 hotels	Channel Managers
Yanolja Cloud Solution 96% recommended by 1402 hotels	Hotel Management Software
Asksuite 98% recommended by 783 hotels	Hotel Chatbots
Mews 93% recommended by 772 hotels	Property Management Systems
RoomPriceGenie 96% recommended by 675 hotels	Revenue Management Systems
Oracle Hospitality 92% recommended by 615 hotels	Property Management Systems
IDeaS 92% recommended by 594 hotels	Revenue Management Systems
RateGain 94% recommended by 577 hotels	Hotel Metasearch Management Software
Duetto 94% recommended by 569 hotels	Revenue Management Systems

Browse all integrations (103)

Support

Unverified

D-Edge has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center Product Updates

2026

Learn more about the GCSC Certification

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Response Time

Less than a day

Recommended

91%

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