D-EDGE - Sentinel

4.9 (24 REVIEWS)

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0 out of 100

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D-EDGE - Sentinel

Name: D-EDGE - Sentinel
Rating: 4.9 (24 reviews)

4.9 (24 REVIEWS)

Unranked in Reputation Management

Master your E-Reputation

91% recommended by 260 hotels

D-Edge is popular in Portugal, France, Italy, Indonesia and Czech Republic.

Bell avatar Bell - AI powered product analyst

I analyzed all of D-Edge’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

What Types of Hotels D-Edge is Popular For

Size

82 | Large (75-199 room)

98 | Medium (25-74 room)

30 | Small (10-24 room)

46 | X-Large (200+ room)

6 | X-Small (1-9 room)

Country

56 | Portugal

41 | France

27 | Italy

23 | Indonesia

14 | Czech Republic

10 | Slovakia

10 | Spain

9 | Germany

9 | Ireland

8 | Taiwan

7 | Hungary

7 | Malaysia

4 | Switzerland

4 | United Kingdom

4 | Vietnam

3 | Latvia

3 | Denmark

2 | United Arab Emirates

2 | New Zealand

2 | Sri Lanka

2 | Romania

2 | Estonia

1 | Mexico

1 | Canada

1 | United States of America

1 | Singapore

1 | Ecuador

1 | South Africa

1 | Bulgaria

1 | Australia

1 | Nigeria

1 | Qatar

1 | Austria

1 | Morocco

1 | Egypt

1 | Tunisia

1 | Pakistan

1 | Nepal

1 | Montenegro

Type

74 | Bed & Breakfast & Inns

87 | Boutiques

48 | Branded Hotels

6 | Casinos

78 | City Center Hotels

43 | Airport/Conference Hotels

24 | Extended Stay & Serviced Apartments

11 | Hostels

46 | Limited Service & Budget Hotels

70 | Luxury Hotels

73 | Resorts

6 | RV Parks & Campgrounds

14 | Vacation Rentals & Villas

Region

3 | North America

204 | Europe

46 | Asia Pacific

3 | Oceania

5 | Middle East

1 | South America

4 | Africa

What is D-Edge?

Founded in 2000 | Headquarters in Paris (France) | 571 employees

Analyse your guests' Perception of their stay

Attract Potential Clients

Compare against Competitors

Stay proactive with Live Alerts

Features

Surveys & Feedback

4/5 features

SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Sentiment Analysis
Guest satisfaction surveys
Responsive surveys
Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.
Email reminders

Boost completion rates with optional automated survey reminders.
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.

Review Generation

4/5 features

Tripadvisor Review Partner
SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Workflow Management
Respond to reviews

Quickly and easily respond to reviews from within the platform.
Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.

Follow-up & Resolution

4/5 features

AI Generated Reply Automation

Followup faster and more personalized to each user in less time with AI replies.
Workflow Management
Respond to reviews

Quickly and easily respond to reviews from within the platform.
Alerts & Notifications
Ticketing system

Use the ticketing system to communicate service shortcomings to the relevant person or department.
In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

Reporting, Analytics & Insights

4/5 features

Sentiment Analysis
Revenue Reporting
Competitive Intelligence
Corporate Reporting
Reporting Dashboard
Competitive Benchmarking

Benchmark your hotel's performance against your competitors’ online review rankings.
Department level reporting

Monitor how each department is performing, spot trends, and set alerts to stay ahead of any issues.

Channels

4/5 features

Social Media
Tripadvisor
Booking.com
Google

Admin & Settings

4/5 features

Multi-property Management
Mobile Accessibility

D-Edge Reviews Summary

4.9

Excellent

24 reviews

Ease of Use

4.9/5

Customer Support

4.9/5

ROI

4.7/5

Implementation

4.7/5

Recommended for

220

Channel Managers Ranked #16 out of 111

204

Booking Engine Ranked #24 out of 140

Rate Shopping Ranked #4 out of 34

Business Intelligence Ranked #12 out of 63

Revenue Management Systems Ranked #23 out of 65

Hotel Metasearch Management Software Ranked #8 out of 25

Reputation Management Ranked #9 out of 50

Digital Marketing Agencies Ranked #13 out of 121

Compare D-Edge to Top Alternatives

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4.8 (193 REVIEWS)

Effortless AI-powered Online Reputation Management: Respond to reviews in no time

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GuestRevu

Reputation Management

4.7 (319 REVIEWS)

Quickly and easily gather feedback from your guests and actively manage your online reputation

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TrustYou

Reputation Management

4.4 (257 REVIEWS)

The better your reputation, the higher your revenue

View top D-Edge alternatives

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D-Edge Integrations

Company	Functionality
SiteMinder 92% recommended by 2312 hotels	Channel Managers
Asksuite 98% recommended by 677 hotels	Hotel Chatbots
RateGain 94% recommended by 583 hotels	Hotel Metasearch Management Software
Oracle Hospitality 91% recommended by 580 hotels	Property Management Systems
Duetto 94% recommended by 575 hotels	Revenue Management Systems
Mews 92% recommended by 573 hotels	Property Management Systems
RoomPriceGenie 96% recommended by 546 hotels	Revenue Management Systems
IDeaS 92% recommended by 519 hotels	Revenue Management Systems
Oaky 97% recommended by 402 hotels	Upselling Software
TrustYou 89% recommended by 369 hotels	Guest Surveys & Feedback

Browse all integrations (99)

Support

Unverified

D-Edge has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates

2025

Learn more about the GCSC Certification

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Response Time

Less than a day

Recommended

91%

Preferred Time

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Preferred Date

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D-EDGE - Sentinel

What is D-Edge?

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Social Media

Tripadvisor

Booking.com

Google

Multi-property Management

Mobile Accessibility

D-Edge Reviews Summary

D-Edge Pricing

D-Edge Reviews

D-Edge Integrations

Support

Unverified

Support Not Verified

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