The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 131 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
EdenRed shines .
Sertifi by Flywire shines in ease of use and customer support — especially for brand properties (0.0/5) , with exclusive features like Payment Tokenization and 3-D Secure Payments.
Side-by-side ratings based on 131 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $100/mo |
| Verified Reviews | 0 | 131 |
After analyzing 131 verified reviews, EdenRed users most value its , while Sertifi by Flywire users highlight ease of use, payment processing efficiency, security measures. Click any theme to see what reviewers say.
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Ease of Use
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Payment Processing Efficiency
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Security Measures
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Document Management
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Integration with Other Systems
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User Role Management
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Customizability
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How each product ranks among Payments Processing Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | EdenRed |
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| Small (10-24 rooms) | — | #5 1 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #1 36 reviews |
| Large (75-199 rooms) ▾ | — | #1 63 reviews |
| X-Large (200+ rooms) ▾ | — | #1 29 reviews |
By Property Type
| Segment | EdenRed |
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| Boutique ▾ | — | #1 35 reviews |
| Luxury ▾ | — | #1 61 reviews |
| Branded / Chain ▾ | — | #1 86 reviews |
| Extended Stay ▾ | — | #2 9 reviews |
By Region
| Segment | EdenRed |
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| North America ▾ | — | #1 121 reviews |
| Europe | — | #4 1 reviews |
| Asia Pacific | — | #1 1 reviews |
| Middle East ▾ | — | #1 5 reviews |
Choosing between DP Pay by EdenRed and Sertifi by Flywire hinges on your hotel’s specific needs for payment processing. Both platforms aim to streamline transactions, but Sertifi distinctly offers more features, recent positive reviews, and broader market presence, making it the more compelling option for most hoteliers. Do your priorities align more with a straightforward payment solution or a platform with extensive capabilities and proven hotel industry trust?
DP Pay by EdenRed is a payment processing system designed to facilitate simple financial transactions, focusing on transaction security and efficiency. Sertifi by Flywire, by contrast, integrates payment capture with eSignature capabilities, allowing hotels to close deals faster and manage documents within one platform. Sertifi’s 129 recent reviews with a high NPS score strongly suggest it’s better suited for hotels seeking ease of use combined with security and additional features.
EdenRed’s product, with no recent reviews or ratings, offers limited insight into user satisfaction, while Sertifi’s robust positive feedback underscores its relevance to the hotel industry. Are you looking for a payment system that does only what’s necessary, or one that actively enhances your revenue and operational flow?
If your hotel needs a versatile platform that combines payment processing with document management — especially eSignatures — Sertifi is the clear winner. Its user-friendly interface (rated 4.78/5) and high customer satisfaction (NPS 9.4/10) make it ideal for hotels that prioritize operational efficiency and secure transactions.
However, if your team only requires a basic, straightforward payment platform without additional features or integration concerns, EdenRed might seem sufficient. Given the lack of recent reviews and a zero rating in user feedback, Sertifi’s proven track record makes it the safer, more reliable choice for hotels looking to optimize revenue operations.
Sertifi scores a 4.78/5 for ease of use, backed by 129 recent reviews praising its intuitive interface and quick onboarding. Many users mention how simple it is for staff and clients to navigate, with onboarding rated 4.57/5, and appreciate the quick resolution of issues by support teams.
In contrast, EdenRed’s lack of recent feedback and a 0/5 rating indicate no current data on user experience. With Sertifi’s consistently high scores and positive reviews, it’s clearly the easier solution for hoteliers to adopt and operate.
Edge: Sertifi by Flywire
Sertifi offers 20 unique features, including payment tokenization, 3-D Secure payments, PCI compliance, multi-currency settlements, refund management, and integration with major systems like Salesforce and Opera. EdenRed, with no listed features or recent updates, does not match Sertifi’s extensive capabilities.
For hotels requiring comprehensive payment features beyond basic processing, Sertifi provides the tools to handle complex transactions securely and efficiently. Its feature set supports diverse payment scenarios, reducing the need for additional platforms or manual processes.
Edge: Sertifi by Flywire
Sertifi’s support and onboarding are rated 4.59/5, with users citing quick issue resolution and helpful onboarding processes. Many review comments emphasize how support teams resolve problems fast and are proactive in assisting new users.
EdenRed’s support ratings are unavailable, making Sertifi’s high support score the clear advantage. When relying on a payment platform for critical hotel operations, dependable and prompt support can make all the difference.
Edge: Sertifi by Flywire
Sertifi integrates with seven verified partners, including Oracle Hospitality, Stripe, Infor, Amadeus, and HotelKey, which can streamline workflows and reduce manual entries. EdenRed’s integrations are nonexistent or unverified, limiting its ability to connect seamlessly with hotel management systems.
Hotels seeking a platform that easily connects with their existing software should favor Sertifi, which already supports numerous integrations vital for hospitality operations.
Edge: Sertifi by Flywire
With 129 recent reviews and a 94% likelihood to recommend, Sertifi is highly rated across hotel segments, including branded, resort, and boutique hotels. Users praise its ease of use, security, and operational impact, reflecting a strong, positive reputation.
EdenRed’s ratings are nonexistent, making it impossible to gauge user satisfaction. Given Sertifi’s proven approval from a broad range of hotel types, it’s the more trusted choice by hoteliers today.
Edge: Sertifi by Flywire
EdenRed’s pricing details are unavailable, and there’s no free trial or clear subscription model. Sertifi charges a $100 base fee, with no mention of monthly or per-room costs, and no trial period, indicating a straightforward fee structure.
For hotels evaluating ROI, Sertifi’s transparent pricing and proven cost savings (up to $175K annually in processing fees) make it easier to justify and budget. EdenRed’s lack of pricing transparency is a disadvantage in decision-making.
Edge: Sertifi by Flywire
Not ideal if your hotel:
Not ideal if your hotel:
Sertifi by Flywire is a feature-rich, well-rated platform trusted by thousands of hotels globally, offering a complete solution for payments, eSignatures, and integrations. EdenRed’s DP Pay, lacking recent reviews, features, and global presence, remains a basic payment processor with no evident advantages for the modern hotel.
If your hotel aims for operational efficiency, revenue growth, and reliable support, Sertifi is the clear choice. Conversely, if only basic, limited transaction processing is needed, EdenRed might suffice, but with significant risk due to its minimal feedback and feature set.
In conclusion, Sertifi’s recent reviews, comprehensive features, and extensive integrations make it the superior option for hoteliers committed to optimizing payment workflows and enhancing guest satisfaction.
Payments Processing Software pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| EdenRed |
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| Starting Price | — | From $100/mo |
According to HTR's product database, DP Pay and Sertifi by Flywire (Payments) share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | EdenRed |
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| 3-D Secure Payments | ||
| Accepts American Express | ||
| PCI Compliance | ||
| Pay by Link | ||
| Payment Tokenization | ||
| Pre-Authorizations |
Showing top differences. 8 more features differ between these products.
What hoteliers love
Sertifi is frequently highlighted for its user-friendly interface, making it simple for both hotel staff and clients to navigate. The reduction in tim... Sertifi is frequently highlighted for its user-friendly interface, making it simple for both hotel staff and clients to navigate. The reduction in time and effort required for training new users is appreciated, simplifying the onboarding process.
Sertifi's payment processing is praised for its speed and efficiency, allowing clients to make payments quickly and securely. The ability to set up pa... Sertifi's payment processing is praised for its speed and efficiency, allowing clients to make payments quickly and securely. The ability to set up payment schedules and send secured payment links is seen as a significant time-saver, allowing hotels to reduce administrative tasks and increase cash flow.
Users consistently commend Sertifi for its strong security features, which are crucial for handling sensitive payment data. The PCI compliance ensures... Users consistently commend Sertifi for its strong security features, which are crucial for handling sensitive payment data. The PCI compliance ensures that transactions are secure, making both customers and hotels feel confident in processing payments through the system.
Where hoteliers push back
Many users appreciate Sertifi's integration capabilities with systems like Salesforce and Opera, which streamline operations by reducing the need for... Many users appreciate Sertifi's integration capabilities with systems like Salesforce and Opera, which streamline operations by reducing the need for manual entries and checks.
There are critical mentions regarding the management of user roles, such as difficulties in revoking user access after leaving a company. Users sugges... There are critical mentions regarding the management of user roles, such as difficulties in revoking user access after leaving a company. Users suggest improvements for handling permissions and user deactivation.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. DP Pay and Sertifi by Flywire (Payments) share many core Payments Processing Software features, but each has unique capabilities. DP Pay offers 0 verified integration partners, while Sertifi by Flywire (Payments) offers 7. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Sertifi by Flywire (Payments) leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
DP Pay: No. Sertifi by Flywire (Payments): No. Neither product currently offers a free tier. Most Payments Processing Software vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. EdenRed has an HT Score of 0 and Sertifi by Flywire has 94. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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