The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 209 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
easyGuestmanagement shines .
RoomRaccoon shines in ease of use and customer support — especially for independent properties (4.1/5) , with exclusive features like Revenue management module and Payment processing.
Side-by-side ratings based on 209 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $1,000/mo |
| Verified Reviews | 0 | 209 |
After analyzing 209 verified reviews, easyGuestmanagement users most value its , while RoomRaccoon users highlight user interface and experience, all-in-one system, automated emails and documents. Click any theme to see what reviewers say.
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User Interface and Experience
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All-in-one System
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Automated Emails and Documents
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Service and Support
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Integration Limitations
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System Bugs and Stability Issues
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | easyGuestmanagement |
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|---|---|---|
| Small (10-24 rooms) ▾ | — | #10 90 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #17 27 reviews |
| Large (75-199 rooms) ▾ | — | #14 7 reviews |
| X-Large (200+ rooms) | — | #19 0 reviews |
By Property Type
| Segment | easyGuestmanagement |
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| Boutique ▾ | — | #9 100 reviews |
| Luxury ▾ | — | #9 64 reviews |
| Branded / Chain ▾ | — | #14 29 reviews |
| Extended Stay ▾ | — | #7 28 reviews |
By Region
| Segment | easyGuestmanagement |
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| North America ▾ | — | #24 7 reviews |
| Europe ▾ | — | #5 123 reviews |
| Asia Pacific | — | #31 4 reviews |
| Middle East | — | #31 1 reviews |
As a hotelier evaluating property management systems, your choice hinges on understanding how each platform solves your operational challenges. easyGuestmanagement and RoomRaccoon both aim to streamline tasks like reservations, billing, and communication but diverge significantly in scope, usability, and market presence. With RoomRaccoon boasting more recent reviews and a larger user base, it currently provides a stronger foundation for decision-making. So, which one truly fits your hotel’s needs?
easyGuestmanagement is an industry-specific management solution designed to automate booking and guest communications, centralizing operations for small hotels and hostels. However, it lacks a broad feature set and has no verified integrations or recent reviews, limiting its ability to support complex hotel operations. Conversely, RoomRaccoon is a robust platform with over 169 reviews and recent activity, offering an extensive feature set that covers channel management, booking engine, revenue management, and more.
While easyGuestmanagement aims for simplicity, RoomRaccoon emphasizes automation and integration, making it suitable for hotels seeking a one-stop solution. The core difference lies in their scope: easyGuestmanagement is a narrow, manual-focused system, whereas RoomRaccoon is a comprehensive, cloud-based platform with proven functionalities. Are you looking for a straightforward tool or a full-suite management system?
If your hotel needs a feature-rich platform that combines reservation automation, extensive integrations, and revenue optimization, RoomRaccoon is the clear choice. With a 4.88/5 overall rating based on 169 reviews, it’s trusted by small hotels and boutique properties looking to automate, upsell, and increase revenue effortlessly.
If your team prefers a minimal solution focused solely on basic booking and guest management without the need for integrations, easyGuestmanagement might seem appealing. But with no recent reviews or verified partners, it’s unlikely to scale or support growing operational complexity. For most hotels aiming to grow, RoomRaccoon’s proven track record and feature depth make it the better fit.
RoomRaccoon scores 4.74/5 for ease of use, backed by recent reviews praising its intuitive interface, straightforward onboarding, and quick staff adoption. Users highlight how the platform simplifies daily tasks, from reservations to invoicing, with minimal training required. In contrast, easyGuestmanagement offers no publicly available ratings or recent feedback, making it impossible to assess its user experience.
Given the positive feedback and recent reviews, it’s clear RoomRaccoon’s design supports staff onboarding and daily use efficiently. Edge: RoomRaccoon.
RoomRaccoon offers 51 unique features, including channel management, revenue optimization, booking engine, integrated payments, group management, and a mobile app. These features enable automation of guest communications, dynamic pricing, and real-time reporting. easyGuestmanagement, on the other hand, provides no verified features beyond basic reservation management, limiting its ability to scale.
For hotels that want a feature-rich platform capable of handling complex operations, RoomRaccoon’s extensive feature set is unmatched. easyGuestmanagement’s limited scope makes it less suitable for growth or automation. Edge: RoomRaccoon.
RoomRaccoon’s support scores 4.53/5, with reviews praising their responsiveness and helpfulness, especially during onboarding. Users appreciate quick issue resolution and the proactive approach of their support team. Conversely, easyGuestmanagement has no recent reviews or support ratings, making it difficult to assess its support quality.
Given the importance of reliable support in operational software, RoomRaccoon’s positive user feedback indicates it’s better equipped to assist your team. Edge: RoomRaccoon.
RoomRaccoon integrates with 88 verified partners, including popular booking engines, payment systems, and channel managers. This extensive ecosystem enables seamless data flow and operational automation. easyGuestmanagement provides no verified integrations, limiting its ability to connect with other tools or scale with your existing tech stack.
If integration flexibility is a priority, RoomRaccoon’s ecosystem offers significant advantages. Edge: RoomRaccoon.
RoomRaccoon’s recent reviews reflect a 4.88/5 rating from 169 users, predominantly small hotels and boutique properties. Hotel owners praise its ease of use, automation, and revenue features, especially citing recent positive experiences. easyGuestmanagement, with no recent reviews, cannot be reliably rated or compared.
The large volume and recency of reviews for RoomRaccoon establish it as the preferred choice among hoteliers today. Edge: RoomRaccoon.
easyGuestmanagement does not publicly disclose pricing, but it is implied to offer a basic, possibly free, or minimal-cost service with no trial or implementation fee. RoomRaccoon charges a $1,000 base fee plus monthly subscription, with no free tier or trial.
While easyGuestmanagement might seem less expensive upfront, its limited features and support could lead to additional costs or inefficiencies. For a comprehensive, scalable solution, the investment in RoomRaccoon offers more value. Edge: RoomRaccoon.
Due to its limited feature set and lack of recent updates, easyGuestmanagement suits properties with static operational needs or budget constraints.
RoomRaccoon’s flexibility makes it suitable for hotels looking to grow, automate, and maximize revenue with less manual effort.
The core difference is that RoomRaccoon offers a full-featured, integrated platform capable of managing every aspect of small hotel operations, while easyGuestmanagement provides a limited, reservation-focused solution. With a significantly larger review base, recent positive feedback, and a broad set of features, RoomRaccoon is the more dependable choice for hotels looking to streamline and scale.
Choose RoomRaccoon if your hotel wants automation, integrations, and revenue management to grow efficiently. If your needs are basic, static, or budget-driven, easyGuestmanagement might suffice, but its limitations are evident.
In summary, for most proactive hoteliers aiming to improve operational efficiency and revenue, RoomRaccoon remains the superior, more reliable platform—evidence from recent reviews and extensive features solidify this recommendation.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| easyGuestmanagement |
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| Starting Price | — | From $1,000/mo |
According to HTR's product database, easyGuestmanagement GmbH and RoomRaccoon PMS share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | easyGuestmanagement |
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| Booking Engine | ||
| Calendar view | ||
| Channel Manager | ||
| Custom rates | ||
| Payment processing | ||
| Revenue management module |
Showing top differences. 39 more features differ between these products.
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"Yield rules have helped us optimise our rates and our occupancy immensely. The ones we found most crucial were setting up yield rules for last minute bookings, to increase our occu..."
No published case study for this goal yet.
"The automation of the payment system - from the guests receiving their invoice, the booking confirmation, and the payment being automatically accredited to the reservation - has le..."
No published case study for this goal yet.
"Most of our guests travel from far, and they might be tired when they arrive, so they might not always think about the extra things they might need - like a bathrobe and slippers...."
What hoteliers love
Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, t... Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, there are suggestions for improvement, especially for mobile and tablet versions of the system to enhance usability further.
RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidat... RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidation helps streamline operations and eliminate the need for multiple software solutions. Many reviews highlight how this feature saves time and makes management easier.
Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Aut... Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Automated invoicing and pre/post-stay emails are frequently mentioned benefits. Users also commend the customization options for these automated functionalities.
Where hoteliers push back
While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomR... While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomRaccoon's support team. Long wait times for issue resolution, especially during critical operational periods, are common complaints.
Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs.... Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs. Users express their desire for more seamless integrations to avoid manual work and additional expenses.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. easyGuestmanagement GmbH and RoomRaccoon PMS share many core Property Management Systems features, but each has unique capabilities. easyGuestmanagement GmbH offers 0 verified integration partners, while RoomRaccoon PMS offers 88. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. RoomRaccoon PMS leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
easyGuestmanagement GmbH: No. RoomRaccoon PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. easyGuestmanagement has an HT Score of 0 and RoomRaccoon has 80. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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