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Elements CRM vs. Hotel Cloud Promote:
Which Is Right for You?
TLDR
We analyzed 55 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
elements.at New Media Solutions GmbH shines .
Hotel Cloud shines in ease of use and customer support .
How Does Elements CRM Compare to Hotel Cloud Promote?
Side-by-side ratings based on 55 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | Contact sales |
| Verified Reviews | 0 | 55 |
What Are the Pros and Cons of Elements CRM vs Hotel Cloud Promote?
After analyzing 55 verified reviews, elements.at New Media Solutions GmbH users most value its , while Hotel Cloud users highlight feature requests & improvements, revenue management, data integration and analytics. Click any theme to see what reviewers say.
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Feature Requests & Improvements
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Revenue Management
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Data Integration and Analytics
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elements.at New Media Solutions GmbH vs Hotel Cloud: Rankings by Hotel Segment
How each product ranks among Hotel CRM & Email Marketing vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | elements.at New Media Solutions GmbH |
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|---|---|---|
| Small (10-24 rooms) ▾ | — | #10 8 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #7 40 reviews |
| Large (75-199 rooms) | — | #26 1 reviews |
| X-Large (200+ rooms) | — | #22 1 reviews |
By Property Type
| Segment | elements.at New Media Solutions GmbH |
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| Boutique ▾ | — | #12 18 reviews |
| Luxury ▾ | — | #21 5 reviews |
| Branded / Chain ▾ | — | #7 39 reviews |
| Extended Stay | — | #16 3 reviews |
By Region
| Segment | elements.at New Media Solutions GmbH |
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| North America | — | #25 1 reviews |
| Europe ▾ | — | #7 54 reviews |
The Decision
Choosing between Elements CRM by elements.at and Hotel Cloud Promote hinges on your hotel’s specific needs. Both aim to streamline guest relationships and revenue management, but they diverge significantly in scale, support, and feature depth. Elements CRM has almost no recent or current reviews, making its efficacy uncertain. Hotel Cloud Promote, with 55 recent reviews and a near-perfect 9.91/10 NPS score, clearly demonstrates active hotelier trust. Given this, Hotel Cloud Promote is the more reliable choice for your hotel.
Is Elements CRM or Hotel Cloud Promote Better for Hotels?
Elements CRM was designed for Apple-centric small businesses focusing on customer relationship management, with a sleek interface tailored for macOS users. However, it has zero reviews and no recent feedback, leaving its performance and usability unverified. In contrast, Hotel Cloud Promote has accumulated 55 reviews in the past six months, with an overall rating of 21.23, and a 99% likelihood to recommend, indicating consistent satisfaction. Would you prefer a product with proven recent user feedback? The data favors Hotel Cloud Promote.
Hotel Cloud Promote vs Elements CRM: Which Should Your Hotel Choose?
If your hotel needs a comprehensive, easy-to-use platform that integrates data analytics, revenue management, and marketing automation, Hotel Cloud Promote is the clear choice. It’s especially suitable if you want real-time insights, multiple system integrations, and a product actively used by hotels worldwide. Conversely, Elements CRM might appeal to small, Apple-focused teams seeking a simple CRM, but the lack of reviews and evident support gaps make it risky. For the most dependable and proven solution, Hotel Cloud Promote is the better fit.
Is Elements CRM or Hotel Cloud Promote Easier to Use?
Hotel Cloud Promote boasts a 4.98/5 ease-of-use rating from 55 recent reviews, with comments highlighting its intuitive dashboards, quick navigation, and straightforward data presentation. Users say it simplifies performance analysis and stakeholder presentations, even for less tech-savvy staff. Elements CRM, with a 0/5 rating and no recent reviews, offers no verified user feedback on usability. Given the active reviews and high ratings, Edge: Hotel Cloud Promote.
Which Has Better Features: Elements CRM or Hotel Cloud Promote?
Hotel Cloud Promote offers a broad suite of features including sophisticated analytics, revenue management tools, and marketing automation, supported by 11 verified integrations like Yanolja Cloud, Sirvoy, and SiteMinder. It also boasts real-time updates and customizable reports, with ongoing feature enhancements. Elements CRM, on the other hand, has no documented features or integrations, making it impossible to evaluate its capabilities. Edge: Hotel Cloud Promote.
Which Has Better Customer Support: Elements CRM or Hotel Cloud Promote?
Hotel Cloud promotes a 4.89/5 customer support rating based on recent reviews, with hoteliers praising its responsiveness and continuous feature updates reflecting active support. Reviewers consistently mention their satisfaction with the onboarding process and ongoing assistance. Elements CRM scores a 0/5 with no recent reviews, leaving support quality unverified. Given the active feedback, Edge: Hotel Cloud Promote.
Which Has More Integrations: Elements CRM or Hotel Cloud Promote?
Hotel Cloud boasts 11 verified integrations, including key PMS, marketing, and operational platforms, allowing for flexible system connections. Conversely, Elements CRM has no verified integrations or external partnerships, limiting its potential for hotel operations. If system connectivity matters, the edge clearly goes to Hotel Cloud Promote.
Which Do Hoteliers Rate Higher: Elements CRM or Hotel Cloud Promote?
Hotel Cloud receives a 9.91/10 NPS score, with 99% of hoteliers recommending it, and reviews cover a wide range of hotel types, including luxury and branded hotels. Elements CRM has no recent reviews or ratings, making comparison impossible. Based on the active, positive feedback, Edge: Hotel Cloud Promote.
How Much Do Elements CRM and Hotel Cloud Promote Cost?
Both products lack publicly available pricing details, likely requiring direct contact for quotes. This absence makes cost comparison difficult, but Hotel Cloud Promote’s active market presence suggests it offers scalable pricing models aligned with hotel size and needs.
What Type of Hotel Should Use Elements CRM?
- Hotels that primarily need a small-scale CRM focused on guest communication.
- Teams that operate within the Apple ecosystem and prefer macOS integration.
- Hotels with a limited digital marketing or revenue management focus.
- Small properties or boutique hotels without complex operational needs.
Not ideal if:
- Your hotel requires integrations with multiple external systems.
- You need comprehensive revenue management or marketing automation.
- You prefer active vendor support with recent user validation.
What Type of Hotel Should Use Hotel Cloud Promote?
- Hotels seeking an all-in-one operations and marketing platform.
- Branded hotels and larger properties that rely on extensive integrations.
- Teams that value real-time analytics, automated reporting, and proactive marketing.
- Hotels across regions, especially those in North America, Europe, and Asia Pacific.
Not ideal if:
- Your hotel is very small, with minimal operational complexity.
- You prefer a product with a long-standing, niche customer base or specific Apple systems.
- You want a free or heavily discounted solution.
HotelCloud Promote vs Elements CRM: The Bottom Line for Hotels
The core difference is that Hotel Cloud Promote is a fully operational, actively supported platform with verified user reviews, while Elements CRM remains unreviewed, unproven, and lacking recent validation. Hotel Cloud Promote’s extensive integrations, proven usability, and high satisfaction scores make it the safer, more effective choice for most hotels today.
If your hotel needs a robust, reliable system to handle analytics, revenue, and marketing, Hotel Cloud Promote’s real-world track record makes it the clear winner. Its active support, broad integrations, and positive reviews suggest it will meet your operational needs now and into the future.
Choose Hotel Cloud Promote if you want confidence backed by recent hotelier feedback, proven functionalities, and a platform that actively evolves with your needs. Elements CRM, with its lack of recent reviews and features, is too uncertain a choice for a strategic investment in your hotel’s growth.
How Much Do Elements CRM and Hotel Cloud Promote Cost?
Hotel CRM & Email Marketing pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| elements.at New Media Solutions GmbH |
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elements.at New Media Solutions GmbH vs Hotel Cloud: The Bottom Line
What hoteliers love
While overall satisfaction is high, users have suggestions for additional features like PDF exports, email alerts, more AI capabilities for content cr... While overall satisfaction is high, users have suggestions for additional features like PDF exports, email alerts, more AI capabilities for content creation, and further PMS integrations.
The platform supports efficient revenue management by providing tools to track and optimize pricing strategies across properties. Users highlight the... The platform supports efficient revenue management by providing tools to track and optimize pricing strategies across properties. Users highlight the ability to monitor pickup rates, competitor pricing, and develop targeted marketing campaigns to boost revenue.
Hotel Cloud excels in combining multiple systems such as PMS, accounting, and payroll into one coherent platform, enabling hoteliers to make data-driv... Hotel Cloud excels in combining multiple systems such as PMS, accounting, and payroll into one coherent platform, enabling hoteliers to make data-driven decisions quickly. Users appreciate the easy-to-use dashboards and detailed reports that provide instant insights into business performance.
Where the ratings diverge most
Frequently Asked Questions About Elements CRM vs Hotel Cloud Promote
Can Elements CRM replace Hotel Cloud Promote?
It depends on your requirements. Elements CRM and Hotel Cloud Promote share many core Hotel CRM & Email Marketing features, but each has unique capabilities. Elements CRM offers 0 verified integration partners, while Hotel Cloud Promote offers 11. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Hotel Cloud Promote leads in ease of use at 5.0/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Elements CRM or Hotel Cloud Promote offer a free plan?
Elements CRM: No. Hotel Cloud Promote: No. Neither product currently offers a free tier. Most Hotel CRM & Email Marketing vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Elements CRM and Hotel Cloud Promote?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. elements.at New Media Solutions GmbH has an HT Score of 0 and Hotel Cloud has 21. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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