Ericsoft vs. ThinkReservations PMS:
Which Is Right for You?

The Decision

Choosing a property management system (PMS) is critical for your hotel's operational efficiency and guest experience. Both Ericsoft by Erisoft and ThinkReservations PMS aim to streamline hotel management, but they serve different segments and offer contrasting levels of functionality and support. Your decision hinges on whether you prioritize a system with extensive features and proven user satisfaction or a more basic, less supported solution.

While Ericsoft promises a comprehensive platform, the lack of recent reviews and user feedback raises questions about its current viability. ThinkReservations, by contrast, boasts a substantial review base with recent, high ratings, making it the safer, more reliable choice for your hotel.

Is Ericsoft or ThinkReservations Better for Hotels?

Ericsoft positions itself as an all-in-one PMS, integrating reservations, invoicing, front desk, and housekeeping modules. However, its zero review count and absence of recent user feedback make it hard to assess performance or customer happiness. ThinkReservations, with over 350 reviews and a recent rating of 4.88/5, demonstrates ongoing user satisfaction and functional stability.

ThinkReservations specializes in a broad set of features tailored to small and mid-sized hotels, inns, and B&Bs, with positive feedback emphasizing ease of use and support. Ericsoft’s lack of recent data suggests it may be outdated or less supported, making it less appealing unless you’re prepared for potential implementation risks.

Are you comfortable with investing in a product with no recent reviews or proven support? If so, Ericsoft might be worth exploring further; otherwise, ThinkReservations clearly leads in customer confidence and proven performance.

ThinkReservations PMS vs Ericsoft: Which Should Your Hotel Choose?

If your hotel needs a proven platform with a strong support network, go with ThinkReservations. Its robust feature set, including channel management, booking engine, automated night audit, and guest communication tools, makes it suitable for properties looking to increase revenue and optimize operations.

If your hotel primarily seeks a simple, potentially less expensive solution and is willing to accept limited support or unknown performance, Ericsoft might be an option. But given the lack of recent reviews or verified customer feedback, it’s difficult to recommend Ericsoft over the well-established ThinkReservations.

For most hoteliers, the choice is clear: opt for the platform with the proven track record, ongoing user satisfaction, and a broad partner ecosystem—ThinkReservations.

Is Ericsoft or ThinkReservations Easier to Use?

Ease of use is a critical factor in daily hotel operations. ThinkReservations boasts a 4.82/5 rating based on 356 reviews, with many users highlighting its intuitive interface and straightforward onboarding. Customers praise its user-friendly design, which allows staff to adapt quickly, reducing training time and errors.

Ericsoft, with a 0/5 rating and no reviews, provides no data on user experience or onboarding. Without user feedback, it’s impossible to gauge its interface quality or ease of implementation. Based on available data, ThinkReservations offers a significantly smoother experience.

Edge: ThinkReservations.

Which Has Better Features: Ericsoft or ThinkReservations?

ThinkReservations offers 39 distinct features, including a channel manager, integrated payment processing, guest messaging, group functionality, and real-time reporting—covering all essential hotel operations. Ericsoft provides no documented features, which raises concerns about its capability to meet modern hotel needs.

ThinkReservations’ rich feature set supports automation, upselling, and guest engagement, making it a comprehensive choice for growth-oriented hotels. Ericsoft’s lack of features suggests it may be outdated or limited, making it less suitable for hotels seeking modern, integrated tools.

Edge: ThinkReservations.

Which Has Better Customer Support: Ericsoft or ThinkReservations?

Customer support significantly impacts your ability to resolve issues swiftly. ThinkReservations maintains a 4.82/5 support rating, with reviews describing their support as “exceptional,” “quick,” and “accessible,” often comparing support staff to “another employee.” Many users highlight the ongoing improvements driven by customer feedback.

Ericsoft’s support performance is unknown, with no reviews or customer feedback available. This lack of data makes it impossible to evaluate support quality or responsiveness, a risk for hotels needing dependable assistance.

Edge: ThinkReservations.

Which Has More Integrations: Ericsoft or ThinkReservations?

Integration capability enhances your hotel’s operational agility. ThinkReservations offers 16 verified integrations, including major OTAs like Airbnb, Expedia, and TripAdvisor, plus partners like Sojern, TrustYou, and OpenKey. These integrations facilitate real-time updates, distribution, and guest engagement.

Ericsoft, with no verified partners or integrations listed, limits your ability to connect with essential third-party systems and channels. This significantly restricts operational flexibility and growth potential.

Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: Ericsoft or ThinkReservations?

Given the review data, ThinkReservations dominates in user satisfaction, with a 4.88/5 rating based on 356 reviews, many recent. Hoteliers consistently praise its ease of use, support, and feature set, often describing it as “the best” or “a game-changer.”

Ericsoft offers no reviews or recent feedback, rendering any rating or user sentiment impossible. The absence of recent data indicates it’s not a trusted or proven solution in the current market.

Edge: ThinkReservations.

How Much Do Ericsoft and ThinkReservations Cost?

Ericsoft’s pricing is not publicly available or documented, raising questions about its affordability and transparency. ThinkReservations charges a base fee of $500 per month, with no additional implementation fees or per-room charges, providing clear, predictable costs.

The lack of transparent pricing for Ericsoft complicates budgeting and ROI calculations, making ThinkReservations a more straightforward choice for hotel operators seeking clarity.

What Type of Hotel Should Use Ericsoft?

• Hotels seeking a comprehensive, all-in-one PMS with reservation, billing, and housekeeping modules.
• Small hotels or inns comfortable with an unknown or untested platform.
• Hotels with existing technical support willing to troubleshoot potential issues independently.
• Properties prioritizing a customizable solution without immediate need for extensive integrations.

Not ideal if:

• You require proven support backed by recent reviews.
• Your hotel depends on third-party integrations and OTA connectivity.
• You seek a user-friendly, modern interface with ongoing updates.
• You prefer transparent pricing and predictable costs.

What Type of Hotel Should Use ThinkReservations?

• Small to mid-sized hotels, inns, and B&Bs needing reliable, proven management tools.
• Hotels looking to increase revenue through upselling, automation, and real-time reporting.
• Properties that value excellent customer support and frequent platform enhancements.
• Hotels with a focus on guest engagement via integrated messaging and digital registration.

Not ideal if:

• You operate a large, complex resort needing enterprise-level PMS.
• You require extensive customizations beyond standard features.
• Your hotel is outside North America, where ThinkReservations’ regional coverage is limited.
• You prefer a completely free or low-cost solution without subscription fees.

The Bottom Line for Hotels: Ericsoft or ThinkReservations?

Ericsoft, with no recent reviews or verified features, remains an unproven option that appears ill-suited for modern hospitality needs. It might suit very small, tech-savvy properties willing to accept potential risks, but the lack of support and data makes it a less compelling choice.

ThinkReservations, backed by over 350 recent reviews and a strong 4.88/5 rating, offers a reliable, feature-rich platform proven to improve hotel operations and guest experiences. Its integrations, support, and proven track record make it the clear recommendation for hotels seeking a scalable PMS.

If your hotel prioritizes stability, support, and a broad feature set, go with ThinkReservations. If you’re exploring a budget or niche solution and are prepared for potential challenges, consider evaluating Ericsoft further—but proceed cautiously.