etihad vs. The Guestbook:
Which Is Right for You?

The Decision

You’re evaluating two loyalty program platforms: etihad by etihad and The Guestbook by The Guestbook, both designed to boost direct bookings and guest loyalty for independent hotels. While etihad’s offering appears to lack reviews, features, and recent data, The Guestbook boasts a highly rated, well-established platform with extensive real-world success stories. Which solution will truly meet your hotel’s needs?

Is etihad or The Guestbook Better for Hotels?

Both platforms aim to enhance guest loyalty and increase direct bookings, but they diverge sharply in credibility and depth of features. etihad’s zero reviews and nonexistent recent data make it difficult to assess its effectiveness or user satisfaction, whereas The Guestbook has over 267 recent reviews with a near-perfect rating of 4.95/5. Its proven results and active presence in multiple regions suggest it’s the more reliable choice.

Do you want a platform that’s proven in the field or one whose capabilities and support are still unverified? The Guestbook’s extensive customer feedback and case studies demonstrate its ability to deliver measurable results. Given this disparity, it’s clear that The Guestbook offers more confidence for your hotel’s loyalty strategy.

Which Should Your Hotel Choose: etihad or The Guestbook?

If your priority is a highly rated, proven loyalty platform with a broad feature set and robust support, go with The Guestbook. Its focus on independent hotels, customizable rewards, and extensive integrations make it ideal for properties seeking direct booking growth and guest retention.

If you’re considering etihad primarily due to a potential brand affiliation or future promises that are unverified, it’s a risky bet. With no reviews or recent activity, etihad cannot currently match The Guestbook’s track record of success and customer satisfaction. For immediate results and confidence, The Guestbook is the clear choice.

Is etihad or The Guestbook Easier to Use?

The Guestbook’s user interface earns a stellar 4.81/5 rating, with reviews highlighting its simplicity and seamless experience for both guests and hotel staff. Its onboarding process is rated 4.78/5, with many users praising its straightforward setup and intuitive management dashboard, which allows granular data analysis and easy customization.

In contrast, etihad’s ratings are nonexistent, and there are no reviews to gauge its usability or onboarding ease. The lack of data suggests it’s either not widely adopted or still in development. Edge: The Guestbook.

Which Has Better Features: etihad or The Guestbook?

The Guestbook offers 13 distinct features, including a redemption catalog, multi-currency support, partner management, open API, points bank, loyalty rules engine, rewards network, cash back rewards, future stay rewards, and charitable donation options. These comprehensive tools enable tailored, attractive loyalty programs that motivate repeat stays and enhance guest satisfaction.

etihad, on the other hand, provides no publicly available features or details to compare. Without any feature set or differentiation, etihad cannot compete with The Guestbook’s extensive capabilities. Edge: The Guestbook.

Which Has Better Customer Support: etihad or The Guestbook?

The Guestbook’s customer support is rated 4.9/5, with reviews praising its responsiveness, proactive engagement, and ongoing partnership. Review quotes emphasize how support teams help hotels maximize program benefits, streamline operations, and adapt to changing needs.

There are no reviews or ratings for etihad support, making it impossible to determine its responsiveness or quality. Given the importance of reliable support in loyalty programs, this absence favors The Guestbook. Edge: The Guestbook.

Which Has More Integrations: etihad or The Guestbook?

The Guestbook boasts 36 verified integrations with popular hotel management and booking systems, including Digital Hotelier, WebRezPro, ReservHOTEL, and others. These integrations facilitate smooth setup, data synchronization, and operational efficiency.

etihad has zero verified integrations, which limits its flexibility and ease of implementation. Hotels seeking a platform that works well with existing systems will find The Guestbook’s extensive partner network more advantageous. Edge: The Guestbook.

Which Do Hoteliers Rate Higher: etihad or The Guestbook?

With 267 recent reviews and a near-perfect rating of 4.95/5, The Guestbook is overwhelmingly preferred by hoteliers across all segments, including independent, boutique, and mid-sized properties. Review highlights focus on its ease of use, tangible revenue improvements, and seamless operations.

In contrast, etihad has no reviews or ratings, making it impossible to assess user satisfaction. Given the current data, The Guestbook’s user base clearly favors its platform. Edge: The Guestbook.

How Much Do etihad and The Guestbook Cost?

etihad’s pricing details are unavailable, with no indication of fees, monthly charges, or implementation costs. This opacity makes it difficult to compare value or budget accordingly.

The Guestbook charges a fixed $200 base fee, with no monthly or per-room charges, and no mention of implementation fees. Its transparent pricing model simplifies budgeting and planning. Based on available data, The Guestbook offers a more predictable and accessible investment.

What Type of Hotel Should Use etihad?

Hotels that might consider etihad are currently unknown, due to the lack of publicly available information, reviews, or feature details. If your hotel is seeking a trusted, well-supported loyalty platform with proven results, etihad does not meet that criterion.

What Type of Hotel Should Use The Guestbook?

• Hotels that want a proven, highly-rated loyalty platform with extensive features.
• Properties looking to increase direct bookings and reduce OTA dependence.
• Independent, boutique, and small-to-mid-sized hotels seeking customizable rewards.
• Hotels needing seamless integration with existing systems.
• Teams that prioritize reliable support and real-world success stories.

Not ideal if you prefer a free or very low-cost solution (since The Guestbook’s base fee is $200), or if your hotel’s target segment is not well represented (e.g., large resorts or chain hotels).

The Bottom Line for Hotels

The core difference between these two options is credibility. The Guestbook is an established, highly-rated platform with extensive features, proven results, and positive reviews from a broad range of hotels worldwide. etihad, lacking reviews and recent data, remains unverified and unsuitable for hotels seeking immediate, measurable benefits.

Choose The Guestbook if your goal is a reliable, feature-rich solution with a demonstrated ability to increase direct bookings and guest loyalty. Its widespread integrations, dedicated support, and proven ROI make it the safer, smarter investment.

If, however, your hotel is willing to explore untested options or is waiting for more transparency, etihad might be worth monitoring — but it’s not currently positioned as a viable choice for hotels aiming for growth and stability.

In conclusion, The Guestbook’s extensive recent reviews, proven case studies, and comprehensive feature set give your hotel a clear path forward. Its high satisfaction ratings and active regional presence further establish it as the better choice for independent hotels committed to loyalty and direct booking growth.