eviivo Suite™ CM vs. Gracesoft Channel Manager:
Which Is Right for You?

The Decision

Choosing the right channel management software can significantly influence your hotel's visibility, operational efficiency, and revenue. Both eviivo Suite™ CM and Gracesoft Channel Manager aim to streamline your online distribution, but their capabilities, support, and market presence differ notably. Your decision should hinge on your property's size, complexity, and specific needs—so which one truly fits your hotel?

Is eviivo Suite™ CM or Gracesoft Channel Manager Better for Hotels?

eviivo Suite™ CM is a comprehensive platform with a focus on multi-property management, boasting a robust feature set, over 230 reviews, and recent positive feedback. It offers deep integrations with 32 partners, including major OTAs like Expedia and Tripadvisor, making it ideal for multi-property or vacation rental operators. Gracesoft, meanwhile, provides a straightforward, rate and inventory management solution with fewer features, fewer integrations, and no recent reviews, which limits its confidence as a mature, scalable option.

Both products aim to manage rates and availability across platforms, but eviivo's extensive feature set and larger user base suggest it's better suited for hotels seeking detailed control and growth. Do you need a simple tool, or a platform that grows with your business?

eviivo Suite™ CM vs Gracesoft: Which Should Your Hotel Choose?

If your hotel requires a flexible, multi-property management system with advanced features like PMS connectivity, bulk updates, derived rates, analytics, and support for multiple currencies, go with eviivo Suite™ CM. Its proven track record and detailed feature set benefit vacation rentals, B&Bs, and small hotels looking for a complete distribution solution.

If your hotel is a small operation with minimal distribution needs, or you’re just starting out, Gracesoft might appeal because of its simplicity. However, since Gracesoft has no recent reviews or detailed feature reports, eviivo's comprehensive offering and active user feedback make it the safer, more reliable choice for most hotels looking to expand.

Is eviivo Suite™ CM or Gracesoft Easier to Use?

eviivo Suite™ CM has a reported ease of use rating of 4.65 out of 5, supported by 233 reviews emphasizing its intuitive interface, straightforward onboarding, and helpful support team, including praise for friendly, quick assistance. Users highlight how its design simplifies complex tasks like managing multiple channels and rates, even on mobile devices, although some note room for improvement in mobile functionality.

Gracesoft, lacking recent reviews and detailed user feedback, offers a simple rate and inventory management interface that likely requires less training. Without user ratings, it's hard to judge usability definitively, but the absence of detailed feedback suggests it might be less refined or scalable for complex needs.

Edge: eviivo Suite™ CM.

Which Has Better Features: eviivo Suite™ CM or Gracesoft?

eviivo boasts 15 unique features including PMS connectivity, 2-way real-time integrations, channel self-mapping, yield rules, inventory management, multi-lingual support, and detailed analytics dashboards—capabilities that Gracesoft does not list or appear to support. This extensive feature set enables more sophisticated control over distribution and revenue management.

Gracesoft offers basic rate and inventory management but lacks the advanced automation, multi-property management, and reporting features found in eviivo. For hotels needing detailed control and automation, eviivo’s feature set provides a clear advantage.

Edge: eviivo Suite™ CM.

Which Has Better Customer Support: eviivo Suite™ CM or Gracesoft?

eviivo’s customer support scores 4.78 out of 5, with reviews praising its quick, friendly, and effective assistance. Users appreciate the onboarding process and the support team’s responsiveness, which are crucial during setup and troubleshooting phases.

Since Gracesoft has no recent review data or support ratings available, it's difficult to assess its support quality. Typically, a mature, well-reviewed platform like eviivo offers more confidence in ongoing customer service.

Edge: eviivo Suite™ CM.

Which Has More Integrations: eviivo Suite™ CM or Gracesoft?

eviivo integrates with 32 verified partners, including major OTAs and channel partners such as Hotelchamp, Tripadvisor, D-Edge, and Experience Hotel. These integrations enable a broad, flexible distribution network and real-time updates across multiple platforms.

Gracesoft lists only one verified partner, limiting its connectivity options and potentially restricting your property's online visibility. For hotels aiming for extensive reach and automation, eviivo’s integrations are a critical advantage.

Edge: eviivo Suite™ CM.

Which Do Hoteliers Rate Higher: eviivo Suite™ CM or Gracesoft?

eviivo’s reviews are recent, with 12 in the last six months and a high likelihood to recommend rating of 97%. Hoteliers across segments, especially vacation rentals and B&Bs, praise its ease of use, support, and feature set, giving it an overall high trust score.

Without recent reviews or ratings for Gracesoft, confidence in its user satisfaction is limited. The consistent positive feedback for eviivo suggests it has a stronger reputation among current users.

Edge: eviivo Suite™ CM.

How Much Do eviivo Suite™ CM and Gracesoft Cost?

eviivo charges a base price of $700 per month, with no freemium or trial options listed. It does not specify any implementation or setup fees, but the pricing indicates a premium, enterprise-ready product.

Gracesoft does not publicly disclose pricing details, which suggests it might be more affordable but also less flexible or comprehensive. Given the lack of transparent pricing info, eviivo’s clearly defined cost structure is advantageous for budgeting.

What Type of Hotel Should Use eviivo Suite™ CM?

• Hotels that operate multiple properties or vacation rentals, seeking centralized management.
• Teams that want advanced automation, detailed analytics, and multi-currency support.
• Hotels aiming to expand internationally with robust OTA integrations.
• Small to medium-sized properties that need a scalable, feature-rich platform.
• Hotels that prioritize customer support and onboarding assistance.

Not ideal if you run a very small operation with minimal distribution needs or prefer a free, lightweight solution.

What Type of Hotel Should Use Gracesoft?

• Small hotels or B&Bs seeking basic rate and inventory management.
• Hotels with minimal distribution channels, primarily focused on direct bookings.
• Properties that prefer simple, straightforward software without extensive features.
• Hotels with limited budgets, as pricing details are not publicly disclosed.
• Teams that want a minimal learning curve without the need for advanced automation.

Not ideal if your property plans to grow or needs detailed analytics and multi-channel automation.

eviivo Suite™ CM vs Gracesoft: The Bottom Line for Hotels

eviivo Suite™ CM is a comprehensive, feature-rich platform with a proven track record, especially suited for multi-property, vacation rental, or boutique hotels aiming to expand. Its extensive integrations, recent reviews, and high satisfaction scores underscore its reliability and scalability.

Gracesoft offers a more basic, rate-focused solution, potentially suitable for very small hotels or those with minimal distribution needs. Its lack of recent reviews and limited integrations make it less attractive for properties planning to grow or require detailed control.

If you seek a mature, well-supported channel management platform with extensive features, eviivo is the clear choice. For simpler needs or smaller operations, Gracesoft may suffice but lacks the depth to support future growth confidently.

This comparison aims to help your team make an informed decision based on your property’s size, needs, and growth plans. Both options have their place, but based on current data and user feedback, eviivo Suite™ CM stands out for most hotels seeking comprehensive control and reliable support.