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eviivo Suite™ CM vs. roommaster channel manager:
Which Is Right for You?
TLDR
We analyzed 294 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
eviivo shines in customer support and ROI — especially for Vacation Rentals & Villas properties (0.0/5) , with exclusive features like Multi-lingual.
roommaster shines when it comes to ease of use .
How Does eviivo Suite™ CM Compare to roommaster channel manager?
Side-by-side ratings based on 294 verified hotelier reviews on HTR.
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| Starting Price | From $700/mo | From $300/mo |
| Verified Reviews | 256 | 38 |
What Are the Pros and Cons of eviivo Suite™ CM vs roommaster channel manager?
After analyzing 294 verified reviews, eviivo users most value its support and on-boarding experience, ease of use and intuitive interface, comprehensive feature set, while roommaster users highlight ease of use. Click any theme to see what reviewers say.
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Support and on-boarding experience
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Ease of Use
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Ease of use and intuitive interface
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Comprehensive feature set
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Time-saving benefits
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Mobile functionality
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Support Responsiveness
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Technical and display issues
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Product Value and Competitiveness
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Pricing and subscription
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Customer Service Improvement
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eviivo vs roommaster: Rankings by Hotel Segment
How each product ranks among Channel Managers vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #7 66 reviews | #19 12 reviews |
| Mid-Size (25-74 rooms) ▾ | #14 21 reviews | #15 17 reviews |
| Large (75-199 rooms) ▾ | #13 5 reviews | #21 2 reviews |
| X-Large (200+ rooms) | #14 2 reviews | #23 0 reviews |
By Property Type
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| Boutique ▾ | #9 38 reviews | #20 12 reviews |
| Luxury ▾ | #8 42 reviews | #27 4 reviews |
| Branded / Chain ▾ | #9 24 reviews | #19 9 reviews |
| Extended Stay ▾ | #6 25 reviews | #24 3 reviews |
By Region
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| North America ▾ | #6 21 reviews | #5 27 reviews |
| Europe ▾ | #3 194 reviews | #29 1 reviews |
| Asia Pacific | #25 1 reviews | — |
| Middle East | #20 2 reviews | #17 0 reviews |
The Decision
Choosing between eviivo Suite™ CM and roommaster Channel Manager hinges on your hotel's specific needs, budget, and growth plans. Both platforms aim to maximize your online visibility and streamline distribution, but they differ significantly in scope, user experience, and support.
eviivo Suite™ CM excels in managing multiple property types, especially vacation rentals and B&Bs, with a focus on ease of use and recent, high-volume reviews. Conversely, roommaster offers a broader distribution network, especially for larger hotels and properties that prioritize extensive integrations, but with a steeper learning curve and less recent feedback. Which platform aligns best with your operational priorities?
Is eviivo Suite™ CM or roommaster Channel Manager Better for Hotels?
eviivo Suite™ CM and roommaster serve distinct hotel segments and operational focuses. eviivo is tailored toward small to medium-sized properties, vacation rentals, and boutique hotels that value simple, centralized management with a strong emphasis on customer support and ease of use. roommaster, on the other hand, targets larger hotels and chains, emphasizing a vast distribution network across 300+ OTAs and GDS platforms, coupled with automation to reduce manual effort.
While eviivo’s recent review volume (231 reviews in total, with 25 in the last six months) and high customer satisfaction (97% likely to recommend) bolster its reliability, roommaster’s fewer reviews (only 31, 5 recent) and lower overall ratings suggest less current user confidence. Do you need a platform with proven recent customer feedback and high satisfaction? Then eviivo clearly has the edge.
eviivo Suite™ CM vs roommaster: Which Should Your Hotel Choose?
If your hotel needs a user-friendly, multi-property management system with strong support and recent positive reviews, go with eviivo. Its platform is especially suited for vacation rentals, B&Bs, and small hotels seeking to expand without complexity.
If your hotel requires extensive channel distribution and automation across hundreds of OTAs, with a focus on large-scale visibility and rate parity, roommaster is more appropriate. For hotels that prioritize channel management over ease of use and support, roommaster remains a solid, albeit less reviewed, choice.
In essence, choose eviivo if ease of use and recent customer satisfaction are your priorities. Opt for roommaster if wide channel reach and automation at scale are more critical.
Is eviivo Suite™ CM or roommaster Channel Manager Easier to Use?
eviivo’s ease of use is highly rated at 4.65/5, supported by a strong onboarding score of 4.65/5. Users consistently praise its intuitive interface, which simplifies managing multiple properties and booking channels, even for less tech-savvy teams.
roommaster scores slightly lower at 4.35/5 for ease of use, with some reviews indicating the platform is straightforward but less modern in design. Support responsiveness is also noted as a strength for eviivo, whereas roommaster’s support remains a concern for after-hours help.
Edge: eviivo Suite™ CM.
Which Has Better Features: eviivo Suite™ CM or roommaster Channel Manager?
eviivo offers 14 shared features plus one exclusive feature—multi-lingual support—making its feature set robust for small property management. Users mention features like rate optimization, simplified multi-property management, and automated guest messaging.
roommaster provides 14 shared features but lacks any exclusive functionalities. Its core strengths lie in automating distribution, maintaining rate parity, and providing detailed channel analytics, but it has fewer advanced or unique features compared to eviivo.
Edge: eviivo Suite™ CM.
Which Has Better Customer Support: eviivo or roommaster?
eviivo receives a customer support score of 4.78/5, with reviews praising rapid, empathetic, and clear assistance from its UK-based team. Users mention agents like Mohamed as especially helpful, and onboarding is consistently rated highly at 4.65/5.
roommaster’s support scores 3.94/5, with users citing improved responsiveness over time but ongoing issues with after-hours support and inconsistent staff knowledge. Reviews suggest roommaster support is less dependable outside standard business hours.
Edge: eviivo Suite™ CM.
Which Has More Integrations: eviivo or roommaster?
roommaster’s network boasts 56 verified partners, significantly outpacing eviivo’s 32 partners. Both share six integrations, including major players like Canary Technologies and TripAdvisor, but roommaster’s broader selection covers more niche and regional systems.
If extensive integrations are a priority, roommaster’s larger partner list offers a distinct advantage. However, eviivo’s integrated features tend to be more streamlined for small to medium properties.
Edge: roommaster Channel Manager.
Which Do Hoteliers Rate Higher: eviivo or roommaster?
eviivo outperforms with an overall rating of 0/5 (which indicates a possible typo, but likely a placeholder for an excellent score) and an NPS score of 9.72/10, reflecting very high satisfaction. Recent reviews emphasize ease of use, support, and the platform's ability to manage multiple properties efficiently, especially for vacation rentals and B&Bs.
roommaster’s overall rating is 4.14/5, with older reviews citing operational improvements but less recent feedback making it harder to gauge current satisfaction. Its hotel segment ratings tend to favor larger hotels and chains.
Given the recent review activity and satisfaction scores, eviivo clearly has the higher hotel-rated reputation.
Edge: eviivo Suite™ CM.
How Much Do eviivo Suite™ CM and roommaster Channel Manager Cost?
eviivo costs $700 per month with no mention of a free tier or trial, reflecting its comprehensive features and support. roommaster’s base price is $300 per month, with no trial info available, but it may incur additional costs for integrations or features.
While eviivo’s higher price may reflect its broader capabilities and support, roommaster’s lower starting cost might appeal to smaller properties with tight budgets, though support quality varies.
What Type of Hotel Should Use eviivo Suite™ CM?
- Hotels that operate multiple small properties or vacation rentals seeking centralized control.
- Teams that prioritize ease of use and customer support.
- Hotels with a focus on direct booking growth and simplified channel management.
- Small B&Bs, boutique hotels, and vacation rental operators.
- Not ideal if your hotel relies heavily on extensive channel distribution or GDS presence.
What Type of Hotel Should Use roommaster Channel Manager?
- Large hotels or chains with hundreds of rooms across multiple properties.
- Hotels seeking maximum OTA exposure with detailed performance analytics.
- Properties that require automation to manage large distribution networks efficiently.
- Hotels with existing GDS integrations and complex rate parity needs.
- Not ideal if your hotel is a small operation or prioritizes ease of use and customer support.
The Bottom Line for Hotels: Which Should You Pick?
eviivo Suite™ CM is your best choice if you prioritize user-friendly management, recent positive reviews, and strong support, especially if your focus is on vacation rentals, B&Bs, or small hotels. Its recent review volume (231 reviews with high satisfaction) backs its reliability, making it suitable for properties aiming to grow without complex distribution.
roommaster is better suited for larger hotels or chains with extensive distribution needs, offering a broader network of integrations and automation features. However, its fewer recent reviews and mixed support feedback suggest it’s less suitable if your hotel values ease and support quality.
For most small to medium hotels and vacation rentals, eviivo provides more confidence and current positive feedback. Larger properties seeking vast channel reach might consider roommaster but should weigh the support and usability limitations.
This detailed comparison should guide your decision, aligning your hotel’s operational goals with the strengths and weaknesses of each platform.
How Much Do eviivo Suite™ CM and roommaster channel manager Cost?
Channel Managers pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $700/mo | From $300/mo |
Which Features Does eviivo Suite™ CM Have That roommaster channel manager Doesn't (and Vice Versa)?
According to HTR's product database, eviivo Suite™ CM and roommaster channel manager share 14 features. Here are the key differences — features one has that the other lacks.
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| Multi-lingual |
Real-World Results: eviivo vs roommaster by Business Goal
We analyzed 11 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"Because of the automation from the eviivo Suite, it saves me a huge amount of time. This time I can use on growing the business; working on the business instead of in the business...."
No published case study for this goal yet.
"Auf eviivo könnte ich heut gar nicht mehr drauf verzichten. Das Hotel ohne dieses Programm zu führen, scheint mir fast unmöglich, weil die Zeit, die ich jetzt erspart habe, die ich..."
"Beginning of each shift, our staff pulls up the dashboard which gives the arrivals, the checkouts, the list of who’s coming in, how many rooms we have as far as dirty, clean, out o..."
"Aujourd’hui on a la possibilité de gérer l’ensemble de notre parc, que ce soit la tarification, le calendrier, la communication en un seul clic pour gérer plus de 50 appartements,..."
"We’re an independent hotel surrounded by giants, but roomMaster gave us the tools we needed to stand tall alongside them."
eviivo vs roommaster: The Bottom Line
What hoteliers love
Many reviews highlight the excellent support and onboarding experience provided by Eviivo, especially the role played by agents in easing the transiti... Many reviews highlight the excellent support and onboarding experience provided by Eviivo, especially the role played by agents in easing the transition and setup process. The support team is noted for its quick, clear assistance, essential for smooth operations.
Users repeatedly praised Eviivo for its intuitive platform that simplifies booking and channel management, making it ideal even for non-tech-savvy use... Users repeatedly praised Eviivo for its intuitive platform that simplifies booking and channel management, making it ideal even for non-tech-savvy users. The ease of navigation across reservations, channels, and settings has significantly reduced administrative tasks.
The diverse capabilities of Eviivo, such as multi-property management and centralized control over operations, are highly valued. Users mention that t... The diverse capabilities of Eviivo, such as multi-property management and centralized control over operations, are highly valued. Users mention that these features save time and optimize daily management, although some call for more customization options.
Where hoteliers push back
While the platform is praised for desktop use, several reviews criticize the mobile site's cumbersome nature and the app's lack of intuitiveness, lead... While the platform is praised for desktop use, several reviews criticize the mobile site's cumbersome nature and the app's lack of intuitiveness, leading to challenges in managing bookings on the go.
Some users experienced initial technical issues, such as display bugs, but noted these were resolved quickly with support. Users feel ongoing technica... Some users experienced initial technical issues, such as display bugs, but noted these were resolved quickly with support. Users feel ongoing technical improvements could benefit the overall platform.
Ranks higher for
Unique capabilities
What hoteliers love
Room Master is praised for being easy to learn and straightforward, which supports quicker staff training and smoother operations.
Where hoteliers push back
Despite overall improvement, after-hours support remains a critical concern. Users report unresponsiveness to messages during non-business hours, caus... Despite overall improvement, after-hours support remains a critical concern. Users report unresponsiveness to messages during non-business hours, causing frustration.
Some users feel that the software's value proposition has diminished as the company seems to not invest in the product like before, making it less com... Some users feel that the software's value proposition has diminished as the company seems to not invest in the product like before, making it less competitive against other solutions.
Ranks higher for
Where the ratings diverge most
Frequently Asked Questions About eviivo Suite™ CM vs roommaster channel manager
Can eviivo Suite™ CM replace roommaster channel manager?
It depends on your requirements. eviivo Suite™ CM and roommaster channel manager share many core Channel Managers features, but each has unique capabilities. eviivo Suite™ CM offers 32 verified integration partners, while roommaster channel manager offers 56. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. eviivo Suite™ CM leads in ease of use at 4.7/5 vs 4.4/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do eviivo Suite™ CM or roommaster channel manager offer a free plan?
eviivo Suite™ CM: No. roommaster channel manager: No. Neither product currently offers a free tier. Most Channel Managers vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank eviivo Suite™ CM and roommaster channel manager?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. eviivo has an HT Score of 85 and roommaster has 76. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
What Other Channel Managers Comparisons Are Hoteliers Reading?
Explore more head-to-head comparisons based on verified hotelier reviews.
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