eviivo Suite™ HMS vs. PeopleHub - Human Resources for Hotels (By Papertrail):
Which Is Right for You?

The Decision

When evaluating hotel management software, your primary concern is which platform best supports your operational needs, growth ambitions, and staff management. eviivo Suite™ and PeopleHub both aim to streamline hotel operations but serve distinctly different functions—one as a comprehensive property management system, the other as a human resources platform. Your choice hinges on which problem you want to solve first.

eviivo offers a broad, all-in-one solution for independent hotels, focusing on reservations, channel management, and revenue optimization. In contrast, Papertrail's PeopleHub zeroes in on HR workflows, employee lifecycle management, and staffing efficiency. Do you prioritize guest experience and revenue growth, or staff management and compliance? The answer determines your ideal partner.

Is eviivo Suite™ or PeopleHub Better for Hotels?

eviivo Suite™ is a full-featured property management system designed for independent accommodation providers. It offers reservation handling, channel management, integrated billing, and revenue tools—aimed at simplifying hotel operations. Its strengths lie in automating bookings, optimizing pricing, and managing multiple channels from one platform.

PeopleHub, on the other hand, is a specialized HR platform developed for hotels to streamline staff onboarding, scheduling, leave, and performance tracking. It handles the employee lifecycle efficiently, reducing paperwork and ensuring compliance. Its focus is on staffing, not guest reservations or revenue management.

Both platforms lack the breadth of the other—eviivo does not handle HR, and PeopleHub doesn't manage bookings. If your hotel needs a robust property management system, eviivo is the clear choice. If your focus is on improving staffing and HR compliance, PeopleHub is more suitable.

Are you looking to improve guest reservations or staff workflows? The decision depends on where your hotel’s biggest pain points lie.

eviivo Suite™ vs PeopleHub: Which Should Your Hotel Choose?

If your hotel needs a comprehensive system to handle reservations, channel distribution, guest management, and revenue optimization, go with eviivo. It’s ideal for independent hotels, B&Bs, and vacation rentals that want to grow direct bookings and streamline operations.

If staff management, scheduling, onboarding, and compliance are your priorities, choose PeopleHub. It best serves hotels with complex staffing needs, especially those with multiple locations or seasonal workers, seeking to reduce HR administrative burdens.

Your choice depends on your hotel’s core operational challenge: guest-facing processes or employee lifecycle management. Both products serve distinct functions; pick the one that addresses your most urgent need.

Is eviivo Suite™ or PeopleHub Easier to Use?

eviivo boasts a high ease-of-use rating of 4.48/5 from users, who commend its intuitive interface, straightforward reservation management, and smooth onboarding. Its onboarding process generally earns a 4.38/5, with users mentioning that the platform is accessible even to those with limited technical skills.

PeopleHub, by contrast, has a 0/5 rating in ease of use based on available data, indicating a lack of recent reviews or user feedback. Its specialized HR functions may come with a steeper learning curve and less user feedback to confirm its usability.

Edge: eviivo. With more recent reviews and a higher overall usability score, eviivo appears easier for your team to adopt and operate.

Which Has Better Features: eviivo Suite™ or PeopleHub?

eviivo offers a suite of 39 features exclusive to its platform, including a group booking engine, native email marketing, website development, booking engine, channel manager, guest CRM, and real-time status updates. These features facilitate end-to-end reservation and revenue management, making it a versatile tool for independent hotels.

PeopleHub provides only 1 unique feature—GDPR compliance—meaning it’s focused purely on HR workflows. The platform handles onboarding, shift scheduling, leave management, and e-signatures but lacks reservation, billing, or revenue features.

Edge: eviivo. Its extensive feature set directly addresses operational needs beyond staffing, offering more value for hotel management.

Which Has Better Customer Support: eviivo or Papertrail?

eviivo’s support ratings are strong, with a 4.57/5 score and positive reviews praising its professionalism and quick issue resolution. Users highlight that staff like Mr. Guetif provide effective assistance, even during onboarding and troubleshooting.

Papertrail has no available support ratings or recent reviews, making it difficult to assess their customer service quality. The lack of feedback suggests limited user engagement or less established support infrastructure.

Edge: eviivo. Its high support ratings and recent positive reviews make it a safer choice for operational peace of mind.

Which Has More Integrations: eviivo or Papertrail?

eviivo supports 32 verified partners, including major OTAs and hotel technology providers like Experience Hotel, Hotelchamp, D-Edge, and TripAdvisor. Its integrations facilitate seamless distribution, guest engagement, and revenue management.

Papertrail offers no verified integrations, which limits its ability to connect with other hotel systems or booking channels. Its focus is on HR processes, which tend to require fewer third-party integrations.

Edge: eviivo. With a broad network of verified partners, it provides your hotel with more connectivity options.

Which Do Hoteliers Rate Higher: eviivo or Papertrail?

eviivo’s recent reviews show a high likelihood to recommend at 95%, with an overall rating of 1/5, but this low rating is likely due to isolated issues or user expectations. The 191 reviews, with 22 in the last six months, indicate ongoing engagement and feedback, most of which highlight ease of use and support.

Papertrail has no available ratings or recent reviews, making it impossible to gauge user satisfaction. Given the absence of feedback, eviivo’s active user base and recent reviews suggest a higher trust level.

Edge: eviivo. Its more recent and frequent reviews provide a clearer picture of user satisfaction.

How Much Do eviivo and PeopleHub Cost?

eviivo charges a base price of $700 per month, with no free tier or trial information available. Its pricing structure appears to be straightforward, but it is on the higher end for independent hotels.

Papertrail’s pricing is not publicly available, and there is no mention of trial options or tiered plans, making direct comparison difficult. Its focus on HR functions suggests it may have a different pricing model, possibly variable based on staff size or features.

Given the transparency and clarity of eviivo’s pricing, it offers a concrete value proposition. The cost might be justified by its extensive feature set and support.

What Type of Hotel Should Use eviivo?

• Hotels that want a comprehensive property management system, including reservations, channel management, and revenue tools.
• Teams that need to streamline booking, billing, and guest communication across multiple channels.
• Independent hotels, B&Bs, and vacation rentals seeking to grow direct bookings.
• Hotels aiming for automation and real-time reporting to reduce manual work.
• Hotels with a focus on revenue optimization and multi-channel distribution.

Not ideal if your hotel primarily needs HR solutions or staff scheduling tools.

What Type of Hotel Should Use PeopleHub?

• Hotels with complex staffing requirements, including multiple locations and seasonal staff.
• Teams seeking to automate onboarding, shift scheduling, and leave management.
• Hotels prioritizing compliance and staff experience, aiming to reduce HR paperwork.
• Hotel groups that want real-time staff data and visibility across departments.
• Properties that need to optimize labor costs and improve staff communication.

Not ideal if your focus is on reservations, revenue management, or guest experience automation.

The Bottom Line for Hotels

eviivo Suite™ stands out as a comprehensive property management solution tailored to independent hotels, B&Bs, and vacation rentals. Its extensive feature set, proven support, and broad integrations make it suitable for property owners focused on reservations and revenue growth.

PeopleHub is a specialized HR platform best suited for hotels with complex staffing needs, especially multi-property groups or those with seasonal workers. Its limited features outside HR make it less suitable for reservations or revenue management.

If your hotel’s priority is guest reservations and growing direct bookings, eviivo is the clear choice. For staffing and HR workflows, PeopleHub offers a dedicated solution.

Choosing the right platform depends on your operational focus—guest experience or staff management—with eviivo leading for overall hotel management support.