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Cloudbeds PMS vs. eviivo Suite™ PMS:
Which Is Right for You?
TLDR
We analyzed 1,450 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Cloudbeds shines when it comes to user-friendly interface — especially for independent properties (4.6/5) , with exclusive features like Lobby Kiosk.
eviivo shines when it comes to responsive customer support — especially for Vacation Rentals & Villas properties (0.0/5) .
How Does Cloudbeds PMS Compare to eviivo Suite™ PMS?
Side-by-side ratings based on 1,450 verified hotelier reviews on HTR.
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| Starting Price | From $600/mo | From $700/mo |
| Verified Reviews | 1,242 | 208 |
What Are the Pros and Cons of Cloudbeds PMS vs eviivo Suite™ PMS?
After analyzing 1,450 verified reviews, Cloudbeds users most value its user-friendly interface, implementation and support, all-in-one ecosystem, while eviivo users highlight responsive customer support, onboarding expertise, technical efficiency. Click any theme to see what reviewers say.
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User-Friendly Interface
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Responsive Customer Support
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Implementation and Support
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Onboarding Expertise
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All-in-One Ecosystem
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Technical Efficiency
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Channel Management
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Booking and Reservation Efficiency
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Reservation Management
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Improvement Suggestions
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Report Customization
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Customization and Feature Development
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System Speed
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Cloudbeds vs eviivo: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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| Small (10-24 rooms) ▾ | #1 592 reviews | #15 54 reviews |
| Mid-Size (25-74 rooms) ▾ | #4 212 reviews | #23 23 reviews |
| Large (75-199 rooms) ▾ | #5 42 reviews | #20 8 reviews |
| X-Large (200+ rooms) | #13 4 reviews | #18 2 reviews |
By Property Type
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| Boutique ▾ | #2 473 reviews | #19 41 reviews |
| Luxury ▾ | #4 228 reviews | #16 38 reviews |
| Branded / Chain ▾ | #6 116 reviews | #19 21 reviews |
| Extended Stay ▾ | #2 93 reviews | #10 18 reviews |
By Region
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| North America ▾ | #2 435 reviews | #15 39 reviews |
| Europe ▾ | #7 163 reviews | #6 142 reviews |
| Asia Pacific ▾ | #3 226 reviews | #33 2 reviews |
| Middle East ▾ | #7 11 reviews | #29 1 reviews |
The Decision
Choosing between Cloudbeds PMS and eviivo Suite™ hinges on your specific operational needs, scale, and growth ambitions. Both systems address core property management challenges—reservation handling, channel distribution, and guest communication—but they diverge in complexity, integrations, and target user base. Cloudbeds is often favored by hotels seeking an all-in-one, scalable platform, while eviivo caters to a broad spectrum of independent and small multi-property operators. Which system aligns better with your growth plans?
Is Cloudbeds or eviivo Better for Hotels?
Both Cloudbeds and eviivo aim to streamline property management and booking processes. Cloudbeds offers a unified platform that combines PMS, booking engine, and extensive integrations, making it ideal for growth-oriented hotels. Meanwhile, eviivo focuses on a diverse range of accommodations, emphasizing seamless online booking and guest communication. Do you need a flexible, scalable platform that supports complex operations or a straightforward system for smaller, independent properties?
Cloudbeds vs eviivo: Which Should Your Hotel Choose?
If your hotel prioritizes a comprehensive, integrated system with strong revenue management and scalability, Cloudbeds is the better fit, especially given its 1071 reviews and a 4.63/5 overall rating. For properties that value simplicity, strong OTA integrations, and excellent customer support, eviivo's 191 reviews and high responsiveness are compelling. For larger or expanding hotels, Cloudbeds' extensive integrations and features make it the clear leader; for small rentals or boutique inns, eviivo offers an accessible, reliable solution.
Is Cloudbeds or eviivo Easier to Use?
Cloudbeds boasts a user rating of 4.61/5 and is praised for its intuitive, mobile-friendly interface that even non-technical staff find easy to navigate. Its onboarding process, rated at 4.45/5, is generally smooth, though some users note initial setup complexity. Conversely, eviivo scores 4.43/5 for ease of use, with many users highlighting its straightforward operation and mobile app. However, some reviews mention room for interface improvements and less flexibility. Edge: Cloudbeds.
Which Has Better Features: Cloudbeds or eviivo?
Cloudbeds offers 51 shared features plus 13 exclusive ones, including inventory management, analytics dashboards, multi-lingual support, and a spa & wellness module—features absent in eviivo. eviivo’s key strengths lie in its streamlined reservation system, AI-powered guest messaging, and robust OTA integrations, but it lacks the extensive management tools Cloudbeds provides. For advanced operational control, Cloudbeds has the edge.
Which Has Better Customer Support: Cloudbeds or eviivo?
Both platforms are praised for responsive support; Cloudbeds’s support is rated 4.41/5, with reviewers citing prompt, empathetic assistance that enhances user experience. eviivo scores similarly at 4.42/5, with many users emphasizing its dedicated onboarding and ongoing support, particularly helpful during integrations. However, recent reviews for Cloudbeds reflect a slight advantage, especially in handling complex issues quickly. Edge: Cloudbeds.
Which Has More Integrations: Cloudbeds or eviivo?
Cloudbeds connects with 190 verified partners, including key players like Experience Hotel, Tripadvisor, and PayPal, along with a marketplace for third-party apps. eviivo integrates with 32 verified partners, including major OTAs like Expedia and Airbnb, but offers less extensive connectivity. For properties relying on a broad ecosystem of integrations, Cloudbeds’ larger partner network makes it the preferred choice.
Which Do Hoteliers Rate Higher: Cloudbeds or eviivo?
Cloudbeds’s recent reviews, with 81 in the last six months, overwhelmingly praise its ease of use, scalability, and features, reflected in an overall rating of 4.63/5. eviivo’s reviews, though positive, are fewer and older, with a rating of 0.93/5—indicating limited recent customer feedback and potential usability concerns. For current user satisfaction, Cloudbeds clearly leads.
How Much Do Cloudbeds and eviivo Cost?
Cloudbeds charges a $600 monthly base fee with no implementation or additional setup costs, positioning it as a premium solution for larger properties. eviivo’s pricing starts at $700 per month, with no additional fees, often appealing to small-to-mid-sized operators seeking affordability. Exact costs depend on property size and requirements, but Cloudbeds offers more scalable, feature-rich packages suited for growth.
What Type of Hotel Should Use Cloudbeds?
Hotels that should consider Cloudbeds:
- Properties seeking a unified platform for reservations, channel management, and revenue optimization
- Hotels aiming for scalability and extensive integrations
- Independent, boutique, or branded hotels looking for customizable solutions
- Properties wanting mobile management and advanced analytics
- Operators planning to expand or diversify their portfolio
Not ideal if you prefer a simple, low-cost system for minimal properties or require offline capabilities during internet outages.
What Type of Hotel Should Use eviivo?
Hotels that should consider eviivo:
- Independent hotels, B&Bs, and guesthouses managing 1-50 rooms
- Operators needing straightforward OTA integrations and online booking management
- Hosts prioritizing guest messaging automation and ease of use
- Small multi-property operators looking for a cost-effective, reliable PMS
- Accommodations with a focus on direct bookings and guest communication
Not ideal if you require deep operational analytics, extensive management tools, or plan rapid scaling beyond a handful of properties.
Cloudbeds vs eviivo: The Bottom Line for Hotels
Cloudbeds is a comprehensive, scalable management system with an emphasis on integration, revenue optimization, and growth. Its 1071 recent reviews and high ratings underscore its reliability and user satisfaction, especially for larger or expanding hotels.
Choose Cloudbeds if you value a flexible, feature-rich platform that grows with your property portfolio, supports sophisticated revenue strategies, and offers extensive third-party integrations. Its interface and onboarding are generally straightforward, with a support team that responds quickly to complex issues.
Eviivo, on the other hand, excels in simplicity, guest communication, and OTA connectivity, especially suitable for small properties, B&Bs, and holiday rentals seeking ease of operation. Its lower recent review count and older feedback suggest it’s best for properties prioritizing straightforward booking management over extensive operational controls.
In conclusion, for hoteliers with growth ambitions and complex management needs, Cloudbeds remains the superior choice backed by recent reviews and higher ratings. For small, independent operators focused on guest communication and ease of use, eviivo continues to serve as a dependable, straightforward platform.
Which Features Does Cloudbeds PMS Have That eviivo Suite™ PMS Doesn't (and Vice Versa)?
According to HTR's product database, Cloudbeds PMS and eviivo Suite™ PMS share 51 features. Here are the key differences — features one has that the other lacks.
| Feature |
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| 2-way real time integrations | ||
| Analytics dashboard | ||
| Inventory Management | ||
| Multi-lingual | ||
| PMS connectivity | ||
| Unlimited Channels (no additional cost) |
Showing top differences. 1 more features differ between these products.
Real-World Results: Cloudbeds vs eviivo by Business Goal
We analyzed 16 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"I have not worked with a company that has such good customer service as Cloudbeds has. It's miles ahead."
"Because of the automation from the eviivo Suite, it saves me a huge amount of time. This time I can use on growing the business; working on the business instead of in the business...."
"The biggest benefit of Cloudbeds' platform is its flexibility. I can access reporting online from anywhere. Everything is smoother with Cloudbeds."
"Auf eviivo könnte ich heut gar nicht mehr drauf verzichten. Das Hotel ohne dieses Programm zu führen, scheint mir fast unmöglich, weil die Zeit, die ich jetzt erspart habe, die ich..."
"Cloudbeds is like if Apple made a property management system. The ease of use is super simple and straightforward for guests and our staff. It’s very intuitive and just makes sense..."
"Aujourd’hui on a la possibilité de gérer l’ensemble de notre parc, que ce soit la tarification, le calendrier, la communication en un seul clic pour gérer plus de 50 appartements,..."
Cloudbeds vs eviivo: The Bottom Line
What hoteliers love
Cloudbeds is praised for its intuitive and well-organized interface, making it accessible for all staff and reducing the need for extensive training.... Cloudbeds is praised for its intuitive and well-organized interface, making it accessible for all staff and reducing the need for extensive training. This ease of use is particularly beneficial for daily operations such as managing reservations and performing check-in/check-out processes.
Cloudbeds' implementation process and subsequent support receive mixed reviews. While its customer service is typically rated highly for responsivenes... Cloudbeds' implementation process and subsequent support receive mixed reviews. While its customer service is typically rated highly for responsiveness and assistance, complete feature parity on mobile and integration capabilities require more comprehensive support for a smoother transition.
Cloudbeds offers a comprehensive solution by integrating PMS, channel management, and booking engine in one platform. This reduces the need for multip... Cloudbeds offers a comprehensive solution by integrating PMS, channel management, and booking engine in one platform. This reduces the need for multiple systems, minimizing manual work and synchronizing operations in real time.
Where hoteliers push back
Reservation workflows within Cloudbeds are simple and efficient, notably for check-in and check-out processes. This feature greatly reduces administra... Reservation workflows within Cloudbeds are simple and efficient, notably for check-in and check-out processes. This feature greatly reduces administrative load, errors, and improves overall operational productivity. The system's drag-and-drop functionality is highlighted as particularly useful.
While Cloudbeds offers robust reporting features, users note a need for more flexibility in customization, as tailored management insights would be va... While Cloudbeds offers robust reporting features, users note a need for more flexibility in customization, as tailored management insights would be valuable for strategic decisions. This is a recurring theme among those seeking deeper analytics and visualization.
Ranks higher for
Unique capabilities
What hoteliers love
Eviivo's customer support is frequently lauded for its responsiveness and efficiency. Support staff, such as Mr. Guetif, Joseph, and Xavier, provide e... Eviivo's customer support is frequently lauded for its responsiveness and efficiency. Support staff, such as Mr. Guetif, Joseph, and Xavier, provide exemplary assistance, which is crucial during the onboarding phase and when issues arise, enhancing overall user experience.
The platform offers expertise during the onboarding process, helping hotels integrate the system seamlessly. This guidance ensures consistent integrat... The platform offers expertise during the onboarding process, helping hotels integrate the system seamlessly. This guidance ensures consistent integration of information and optimal use of the PMS features, enhancing property management efficiency.
Eviivo is recognized for its technical efficiency, enabling users to complete tasks faster and with fewer errors. This reduces downtime and improves o... Eviivo is recognized for its technical efficiency, enabling users to complete tasks faster and with fewer errors. This reduces downtime and improves operational workflow, ensuring a smooth experience for hotel management.
Where hoteliers push back
Some users suggest improvements, particularly in expanding features such as mobile app development and more concrete daily usage tips to further optim... Some users suggest improvements, particularly in expanding features such as mobile app development and more concrete daily usage tips to further optimize business operations and leverage the platform’s capabilities.
While users are generally satisfied, there are requests for more customization options, including web and mobile app enhancements, which would further... While users are generally satisfied, there are requests for more customization options, including web and mobile app enhancements, which would further suit specific operational needs and provide additional value.
Ranks higher for
Where the ratings diverge most
Frequently Asked Questions About Cloudbeds PMS vs eviivo Suite™ PMS
Can Cloudbeds PMS replace eviivo Suite™ PMS?
It depends on your requirements. Cloudbeds PMS and eviivo Suite™ PMS share many core Property Management Systems features, but each has unique capabilities. Cloudbeds PMS offers 189 verified integration partners, while eviivo Suite™ PMS offers 32. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Cloudbeds PMS leads in ease of use at 4.6/5 vs 4.5/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Cloudbeds PMS or eviivo Suite™ PMS offer a free plan?
Cloudbeds PMS: No. eviivo Suite™ PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Cloudbeds PMS and eviivo Suite™ PMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Cloudbeds has an HT Score of 100 and eviivo has 87. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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