eviivo Suite™ PMS vs. HotelSync:
Which Is Right for You?

The Decision

You’re evaluating two property management systems: eviivo Suite™ and HotelSync. Both aim to streamline your hotel operations, improve guest communication, and boost direct bookings. While eviivo is an established, widely-used platform with extensive integrations, HotelSync is a newer, cloud-based solution focused on automation and AI-driven insights. Which solution aligns best with your hotel’s size, market, and growth ambitions?

Is eviivo Suite™ or HotelSync Better for Hotels?

Both eviivo and HotelSync serve to centralize hotel management tasks, but they approach this differently. eviivo excels in managing multiple property types, especially in Europe and the UK, with a broad set of integrations and a focus on independent and vacation rentals. HotelSync emphasizes automation, real-time synchronization, and AI-driven decision support, appealing to modern hoteliers seeking operational efficiency. Do you prioritize comprehensive channel management or automation and insights?

eviivo Suite™ vs HotelSync: Which Should Your Hotel Choose?

If your hotel operates across multiple channels, manages diverse property types, or is based in Europe or the UK, eviivo’s extensive integrations and user base make it a strong choice. For properties looking to automate routine tasks, enhance guest communication, and leverage AI insights, HotelSync’s streamlined platform and user-friendly design are compelling. Consider your hotel’s growth stage and operational complexity when choosing.

Is eviivo Suite™ or HotelSync Easier to Use?

eviivo boasts a user rating of 4.43/5 for ease of use, with reviews praising its straightforward reservation management and customer support. Its onboarding process is rated 4.38/5, with users highlighting the guidance provided during setup. HotelSync scores a perfect 5/5 for ease of use, with reviews emphasizing its simplicity, minimal clicks, and quick staff adoption. The choice hinges on your team’s familiarity with PMS systems.

Edge: HotelSync.

Which Has Better Features: eviivo Suite™ or HotelSync?

eviivo offers 49 shared features with HotelSync, plus 2 exclusive features: guest SMS communication and SOC2 compliance. HotelSync outshines with 5 unique features, including ID & passport scanning, spa & wellness modules, and rules-based room assignments. If specific features like automated guest ID verification or spa management matter to you, HotelSync provides those. Otherwise, eviivo’s broader feature set covers most needs.

Edge: eviivo Suite™.

Which Has Better Customer Support: eviivo or HotelSync?

eviivo’s customer support scores 4.42/5, with reviews citing responsive and helpful service during onboarding and troubleshooting. Users describe eviivo’s support team as “exemplary,” assisting with system integration and problem resolution. HotelSync scores even higher at 4.98/5, with reviews praising its 24/7 live support and smooth onboarding, making it ideal for hotels requiring quick, reliable assistance.

Edge: HotelSync.

Which Has More Integrations: eviivo or HotelSync?

eviivo connects with 32 verified partners, including major OTAs, payment processors, and channel managers like TripAdvisor, Booking.com, and Stripe. HotelSync offers 11 verified partners, sharing some with eviivo (e.g., Stripe, GuestJoy), but has fewer total integrations. If a broad array of third-party integrations is crucial, eviivo clearly leads.

Edge: eviivo Suite™.

Which Do Hoteliers Rate Higher: eviivo or HotelSync?

eviivo’s overall rating is 0.93/5 (out of 5), with recent reviews highlighting its ease of use, integration, and customer support, especially in the UK and Europe. HotelSync holds a perfect 5/5 rating, praised for simplicity and effectiveness, especially by larger hotels and chains. HotelSync’s more recent reviews and higher ratings indicate a stronger user satisfaction level, especially among larger properties.

Edge: HotelSync.

How Much Do eviivo and HotelSync Cost?

Both products are priced at a base fee of $700, with no freemium or per-room charges listed. Additional costs may apply based on services or integrations, but the core pricing is comparable. Confirming exact costs will depend on your hotel’s specific needs and negotiated terms.

What Type of Hotel Should Use eviivo Suite™?

• Hotels that operate in Europe or the UK, especially independent properties and vacation rentals.
• Teams managing multiple small to medium properties or diversified accommodations.
• Hotels needing extensive OTA integrations and channel management.
• Businesses seeking a proven platform with broad property type support.
• Not ideal if your hotel requires highly specialized features like ID scanning or spa modules.

What Type of Hotel Should Use HotelSync?

• Hotels and property managers seeking a highly intuitive, easy-to-adopt system.
• Larger hotels or chains with up to 300 rooms looking for automation and AI insights.
• Teams wanting to streamline daily routines with minimal training.
• Hotels that prioritize customer support and quick onboarding.
• Not ideal if you need a broad set of integrations or operate primarily in Europe.

eviivo Suite™ vs HotelSync: The Bottom Line for Hotels

eviivo offers a proven, feature-rich platform with extensive integrations and a large user base, especially in Europe and vacation rentals. It’s suited for hotels with complex channel needs, diverse property types, and a focus on long-term growth.

HotelSync, on the other hand, excels in simplicity, automation, and AI-driven insights. Its high customer satisfaction ratings and ease of onboarding make it ideal for modern hoteliers aiming for operational efficiencies and quick deployment.

If your hotel values broad integrations, diverse property support, and proven stability, choose eviivo. If you want a straightforward, easy-to-learn system that helps automate daily tasks and provides actionable insights, HotelSync is your best bet.

In conclusion, for most hotels actively seeking a reliable, well-rated platform with recent positive reviews, HotelSync’s higher customer ratings and ease of use make it the more compelling option right now. However, if your hotel’s focus is on managing a wide array of channels and properties across Europe, eviivo remains a strong, established choice.