OTA Sync

5.0 (42 REVIEWS)

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HT Score  
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked 15 (out of 317) in Property Management Systems

All-in-one hotel & property management solution

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Ratings Summary

5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, OTA Sync is the #9 most trending product in the Property Management Systems category (out of 317) and the #224 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

OTA Sync’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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82 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About OTA Sync
Founded in 2021 | Headquarters in Tallinn (Estonia) | 22 employees
OTA Sync is a comprehensive platform for hoteliers and property managers, enabling easy management of OTA channels, front-desk operations, and sales. It allows commission-free direct bookings on your website, a high level of automation and business intelligence, and is accessible as both a web and mobile app for iOS and Android. For a deeper dive, visit OTA Sync. https://otasync.me Ideal solution for hotels with up to 200 rooms.

View website

Capabilities

Increase visibility on channels with no effort

Discover the power of direct reservations

Automatize everything with our software

Housekeeping Module & App

Banquet & Spa Module

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Channel Manager

Channel Manager
Links to all OTA channels through a single control panel, preventing overbooking and errors. This streamlines advertising on over 100+ OTAs, saving time, money, and enhancing global brand visibility

INCLUDED

Booking Engine

Booking Engine
Get direct bookings on your website. Allows your potential guests to book one or more units instantly through easy use of a widget on your website.

INCLUDED

Property Management System

Property Management Systems
Complete control in a single dashboard with unlimited users and homeowner access.

INCLUDED

Banquet & Event Management

Property Management Systems
Manage and monitor the renting of all property spaces such as the conference halls

PREMIUM ADD-ON

Yield Management

Property Management Systems
See your specific room type and rate plan price for the next 12 months and change prices right there by using your preconfigured variations and see the color/variation for the specific day if the variation was applied.

INCLUDED

Guest Experience App

Hotel Guest Apps
Elevate every stay, optimize operations, and drive loyalty with our comprehensive solution for hoteliers and property managers.

PREMIUM ADD-ON

SPA & Wellness Management

Property Management Systems
Tool designed to streamline and enhance the operations of spas, wellness centers, and fitness facilities in the hotel or resort.

PREMIUM ADD-ON

Omni-Channel Inbox

Property Management Systems
Unified inbox that allows users to directly communicate and chat with guests that book over Booking, Airbnb and VRBO.

PREMIUM ADD-ON

Housekeeping Module & App

Property Management Systems
This cutting-edge software is designed to revolutionize housekeeping operations, providing a centralized platform for efficient task assignment, real-time updates on room status, and seamless communication among housekeeping staff. With features like automated cleaning schedules, inventory tracking, and maintenance alerts, our solution ensures that every room meets the highest standards of cleanliness.

PREMIUM ADD-ON

Homeowner Access & Unlimited Users

Property Management Systems
Managing a condo-hotel or simply want to give access to the system to more users than there is in your package.

PREMIUM ADD-ON

Payment Processing

Property Management Systems
Automatically charge virtual cards and guest cards for specific rate plans directly with OTA Sync

PREMIUM ADD-ON

Inventory Management (MiniBar)

Mobile Ordering & Room Service

INCLUDED

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

OTA Sync Average OTA Sync

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2

Success Stories

0

References

6

Featured Customers

Popularity by Segment

Size

12 | X-Small (1-9 room)

13 | Small (10-24 room)

13 | Medium (25-74 room)

7 | Large (75-199 room)

Country

17 | Serbia

12 | Montenegro

6 | Croatia

6 | Spain

2 | United States of America

1 | Bosnia and Herzegovina

1 | Poland

Type

12 | Luxury Hotels

9 | City Center Hotels

8 | Boutiques

6 | Bed & Breakfast & Inns

6 | Extended Stay & Serviced Apartments

6 | Resorts

5 | Branded Hotels

4 | Vacation Rentals & Villas

2 | Limited Service & Budget Hotels

1 | Hostels

Region

43 | Europe

2 | North America

Category

42 | Property Management Systems

39 | Booking Engine

More Products by OTA Sync

https://ucarecdn.com/5ea169e0-675a-4511-b0d2-16a3ecf0219b/-/crop/1350x843/0,118/-/preview/
https://ucarecdn.com/ac841a1f-e75b-41f8-b589-a01c5dc50944/-/crop/1350x843/0,118/-/preview/

Hotelier Rating

Excellent
46
Very Good
0
Average
0
Poor
0
Terrible
0

Property Size

  • X-Small (12)
  • Small (13)
  • Medium (13)
  • Large (7)

Country

  • Serbia
    Serbia
    (17)
  • Montenegro
    Montenegro
    (12)
  • Croatia
    Croatia
    (6)
  • Spain
    Spain
    (6)
  • United States of America
    United States of America
    (2)
  • Bosnia and Herzegovina
    Bosnia and Herzegovina
    (1)
  • Poland
    Poland
    (1)

Region

  • North America
    North America
    (2)
  • Europe
    Europe
    (43)

Hoteliers say

NEW AI Review summary

Hoteliers like OTA Sync for its all-in-one platform incorporating PMS, channel manager, and booking engine, which helps streamline operations and maximize revenue. Critical features include real-time synchronization across multiple platforms, detailed performance reporting, and the ability to integrate with third-party systems. Users appreciate its continuous improvement and ease of onboarding for new employees, but highlight areas for improvement like mobile app reliability and POS integration.

AI-generated from the text of customer reviews

Ease of Use
All-in-One Solution
Customer Support Responsiveness
Continuous Improvement
Third-Party Integrations
Cost Efficiency
Mobile App Reliability
Real-time Synchronization
Revenue Management
Reporting Features
10

How Porto Palace Enhanced Guest Check-In Efficiency with OTA Sync

from 10 to 24 room Luxury Hotel in Tivat (Montenegro)

Verified
7 days ago
This system is easy to implement, a lot of our team has previously used Opera on premise, but with OTA Sync we get more functionalities and system is way more user friendly for small hotels like ours. Booking engine is connected with Google which super useful.
Country Montenegro
Small Hotel
10

Ota Sync Review

from 5 to 9 room Vacation Rentals & Villa in

Verified
7 days ago
Amazing channex platform, easy to use, the support is very good. I think that there is no other option better in market right now. I strongly recommend it.
X-Small Hotel
10

OTA sync tech review

from 50-74 room Bed & Breakfast & Inn in Panama City Beach (United States of America)

Verified
11 days ago
Easy to use, user friendly, Great customer support. Intuitive user interface. Great value for money. Real time changes on point
Country United States of America
Medium Hotel
10

The most simple thing to use and the easiest thing.

General Menager from 10 to 24 room Boutique in Ulcinj (Montenegro)

Verified
11 days ago
We worked with various programs , we can gladly say that this is the best one . We can say its very organized
Country Montenegro
General Menager
Small Hotel
10

Ota Sync review

from 5 to 9 room Bed & Breakfast & Inn in Ulcinj (Montenegro)

Verified
12 days ago
The system is easy of use and user friendly interface. The reservations are easy to manage. all in all, a well rounded PMS solution.
Country Montenegro
X-Small Hotel
10

OTA Sync Experience

from 25-49 room Extended Stay & Serviced Apartment in Ulcinj (Montenegro)

Verified
20 days ago
What I like most about OTA Sync is its simplicity, user-friendly interface, reliable tech-support, the reports I can get out of it easily etc.
Country Montenegro
Medium Hotel
10

The best, simplest and most complete offer on the market

Manager from 5 to 9 room Limited Service & Budget Hotel in Beograd (Serbia)

Verified
1 months ago
I find OTA Sync to be the ideal hotel solution. I have everything I need in one program. Channel manager, PMS, and booking engine. Their support is excellent and their development team is constantly improving the system.
Country Serbia
Manager
X-Small Hotel
10

The system is for every recommendation

Sales Manager from 10 to 24 room Boutique in Budva (Montenegro)

Verified
2 months ago
I use this system for all hotels/apartments with which I conduct online sales. It is excellent for work, simple and has everything necessary for the operation of a hotel with 100+ rooms. The tool that makes work easier for me is a nice and simple booking engine.
Country Montenegro
Sales Manager
Small Hotel
10

Recomendetion for everything.

Manager from 100 to 199 room Branded Hotel in Beograd (Serbia)

Verified
2 months ago
We have been using the OtaSync system for 5 years and we are satisfied as a client. They release new updates every month and are actively working on improving the system. The system is now great and for every recommendation. We use their PMS, channel manager and booking engine.
Country Serbia
Manager
Large Hotel
10

The most complete program on the market

Owner from 10 to 24 room Vacation Rentals & Villa in Okrug Gornji (Croatia)

Verified
2 months ago
What I like the most is the comprehensiveness of the system, which is a channel manager, PMS and booking engine in one. They also have reports for every aspect of the business. We easily mastered all the necessary functions and the new receptionists adapt in record time.
Country Croatia
Owner
Small Hotel
  • 1
  • 2
  • 3
  • 4
  • 5

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Easy-to-use tools to automate accommodation services tasks: management of reservations, guests, rates, promotions and discounts, restrictions and cancellation policies, automatic emails, online check-in and check-out, billing, expenses, reconciliations and payments, reports.

Question:

What differentiates this product or service from the competition?

Answer:

They offer local support and a wide range of integrations to comply with regulatory issues in each country and payment gateways adapted to your booking engine. It offers integrations with RMS, payment automation with rules that are defined for each sales channel and a GUEST APP to perform Online Check-in, make sales of extra services and answer frequently asked questions.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

It is an easy-to-use and configure tool that will help you be operational in a short time and at a competitive cost. They have a local presence in Europe and also in Latin America with local support for each continent.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Didier Van den Hove CEO @ KUNAS PMS
RecommendationAvatar
Artem Moroz Business Development Manager @ ChargeAutomation
RecommendationAvatar
Akin Oguntuase Executive Director @ PropertyListHub Nigeria LTD
RecommendationAvatar
Didier Van den Hove CEO @ KUNAS PMS
RecommendationAvatar
Artem Moroz Business Development Manager @ ChargeAutomation
RecommendationAvatar
Akin Oguntuase Executive Director @ PropertyListHub Nigeria LTD
Are you a consultant or vendor that recommends OTA Sync? Leave a recommendation

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Support

Unverified

OTA Sync has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center Product Updates
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2024

Learn more about the GCSC Certification

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Response Time

Less than a day

Recommended

100%

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