eviivo Suite™ PMS vs. Preno:
Which Is Right for You?

Is eviivo Suite™ PMS by eviivo or Preno by Preno Better for Hotels?

eviivo Suite™ and Preno both serve independent and boutique hotel segments but diverge sharply in scale and operational complexity. eviivo fits best for small to medium properties and multi-property operators who need comprehensive features like multi-currency support, digital registration, and AI-powered guest messaging. Preno targets smaller independents and motels valuing ease of use and native Xero integration but lacks many advanced PMS features.

Both systems solve fundamental challenges: synchronizing bookings across channels, centralizing reservations, and reducing front desk workload. eviivo’s deeper feature set supports complex workflows and growth, while Preno’s simpler interface focuses on straightforward daily management and accounting integration.

eviivo Suite™ PMS by eviivo vs Preno by Preno: Which Should Your Hotel Choose?

If you operate a small to medium independent hotel or a multi-property group in Europe or North America, eviivo’s 230 reviews averaging 4.6/5 overall, with strong multi-property management and automation, make it the better fit. Its 25 recent reviews at 4.1/5 confirm ongoing reliability and active development. For example, a 36-room collection increased bookings 32% year-over-year using eviivo’s automation and centralized management.

If your hotel is a small boutique, motel, or B&B with under 20 rooms, and you prioritize rapid staff onboarding, simple Xero accounting integration, and clean interface, Preno’s 170 reviews averaging 4.8/5 indicate a strong fit. However, only three reviews in the last six months suggest recent feedback is limited, and a sharp 87% drop in review activity warns that Preno’s current performance may differ from historical ratings.

Data on larger properties and diverse segments is thinner for Preno but shows solid ratings for boutique hotels (4.8/5 across 68 reviews) and motels (4.8/5 across 55 reviews). eviivo’s ratings in B&Bs, boutique hotels, and vacation rentals hover around 4.7/5 with larger sample sizes. Choose eviivo if your operation needs advanced guest communication, housekeeping mobile apps, and multi-currency billing. Choose Preno if you want a straightforward PMS focused on essential hotel workflows with strong accounting integration.

Is eviivo Suite™ PMS by eviivo or Preno by Preno Easier to Use?

Ease of use and onboarding ratings favor Preno with 4.8/5 for both ease of use and onboarding versus eviivo’s 4.5/5 and 4.4/5 respectively, across hundreds of reviews. Preno reviewers highlight the system’s intuitive interface, clean layout, and quick staff training. One user noted, “Any of my staff can log on from any device anywhere in the world and have instant visibility.”

eviivo’s interface is praised for intuitiveness and fast onboarding, especially for multi-property operations, but some users request more customization and simpler workflows for rate changes. The mobile app adds operational flexibility, supporting on-the-go management.

In practice, Preno’s simplicity benefits smaller teams with less complex needs, reducing training time and errors. eviivo’s broader feature set involves a steeper learning curve but better supports complex properties.

Edge: Preno.

Which Has Better Features: eviivo Suite™ PMS by eviivo or Preno by Preno?

eviivo offers 21 unique hotel-relevant features Preno lacks, including multi-currency and multi-lingual support, gift vouchers, digital registration, guest SMS messaging, online check-in/out, centralized messaging, housekeeping mobile app, shift planning, and integrated payment terminals with card readers. These features change daily workflows by automating guest communications, streamlining front desk operations, and enabling secure staff collaboration.

Preno has no unique features beyond the 30 shared between both products. Its strengths lie in integration simplicity and core PMS functions rather than feature breadth.

For example, eviivo’s AI-powered Concierge automates guest inquiry responses 24/7, reducing front desk workload. Its housekeeping app allows real-time room status updates by staff from mobile devices, improving turnaround times. Preno users praise its room moving drag-and-drop but lack these advanced operational tools.

Edge: eviivo Suite™ PMS by eviivo.

Which Has Better Customer Support: eviivo Suite™ PMS by eviivo or Preno by Preno?

Preno leads in customer support ratings with 4.8/5 customer support and 4.7/5 onboarding versus eviivo’s 4.4/5 and 4.4/5 respectively, from over 150 and 230 reviews. Preno reviewers frequently mention responsive, helpful support teams and smooth onboarding experiences. One noted, “The support team took the PDF of 2 years before and after transition date and imported for the hotel no fuss.”

eviivo users also praise support responsiveness and proactive onboarding, though some report difficulty reaching support during complex migrations. One negative eviivo review highlighted inadequate communication during forced system conversions affecting multiple clients.

Overall, Preno’s smaller user base and focused support model produce higher ratings and more consistent praise.

Edge: Preno.

Which Has More Integrations: eviivo Suite™ PMS by eviivo or Preno by Preno?

eviivo offers 35 verified integrations, more than double Preno’s 17. Both share RoomPriceGenie, but eviivo uniquely integrates with major OTAs and hospitality platforms such as Expedia, Booking.com, Tripadvisor, Hotelchamp, D-Edge, and Duve. These integrations automate rate and availability synchronization across multiple channels, critical for properties with broad distribution.

Preno’s integrations focus on accounting and channel management, including Xero, SiteMinder, STAAH, Revinate, and TrustYou, suiting independent hotels prioritizing streamlined financial workflows and basic channel control.

Hotels with extensive OTA exposure and complex channel needs benefit from eviivo’s wider partner network. Smaller hotels prioritizing accounting and core channel management may find Preno’s integrations sufficient.

Edge: eviivo Suite™ PMS by eviivo.

Which Do Hoteliers Rate Higher: eviivo Suite™ PMS by eviivo or Preno by Preno?

Overall ratings are close: eviivo averages 4.6/5 from 230 reviews, Preno 4.8/5 from 170. However, eviivo’s last six months’ rating drops to 4.1/5 over 25 reviews, while Preno has only 3 recent reviews, too few to assess current sentiment. The sharp 87% decline in Preno’s recent review activity warns that its all-time rating may not reflect recent product or service changes.

By hotel segment, Preno scores consistently higher (4.8-4.9/5) in boutique hotels (68 reviews), motels (55), resorts (46), and luxury hotels (54). eviivo rates best in B&Bs (4.7/5 over 111 reviews), vacation rentals (4.7/5 over 78), and boutique hotels (4.7/5 over 48).

Both products enjoy high recommendation likelihood (eviivo 93%, Preno 95%), but eviivo’s larger and more recent review volume lends more confidence in its current product quality.

Edge: Even.

How Much Do eviivo Suite™ PMS by eviivo and Preno by Preno Cost?

eviivo’s base price is $700 with no published per-room or monthly flat fees. Preno’s base price is $500, also without per-room or monthly flat fees. Neither charges implementation fees. Preno offers a 30-day trial, eviivo does not.

Without published per-room pricing or detailed tier structures, direct cost comparisons are limited. However, Preno’s lower base price and trial availability may appeal to budget-conscious buyers or those wanting to test before committing.

What Type of Hotel Should Use eviivo Suite™ PMS by eviivo?

• Hotels managing multiple properties or larger portfolios seeking centralized control and automation; eviivo supports multi-property management praised in multiple case studies with up to 36 rooms.
• Properties requiring advanced guest communication tools like AI-powered messaging, SMS, and centralized inboxes used daily to reduce front desk workload.
• Hotels needing multi-currency and multi-lingual capabilities for international guest bases; eviivo supports these out of the box.
• Operations wanting mobile access for housekeeping and shift planning to improve staff coordination and room turnaround times.
• Teams prioritizing wide OTA distribution and sophisticated channel management with integrations to Expedia, Booking.com, Tripadvisor, and more.

Not ideal if:

• Your property is very small with minimal tech complexity and prefers the simplest possible interface.
• You require a free trial to evaluate software before purchase.
• You need deeper or more customizable reporting than currently offered; some reviews cite reporting limitations.

What Type of Hotel Should Use Preno by Preno?

• Small independent boutique hotels, motels, B&Bs, or pubs with rooms that focus on rapid staff onboarding and ease of use.
• Properties that prioritize integration with Xero for streamlined accounting and invoicing workflows.
• Hotels that want a clean, minimal interface to manage reservations, payments, and channel updates without extensive feature complexity.
• Teams that do not require advanced guest communication features or mobile housekeeping apps.
• Operators who prefer a lower entry price and a 30-day trial period to test software suitability.

Not ideal if:

• Your operation needs multi-currency support or extensive language options.
• You want advanced rate management, guest messaging automation, or integrated payment terminals.
• Your hotel demands robust channel management beyond SiteMinder and STAAH.
• You require active and current user review validation; Preno’s recent review activity has dropped sharply.

eviivo Suite™ PMS by eviivo vs Preno by Preno: The Bottom Line for Hotels

The core difference between eviivo and Preno lies in feature depth and operational scale. eviivo serves small to medium and multi-property independent hotels with a rich feature set including AI guest messaging, mobile housekeeping, and extensive OTA integrations. Preno targets smaller hotels and motels that seek straightforward PMS functionality with strong accounting integration and ease of use.

Choose eviivo if you need advanced guest communication workflows, multi-currency billing, and centralized multi-property management, supported by 230 reviews with recent active feedback. Use cases include boutique hotel groups and vacation rental portfolios growing beyond a single property.

Choose Preno if you operate a small independent property with simple daily operational needs, desire rapid staff adoption, and prioritize native Xero integration. Its high overall rating of 4.8/5 across 170 reviews supports this fit, but note the sharp recent drop in review volume, which introduces uncertainty about current product and support status.

Given eviivo’s broader feature set, active recent reviews, and stronger integration ecosystem, it is the more comprehensive choice for hotels seeking growth and operational depth. Preno remains a compelling option for smaller, simpler operations focused on ease of use and accounting efficiency.

Edge: Even (with reservations due to Preno’s drop in recent reviews).