eviivo Suite™ PMS vs. Preno:
Which Is Right for You?

The Decision

Choosing between eviivo Suite™ PMS and Preno hinges on your property’s size, management style, and operational needs. Both platforms aim to streamline hotel operations, but they diverge significantly in features, market presence, and user experience. Your decision should reflect which system aligns best with your current scale, growth plans, and preferred functionalities.

eviivo’s extensive global reach and broad feature set make it more suitable for multi-property portfolios and complex management; Preno’s simplicity and strong user ratings favor smaller hotels seeking straightforward operations. Which aligns better with your hotel’s goals?

Is eviivo Suite™ or Preno Better for Hotels?

eviivo Suite™ and Preno both tackle core hotel management challenges: reservations, guest communication, and distribution. eviivo, however, excels in supporting multi-property management with a broader feature set, including online check-in, guest messaging, and employee shift planning. Preno’s focus remains on ease of use, with a streamlined interface and vital integrations.

eviivo’s 191 reviews—most recent in the last 6 months—offer a more current perspective, whereas Preno’s fewer reviews and one recent review make its data less representative. Both products have high satisfaction, but eviivo’s larger, more recent review count signals a more active user base and ongoing support.

Do you need a platform that scales with growth or one that simplifies daily tasks?

eviivo Suite™ vs Preno: Which Should Your Hotel Choose?

If your hotel operates multiple properties, especially in different regions, eviivo is the clear choice. Its 32 verified partners and international presence, along with features like multi-currency and multilingual support, make it ideal for expanding portfolios. For small to medium hotels or boutique properties, Preno’s intuitive interface and strong customer support (rated 4.8/5) suit those prioritizing simplicity and quick onboarding.

For hotels looking for comprehensive automation—guest messaging, online check-in, task management—eviivo’s 21 exclusive features outperform Preno’s zero unique features. Conversely, if ease of use with minimal complexity is your goal, Preno’s 4.78/5 ease-of-use rating and positive reviews tip the scales.

When your focus is on scalability and feature depth, eviivo wins; for straightforward, user-friendly management, Preno is preferable.

Is eviivo Suite™ or Preno Easier to Use?

Preno’s ease of use is highly rated at 4.78/5, with many users praising its intuitive interface and helpful support team. Users appreciate its clean layout and straightforward management of bookings and guest communication, making onboarding swift and staff adoption smooth.

eviivo scores slightly lower at 4.43/5, with some reviews citing the interface could be more user-friendly. Users report that initial setup may require more time and effort, especially for managing multiple accommodations.

Edge: Preno.

Which Has Better Features: eviivo Suite™ or Preno?

eviivo offers 21 features exclusive to its platform, including multi-currency, digital registration, guest app, online check-in/out, task management, and integrated payment terminals. Its 30 shared features with Preno are complemented by these advanced capabilities, making it more comprehensive for complex operations.

Preno’s features focus on core management functions like centralized dashboard, channel management (integrates with SiteMinder), and guest communication automation. While effective, it doesn’t match eviivo’s breadth of specialized tools designed for large or multi-location properties.

Edge: eviivo.

Which Has Better Customer Support: eviivo or Preno?

eviivo’s customer support is rated 4.42/5, with reviews highlighting responsiveness and helpful onboarding. Support staff like Joseph and Xavier are praised for their prompt assistance, critical during initial implementation and troubleshooting.

Preno’s support is slightly higher at 4.8/5, with many reviews emphasizing the team’s responsiveness and proactive communication. Users often mention how Preno team members go above and beyond, facilitating smooth transitions and ongoing support.

Edge: Preno.

Which Has More Integrations: eviivo or Preno?

eviivo boasts 32 verified partners, including major online travel agencies like Expedia, Booking.com, Airbnb, and Google Hotel Ads. Its extensive integration network supports multi-channel distribution, payment terminals, and guest apps, giving it a significant advantage for large operations.

Preno has 17 verified integrations, primarily with Xero, SiteMinder, and Revinate, suitable for hotels prioritizing financial and channel management. Its fewer integrations may limit options for complex distribution or automation needs.

Edge: eviivo.

Which Do Hoteliers Rate Higher: eviivo or Preno?

eviivo’s overall rating is 0.93/5 based on 191 reviews, with recent feedback emphasizing ease of booking, integrations, and customer support. However, some negative reviews cite issues with conversions and overbooking mishaps, though these seem less recent.

Preno’s rating is a stellar 4.73/5 from 144 reviews, with newer reviews praising its simplicity, support, and automation. Hotels especially appreciate its user-friendly design and responsiveness.

For hoteliers prioritizing recent positive experiences, Preno’s higher rating and recent reviews indicate a better current perception.

Edge: Preno.

How Much Do eviivo and Preno Cost?

eviivo’s pricing starts at $700 monthly, with no free tier or trial, reflecting its enterprise-level features. Preno’s base price is slightly higher at $800 per month, also without a trial, but many users find it offers better value considering its simplicity and support.

Neither platform provides detailed tiered pricing or discounts publicly, so your decision may depend on negotiating based on your property’s size and needs.

What Type of Hotel Should Use eviivo?

• Hotels that manage multiple properties or have plans to expand.
• Businesses needing multi-currency and multilingual support.
• Resorts, boutique hotels, villas, and unique accommodations (like yurts or castles).
• Teams that value extensive automation, guest messaging, and integrated payment options.
• Not ideal if your hotel prefers minimal features or operates a single property with simple needs.

eviivo is designed for scalable, multi-property management with advanced features. If you want an all-in-one system that grows with your portfolio, this is your choice.

What Type of Hotel Should Use Preno?

• Small to medium hotels, inns, boutique properties, or motels.
• Hotels seeking an easy-to-learn, quick-to-implement PMS.
• Businesses that prioritize customer support and fast onboarding.
• Hotels that want a clean, straightforward system with vital integrations like Xero.
• Not ideal if your hotel requires multi-language support or extensive automation.

Preno suits properties that want reliable, simple operations and efficient guest management without the complexity of larger systems.

The Bottom Line for Hotels

eviivo Suite™ and Preno address different hotel management needs. eviivo’s extensive features, multi-property support, and global reach make it ideal for larger, growing portfolios, especially in complex distribution environments.

Preno’s highly rated ease of use and strong support are perfect for small to medium hotels that want to simplify daily management without sacrificing essential functionality.

If your property plans to expand or handles multiple locations, eviivo is the clear winner. For boutique or single-property hotels prioritizing simplicity, Preno offers a more intuitive experience.

Ultimately, your choice depends on your hotel’s size, growth ambition, and operational complexity.