eviivo Suite™ PMS vs. roommaster PMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) can significantly influence your hotel's operational efficiency, guest experience, and revenue. eviivo Suite™ and roommaster PMS both aim to streamline hotel management, but they serve different hotel profiles and operational needs. While eviivo is often favored by independent properties and vacation rentals with a focus on online distribution, roommaster emphasizes centralized operations for larger, multi-property hotels. Which solution aligns best with your hotel's scale and strategic priorities?

Is eviivo Suite™ or roommaster PMS Better for Hotels?

Both eviivo Suite™ and roommaster PMS aim to simplify your hotel’s operations, but they do so through different features and target markets. eviivo excels with its online booking, guest communication, and multi-channel distribution, making it a top choice for independent hotels, B&Bs, and vacation rentals. Conversely, roommaster emphasizes centralized management, detailed reporting, and operational automation, making it more suitable for larger or multi-property hotels. Do your priorities lean more toward online visibility or operational control?

eviivo is widely used worldwide, especially in Europe and North America, by independent properties and vacation rentals, with over 28,000 accommodations. roommaster, while slightly smaller in reach, boasts robust features for managing multiple properties with over 270 built-in reports and deep integration capabilities. If your hotel relies heavily on online channels and direct booking management, eviivo’s strengths stand out. For complex operations across multiple locations, roommaster’s centralized approach might serve you better. Are you looking for more online booking tools or operational consolidation?

eviivo Suite™ vs roommaster PMS: Which Should Your Hotel Choose?

If your hotel needs to maximize online distribution, guest communication, and manage small-to-medium portfolios, go with eviivo Suite™. Its ease of use, integrated booking engines, and extensive online channel partnerships make it ideal for independent hoteliers and vacation rental hosts. If your hotel requires a comprehensive back-end system with detailed reporting, multi-property management, and operational automation, roommaster is the better fit, especially for larger, multi-location hotels.

For properties prioritizing online visibility, automation, and guest engagement, eviivo’s 191 reviews with a 4.33/5 overall rating make it a compelling choice. Conversely, roommaster’s 83 reviews and a 4.33/5 rating reflect its strength in operational efficiency. Your decision should align with whether your focus is guest-facing distribution or internal operational control.

Is eviivo Suite™ or roommaster PMS Easier to Use?

eviivo Suite™ scores a 4.43/5 for ease of use, with many users praising its intuitive interface and straightforward onboarding. Customers frequently mention that its mobile app enhances flexibility, allowing on-the-go management, with review quotes highlighting how new users find it simple to adopt. However, some note the interface could improve further, especially in customization options.

roommaster has a solid 4.22/5 rating, with users appreciating its streamlined workflows and dashboard customization. Though some mention that the system can feel clunky initially, overall, staff find it manageable once trained, especially given its comprehensive features. The main difference lies in eviivo’s more modern, user-friendly design, versus roommaster’s deeper, more detailed control.

Edge: eviivo Suite™.

Which Has Better Features: eviivo Suite™ or roommaster PMS?

eviivo offers 6 features exclusive to its platform, including ancillary revenue tracking, multi-lingual support, a housekeeping mobile app, drag-and-drop tapechart, and tablet/kiosk check-in. Its core features include 45 shared functionalities, making it a flexible solution for small to medium properties.

roommaster, with 15 unique features, provides advanced capabilities like a booking engine, revenue management, guest feedback, gift vouchers, group booking engine, integrated ID scanner, and rules-based room assignments. Its 56 verified integrations also extend its functionality, especially for larger or multi-property hotels needing extensive operational tools.

Edge: roommaster PMS.

Which Has Better Customer Support: eviivo or roommaster?

eviivo’s customer support is highly rated, with a score of 4.42/5 and reviews emphasizing quick response times and dedicated onboarding support. Users frequently mention how support staff like Joseph and Xavier go above and beyond to resolve issues promptly, especially during setup.

roommaster’s support scores a 4.25/5, with reviews praising the ease of troubleshooting and quick responses. However, some users report inconsistency in support quality, highlighting areas for improvement, especially in complex issues or language options.

Edge: eviivo Suite™.

Which Has More Integrations: eviivo or roommaster?

roommaster leads with 56 verified integrations, including popular partners like Sage, Volo, GuestCentric, and Otelier, alongside shared partners such as Cendyn and TripAdvisor. Its extensive integration ecosystem allows larger hotels to connect multiple systems seamlessly.

eviivo has 32 verified partners, with shared integrations including Canary Technologies and TripAdvisor. Its integrations focus heavily on online travel agencies, channel managers, and marketing tools, making it ideal for smaller properties dependent on online distribution.

Edge: roommaster PMS.

Which Do Hoteliers Rate Higher: eviivo or roommaster?

eviivo’s 191 reviews and 4.33/5 overall rating suggest it’s highly valued by its user base, especially for independent hotels and vacation rentals. Recent reviews highlight praise for ease of use, support, and automation, with comments like “eviivo has been the perfect solution for simplifying our bookings and guest communication.”

roommaster’s 83 reviews reflect a solid 4.33/5 rating, with many users citing improvements in operational speed and data management. Large hotel chains and multi-property managers appreciate its comprehensive reporting and central control features.

Given the volume and recency of reviews, eviivo’s higher review count and more recent feedback make it the stronger rated product overall.

Edge: eviivo Suite™.

How Much Do eviivo and roommaster Cost?

eviivo’s pricing starts at $700 per month, with no free tier or trial information available. Its pricing model is straightforward but can be costly for very small properties or those seeking flexible, pay-as-you-go options.

roommaster charges a lower base price of $500 per month, also without a free trial, but offers a broader feature set for larger hotels. The costs depend largely on the property size and specific integrations, so a custom quote is typically required.

What Type of Hotel Should Use eviivo Suite™?

• Hotels that operate independently or have a small to medium portfolio.
• Teams that need simple, fast onboarding with online distribution and guest communication.
• Properties prioritizing direct booking management through multiple channels.
• Vacation rentals, B&Bs, boutique hotels, or unique accommodations like yurts or boats.
• Not ideal if your hotel relies heavily on complex back-end automation or multi-property management.

What Type of Hotel Should Use roommaster?

• Larger hotels or chains managing multiple properties.
• Hotels needing deep operational automation, detailed reporting, and customizable dashboards.
• Properties that benefit from extensive integrations with financial, marketing, or booking systems.
• Hotels focused on centralized data control and operational efficiency.
• Not ideal if your hotel is small, with minimal staff, or primarily relies on online distribution without complex internal workflows.

roommaster PMS vs eviivo Suite™: The Bottom Line for Hotels

The core difference is that eviivo centers around online booking, distribution, and guest engagement, making it ideal for independent properties and vacation rentals. roommaster emphasizes comprehensive operational management, suited for larger hotels with multiple locations.

If you need a straightforward, easy-to-use platform that boosts online visibility and guest communication, eviivo is your best choice, offering more recent reviews and higher overall ratings. For larger operations requiring detailed control, extensive integrations, and robust reporting, roommaster remains a strong contender, especially if your hotel is ready to invest in centralized management.

In conclusion, choose eviivo if your hotel values ease of online distribution and guest interaction, and opt for roommaster if your focus is operational efficiency across multiple properties.