The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 325 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Exely shines in support team responsiveness and partnership — especially for extended-stay properties (5.0/5), with exclusive features like Mobile optimized/responsive and Post-stay emails.
Side-by-side ratings based on 325 verified hotelier reviews on HTR.
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| Value for Money |
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| Starting Price | From $200/mo | Contact sales |
| Verified Reviews | 325 | 0 |
After analyzing 325 verified reviews, Exely users most value its support team responsiveness and partnership, booking engine ease of use and guest experience, direct bookings and revenue growth, while IBS Software users highlight . Click any theme to see what reviewers say.
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Support team responsiveness and partnership
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Booking engine ease of use and guest experience
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Direct bookings and revenue growth
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Rate, inventory, and promotion management
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Reporting and analytics depth
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Customization and branding flexibility
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Payment, invoice, and cancellation flow issues
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How each product ranks among Booking Engine vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #7 110 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #7 125 reviews | — |
| Large (75-199 rooms) ▾ | #2 68 reviews | — |
| X-Large (200+ rooms) ▾ | #5 14 reviews | — |
By Property Type
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| Boutique ▾ | #8 94 reviews | — |
| Luxury ▾ | #10 60 reviews | — |
| Branded / Chain ▾ | #10 48 reviews | — |
| Extended Stay ▾ | #14 12 reviews | — |
By Region
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| North America | #21 3 reviews | — |
| Europe ▾ | #16 24 reviews | — |
| Asia Pacific ▾ | #4 219 reviews | — |
| Middle East ▾ | #1 73 reviews | — |
Exely Booking Engine and iStay Booking Engine serve very different profiles within the hotel industry. Exely focuses exclusively on embedded direct booking solutions that reduce OTA dependency and optimize direct sales on hotel websites. It delivers a rich feature set tailored to direct revenue growth and rate control. In contrast, iStay by IBS Software aims for a unified cloud-native platform covering the entire customer journey, targeting larger properties and multi-segment operations with integrated property management and distribution, but lacks verified user feedback or feature data in the marketplace.
Both products address the critical hotel challenge of managing bookings efficiently, but their approaches diverge. Exely prioritizes increasing direct bookings via a highly customizable, branded booking engine that integrates with multiple distribution channels to centralize rate and inventory control. iStay claims to simplify hotel operations by consolidating multiple functions into one platform, including advanced distribution with real-time connectivity. However, without verified reviews or detailed feature disclosures, it is impossible to confirm its effectiveness or fit in real hotel operations.
If you run a small to medium independent hotel or boutique property focused on increasing direct bookings from your website, Exely is the data-supported choice. Its 325 reviews averaging 4.9/5 overall, including 165 in the last six months, demonstrate strong, current satisfaction, particularly among boutique hotels, city center hotels, and resorts where direct booking growth is key. Exely’s rich feature set—30 hotel-specific tools including multi-room booking, rate plan comparisons, and multi-currency support—aligns with properties seeking to reduce OTA commissions and control guest experience.
If you manage a large resort, casino, or multi-property brand looking for an all-in-one cloud-native platform that streamlines not only direct bookings but also PMS, distribution, and guest experience in one system, iStay Booking Engine by IBS Software may fit your strategic vision. However, the absence of user reviews, feature transparency, and pricing data means the choice relies on vendor discovery and demos rather than verified marketplace evidence. The lack of independent ratings introduces risk for operators prioritizing proven ROI and operational reliability.
Exely’s ease of use is well validated by its 4.9/5 rating on ease of use, supported by 325 reviews, including 165 recent ones. Reviewers consistently highlight the intuitive interface and simple navigation that help guests book in a few clicks, reducing drop-offs and improving conversion. Front desk and revenue managers report rapid staff adoption due to clear workflows and responsive onboarding rated 4.9/5. Users note occasional slowdowns after prolonged use, but overall usability remains strong.
iStay Booking Engine lacks any verified user ratings or feedback on ease of use, onboarding, or staff adoption. Without customer reviews, it is impossible to assess how end users experience the platform’s interface or how quickly teams adapt. This lack of data means no confidence can be placed in iStay’s usability claims.
Edge: Even.
Exely Booking Engine offers 30 hotel-specific features that iStay does not disclose or verify in any marketplace listing. Notable unique features include multi-room bookings, multi-lingual support, rate plan comparisons, booking abandonment recapture, GDPR compliance, customizable add-ons, meal plans, and extensive payment options such as PayPal, PayU, and Stripe. These features directly impact front desk and revenue workflows by automating rate and promotion management, expanding payment flexibility, and enhancing guest communication with pre- and post-stay emails.
iStay Booking Engine does not publicly list any unique features on Hotel Tech Report or provide a comparable feature breakdown, limiting the ability to contrast capabilities. Given that Exely’s feature set is comprehensive and tailored to direct booking growth, it currently holds a clear advantage.
Edge: Exely Booking Engine.
Exely Booking Engine has a perfect 5/5 customer support rating based on 325 reviews, with 165 recent ones sustaining the high score. Reviewers praise fast and solution-oriented responses, hands-on setup assistance, and ongoing partnership-style service. Hotels appreciate guidance that helps them fully leverage Exely’s tools, ensuring smooth daily operations and faster issue resolution.
iStay Booking Engine has no customer support ratings or reviews available. Without verified feedback, it is not possible to evaluate the quality, responsiveness, or helpfulness of IBS Software’s support services.
Edge: Even.
Exely Booking Engine integrates with 10 verified partners relevant to hotel operations, including Oracle Hospitality, Mews, Booking.com, IDeaS revenue management, and Google Hotel Ads. This ecosystem supports operational efficiency by synchronizing rates and inventory across popular PMS, channel managers, and third-party sales platforms critical to hotels aiming to maximize direct and indirect bookings.
iStay Booking Engine shows only 2 verified partners: Duetto and IBS Software itself. The smaller integration network limits connectivity options, potentially requiring more manual data handling or limiting distribution reach for properties depending on multiple software tools.
Edge: Exely Booking Engine.
Exely Booking Engine maintains an exceptional 4.9/5 overall rating across 325 reviews, with 165 recent reviews confirming current satisfaction. Multiple hotel segments rate Exely highly, including branded hotels (4.9/5, 49 reviews), city center hotels (4.9/5, 93 reviews), resorts (4.9/5, 72 reviews), and boutique hotels (4.9/5, 96 reviews). The last six months’ rating matches the overall score, indicating consistent performance.
iStay Booking Engine has no reviews on Hotel Tech Report, meaning there is no rating data to inform hoteliers. The absence of recent or historical reviews means its market reputation and customer satisfaction are unknown.
Edge: Even.
Exely Booking Engine publishes a base price of $200.00 with no freemium, no monthly flat or per-room fees, and no implementation fees. This transparent pricing model supports straightforward budgeting for independent hotels and smaller groups.
iStay Booking Engine does not publish pricing details, fees, or trial options. Prospective buyers must contact IBS Software for custom quotes, which may introduce complexity and limit price transparency during evaluation.
Not ideal if:
Not ideal if:
Exely Booking Engine specializes in direct booking growth with a fully embedded, branded booking engine and a deep feature set designed to increase website conversions, reduce OTA commissions, and centralize rate and inventory management. Its proven operational impact is supported by 325 verified reviews averaging 4.9/5, with current satisfaction maintained through 165 recent reviews. Exely’s strength lies in its tailored hotel features and broad integration network that supports independent and boutique properties aiming to boost direct revenue.
iStay Booking Engine by IBS Software offers an ambitious unified cloud-native platform that covers the entire hotel customer journey, including advanced distribution and property management. However, the lack of verified reviews, feature transparency, and pricing information creates uncertainty about its operational fit and ROI. Its target is likely larger hotel groups and resorts requiring an all-in-one system, but buyers must verify performance through direct vendor engagement.
Choose Exely Booking Engine if your priority is increasing direct bookings on your hotel website with a feature-rich, user-validated booking engine that integrates broadly and delivers measurable revenue uplift. Opt for iStay Booking Engine if your property demands a comprehensive cloud-native platform to unify all operations and distribution, and you have the resources to evaluate the platform firsthand due to the absence of marketplace validation.
Booking Engine pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $200/mo | — |
These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.
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Merchandising & Packages
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| Room substitutions | ||
| Multi-room bookings | ||
| Flat, floating and discounted rates | ||
| Pooled inventory | ||
| Special offers & discounts | ||
| Customizable add-ons | ||
| Meal plans | ||
| Website Integration | ||
| Social Media Integration/Bookings | ||
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Upselling & Cross Selling
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| Multi-room bookings | ||
| Room substitutions | ||
| Gift Vouchers | ||
| Booking abandonment recapture | ||
| Customizable add-ons | ||
| Special offers & discounts | ||
| Meal plans | ||
| Alternative accommodation recommendations (when no availability) | ||
| Loyalty program integration | ||
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Conversion
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| Mobile optimized/responsive | ||
| Special offers & discounts | ||
| Urgency messaging | ||
| Booking abandonment recapture | ||
| Multi-room bookings | ||
| Room substitutions | ||
| A/B testing & optimization | ||
| Price comparison widget | ||
| Multi-lingual | ||
| Conversion rate reports | ||
| Facebook conversion tracking | ||
| Customizable exit intent modals | ||
| Form autofill | ||
| Flexible dates | ||
| Rate plan comparisons | ||
| Google Hotel Ads Bookings | ||
| Tripadvisor Bookings | ||
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Payments
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| Multi-currency | ||
| Apple Pay | ||
| Google Pay | ||
| Paypal | ||
| PCI Compliance | ||
| PayU | ||
| Stripe | ||
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Transactional Emails
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| Booking abandonment recapture | ||
| Post-stay emails | ||
| Pre-stay emails | ||
| Confirmation emails | ||
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Group Bookings
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| Wedding & corporate booking modules | ||
| Availability block | ||
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Reporting & Analytics
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| Automated reporting | ||
| Conversion rate reports | ||
| Referral Reporting | ||
| Google Analytics tracking | ||
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Tax & Compliance
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| PCI Compliance | ||
| ADA Compliant | ||
| Tariffs | ||
| Multi-currency | ||
| GDPR compliant |
We analyzed 3 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"We took a proactive approach and collaborated with Exely, implementing various strategies, such as a loyalty program. The outcome has been outstanding — not only have we been able..."
No published case study for this goal yet.
"Once we switched to Exely, we immediately noticed a significant increase in reservations from online travel agencies. We discovered that our previous system had blocked some availa..."
No published case study for this goal yet.
What hoteliers love
A very large share of reviews praise Exely’s support and customer success teams for quick responses, hands-on setup help, and solution-oriented guidan... A very large share of reviews praise Exely’s support and customer success teams for quick responses, hands-on setup help, and solution-oriented guidance. Hotels often describe the relationship as a true partnership that helps them launch faster, solve issues quickly, and use the platform more effectively.
The Booking Engine is repeatedly described as intuitive, fast, and easy for guests to complete reservations with minimal friction. Reviewers say the c... The Booking Engine is repeatedly described as intuitive, fast, and easy for guests to complete reservations with minimal friction. Reviewers say the clean flow, mobile-friendly behavior, and simple navigation improve the guest journey and help increase completed bookings.
Reviewers most often say Exely helps shift sales from OTAs to the hotel website, improving direct booking conversion and overall revenue. Many note th... Reviewers most often say Exely helps shift sales from OTAs to the hotel website, improving direct booking conversion and overall revenue. Many note that the Booking Engine drives more profitable direct sales, reduces commission costs, and helps hotels better control guest relationships.
Where hoteliers push back
Many reviewers want more advanced reporting, deeper filtering, and more customizable dashboards to better track bookings, revenue, channels, and conve... Many reviewers want more advanced reporting, deeper filtering, and more customizable dashboards to better track bookings, revenue, channels, and conversion performance. While basic reports are useful, buyers clearly see analytics as an area where Exely could become a stronger decision-making tool for revenue teams.
Hotels frequently ask for more control over the booking widget, website design, colors, invoices, emails, and confirmation pages so the experience bet... Hotels frequently ask for more control over the booking widget, website design, colors, invoices, emails, and confirmation pages so the experience better matches their brand. This matters because many reviewers want Exely to feel less templated and more differentiated for each property.
Unique capabilities
It depends on your requirements. Exely Booking Engine and iStay Booking Engine (by IBS Software) share many core Booking Engine features, but each has unique capabilities. Exely Booking Engine offers 10 verified integration partners, while iStay Booking Engine (by IBS Software) offers 2. Review the feature comparison above to see where they differ before switching.
Exely Booking Engine: No. iStay Booking Engine (by IBS Software): No. Neither product currently offers a free tier. Most Booking Engine vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Exely has an HT Score of 96 and IBS Software has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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