Exely Booking Engine vs. RoomCloud Booking Engine:
Which Is Right for You?

The Decision

Choosing between Exely Booking Engine by Exely and RoomCloud Booking Engine by RoomCloud hinges on your hotel’s specific needs, the complexity of your operations, and your target markets. Both platforms aim to streamline the booking process and increase direct reservations, but they approach these goals differently. Exely offers a well-established, feature-rich solution with a strong global presence and extensive support, while RoomCloud emphasizes customization, multi-property management, and integrations with major metasearch portals.

Are you seeking a platform with a proven track record and extensive recent reviews, or one that offers more flexibility and advanced integrations? Let's explore how each stacks up in key areas.

Is Exely or RoomCloud Better for Hotels?

Exely’s strength lies in its high customer satisfaction, evidenced by a 92.67 HTR score, 144 reviews, and recent feedback from 63 reviews in the last six months. Users praise its ease of use, fast onboarding, and responsive support, making it ideal for hotels prioritizing reliability and strong customer service.

RoomCloud, despite its lower review count (6 total reviews), maintains a perfect 5/5 score and appeals with its extensive integrations, multi-property management, and mobile-first approach. However, the lack of recent reviews signals less current user feedback and possibly lower market penetration.

Given the data, Exely’s recent, numerous reviews and high ratings make it the stronger choice for hoteliers valuing proven performance and ongoing support. Are you ready to prioritize a platform with a larger, more active user base?

Exely vs RoomCloud: Which Should Your Hotel Choose?

If your hotel needs a straightforward, proven booking engine with a focus on direct bookings and excellent support, go with Exely. Its 144 reviews and high NPS (9.73/10) showcase consistent customer satisfaction across diverse hotel segments, especially in boutique, city center, and resort hotels.

Conversely, if your hotel operates multiple properties, requires deep customization, and plans to leverage metasearch campaigns, RoomCloud may be better suited. Its features like multi-property management and official integrations with Google Hotel Ads, TripAdvisor, and Trivago make it ideal for chains, vacation rentals, and hostels.

For most hoteliers seeking reliability, scalability, and recent positive feedback, Exely remains the clearer choice.

Is Exely or RoomCloud Easier to Use?

Exely scores a near-perfect 4.91/5 for ease of use, with users praising its intuitive dashboard, straightforward management of rates and availability, and quick onboarding process (4.84/5). Recent reviews highlight its user-friendly interface and responsive support team as key strengths.

RoomCloud also boasts a high ease-of-use rating (4.83/5), with users noting its efficient interface and the simplicity of managing multiple properties. However, some reviews mention room for interface improvements, and the smaller user base suggests less feedback on usability.

Edge: Exely. Its larger, more active user community and high satisfaction ratings underscore its superior usability.

Which Has Better Features: Exely or RoomCloud?

Exely offers 24 shared features, with five exclusive features such as room substitutions, rate plan comparisons, booking abandonment recapture, form autofill, and referral reporting. These features support advanced rate management and marketing strategies.

RoomCloud provides 24 shared features plus seven unique functionalities, including multi-lingual and multi-currency support, social media booking integration, gift vouchers, Apple Pay, Google Pay, and availability blocks—features particularly useful for international markets and flexible promotions.

While both platforms cover core booking needs, Exely’s dedicated marketing tools and reporting features give it an edge for hotels focused on direct revenue growth.

Which Has Better Customer Support: Exely or RoomCloud?

Exely’s customer support is highly rated at 4.96/5, with reviews emphasizing rapid response times and attentive assistance. Users report that the support team explains issues clearly and is proactive in implementing improvements.

RoomCloud’s support scores 4.58/5, with reviews citing kindness, efficiency, and responsiveness, but some users suggest they could be more proactive in communication.

Edge: Exely. Its consistently higher support rating and recent reviews highlight a more reliable, responsive customer service experience.

Which Has More Integrations: Exely or RoomCloud?

RoomCloud boasts 51 verified partners, including major metasearch portals like Google Hotel Ads, TripAdvisor, and Trivago, along with a range of third-party systems. Shared integrations with Exely include Oracle Hospitality, Clock, and IDeaS.

Exely has 8 verified partners, including Hotellab and Booking.com, but fewer overall. If extensive third-party integrations and metasearch campaign management are priorities, RoomCloud’s broader partner network makes it the better choice.

Edge: RoomCloud. Its significantly larger ecosystem supports more comprehensive and diverse integrations.

Which Do Hoteliers Rate Higher: Exely or RoomCloud?

Exely’s recent reviews (from the last six months) consistently praise its ease of use, support, and booking effectiveness. Its NPS score of 9.73/10 reflects strong loyalty, especially among boutique hotels and city center hotels.

RoomCloud, despite fewer reviews, maintains perfect ratings from those few users, indicating high satisfaction among smaller or niche properties. However, the limited recent feedback diminishes confidence in its current performance.

Edge: Exely. The volume and recency of reviews make it the more trusted option in terms of hoteliers’ overall ratings.

How Much Do Exely and RoomCloud Cost?

Exely’s pricing starts at $200 per month, with no free tier or trial, making it a predictable investment for hotels seeking a straightforward fee structure.

RoomCloud’s pricing is not publicly disclosed, which may hinder budget planning and comparison. Its lack of transparency suggests you’ll need to engage directly for a quote.

Given the clarity of Exely’s pricing, it provides a more straightforward value proposition for hotels.

What Type of Hotel Should Use Exely?

• Hotels that prioritize proven performance with extensive support and high recent reviews.
• Properties seeking a user-friendly booking engine that drives direct bookings and reduces OTA dependence.
• Hotels in boutique, city center, or resort segments that value reliability and customer service.
• Teams that prefer a platform with a strong global presence and responsive support.
• Not ideal if you need deep customization, advanced analytics, or extensive metasearch integration.

What Type of Hotel Should Use RoomCloud?

• Hotels managing multiple properties needing centralized control.
• Hospitality businesses that want extensive integration with metasearch portals for CPC and CPA campaigns.
• Hotels offering multilingual and multi-currency options targeting international guests.
• Properties looking to create customized offers, gift packages, and vouchers.
• Not ideal if you prefer a platform with a large, active user community or prioritize current reviews.

Exely vs RoomCloud: The Bottom Line for Hotels

Exely’s core advantage is its established reputation, high review count, and recent user feedback demonstrating robust support and ease of use. Its feature set and global presence make it a reliable choice for hotels seeking simplicity and proven results.

RoomCloud excels in its flexibility, multi-property management, and integrations with major metasearch portals, making it suitable for hotel chains and international properties with complex needs. However, its lower recent review activity suggests less current market traction.

When to choose Exely: if your hotel needs a straightforward, well-supported booking engine that improves direct bookings and has a proven track record. Its high customer satisfaction and recent reviews solidify its position as the safer, more dependable option.

When to select RoomCloud: if your hotel operates multiple locations, relies heavily on metasearch campaigns, or requires extensive customization and international features—just be aware of its limited recent feedback.

In conclusion, for most hoteliers looking for a trusted, actively used platform with recent positive reviews, Exely Booking Engine is the advisable choice. Its combination of ease of use, support, and proven effectiveness outweighs the advantages of RoomCloud’s broader integrations and customization options.