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Experience Hotel vs. Giggle.tips:
Which Is Right for You?
TLDR
We analyzed 66 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Experience Hotel shines in ease of use and customer support , with exclusive features like Guest profiles and Guest Feedback Module (comment cards/reviews).
Giggle.tips shines .
How Does Experience Hotel Compare to Giggle.tips?
Side-by-side ratings based on 66 verified hotelier reviews on HTR.
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| Starting Price | From $200/mo | Contact sales |
| Verified Reviews | 66 | 0 |
What Are the Pros and Cons of Experience Hotel vs Giggle.tips?
After analyzing 66 verified reviews, Experience Hotel users most value its support and responsiveness, pre-stay, mid-stay, and post-stay communication, personalized guest experience, while Giggle.tips users highlight . Click any theme to see what reviewers say.
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Support and Responsiveness
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Pre-Stay, Mid-Stay, and Post-Stay Communication
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Personalized Guest Experience
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User Interface
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System Integration Issues
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Language Support
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Experience Hotel vs Giggle.tips: Rankings by Hotel Segment
How each product ranks among Hotel CRM & Email Marketing vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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| Small (10-24 rooms) ▾ | #3 43 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #17 12 reviews | — |
| Large (75-199 rooms) | #17 2 reviews | — |
By Property Type
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| Boutique ▾ | #6 40 reviews | — |
| Luxury ▾ | #15 11 reviews | — |
| Branded / Chain ▾ | #13 14 reviews | — |
| Extended Stay ▾ | #6 7 reviews | — |
By Region
| Segment |
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| North America | #15 3 reviews | — |
| Europe ▾ | #5 56 reviews | — |
| Asia Pacific | #11 1 reviews | — |
The Decision
Selecting the right hotel CRM and email marketing platform can significantly impact your guest relationships, operational efficiency, and revenue. Experience Hotel by Experience Hotel, with its extensive review base and recent feedback, currently stands as the more proven choice compared to Giggle.tips by Giggle.tips, which lacks review data and market presence. Both aim to improve guest engagement, but their origins, features, and support differ markedly.
The key question is: which platform aligns better with your hotel’s size, needs, and strategic goals? Let’s explore that in detail.
Is Experience Hotel or Giggle.tips Better for Hotels?
Experience Hotel and Giggle.tips both target hotel CRM and email marketing; however, Experience Hotel offers a mature, feature-rich solution backed by 56 recent reviews and a 4.78 out of 5 overall rating. It provides a centralized platform focused on guest data management, personalized communication, and reputation control.
Giggle.tips, founded in 2019 with 0 reviews and no recent feedback, remains unproven in the marketplace. Its lack of user data, integrations, or customer feedback makes it difficult to assess its effectiveness or suitability. Does your hotel prefer a proven platform with a track record or a newer, untested solution?
Edge: Experience Hotel
Experience Hotel vs Giggle.tips: Which Should Your Hotel Choose?
If your hotel needs a comprehensive, well-supported CRM with automation and robust integration options, go with Experience Hotel. Its extensive feature set includes guest profiles, segmentation, marketing automation, API access, and reputation management, making it suitable for mid-sized to large hotels, boutique properties, and chains.
If, however, your hotel is a small operation or startup exploring CRM options without immediate need for advanced automation or integrations, Giggle.tips might appeal—though its lack of reviews or features raises questions about its readiness. For established hotels seeking reliability, Experience Hotel is the clear choice.
Edge: Experience Hotel
Is Experience Hotel or Giggle.tips Easier to Use?
Experience Hotel scores highly on ease of use, boasting a 4.72 out of 5 rating based on 56 reviews, with users praising its intuitive interface and straightforward onboarding. Customers highlight that staff can adopt the system quickly, citing a smooth learning curve and helpful support.
Giggle.tips offers no user ratings or reviews, so its usability remains unverified. Without user feedback, we cannot confirm whether it is user-friendly or supports rapid staff adoption.
Edge: Experience Hotel
Which Has Better Features: Experience Hotel or Giggle.tips?
Experience Hotel provides 30 exclusive features, including guest profiles, segmentation, email template editors, automation, API access, and reputation modules. These tools enable granular targeting, personalized communication, and comprehensive guest management.
Giggle.tips offers no documented features or integrations, casting doubt on its capabilities. Based on available data, Experience Hotel’s feature set is significantly more extensive and tailored to hotel needs.
Edge: Experience Hotel
Which Has Better Customer Support: Experience Hotel or Giggle.tips?
Experience Hotel’s support ratings stand at 4.67 out of 5, with reviews highlighting responsive, helpful service and ongoing assistance. Users appreciate the dedicated team and clarity during onboarding, although some mention room for faster responses.
Giggle.tips offers no support reviews or ratings, making it impossible to gauge its customer service quality. Given the proven support of Experience Hotel, it remains the more reliable choice.
Edge: Experience Hotel
Which Has More Integrations: Experience Hotel or Giggle.tips?
Experience Hotel boasts 40 verified partner integrations, including channel managers, PMS systems, and marketing tools like RoomRaccoon and Winhotel. This extensive network allows seamless data flow and operational efficiency.
Giggle.tips does not list any integrations or partnerships, limiting its potential for connecting with existing hotel systems. For hotels seeking integration options, Experience Hotel clearly leads.
Edge: Experience Hotel
Which Do Hoteliers Rate Higher: Experience Hotel or Giggle.tips?
Experience Hotel’s reviews reflect a high satisfaction score of 4.78/5, with feedback from boutique hotels, city center properties, and independents emphasizing its CRM capabilities and ease of use. Recent reviews underscore its role in improving reputation and guest communication.
Giggle.tips has no reviews, making it impossible to gauge user satisfaction or property-specific ratings. Without recent or any feedback, Experience Hotel remains the preferred choice.
Edge: Experience Hotel
How Much Do Experience Hotel and Giggle.tips Cost?
Experience Hotel’s pricing begins at $200 per month, with no free trial or implementation fees. Its cost aligns with its extensive features and market presence, making it suitable for hotels that want a proven, full-featured solution.
Giggle.tips does not disclose pricing details, which complicates direct comparison. Its lack of transparency suggests that hotels should seek more information before considering it as an option.
Edge: Experience Hotel
What Type of Hotel Should Use Experience Hotel?
- Hotels that prioritize guest relationships, reputation management, and personalized marketing.
- Teams that want automation for guest engagement, feedback collection, and targeted campaigns.
- Hotels seeking an integrated platform with multiple partners and extensive features.
- Properties aiming to reduce reliance on OTAs and increase direct bookings.
Not ideal if:
- Your hotel is very small with minimal CRM needs.
- You prefer a free or low-cost simple tool.
- Your team is not ready to handle a feature-rich system.
Edge: Experience Hotel
What Type of Hotel Should Use Giggle.tips?
- Startups or boutique hotels exploring CRM and email marketing.
- Hotels with minimal automation needs and simple communication workflows.
- Teams willing to test unproven software without guaranteed support or extensive features.
Not ideal if:
- Your hotel requires proven integration and support.
- You need detailed guest segmentation and automation.
- You prefer a platform with a large existing user base and reviews.
Edge: Experience Hotel
The Bottom Line for Hotels
Experience Hotel emerges as the stronger choice thanks to its proven track record, extensive feature set, and high user satisfaction. Its 56 recent reviews and 4.78/5 rating demonstrate its value to hotels focused on improving guest relationships and reputation.
If your hotel values reliability, integration, and comprehensive tools, Experience Hotel offers clear advantages, especially for mid-sized to large properties or boutique hotels with ambitious marketing and guest service goals.
Giggle.tips, lacking sufficient data, remains an unverified option better suited for very small or experimental operations that want to try new solutions without immediate commitment. Its absence of reviews and features makes it difficult to recommend confidently.
In conclusion, for hotels seeking a trusted, feature-rich CRM platform, Experience Hotel is the safer, more validated investment. It delivers the tools, support, and integrations necessary to elevate your guest experience and operational performance.
How Much Do Experience Hotel and Giggle.tips Cost?
Hotel CRM & Email Marketing pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $200/mo | — |
Which Features Does Experience Hotel Have That Giggle.tips Doesn't (and Vice Versa)?
According to HTR's product database, Experience Hotel and Giggle.tips share 0 features. Here are the key differences — features one has that the other lacks.
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| Centralized data warehouse | ||
| Centralized multi-hotel/multi-brand solution | ||
| Guest profiles | ||
| Personalized one-to-communication | ||
| Segmentation | ||
| WYSIWYG - HTML Editor |
Showing top differences. 18 more features differ between these products.
Experience Hotel vs Giggle.tips: The Bottom Line
What hoteliers love
While the support team is generally praised for their responsiveness and helpfulness, there are some concerns about the accessibility of support as we... While the support team is generally praised for their responsiveness and helpfulness, there are some concerns about the accessibility of support as well as the delayed responses after initial interactions.
Users frequently praise Experience for its ability to streamline communication with guests at key stages – before, during, and after their stay. This... Users frequently praise Experience for its ability to streamline communication with guests at key stages – before, during, and after their stay. This functionality allows hotels to customize guest experiences, provide assistance, and manage expectations efficiently.
Many reviews highlight the ability of Experience to gather guest information and preferences, enabling hotels to offer tailored services and create a... Many reviews highlight the ability of Experience to gather guest information and preferences, enabling hotels to offer tailored services and create a remarkable hospitality experience. This aspect significantly enhances guest satisfaction and loyalty.
Where hoteliers push back
Some users have mentioned issues with system integration, specifically with the PMS and other hotel management systems. This can cause delays and dupl... Some users have mentioned issues with system integration, specifically with the PMS and other hotel management systems. This can cause delays and duplication of work, leading to inefficiencies and user frustration.
A notable grievance is the limited language support within the Experience tool. Users have expressed a need for more languages in automated emails and... A notable grievance is the limited language support within the Experience tool. Users have expressed a need for more languages in automated emails and certain parts of the interface to cater to a broader guest demographic.
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About Experience Hotel vs Giggle.tips
Can Experience Hotel replace Giggle.tips?
It depends on your requirements. Experience Hotel and Giggle.tips share many core Hotel CRM & Email Marketing features, but each has unique capabilities. Experience Hotel offers 40 verified integration partners, while Giggle.tips offers 0. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Experience Hotel leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Experience Hotel or Giggle.tips offer a free plan?
Experience Hotel: No. Giggle.tips: No. Neither product currently offers a free tier. Most Hotel CRM & Email Marketing vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Experience Hotel and Giggle.tips?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Experience Hotel has an HT Score of 76 and Giggle.tips has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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