The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 194 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Giggle.tips shines .
Revinate shines in ease of use and customer support — especially for independent properties (4.9/5) , with exclusive features like Mobile Access and Flexible role based reporting.
Side-by-side ratings based on 194 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $600/mo |
| Verified Reviews | 0 | 194 |
After analyzing 194 verified reviews, Giggle.tips users most value its , while Revinate users highlight email marketing campaigns, guest feedback and surveys, training and implementation support. Click any theme to see what reviewers say.
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Email Marketing Campaigns
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Guest Feedback and Surveys
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Training and Implementation Support
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PMS Integration
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Technical Issues and Bugs
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Cost and Value Perception
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How each product ranks among Hotel CRM & Email Marketing vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | — | #7 19 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #4 101 reviews |
| Large (75-199 rooms) ▾ | — | #1 44 reviews |
| X-Large (200+ rooms) ▾ | — | #2 22 reviews |
By Property Type
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| Boutique ▾ | — | #3 94 reviews |
| Luxury ▾ | — | #3 113 reviews |
| Branded / Chain ▾ | — | #2 69 reviews |
| Extended Stay ▾ | — | #8 6 reviews |
By Region
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| North America ▾ | — | #1 90 reviews |
| Europe ▾ | — | #8 53 reviews |
| Asia Pacific ▾ | — | #2 18 reviews |
| Middle East | — | #5 4 reviews |
Choosing between Giggle.tips by Giggle.tips and Revinate (Marketing) hinges on your hotel’s specific needs in CRM and email marketing. Both solve the core problem of managing guest relationships and boosting direct bookings, but they diverge in scale, features, and market presence. With more recent reviews and a stronger overall reputation, Revinate appears to be the more mature and trusted option. Is your hotel capable of handling a more feature-rich platform, or do you prefer a simpler, less integrated solution?
Giggle.tips is a relatively new entrant founded in 2019, offering basic tools for hotel CRM and email outreach without a detailed feature set or extensive integrations. Revinate, established in 2009, boasts a comprehensive suite of over 41 features, including advanced segmentation, reputation management, and real-time alerts, making it a robust choice for hotels seeking in-depth marketing capabilities.
The core difference is their market maturity and review volume; Revinate has 149 reviews, with recent feedback emphasizing its ease of use, support, and feature depth, while Giggle.tips has no reviews available, limiting confidence in its performance. Do you want a proven platform backed by a large user base, or are you comfortable testing a newer, less documented product?
If your hotel needs a mature, feature-rich CRM and email marketing platform capable of deep segmentation, reputation monitoring, and extensive integrations, Revinate is the clear choice. Its strong reputation among hotels of all sizes—especially luxury and boutique properties—makes it ideal for hotels that rely heavily on personalized marketing and guest engagement.
Conversely, if your team is looking for a simplified, potentially more affordable solution with minimal complexity and fewer features, Giggle.tips might seem attractive. However, given the lack of reviews and data, Revinate’s proven track record makes it the safer, more effective choice for hotels focused on growth and customer relationships.
Revinate scores highly in usability, with a 4.62/5 rating and glowing reviews from hotels that praise its intuitive design, simple configuration, and minimal need for technical support. Its onboarding process is rated 4.43/5, indicating most users find it straightforward to adopt and operate.
Giggle.tips, on the other hand, offers no accessible reviews or usability ratings, making it impossible to assess its ease of use. Without user feedback, it’s risky to assume it will match Revinate’s smooth experience. Edge: Revinate.
Revinate offers 41 features, including A/B testing, social review tracking, guest profiles, automation, surveys, and integrations with platforms like TripAdvisor and social channels—features that Giggle.tips does not list at all. Its advanced segmentation, real-time alerts, and analytics are highly valued by users.
Giggle.tips, lacking detailed features and review data, appears to be a basic platform. For hotels seeking a broad set of tools to personalize guest communication and optimize campaigns, Revinate’s extensive feature set clearly outperforms. Edge: Revinate.
Revinate’s support scores 4.6/5, with reviews highlighting its helpful team, ongoing system upgrades, and strong guidance during onboarding. Customers appreciate its responsiveness and the availability of analytics and support resources.
Giggle.tips offers no review data or support ratings, making it difficult to evaluate its service quality. Considering the importance of reliable support in CRM solutions, Revinate’s proven support infrastructure gives it a distinct advantage. Edge: Revinate.
Revinate boasts 98 verified integrations, including popular PMS, digital marketing, and review platforms, enabling seamless data flow and automation. Giggle.tips has no listed integrations, which could limit its utility in complex hotel environments.
For hotels relying on multiple systems and data sources, Revinate’s extensive integration network simplifies operations and enhances data accuracy. Edge: Revinate.
Revinate scores 4.67/5 based on 149 reviews, predominantly from hotels in North America and Europe, with high ratings from luxury, boutique, and resort properties. Recent reviews praise its user-friendly interface and ROI-driven features.
Giggle.tips, with no reviews, offers no user feedback to support its effectiveness or satisfaction levels. Given the data, Revinate’s higher ratings and active user base make it the preferred choice for hoteliers seeking proven results. Edge: Revinate.
Giggle.tips does not publicly list pricing or offer a free trial, making it difficult to evaluate its cost value. Revinate’s base price is $600 per month, with no mention of discounts or tiered plans.
While Revinate’s higher cost reflects its extensive features, its proven ROI and large user base suggest value for money. Be cautious with Giggle.tips until more transparent pricing and value data become available.
Not ideal if:
Edge: None clearly, but Revinate’s extensive capabilities make it a safer bet for most hotels.
Not ideal if:
Edge: Revinate.
Revinate offers a highly detailed, mature, and supported platform with a broad feature set, making it the stronger choice for most hotels. Its extensive integrations, proven user satisfaction, and recent reviews support its position as the leader in hotel CRM and email marketing.
Giggle.tips, while potentially suitable for very small or budget-conscious properties, lacks review data, features, and integrations needed for scalable growth. Unless your hotel’s needs are extremely basic, Revinate’s advantages outweigh the risks.
In summary, if your hotel values reliability, depth, and proven performance, Revinate should be your go-to. For those seeking a simple, low-cost entry point, Giggle.tips may be worth watching, but caution is advised until more data is available.
Hotel CRM & Email Marketing pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | — | From $600/mo |
According to HTR's product database, Giggle.tips and Revinate (Marketing) share 0 features. Here are the key differences — features one has that the other lacks.
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| A/B Testing | ||
| Assign alerts to departments | ||
| Certified TripAdvisor Review Collection Partner | ||
| Flexible role based reporting | ||
| Mobile Access | ||
| Social review tracking |
Showing top differences. 29 more features differ between these products.
We analyzed 4 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"I love logging in and seeing how much revenue and how many nights have been booked through our emails. It’s easy to compare campaigns to understand what’s resonating and where we m..."
No published case study for this goal yet.
"Revinate Marketing makes it really easy for my team to react quickly to market demands. It’s intuitive and easy to use. We can go from idea to launch in less than an hour."
What hoteliers love
Users appreciate Revinate's email marketing platform for its ease of use, extensive segmentation capabilities, and detailed performance reports. This... Users appreciate Revinate's email marketing platform for its ease of use, extensive segmentation capabilities, and detailed performance reports. This helps hotels create personalized campaigns that drive direct revenue. However, some users mention the need for more customization options in email design.
Revinate's guest feedback and survey tools are highly valued for their ability to collect and consolidate reviews from multiple channels, providing cr... Revinate's guest feedback and survey tools are highly valued for their ability to collect and consolidate reviews from multiple channels, providing critical insights for service improvement. Direct response capabilities save time and demonstrate responsiveness to guests.
While Revinate is praised for its customer service, several users mention that new users require better training and more comprehensive support during... While Revinate is praised for its customer service, several users mention that new users require better training and more comprehensive support during the implementation phase, particularly if they lack a strong IT background.
Where hoteliers push back
A few reviews point out technical glitches and bugs in the system, including issues with email formatting and integration stability that affect the ov... A few reviews point out technical glitches and bugs in the system, including issues with email formatting and integration stability that affect the overall user experience. Users hope for more consistency and timely updates to address these problems.
Although Revinate is seen as a valuable tool, numerous hoteliers mention that it is relatively expensive. They feel that it offers great ROI but sugge... Although Revinate is seen as a valuable tool, numerous hoteliers mention that it is relatively expensive. They feel that it offers great ROI but suggest that a lower cost or more flexible pricing model would better suit smaller properties.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Giggle.tips and Revinate (Marketing) share many core Hotel CRM & Email Marketing features, but each has unique capabilities. Giggle.tips offers 0 verified integration partners, while Revinate (Marketing) offers 98. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Revinate (Marketing) leads in ease of use at 4.6/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Giggle.tips: No. Revinate (Marketing): No. Neither product currently offers a free tier. Most Hotel CRM & Email Marketing vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Giggle.tips has an HT Score of 0 and Revinate has 78. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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