Experience Hotel vs. Hapi Guest:
Which Is Right for You?

The Decision

Choosing the right hotel CRM and email marketing platform can significantly impact your ability to personalize guest experiences, streamline operations, and boost revenue. Both Experience Hotel and Hapi Guest aim to serve hoteliers with robust guest relationship management tools, but they approach this goal differently. Experience Hotel offers an all-in-one CRM with marketing automation, while Hapi excels as an integration platform that consolidates data from multiple sources. Which will better meet your hotel’s specific needs?

Is Experience Hotel or Hapi Better for Hotels?

Experience Hotel is a mature CRM platform designed specifically for the hotel industry, emphasizing guest engagement, reputation management, and marketing automation. Its key strength lies in proactive communication tools that help you manage guest relationships from pre-stay to post-stay, with a user-friendly interface rated 4.72/5. It boasts 56 reviews, with recent feedback indicating consistent satisfaction and a 96% likelihood to recommend.

Hapi, by contrast, positions itself as an integration platform that simplifies connecting disparate hotel systems, with a focus on data unification and operational efficiency. With 60 reviews and a slightly higher recent support rating (4.83/5), Hapi’s core advantage is its ability to create a unified guest profile by consolidating data across PMS, CRM, POS, and other operational systems. Both products are highly rated, but Experience Hotel’s more recent reviews and higher overall rating make it the more validated solution among hoteliers.

Are you looking for a comprehensive CRM with automation features or a flexible integration platform that consolidates existing systems? Your choice depends on whether your priority is guest engagement or data connectivity.

Experience Hotel vs Hapi: Which Should Your Hotel Choose?

If your hotel needs a dedicated CRM that handles guest communication, feedback collection, and marketing automation, Experience Hotel is the clear choice. It offers features like segmentation, guest feedback modules, and open API access, making it suitable for boutique, independent, and city-center hotels focused on direct relationships and reputation management.

If your hotel requires a robust integration platform that connects multiple systems—PMS, POS, Spa, CRM—Hapi is better suited. Its strength lies in simplifying complex system integrations, reducing costs, and providing a unified guest profile primarily for hotels with diverse operational systems seeking operational agility. Larger brands or properties with existing systems that need consolidation will find Hapi’s capabilities more aligned with their needs.

In summary, choose Experience Hotel for a dedicated, feature-rich guest CRM, and Hapi if your goal is to streamline system integrations and data flow across multiple platforms.

Is Experience Hotel or Hapi Easier to Use?

Experience Hotel’s interface scores 4.72/5, praised for its simplicity and ease of navigation, which facilitates rapid staff onboarding. Its onboarding process averages 4.48/5, with reviews highlighting intuitive workflows, making it accessible even to less tech-savvy teams.

Hapi’s interface is slightly less rated at 4.64/5 but still highly rated, with users appreciating its straightforward approach to integration setup and management. Support during deployment is frequently described as prompt and knowledgeable, easing the learning curve for staff.

Edge: Experience Hotel. Its higher ease-of-use rating and positive reviews on onboarding make it the easier platform for your team to adopt quickly.

Which Has Better Features: Experience Hotel or Hapi?

Experience Hotel offers five features that Hapi does not, including segmentation, guest feedback modules, marketing automation, open API, and TripAdvisor connectivity. These tools support targeted campaigns and reputation enhancement, particularly valuable for boutique and independent hotels.

Hapi, on the other hand, provides five unique features like data migration services, pace and sales reporting, contact management, A/B testing, and PCI compliance. These are more geared towards operational analytics, data security, and system migration, fitting larger or more complex properties.

Both products share 25 features, but their unique functionalities cater to different hotel needs. For guest engagement, Experience Hotel’s marketing tools give it an edge. For data management and integration, Hapi’s specialized features excel.

Edge: Experience Hotel. Its suite of CRM and engagement features is more relevant for direct guest relations and reputation management.

Which Has Better Customer Support: Experience Hotel or Hapi?

Experience Hotel’s support scores 4.67/5, with reviews indicating responsive and helpful service, though some mention support accessibility issues. It’s praised for its dedicated team and helpful onboarding, especially for boutique hotels.

Hapi surpasses here, with a support rating of 4.83/5. Reviewers describe Hapi’s team as knowledgeable, responsive, and supportive during implementation, often going beyond expectations to ensure smooth deployment.

Edge: Hapi. Its slightly higher support rating and positive recent reviews make it the more dependable partner for ongoing assistance.

Which Has More Integrations: Experience Hotel or Hapi?

Hapi boasts 66 verified integrations, including major PMS, CRM, and operational systems, with eight shared partners such as Opera, Mews, and Stayntouch. Its extensive connectivity supports hotels with diverse systems seeking a centralized data view.

Experience Hotel, with 40 verified partners, covers many core integrations but lags behind Hapi in total partner count. Shared integrations include WebRezPro and Oracle Hospitality, but it offers fewer options for broader system connectivity.

Edge: Hapi. Its larger integration network makes it more adaptable for properties with multiple operational systems.

Which Do Hoteliers Rate Higher: Experience Hotel or Hapi?

Experience Hotel’s overall rating of 4.78/5 is based on 56 reviews, with a strong 96% likelihood to recommend and an average rating of 4.79/5 among boutique hotels. Recent reviews praise its CRM and reputation management capabilities.

Hapi has a slightly higher overall rating of 4.8/5 from 60 reviews and a 96% likelihood to recommend, with some segments like branded hotels rating it as high as 5/5. Review comments highlight its seamless integration and support, especially among larger properties.

While both products are highly rated, Experience Hotel’s more extensive and recent review base provides a slightly stronger confidence in its performance.

Edge: Experience Hotel. Its higher review count and recent positive feedback give it a slight edge in hotel satisfaction.

How Much Do Experience Hotel and Hapi Cost?

Experience Hotel charges a flat $200/month, with no implementation or trial fees, making it accessible for small to medium hotels seeking a budget-friendly CRM.

Hapi’s base price is $1,400/month, with no trial or implementation fees, reflecting its focus on larger properties or those needing extensive system integrations. Its higher cost aligns with its broader connectivity and data integration capabilities.

Your choice depends on your hotel’s size and budget: smaller or boutique hotels will find Experience Hotel more affordable, while larger properties may justify Hapi’s higher investment.

What Type of Hotel Should Use Experience Hotel?

• Hotels that prioritize guest engagement, reputation management, and marketing automation.
• Teams that want a dedicated CRM to manage personalized communications at all guest journey stages.
• Hotels with a focus on boutique, independent, or city-center segments.
• Hotels aiming to reduce reliance on OTAs and increase direct bookings.
• Hotels that want an intuitive, user-friendly platform with built-in guest feedback tools.

Not ideal if your hotel heavily relies on complex system integrations or needs a data unification platform.

What Type of Hotel Should Use Hapi?

• Hotels with multiple operational systems seeking a single data source.
• Teams that want to simplify system integrations to cut costs and improve efficiency.
• Larger hotels or chains with diverse technology stacks.
• Hotels needing rapid deployment of new integrations and data migration.
• Hotels focused on operational analytics, data security, and system flexibility.

Not ideal if your primary goal is guest engagement or reputation management without extensive system integrations.

The Bottom Line for Hotels

Experience Hotel offers a comprehensive CRM that enhances guest relationships through targeted communication, reputation management, and automation. It’s especially suited for boutique hotels, independents, and properties emphasizing direct guest engagement, with high user satisfaction and recent reviews backing its effectiveness.

Hapi is a data integration powerhouse that consolidates multiple hotel systems into a unified guest profile, ideal for larger or tech-heavy properties. Its extensive integration network and support make it a go-to solution for hotels seeking operational efficiency and system flexibility.

If your hotel values personalized guest communication and reputation building, Experience Hotel is the better pick. If you need a strong integration backbone that connects your existing systems and enhances data visibility, Hapi is the superior choice.

In summary, for direct guest engagement and marketing automation, choose Experience Hotel. For seamless system integration and operational data unification, go with Hapi. Your decision should align with your hotel’s core priorities—guest experience or system connectivity.