Experience Hotel vs. NAVIS Marketing Suite:
Which Is Right for You?

The Decision

Choosing between Experience Hotel and NAVIS Marketing Suite hinges on your hotel’s specific needs. Both aim to boost your direct bookings and guest engagement, but they approach this from different angles—Experience Hotel as a comprehensive CRM and guest communication tool, NAVIS as a marketing automation platform tightly integrated with your PMS. Which aligns best with your goals?

Experience Hotel offers a well-rounded, feature-rich CRM with high user ratings, especially for guest relationship management. NAVIS, meanwhile, emphasizes marketing automation and demand generation but has a limited regional presence and fewer reviews. Do you prioritize in-depth guest engagement over broad marketing outreach?

Is Experience Hotel or NAVIS Better for Hotels?

Experience Hotel excels at managing guest relationships with a high overall rating of 4.78/5 based on 56 recent reviews, with excellent support (4.67/5) and ease of use (4.72/5). Its core strength lies in personalized communication, guest feedback, and reputation management, making it ideal for hotels that want to foster loyalty and gather detailed guest insights.

NAVIS, with a rating of 4.36/5 from just 7 reviews—none recent—focuses on marketing automation, demand generation, and campaign tracking. Its strengths are automation features like surge alerts and A/B testing, suited for hotels aiming to maximize revenue through targeted marketing efforts.

If your hotel needs a robust CRM to deepen guest relations, Experience Hotel is the clear choice. If your focus is on automating marketing campaigns and demand creation, NAVIS could work, but its limited reviews and regional focus weaken its position.

Which Should Your Hotel Choose: Experience Hotel or NAVIS?

If your hotel needs a comprehensive guest relationship management system that improves guest satisfaction and online reputation, go with Experience Hotel. Its extensive feature set (20 unique features) and high satisfaction ratings make it ideal for boutique, boutique, and independent hotels seeking personalized engagement.

If, however, your marketing team requires a platform that automates promotional messages, tracks campaign effectiveness, and supports high-value demand generation, NAVIS is better suited—even though its fewer features (3 unique ones) and regional limitations are drawbacks. It’s best for hotels with mature marketing strategies seeking automation.

For most hotels prioritizing guest relations and reputation, Experience Hotel’s proven track record and more recent reviews make it the safer bet. Hotels targeting aggressive marketing campaigns may consider NAVIS, but should be aware of its narrower regional footprint and limited recent feedback.

Is Experience Hotel or NAVIS Easier to Use?

Experience Hotel scores 4.72/5 for ease of use, with most reviews praising its intuitive interface and straightforward onboarding. Users highlight that staff find it simple to navigate, and the platform’s automation reduces manual work, making daily operations smoother.

NAVIS scores slightly lower at 4.29/5, with reviews mentioning that its numerous features can be overwhelming for smaller properties. Users suggest that hiding unnecessary features could improve usability, indicating a steeper learning curve.

Edge: Experience Hotel.

Which Has Better Features: Experience Hotel or NAVIS?

Experience Hotel offers 20 exclusive features, including segmentation, guest feedback modules, marketing automation, GDPR and CCPA compliance, and open API integrations. These allow your team to segment audiences precisely, automate personalized messaging, and monitor database health.

NAVIS provides three unique features, notably custom segment messaging, surge alerts, and A/B testing—valuable but less comprehensive. Its strengths lie mainly in targeted marketing automation rather than extensive CRM functionalities.

Edge: Experience Hotel.

Which Has Better Customer Support: Experience Hotel or NAVIS?

Experience Hotel’s support ratings (4.67/5) and recent reviews praise its responsiveness and helpfulness, with comments like “Team available all the time” and “support team is very responsive.” Users feel supported during onboarding and ongoing use, which enhances confidence.

NAVIS’ support scores 3.93/5, with reviews indicating inconsistent experiences. Some users mention support delays or generic responses, which hampers quick issue resolution.

Edge: Experience Hotel.

Which Has More Integrations: Experience Hotel or NAVIS?

Experience Hotel boasts 40 verified integration partners, including major PMS and channel managers like WebRezPro, Mews, and Mirai, offering broad connectivity. Its open API also allows custom integrations, giving flexibility to your tech stack.

NAVIS has 17 verified partners, including Inntopia and RoomKey PMS, with fewer options for third-party integrations. Shared partners include WebRezPro and Mews, but overall, its ecosystem is narrower.

Edge: Experience Hotel.

Which Do Hoteliers Rate Higher: Experience Hotel or NAVIS?

Experience Hotel’s 56 recent reviews, with a 4.78/5 rating, reflect high satisfaction across boutique, independent, and hostels segments. Its latest reviews praise intuitive features and customer support, indicating strong current performance.

NAVIS has limited recent reviews (none in the last 6 months), with a 4.36/5 rating based on 7 reviews. Its users appreciate demand generation but note usability issues, especially for smaller properties.

Edge: Experience Hotel.

How Much Do Experience Hotel and NAVIS Cost?

Experience Hotel charges a clear $200 monthly, with no trial or implementation fees, making budgeting straightforward. Pricing is transparent and suitable for mid-sized hotels seeking a full-featured CRM.

NAVIS does not publish specific pricing info, which might complicate budget planning. Given its narrower regional focus and fewer recent reviews, it may be tailored more to larger, enterprise-level properties with existing marketing budgets.

What Type of Hotel Should Use Experience Hotel?

• Hotels that want to deepen guest relationships through personalized communication and feedback.
• Teams seeking a platform to manage email marketing, reputation, and guest data in one place.
• Hotels aiming to reduce reliance on OTAs and boost direct bookings.
• Hotels with a focus on reputation management and proactive guest engagement.

Not ideal if:

• Your property is very small or budget-constrained.
• You need multi-language support immediately.
• Your primary goal is marketing automation over CRM.

What Type of Hotel Should Use NAVIS?

• Hotels with a dedicated marketing team looking for automation tools like surge alerts and A/B testing.
• Properties aiming to generate high-value demand through targeted campaigns.
• Larger hotels or resorts with existing PMS integrations seeking to optimize revenue streams.
• Hotels that want detailed campaign tracking and ROI analysis.

Not ideal if:

• You prefer a full CRM with extensive guest engagement features.
• Your property is regional outside North America.
• You need broad third-party integrations beyond what NAVIS offers.

The Bottom Line for Hotels

Experience Hotel is the more established, highly-rated platform with a rich feature set designed for deep guest engagement. Its broad regional presence and strong reviews make it an ideal choice for boutique and independent hotels that prioritize personalized service.

NAVIS offers powerful marketing automation, but its limited recent feedback and regional scope restrict its appeal. It’s better suited for larger properties with mature marketing teams seeking demand generation and campaign management.

If your hotel values a comprehensive CRM with proven support and extensive integrations, Experience Hotel is the clear choice. For hotels primarily focused on automated marketing and high-value demand, NAVIS can be considered, but its regional limitations and fewer recent reviews weaken its position.

This comparison provides a detailed, fact-backed view to help you make an informed decision aligned with your hotel’s strategy and operational needs.