NAVIS Marketing Suite

Ranked 21 (out of 54) in Hotel CRM & Email Marketing

Hotel CRM & Email Marketing

NAVIS Marketing Suite gives hospitality marketers the ability to do more with less while improving e...

Ratings Snapshot

Certificate of Excellence
Read 7 reviews
86%
Recommend
HTR Score icon
HT SCORE
13 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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NAVIS Marketing Suite has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #21 out of 54 in Hotel CRM & Email Marketing

Ease of Use
4.3/5
ROI
4.0/5
Implementation
4.2/5
Customer Support
4.6/5
Verified Customer Support

NAVIS’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Resorts Leader: Profitroom
    93%
    3 verified reviews
  • Luxury Hotels 2 verified reviews
    100%
    2 verified reviews
  • Boutiques Leader: Revinate
    60%
    1 verified reviews

NAVIS Marketing Suite Overview

Top Alternative: Revinate (Marketing)

NAVIS Marketing Suite Overview

As an essential component of the NAVIS Direct Booking Platform, Marketing Suite fully integrates with your PMS, helping hospitality marketing teams generate high-value demand and drive more direct revenue. NAVIS Marketing Suite automates and delivers personalized marketing messages and relevant offers to your guests and prospects. Reach guests at the right time, the right place, through the right ...

About NAVIS

Founded in 1987 | Headquarters in Bend, OR | 220 employees

For hospitality professionals, getting and keeping profitable guests is tougher than ever. NAVIS has created the only complete Direct Booking Platform that help...

Integrates with

  • Property Management Systems
  • Content Marketing
  • Hotel CRM & Email Marketing
Browse integrations (18 verified)

Pros & Cons

Like 86% recommend

Director of Reservation Sales

- Relationship between Client Advocates and all properties has been excellent both with Reservations and Marketing. CAs are highly engaged when highlighting improvements and diligent in presenting opportunities along wi...

Marketing Manager in San Diego (United States)

Great automation and ad hoc capabilities. Tracks offline revenue as well as online which is critical.

Corporate Director of Reservation Sales

NAVIS allows us to optimize our most profitable channel through: 1) A lead management system & overflow reservations support that allows us to chase down every revenue opportunity. 2) 24/7 customized client support for...

Concierge in Caracas (Venezuela)

Director of Reservation Sales

NAVIS has been a great partner to accommodate/produce certain reports we require from corporate level. Let's continue to maintain a thorough communication in future!

Front Office Manager in San Marcos (United States)

Ease of use: for being a smaller property, there are too many ways to get to where you need to go. If there was a way to hide or get rid of the features that weren't applicable to us, it would be a better program overall...

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Expert Q&A and Partner Recommendations

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GETTING STARTED

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Features

Marketing Automation

4/5 features

Template Builder

4/5 features

Guest Profiles

4/5 features

Segmentation

4/5 features

Privacy & Compliance

4/5 features

Active Markets

MARKETS SERVED
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
VERIFIED MARKETS
  • United States of America
  • Venezuela

7 Verified NAVIS Reviews

Likelihood to Recommend
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This vendor is 100% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Hotel CRM & Email Marketing providers. It is advised that you ask for recent references before proceeding.

November 21, 2018

NAVIS Marketing Suite Review: "Financial Advisors" at our fingertips

Director of Reservation Sales from Resorts in San Diego (United States of America)

Recommend 10/10
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What do you like most?

- Relationship between Client Advocates and all properties has been excellent both with Reservations and Marketing. CAs are highly engaged when highlighting improvements and diligent in presenting opport...

What do you dislike or think could be improved?

NAVIS has been a great partner to accommodate/produce certain reports we require from corporate level. Let's continue to maintain a thorough communication in future!

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

November 20, 2018

NAVIS Marketing Suite Review: NAVIS allows us to optimize business & drives results!

Corporate Director of Reservation Sales from Luxury Hotels in Mill Valley (United States of America)

Recommend 10/10
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What do you like most?

NAVIS allows us to optimize our most profitable channel through: 1) A lead management system & overflow reservations support that allows us to chase down every revenue opportunity. 2) 24/7 customized cl...

What do you dislike or think could be improved?

One of the strengths that NAVIS provides is a channel to provide feedback and ideas to improve the products. Once identified and shared, would like to see a quicker roadmap for development (I'm sure ever...

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
5

February 13, 2018

NAVIS Marketing Suite Review: Navis is a well rounded product with a confusing customer experience.

Regional Marketing Manager from Boutiques in New Orleans (United States of America)

Recommend 6/10
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What do you like most?

navis is a relatively well rounded CRM tool, with a user-friendly platform. Once you a get the hang of the platform, it is easy to conduct email blasts in-house as well as manage your CRM system.

What do you dislike or think could be improved?

Client services requests can be frustrating as it goes to a generic ticketed email address that can sometimes be overlooked. Have had some incidents where a request was completely ignored/missed deadline....

Customer Support
2.5
Ease of Use
4
Value for money
3
Implementation
3

October 06, 2017

NAVIS Marketing Suite Review: Navis was an interesting addition to our independent boutique property. It was a great way to take reservation...

Front Office Manager

Recommend 9/10
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What do you like most?

The customer service: our client advocate was personable and catered our training and implementation week to our companies needs.

What do you dislike or think could be improved?

Ease of use: for being a smaller property, there are too many ways to get to where you need to go. If there was a way to hide or get rid of the features that weren't applicable to us, it would be a better...

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4

May 21, 2017

NAVIS Marketing Suite Review: I highly advise using Navis

Concierge from Resorts in Caracas (Venezuela)

Recommend 8/10
Full blue star
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What do you like most?

Super easy to use, send lots of emails quickly and optimizes your workflow - has had a nice ROI for us

What do you dislike or think could be improved?

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

April 12, 2017

NAVIS Marketing Suite Review: Potential to be a great CRM partner but needs to keep up with the times

Marketing Manager

Recommend 7/10
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What do you like most?

Great automation and ad hoc capabilities. Tracks offline revenue as well as online which is critical.

What do you dislike or think could be improved?

Outdated user interface. List building not flexible at all

Customer Support
n/a
Ease of Use
3
Value for money
4
Implementation
4

Pricing

Profile empty

NAVIS hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

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