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NAVIS Marketing Suite
4.3 (7 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
NAVIS Marketing Suite
Unranked in Hotel CRM & Email Marketing
NAVIS Marketing Suite gives hospitality marketers the ability to do more with less while improving efficiency, increasing productivity, and generating greater returns from their marketing.
86% recommended by 5 hotels
More than 50% of NAVIS’s reviews come from United States.
What is NAVIS?
Founded in 1987 | Headquarters in Bend, OR | 220 employees
NAVIS Marketing Suite is a comprehensive hospitality marketing platform that seamlessly integrates with your Property Management System (PMS). Designed to empower hospitality marketing teams, it facilitates the generation of high-value demand and boosts direct revenue. The platform automates the delivery of personalized marketing messages and relevant offers, ensuring guests receive communications at the optimal time, place, and through the most effective channels. Additionally, NAVIS Marketing Suite tracks and analyzes the effectiveness of marketing campaigns across both online and offline channels, enabling businesses to maximize guest experiences and drive more direct bookings.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of NAVIS products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
NAVIS Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
NAVIS Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by NAVIS
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
NAVIS's Provided Description:
"As an essential component of the NAVIS Direct Booking Platform, Marketing Suite fully integrates with your PMS, helping hospitality marketing teams generate high-value demand and drive more direct revenue. NAVIS Marketing Suite automates and delivers personalized marketing messages and relevant offers to your guests and prospects. Reach guests at the right time, the right place, through the right channel. Track and analyze marketing campaign effectiveness across online and offline channels. Maximize guest experience and drive more direct booking revenue."
FAQs
NAVIS Marketing Suite Alternatives
Not sure if NAVIS is right for your hotel? Here are similar Hotel CRM & Email Marketing vendors that could be a good fit for your hotel:
Features
Marketing Automation
4/5 features
Template Builder
4/5 features
Guest Profiles
4/5 features
Segmentation
4/5 features
Privacy & Compliance
4/5 features
Data Management
4/5 features
Feedback & Surveys
4/5 features
Q2 '26 Hotel CRM & Email Marketing Survey Insights
Is NAVIS a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 21
Mid-sized
95%
(166)
Profitroom is a top Hotel CRM & Email Marketing pick among mid-sized hotels on HotelTechReport, with reviewers pointing to stay proposals that arrive in under a minute and CRM email campaigns that make direct offers look polished.
#2
of 15
Large
92%
(44)
dailypoint™ is a top Hotel CRM & Email Marketing pick among Large on HotelTechReport, with reviewers singleing out its guest profile cleanup that merges double profiles and pulls data from multiple sources into one record. That makes it easier to recognize repeat guests and send messages based on real stay history.
#1
of 12
Small
94%
(101)
Smart Host GmbH is a top Hotel CRM & Email Marketing pick among small hotels on HotelTechReport, with reviewers pointing to personalized pre-arrival, post-stay, birthday and newsletter messages that help staff prep for special requests and keep guest communication in one place.
Mid-sized
95%
(166)
#1
of 21
Profitroom is a top Hotel CRM & Email Marketing pick among mid-sized hotels on HotelTechReport, with reviewers pointing to stay proposals that arrive in under a minute and CRM email campaigns that make direct offers look polished.
Large
92%
(44)
#2
of 15
dailypoint™ is a top Hotel CRM & Email Marketing pick among Large on HotelTechReport, with reviewers singleing out its guest profile cleanup that merges double profiles and pulls data from multiple sources into one record. That makes it easier to recognize repeat guests and send messages based on real stay history.
Small
94%
(101)
#1
of 12
Smart Host GmbH is a top Hotel CRM & Email Marketing pick among small hotels on HotelTechReport, with reviewers pointing to personalized pre-arrival, post-stay, birthday and newsletter messages that help staff prep for special requests and keep guest communication in one place.
Rank
Hotel type
Popular alternatives
#1
of 20
Luxury Hotels
88%
(136)
dailypoint™ is a top Hotel CRM & Email Marketing pick among Luxury on HotelTechReport for its central guest profile and sharp segmentation, which hoteliers say turns guest interests into targeted mailings and personalized communication.
#1
of 19
Branded Hotels
90%
(71)
dailypoint™ is a top Hotel CRM & Email Marketing pick among branded hotels on HotelTechReport, with reviewers pointing to its central guest profile and profile cleansing that removes duplicates so front desk and marketing work from one record.
#1
of 19
Bed & Breakfast & Inns
96%
(89)
Profitroom is a top Hotel CRM & Email Marketing pick among Bed-N-Breakfast on HotelTechReport, because hoteliers single out its stay proposals, sending a full offer and follow-up from the same CRM in under a minute.
Luxury Hotels
88%
(136)
#1
of 20
dailypoint™ is a top Hotel CRM & Email Marketing pick among Luxury on HotelTechReport for its central guest profile and sharp segmentation, which hoteliers say turns guest interests into targeted mailings and personalized communication.
Branded Hotels
90%
(71)
#1
of 19
dailypoint™ is a top Hotel CRM & Email Marketing pick among branded hotels on HotelTechReport, with reviewers pointing to its central guest profile and profile cleansing that removes duplicates so front desk and marketing work from one record.
Bed & Breakfast & Inns
96%
(89)
#1
of 19
Profitroom is a top Hotel CRM & Email Marketing pick among Bed-N-Breakfast on HotelTechReport, because hoteliers single out its stay proposals, sending a full offer and follow-up from the same CRM in under a minute.
Rank
Region
Popular alternatives
#1
of 19
Europe
95%
(256)
Profitroom is a top Hotel CRM & Email Marketing pick among hotels in Europe on HotelTechReport because hoteliers use it to build segmented guest offers and send automatic reminders, so staff can turn phone and email enquiries into booked stays faster.
#3
of 12
North America
95%
(11)
Cendyn is a top Hotel CRM & Email Marketing pick among North America on HotelTechReport, with hoteliers pointing to its segmented audience building and market search that help them focus outreach on local back-yard business and holiday-party demand.
#1
of 5
Asia Pacific
95%
(12)
TrustYou is a top Hotel CRM & Email Marketing pick among Asia Pacific on HotelTechReport, with hoteliers pointing to one dashboard for review data, competitor scores, and sentiment notes that helps them spot strengths, weaknesses, and service gaps across properties.
Europe
95%
(256)
#1
of 19
Profitroom is a top Hotel CRM & Email Marketing pick among hotels in Europe on HotelTechReport because hoteliers use it to build segmented guest offers and send automatic reminders, so staff can turn phone and email enquiries into booked stays faster.
North America
95%
(11)
#3
of 12
Cendyn is a top Hotel CRM & Email Marketing pick among North America on HotelTechReport, with hoteliers pointing to its segmented audience building and market search that help them focus outreach on local back-yard business and holiday-party demand.
Asia Pacific
95%
(12)
#1
of 5
TrustYou is a top Hotel CRM & Email Marketing pick among Asia Pacific on HotelTechReport, with hoteliers pointing to one dashboard for review data, competitor scores, and sentiment notes that helps them spot strengths, weaknesses, and service gaps across properties.
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NAVIS Reviews Summary
Ease of Use
4.3/5
Customer Support
4.6/5
ROI
4.0/5
Implementation
4.2/5
Recommended by
Achievements
This vendor's trending score is rising, NAVIS Marketing Suite is the #31 most trending product in the Hotel CRM & Email Marketing category (out of 75) and the #1198 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreNAVIS’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
NAVIS Pricing
Pricing Available By Request
NAVIS has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare NAVIS to Top Alternatives
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Hotelier Rating
Looking for specific info?
10
"Financial Advisors" at our fingertips
Director of Reservation Sales from 200 to 499 room Bed & Breakfast & Inn in San Diego (United States)
Verified
8 years ago
- Relationship between Client Advocates and all properties has been excellent both with Reservations and Marketing. CAs are highly engaged when highlighting improvements and diligent in presenting opportunities along with recommendations. Very crucial to have this high level of engagement to maintain successful ROI.
- RezForce leadersh...
United States
United States
Director of Reservation Sales
Large Hotel
10
NAVIS allows us to optimize business & drives results!
Corporate Director of Reservation Sales from 75-99 room Boutique in Calistoga (United States)
Verified
8 years ago
NAVIS allows us to optimize our most profitable channel through:
1) A lead management system & overflow reservations support that allows us to chase down every revenue opportunity.
2) 24/7 customized client support for each team. Ongoing meetings that help us strategically optimize our business.
3) Ongoing opportunities to provide feed...
United States
United States
Corporate Director of Reservation Sales
Mid-Sized Hotel
6
Navis is a well rounded product with a confusing customer experience.
Regional Marketing Manager from 200 to 499 room Boutique in New Orleans (United States)
Verified
8 years ago
navis is a relatively well rounded CRM tool, with a user-friendly platform. Once you a get the hang of the platform, it is easy to conduct email blasts in-house as well as manage your CRM system.
United States
United States
Regional Marketing Manager
Large Hotel
9
Navis was an interesting addition to our independent boutique property. It was a great way to take reservations away from the front desk, but has not been a seamless process.
Front Office Manager from in
Verified
9 years ago
10
Drives revenue through outbound calls
General Manager from 200 to 499 room Bed & Breakfast & Inn in Farmington (United States)
Verified
9 years ago
ROI is as promised
United States
United States
General Manager
Large Hotel
7
Potential to be a great CRM partner but needs to keep up with the times
Marketing Manager from in
Verified
9 years ago
8
I highly advise using Navis
Concierge from 500+ room Boutique in Caracas (Venezuela)
Verified
9 years ago
Super easy to use, send lots of emails quickly and optimizes your workflow - has had a nice ROI for us
Venezuela
Venezuela
Concierge
X-Large Hotel
- 1
It looks like NAVIS is not recommended by any hotels
Check out the top 10 most recommended NAVIS alternativesExpert Q&A and Partner Recommendations
Submit Recommendation
NAVIS hasn’t been recommended by any experts or partners yet
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Support
Unverified
NAVIS has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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Verified
0 seconds ago
Products Reviewed
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What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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