NAVIS Marketing Suite

4.3 (7 REVIEWS)

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NAVIS Marketing Suite

4.3 (7 REVIEWS)

Unranked in Hotel CRM & Email Marketing

NAVIS Marketing Suite gives hospitality marketers the ability to do more with less while improving efficiency, increasing productivity, and generating greater returns from their marketing.

More than 50% of NAVIS’s reviews come from United States of America.

Ratings Summary

4.3
Very Good
Ease of Use
4.3/5
Customer Support
4.6/5
ROI
4.0/5
Implementation
4.2/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, NAVIS Marketing Suite is the #48 most trending product in the Hotel CRM & Email Marketing category (out of 61) and the #1461 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

NAVIS’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About NAVIS Marketing Suite
Founded in 1987 | Headquarters in Bend, OR | 220 employees
As an essential component of the NAVIS Direct Booking Platform, Marketing Suite fully integrates with your PMS, helping hospitality marketing teams generate high-value demand and drive more direct revenue. NAVIS Marketing Suite automates and delivers personalized marketing messages and relevant offers to your guests and prospects. Reach guests at the right time, the right place, through the right channel. Track and analyze marketing campaign effectiveness across online and offline channels. Maximize guest experience and drive more direct booking revenue.

Capabilities

profile-empty-state.svg

NAVIS doesn’t have any benefits or use cases available

Features

Marketing Automation

4/5 features

Template Builder

4/5 features

Guest Profiles

4/5 features

Segmentation

4/5 features

Privacy & Compliance

4/5 features

Pricing

Pricing Available By Request

NAVIS has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Hotelier Rating

Excellent
4
Very Good
1
Average
2
Poor
0
Terrible
0

Property Size

  • Large (1)
  • X-Large (2)

Country

  • United States of America
    United States of America
    (4)
  • Venezuela
    Venezuela
    (1)

Region

  • North America
    North America
    (4)
  • South America
    South America
    (1)
10

"Financial Advisors" at our fingertips

Director of Reservation Sales from 200 to 499 room Resort in San Diego (United States of America)

Verified
5 years ago
- Relationship between Client Advocates and all properties has been excellent both with Reservations and Marketing. CAs are highly engaged when highlighting improvements and diligent in presenting opportunities along with recommendations. Very crucial to have this high level of engagement to maintain successful ROI. - RezForce leadersh...
Country United States of America
Director of Reservation Sales
X-Large Hotel
10

NAVIS allows us to optimize business & drives results!

Corporate Director of Reservation Sales from 75-99 room Luxury Hotel in Mill Valley (United States of America)

Verified
5 years ago
NAVIS allows us to optimize our most profitable channel through: 1) A lead management system & overflow reservations support that allows us to chase down every revenue opportunity. 2) 24/7 customized client support for each team. Ongoing meetings that help us strategically optimize our business. 3) Ongoing opportunities to provide feed...
Country United States of America
Corporate Director of Reservation Sales
Large Hotel
6

Navis is a well rounded product with a confusing customer experience.

Regional Marketing Manager from Boutique in New Orleans (United States of America)

Verified
6 years ago
navis is a relatively well rounded CRM tool, with a user-friendly platform. Once you a get the hang of the platform, it is easy to conduct email blasts in-house as well as manage your CRM system.
Country United States of America
Regional Marketing Manager
9

Navis was an interesting addition to our independent boutique property. It was a great way to take reservations away from the front desk, but has not been a seamless process.

Front Office Manager from in

Verified
6 years ago
The customer service: our client advocate was personable and catered our training and implementation week to our companies needs.
Front Office Manager
10

Drives revenue through outbound calls

General Manager from 200 to 499 room Luxury Hotel in Wharton Township (United States of America)

Verified
6 years ago
ROI is as promised
Country United States of America
General Manager
X-Large Hotel
7

Potential to be a great CRM partner but needs to keep up with the times

Marketing Manager from in

Verified
6 years ago
Great automation and ad hoc capabilities. Tracks offline revenue as well as online which is critical.
Marketing Manager
8

I highly advise using Navis

Concierge from Resort in Caracas (Venezuela)

Verified
6 years ago
Super easy to use, send lots of emails quickly and optimizes your workflow - has had a nice ROI for us
Country Venezuela
Concierge
  • 1

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Support

Unverified

NAVIS has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Slow

Recommended

86%

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