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NAVIS Marketing Suite
4.3 (7 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
NAVIS Marketing Suite
Unranked in Hotel CRM & Email Marketing
NAVIS Marketing Suite gives hospitality marketers the ability to do more with less while improving efficiency, increasing productivity, and generating greater returns from their marketing.
86% recommended by 5 hotels
More than 50% of NAVIS’s reviews come from United States.
What is NAVIS?
Founded in 1987 | Headquarters in Bend, OR | 220 employees
NAVIS Marketing Suite is a comprehensive hospitality marketing platform that seamlessly integrates with your Property Management System (PMS). Designed to empower hospitality marketing teams, it facilitates the generation of high-value demand and boosts direct revenue. The platform automates the delivery of personalized marketing messages and relevant offers, ensuring guests receive communications at the optimal time, place, and through the most effective channels. Additionally, NAVIS Marketing Suite tracks and analyzes the effectiveness of marketing campaigns across both online and offline channels, enabling businesses to maximize guest experiences and drive more direct bookings.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of NAVIS products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
NAVIS Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
NAVIS Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by NAVIS
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
NAVIS's Provided Description:
"As an essential component of the NAVIS Direct Booking Platform, Marketing Suite fully integrates with your PMS, helping hospitality marketing teams generate high-value demand and drive more direct revenue. NAVIS Marketing Suite automates and delivers personalized marketing messages and relevant offers to your guests and prospects. Reach guests at the right time, the right place, through the right channel. Track and analyze marketing campaign effectiveness across online and offline channels. Maximize guest experience and drive more direct booking revenue."
FAQs
NAVIS Marketing Suite Alternatives
Not sure if NAVIS is right for your hotel? Here are similar Hotel CRM & Email Marketing vendors that could be a good fit for your hotel:
Features
Marketing Automation
4/5 features
Template Builder
4/5 features
Guest Profiles
4/5 features
Segmentation
4/5 features
Privacy & Compliance
4/5 features
Data Management
4/5 features
Feedback & Surveys
4/5 features
Q4 '26 Hotel CRM & Email Marketing Survey Insights
Is NAVIS a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 22
Mid-sized
94%
(168)
Profitroom is a top Hotel CRM & Email Marketing pick among mid-sized hotels on HotelTechReport, valued for its effective email marketing campaigns that allow users to create and send offers quickly, boosting direct bookings. Hoteliers appreciate that offers can be prepared in seconds, enhancing communication with guests.
#2
of 15
Large
93%
(40)
Profitroom is a top Hotel CRM & Email Marketing pick among large hoteliers on HotelTechReport, valued for its ability to quickly generate tailored stay proposals and streamline direct bookings. One user highlighted, "sending an offer takes a few moments," showcasing how it enhances operational efficiency.
#1
of 12
Small
94%
(109)
Smart Host GmbH is a top Hotel CRM & Email Marketing pick among small hotels on HotelTechReport, known for its targeted newsletter tool that helps engage guests effectively, leading to increased direct bookings. Reviewers highlight the platform's ability to create personalized content, with one stating it allows "quick and reliable support" to optimize communication strategies.
Mid-sized
94%
(168)
#1
of 22
Profitroom is a top Hotel CRM & Email Marketing pick among mid-sized hotels on HotelTechReport, valued for its effective email marketing campaigns that allow users to create and send offers quickly, boosting direct bookings. Hoteliers appreciate that offers can be prepared in seconds, enhancing communication with guests.
Large
93%
(40)
#2
of 15
Profitroom is a top Hotel CRM & Email Marketing pick among large hoteliers on HotelTechReport, valued for its ability to quickly generate tailored stay proposals and streamline direct bookings. One user highlighted, "sending an offer takes a few moments," showcasing how it enhances operational efficiency.
Small
94%
(109)
#1
of 12
Smart Host GmbH is a top Hotel CRM & Email Marketing pick among small hotels on HotelTechReport, known for its targeted newsletter tool that helps engage guests effectively, leading to increased direct bookings. Reviewers highlight the platform's ability to create personalized content, with one stating it allows "quick and reliable support" to optimize communication strategies.
Rank
Hotel type
Popular alternatives
#1
of 20
Branded Hotels
90%
(74)
dailypoint™ is a top Hotel CRM & Email Marketing pick among branded hotels on HotelTechReport, praised for its centralized guest profile that enables properties to tailor communications and marketing efforts, significantly enhancing guest loyalty and engagement. The platform also allows for automated email campaigns, streamlining outreach and support for personalized guest interactions.
#1
of 20
Boutique Hotels
95%
(124)
Profitroom is a top Hotel CRM & Email Marketing pick among boutique hotels on HotelTechReport, notable for its ability to send tailored offers in less than one minute, enhancing direct bookings and guest engagement. This efficiency allows hotel staff to focus more on guest relations rather than tedious administrative tasks.
#1
of 20
Luxury Hotels
88%
(137)
dailypoint™ is a top Hotel CRM & Email Marketing pick among luxury hotels on HotelTechReport, with its Profile Engine allowing for advanced segmentation and personalized communication that drives meaningful guest engagement and loyalty. Hoteliers appreciate the professional support throughout setup, making it effective even for complex marketing strategies.
Branded Hotels
90%
(74)
#1
of 20
dailypoint™ is a top Hotel CRM & Email Marketing pick among branded hotels on HotelTechReport, praised for its centralized guest profile that enables properties to tailor communications and marketing efforts, significantly enhancing guest loyalty and engagement. The platform also allows for automated email campaigns, streamlining outreach and support for personalized guest interactions.
Boutique Hotels
95%
(124)
#1
of 20
Profitroom is a top Hotel CRM & Email Marketing pick among boutique hotels on HotelTechReport, notable for its ability to send tailored offers in less than one minute, enhancing direct bookings and guest engagement. This efficiency allows hotel staff to focus more on guest relations rather than tedious administrative tasks.
Luxury Hotels
88%
(137)
#1
of 20
dailypoint™ is a top Hotel CRM & Email Marketing pick among luxury hotels on HotelTechReport, with its Profile Engine allowing for advanced segmentation and personalized communication that drives meaningful guest engagement and loyalty. Hoteliers appreciate the professional support throughout setup, making it effective even for complex marketing strategies.
Rank
Region
Popular alternatives
#1
of 19
Europe
95%
(262)
Profitroom is a top Hotel CRM & Email Marketing pick among Europe on HotelTechReport, praised for its ability to quickly create and send personalized offers within minutes, which significantly enhances direct bookings. Hoteliers appreciate that the CRM’s speed allows for efficient email communications, making guest engagement straightforward and timely.
#3
of 12
North America
95%
(11)
Cendyn is a top Hotel CRM & Email Marketing pick among North America on HotelTechReport, noted for its ability to centralize guest data and automate follow-ups, which helps strengthen relationships and drive repeat business. Hoteliers appreciate that this focus on personalization allows for more relevant outreach to groups and corporate clients.
#2
of 6
Asia Pacific
95%
(13)
TrustYou is a top Hotel CRM & Email Marketing pick among Asia Pacific on HotelTechReport, praised for centralizing feedback from multiple sources into one dashboard, which helps hotels monitor performance and refine service effectively. This aggregation makes it much easier to manage guest reviews without logging into individual platforms.
Europe
95%
(262)
#1
of 19
Profitroom is a top Hotel CRM & Email Marketing pick among Europe on HotelTechReport, praised for its ability to quickly create and send personalized offers within minutes, which significantly enhances direct bookings. Hoteliers appreciate that the CRM’s speed allows for efficient email communications, making guest engagement straightforward and timely.
North America
95%
(11)
#3
of 12
Cendyn is a top Hotel CRM & Email Marketing pick among North America on HotelTechReport, noted for its ability to centralize guest data and automate follow-ups, which helps strengthen relationships and drive repeat business. Hoteliers appreciate that this focus on personalization allows for more relevant outreach to groups and corporate clients.
Asia Pacific
95%
(13)
#2
of 6
TrustYou is a top Hotel CRM & Email Marketing pick among Asia Pacific on HotelTechReport, praised for centralizing feedback from multiple sources into one dashboard, which helps hotels monitor performance and refine service effectively. This aggregation makes it much easier to manage guest reviews without logging into individual platforms.
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NAVIS Reviews Summary
Ease of Use
4.3/5
Customer Support
4.6/5
ROI
4.0/5
Implementation
4.2/5
Recommended by
Achievements
This vendor's trending score is rising, NAVIS Marketing Suite is the #39 most trending product in the Hotel CRM & Email Marketing category (out of 76) and the #1327 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreNAVIS’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
NAVIS Pricing
Pricing Available By Request
NAVIS has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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No matching results
Compare NAVIS to Top Alternatives
The hospitality CRM that turns guest data into revenue.
The Peak of Hotel CRM & Marketing – Know Every Guest. Personalize Every Touchpoint.
Want to find out if NAVIS is the best fit for your hotel?
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Hotelier Rating
Looking for specific info?
10
"Financial Advisors" at our fingertips
Director of Reservation Sales from 200 to 499 room Bed & Breakfast & Inn in San Diego (United States)
Verified
8 years ago
- Relationship between Client Advocates and all properties has been excellent both with Reservations and Marketing. CAs are highly engaged when highlighting improvements and diligent in presenting opportunities along with recommendations. Very crucial to have this high level of engagement to maintain successful ROI.
- RezForce leadersh...
United States
United States
Director of Reservation Sales
Large Hotel
10
NAVIS allows us to optimize business & drives results!
Corporate Director of Reservation Sales from 75-99 room Boutique in Calistoga (United States)
Verified
8 years ago
NAVIS allows us to optimize our most profitable channel through:
1) A lead management system & overflow reservations support that allows us to chase down every revenue opportunity.
2) 24/7 customized client support for each team. Ongoing meetings that help us strategically optimize our business.
3) Ongoing opportunities to provide feed...
United States
United States
Corporate Director of Reservation Sales
Mid-Sized Hotel
6
Navis is a well rounded product with a confusing customer experience.
Regional Marketing Manager from 200 to 499 room Boutique in New Orleans (United States)
Verified
9 years ago
navis is a relatively well rounded CRM tool, with a user-friendly platform. Once you a get the hang of the platform, it is easy to conduct email blasts in-house as well as manage your CRM system.
United States
United States
Regional Marketing Manager
Large Hotel
9
Navis was an interesting addition to our independent boutique property. It was a great way to take reservations away from the front desk, but has not been a seamless process.
Front Office Manager from in
Verified
9 years ago
10
Drives revenue through outbound calls
General Manager from 200 to 499 room Bed & Breakfast & Inn in Farmington (United States)
Verified
9 years ago
ROI is as promised
United States
United States
General Manager
Large Hotel
7
Potential to be a great CRM partner but needs to keep up with the times
Marketing Manager from in
Verified
9 years ago
8
I highly advise using Navis
Concierge from 500+ room Boutique in Caracas (Venezuela)
Verified
9 years ago
Super easy to use, send lots of emails quickly and optimizes your workflow - has had a nice ROI for us
Venezuela
Venezuela
Concierge
X-Large Hotel
- 1
It looks like NAVIS is not recommended by any hotels
Check out the top 10 most recommended NAVIS alternativesExpert Q&A and Partner Recommendations
Submit Recommendation
NAVIS hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsNAVIS Integrations
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Otelier
90% recommended by 102 hotels |
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Support
Unverified
NAVIS has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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Verified
0 seconds ago
Products Reviewed
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0.0/5
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0.0/5
ROI
0.0/5
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